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This company offers special dietary supplements, foods and cosmetics.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lane Labs include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
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Customer Reviews Summary Read customer reviews
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Type of Entity
Business ManagementMr. Andrew Lane, President Ms. Audrey Herget, Controller Ms. Beatrice Querel, Customer Care
Vitamins & Food Supplements
Method(s) of PaymentAll popular methods
Refund and Exchange PolicyYes. 90 Days from date of purchase for refund for direct purchases.
Alternate Business NamesCompassionet Lane Labs-USA Inc
The Federal Trade Commission is mailing 17,606 refund checks totaling $954,828.31 starting March 18, 2015 to consumers who lost money buying a supposedly superior calcium supplement marketed by Lane Labs-USA Inc. and its president Andrew Lane. The amount each consumer receives will vary based on how much they lost.
The refunds are being made from money collected under a 2010 U.S. Court of Appeals ruling and 2011 district court decision finding Lane Labs in contempt of a 2000 order, based on the company’s unsubstantiated claims for its calcium supplement, AdvaCAL.
Gilardi & Co., LLC, the redress administrator for the matter, will mail refund checks to eligible consumers beginning March 18, 2015. The checks must be cashed by May 18, 2015 or they will become void. Recipients should note that the FTC never requires consumers to pay money or provide information before redress checks can be cashed.