BBB Business Review
This Business is not BBB accredited
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Before submitting a complaint, Jackson Hewitt Tax Service requests that consumers call 1--800-234-1040 to try and resolve the issue with them directly.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) include:
- 94 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||67|
|Total Closed Complaints||94|
Additional Complaint Information
The company has implemented a customer relationship management tool by which any client calling into the toll free customer service number has a case logged and a case number assigned. Each case is escalated to the appropriate local tax office for resolution.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementCustomer Svc 800-234-1040
Tax Return Preparation Taxes - Consultants & Representatives