BBB Business Review

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BBB Accredited Business since

American Discount Cruises, Inc.

Phone: (732) 970-9142 Fax: (732) 970-0257 View Additional Phone Numbers 376 Route 9, Englishtown, NJ 07726 http://www.americandiscountcruises.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Vacation packages, including but not limited to: Cruises, Tours (escorted and independent), Hotels, All-Inclusive Packages, Airfare, Car Rentals, Rail.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Discount Cruises, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for American Discount Cruises, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on American Discount Cruises, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 10, 2003 Business started: 06/01/2002 in NJ Business incorporated 12/06/2002 in NJ
Type of Entity

Corporation

Business Management
Ms. Katie Workman, Office Manager
Contact Information
Principal: Ms. Marcy Hamed, President
Business Category

Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Products & Services

American Discount Cruises, Inc. sells the following brand(s): Abercrombie & Kent, Azamara Club Cruises, Beaches Resorts, Carnival Cruise Lines, Celebrity Cruises, Cosmos, Costa Cruises, Crystal Cruises, Disney, Globus Tours, Holland America Line, Marriott, MSC Cruises, Norwegian Cruise Line, Oceania Cruises, Perillo Tours, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean, Sandals Resorts, Secrets Resorts, Tauck Tours, Trafalgar, Uniworld, Viking River Cruises

Method(s) of Payment
Credit card, money order, bank check, cash (in-office only).
Alternate Business Names
American Discount Cruises & Travel
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.