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BBB Accredited Business since

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Description

This company offers Service Line Protection Programs to homeowners.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Water Resources, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for American Water Resources, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 11
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 41
Total Closed Complaints 67

Additional Information

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BBB file opened: September 01, 2005 Business started: 09/01/2000 Business started locally: 09/01/2000 Business incorporated: 08/06/1970 in VA
Type of Entity

Corporation

Contact Information
Principal: Malcolm D. Conner, President
Business Category

Water & Sewer Line Protection Pipe Line Companies Water Companies - Utility

Service Area
American Water Resources, LLC has two physical locations:  Voorhees, NJ and Alton, IL. The company is accredited by the BBB everywhere they do business.
Alternate Business Names
American Water Resources Insurance Services American Water Resources of Arizona American Water Resources of Colorado American Water Resources of Delaware American Water Resources of Illinois American Water Resources of Indiana American Water Resources of Kentucky American Water Resources of Maine, LLC American Water Resources of Maryland American Water Resources of Michigan American Water Resources of Mississippi American Water Resources of Missouri American Water Resources of Montana American Water Resources of Nebraska American Water Resources of New Jersey American Water Resources of New York American Water Resources of North Carolina American Water Resources of North Dakota American Water Resources of Ohio American Water Resources of Oregon American Water Resources of Pennsylvania American Water Resources of Rhode Island American Water Resources of Tennessee American Water Resources of Washington, D.C. American Water Resources of West Virginia
System Wide Accredited Business

American Water Resources, LLC. has two physical locations:  Voorhees, NJ and Alton,  IL.

They also do business in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Virginia, Washington, D.C.  and West Virginia. 
The business is accredited by the  BBB everywhere they do business. 

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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