BBB Business Review

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This business is not BBB accredited.

Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)

Find a Location

Phone: (800) 234-1040 View Additional Phone Numbers 3 Sylvan Way Ste 301, Parsippany, NJ 07054

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Before submitting a complaint, Jackson Hewitt Tax Service requests that consumers call 1--800-234-1040 to try and resolve the issue with them directly. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) include:

  • 131 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business

Factors that raised the rating for Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises) include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

131 complaints closed with BBB in last 3 years | 81 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 3
Problems with Product/Service 98
Total Closed Complaints 131

Additional Complaint Information

The company has implemented a customer relationship management tool by which any client calling into the toll free customer service number has a case logged and a case number assigned. Each case is escalated to the appropriate local tax office for resolution.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jackson Hewitt - Tax Services of America, Inc (Company owned locations, not Franchises)
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 02, 2004 Business started: 12/24/1986 in VA Business incorporated 12/24/1985 in VA
Type of Entity


Business Management
Customer Svc 800-234-1040
Contact Information
Principal: Customer Svc 800-234-1040
Business Category

Tax Return Preparation Taxes - Consultants & Representatives

Alternate Business Names
Tax Services of America, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.