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This Business is not BBB accredited

Lane Labs

Phone: (201) 661-6000 View Additional Phone Numbers 3 North St, Waldwick, NJ 07463 http://888ageless.com View Additional Web Addresses

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This company offers special dietary supplements, foods and cosmetics.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lane Labs include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lane Labs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 19, 2004 Business started: 07/01/1994 in NJ Business started locally: 07/01/1994 Business incorporated: 07/01/1994 in DE
Type of Entity


Business Management
Mr. Andrew Lane, President Ms. Audrey Herget, Controller Ms. Beatrice Querel, Customer Care
Contact Information
Principal: Mr. Andrew Lane, President
Customer Contact: Ms. Beatrice Querel, Customer Care
Business Category

Vitamins & Food Supplements

Method(s) of Payment
All popular methods
Refund and Exchange Policy
Yes.  90 Days from date of purchase for refund for direct purchases.
Alternate Business Names
Compassionet Lane Labs-USA Inc
Additional Information

The Federal Trade Commission is mailing 17,606 refund checks totaling $954,828.31 starting March 18, 2015 to consumers who lost money buying a supposedly superior calcium supplement marketed by Lane Labs-USA Inc. and its president Andrew Lane. The amount each consumer receives will vary based on how much they lost.

The refunds are being made from money collected under a 2010 U.S. Court of Appeals ruling and 2011 district court decision finding Lane Labs in contempt of a 2000 order, based on the company’s unsubstantiated claims for its calcium supplement, AdvaCAL.

Gilardi & Co., LLC, the redress administrator for the matter, will mail refund checks to eligible consumers beginning March 18, 2015. The checks must be cashed by May 18, 2015 or they will become void. Recipients should note that the FTC never requires consumers to pay money or provide information before redress checks can be cashed.

For more details go to: https://www.ftc.gov/news-events/press-releases/2015/03/ftc-sending-refund-checks-totaling-nearly-955000-consumers-who


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.