BBB Business Review

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BBB Accredited Business since

American Water Resources, LLC

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Phone: (866) 430-0819 Fax: (618) 433-4236 1025 Laurel Oak Rd, Voorhees, NJ 08043

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This company offers Service Line Protection Programs to homeowners.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Water Resources, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Water Resources, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 117 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

117 complaints closed with BBB in last 3 years | 56 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 19
Delivery Issues 3
Guarantee/Warranty Issues 3
Problems with Product/Service 69
Total Closed Complaints 117

Customer Reviews Summary Read customer reviews

4 Customer Reviews on American Water Resources, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: December 16, 2004 Business started: 08/06/1970 in VA Business started locally: 09/01/2000 Business incorporated 08/06/1970 in VA
Type of Entity


Contact Information
Principal: Malcolm D. Conner, President
Customer Contact: JoBeth Thomason, Escalations and Compliance Specialist
Business Category

Water & Sewer Line Protection

Service Area
American Water Resources, LLC has two physical locations:  Voorhees, NJ and Alton, IL. The company is accredited by the BBB everywhere they do business.
Alternate Business Names
American Water Resources Insurance Services (California) American Water Resources of Arizona American Water Resources of Arkansas American Water Resources of Colorado American Water Resources of Delaware American Water Resources of Florida, Inc. (Florida) American Water Resources of Illinois American Water Resources of Indiana American Water Resources of Kentucky American Water Resources of Louisiana American Water Resources of Maine American Water Resources of Maryland American Water Resources of Michigan American Water Resources of Minnesota American Water Resources of Mississippi American Water Resources of Missouri American Water Resources of Montana American Water Resources of Nebraska American Water Resources of New Hampshire American Water Resources of New Jersey American Water Resources of New York American Water Resources of North Carolina American Water Resources of North Dakota American Water Resources of Ohio American Water Resources of Oklahoma American Water Resources of Oregon American Water Resources of Pennsylvania American Water Resources of Rhode Island American Water Resources of Tennessee American Water Resources of Texas, Inc. (Texas) American Water Resources of Vermont American Water Resources of Washington, D.C. American Water Resources of West Virginia American Water Resources of Wyoming
System Wide Accredited Business

American Water Resources, LLC. has two physical locations:  Voorhees, NJ and Alton,  IL.

They also do business in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana,  Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, D.C.,  West Virginia and Wyoming. 
The business is accredited by the  BBB everywhere they do business. 


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.