BBB Accredited Business sinceAdditional Locations
Phone: (732) 748-8606 Fax: (732) 748-8607 564 Lincoln Blvd, Middlesex, NJ 08846
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers manufacturer of pharmaceutical grade sports supplements and general health and nutrition supplements.
Request a Quote
A BBB Accredited Business since
BBB has determined that NutraBio Labs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NutraBio Labs, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Glazier, CEO & Founder Ms. Judy Mastroserio, Site Director
Vitamins & Food Supplements Health & Diet Products - Retail Food (Health) Supplement Stores (NAICS: 446191)
Alternate Business NamesNatural Mango Cleanse Nutra BioticsResearch Labs, Inc. NutraBio.com, Inc.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/13/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I placed an order on January 4, 2014 for 5 pounds of unflavored Whey Protein Isolate. I never received notification that my item had shipped even though several days had passed. On January 13, 2014 I called Nutrabio's cutover service and was told that my order placed on 1/4/14 had been processed and shipped after being on backorder. I was never notified the item was on backorder and I was never notified that my item had shipped. Every item shipped from Nutrabio that uses*** receives a notification email containing a tracking number. I was also told that my most recent order placed on 1/12/14 had been processed and would ship today (1/13/14). I have also not received any notification or tracking numbers for this order. Nutrabio, in every email sent to me after a purchase, claims that orders are processed and shipped within one business day. This clearly is not the case. The customer service representative,******, has either lied to me or is ineffective at her job. Both are unacceptable to me especially because my credit card was charged and Nutrabio has had my money for over a week.
Desired Settlement: I want what I paid for and in a timely fashion. Nutrabio, through past orders from me, has demonstrated the ability to process orders from start to finish in a tamely matter.
Business Response: Mr. ****** placed an order with Nutrabio on 1/4/14 for Whey Protein Isolate - 5lb. The order was placed via our website. The customer was not made aware that the item was on backorder due to a system problem that we were unaware of, which is the reason why the customer never received a backorder notice and*** tracking confirmation. Mr. ****** contacted our Customer Service department on 1/13/14 to check the status of his order and he spoke with ************. Mr. ****** was informed that the order has shipped that day on 1/13/14. According to the *** tracking information both packages were received on 1/14/14 via *** the very next day. We were having system issues which caused inventory to be messed up. An email has been sent to Mr. ****** apologizing for the inconvenience along with a 10% discount to be used on his next order, should he decide to shop with us again. Our inventory has been fixed and this should not happen again. Should an item be on backorder in the future the customer will be made aware of this at the time of order, giving the customer the option to continue with the order or not.