BBB Business Review

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This business is not BBB accredited.

Extreme Toys LLC

Phone: (201) 652-5948 View Additional Phone Numbers 31 Stonefield Rd, Glen Rock, NJ 07452 View Additional Email Addresses http://www.extremecustomtoys.com


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Description

This business sells Die Cast Toy Trucks


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Extreme Toys LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Extreme Toys LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Extreme Toys LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 18, 2007 Business started: 04/01/2004 in NJ Business started locally: 04/01/2004 Business incorporated 04/01/2004 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. James Powers, President Mrs. Joyce Powers
Contact Information
Principal: Mr. James Powers, President
Customer Contact: Mrs. Joyce Powers
Business Category

Toys - Retail

Products & Services

Extreme Toys LLC sells the following brand(s): Bruder, Die Cast Promotions, First Gear, Jada, Matchbox, Mattel, New Ray, SpecCast

Extreme Toys LLC offers the following product(s): Die cast toy trucks

Method(s) of Payment
Paypal, Visa, Mastercard, AMEX, Discover, Money order, cash
Refund and Exchange Policy
Return Policy: They offer a 10 day "Satisfaction Guarantee". If you would like to return your purchase for any reason , you must email them within 10 days of the date you receive the item. The item(s) can be returned for full credit (less shipping costs). Any coupons that were applied to the order will be deducted from the refunded amount. Returns will not be accepted after this time. The item(s) to be returned or exchanged have to be in MINT condition in the original box, unmarked and damage free. A 15% restocking charge may apply to special order items or items returned after the above time frame. To obtain return authorization please EMAIL them at extremetoysllc@yahoo.com. These items are to be returned at the Buyers expense to the following address:

Extreme Toys LLC, 31 Stonefield Road, Glen Rock, NJ 07452. They highly suggest insuring return items as any damage that occurs during return transit is the buyer's responsibility. Please be sure to include the last 5 digits of your order number. Once it has arrived they will email you confirmation of arrival and at that time issue the appropriate credit. Credits will be applied to the credit card used to place the order. Shipping charges are non-refundable on deliveries not accepted by the customer. Any order that appears to have been damaged in shipping should be reported to the Extreme Toys LLC, VIA EMAIL, within 48 hours of receipt to be claimed. Please keep all packaging materials as UPS may need to do a follow-up visit before they can issue a claim for refund. If the item appears to be a manufacturing defect, please keep the item in its original box. They will issue a return slip in these cases for the items to be returned to them at no cost to the customer.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.