BBB Business Review
This Business is not BBB accredited
Club ABC Tours - Crown Travel Service
Phone: (888) 868-7722 View Additional Phone Numbers 300 Broadacres Dr Ste 400, Bloomfield, NJ 07003 ! There is an alert on Club ABC Tours - Crown Travel Service !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||19|
|Total Closed Complaints||24|
Type of Entity
Business ManagementMs. Peggy O'Brien, Customer Relations Robert & Thomas Paris, Co-Presidents Mr. Thomas Paris, Co-President
Travel Clubs Tours - Operators & Promoters
Alternate Business NamesCrown Travel Service Rona Travel The Preffered Traveler, LLC Visit Spain Tours
Out of Business
On October 3, 2012, the BBB received numerous calls from concerned consumers who had booked tours with the company and were reporting cancelled tours or non-responsiveness by the company to any inquiries. The BBB has confirmed that the company ceased operations October 1, 2012. The company's website that was down at the beginning of the month, is displaying now a notification about the company no longer being in business after almost 45 years of operations, www.clubabc.com.
Consumers who pre-paid their travel arrangements by credit card, should contact their credit card company and alert them about the status of Club ABC operations. According to information BBB has received, if travelers paid for the special 'Cancel for Any Reason Benefit' in their Travel Protection plan through Club ABC, this benefit is not covered in the event Club ABC ceases operations. The insurance still covers all other benefits in the policy as originally signed up for. If the trip cancellation policy was purchased from an independent insurer, the 'third-party' policy may include coverage if a tour company goes out of business.
For further assistance or to file a complaint the BBB of New Jersey advises consumers to contact State Office of Consumer Protection, Consumer Service Center at (973) 504-6200.
According to information in BBB files, it appears that this business is no longer in business.