BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Before submitting a complaint, Jackson Hewitt Tax Service requests that consumers call 1--800-234-1040 to try and resolve the issue with them directly.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) include:
- 84 complaints filed against business
- Failure to respond to 3 complaints filed against business
- 1 complaint filed against business that was not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||67|
|Total Closed Complaints||84|
Additional Complaint Information
The company has implemented a customer relationship management tool by which any client calling into the toll free customer service number has a case logged and a case number assigned. Each case is escalated to the appropriate local tax office for resolution.
Type of Entity
Business ManagementCustomer Svc 800-234-1040
Tax Return Preparation Taxes - Consultants & Representatives