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New Jersey

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BBB Accredited Business since

FindTape.com, LLC

Phone: (800) 806-7580 Fax: (866) 698-9890 1330 Route 206 Ste 103-149, Skillman, NJ 08558 http://www.findtape.com

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Description

Provides various types of adhesive tape and related products. The company operates exclusively online and currently ships direct to addresses in the United States (including APO/FPO addresses), Puerto Rico, Guam, American Samoa, Northern Mariana Islands, the U.S. Virgin Islands, and Canada.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FindTape.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for FindTape.com, LLC include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

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BBB file opened: April 23, 2008 Business started: 04/01/2004 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Mahoney, Owner
Contact Information
Principal: Mr. Kevin Mahoney, Owner
Business Category

Tapes - Adhesive-Dispensers Mail-Order Houses (NAICS: 454113)

Products & Services

FindTape.com, LLC sells the following brand(s): 3M, Berry Plastics, Bostik, Duck Brand, Frog Tape, Intertape Products Group, Jaybird & Mais, Ludlow, MACtac UGlu, Nashua, Nitto Denko / Permacel, Patco, Pocono Coated Products, Polyken, PrimeTac, Reflexite, Scapa, Shurtape, Sigma Plastics Group, Velcro USA, Wooster Products Group

FindTape.com, LLC offers the following product(s): Adhesive Tape, Tape Dispensers

Method(s) of Payment
Business currently accepts Visa, MasterCard, Discover, and American Express as payment options. You can also choose to pre-pay for an order with a check or money order. They also give you the choice to ship an order immediately if you choose UPS C.O.D. (UPS adds on an
extra charge for this service). Besides their checkout process they also support PayPal Express Checkout.
Refund and Exchange Policy
For non-special-order products ordered company will provide to the purchaser a refund or exchange so long as the merchandise returned is unused, unopened if retail-packed, returned to FindTape.com within 30 days of the date of delivery, and prior to the return an RMA# has been received from FindTape.com (please use the contact form to let them know the details of the return so that an RMA can be issued). Please do NOT send back tape without first obtaining an RMA # along with the appropriate address to send it back to. The merchandise should be returned freight prepaid (customer's own expense) and the original shipping charge will not be returned unless incorrect merchandise was sent, if the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit you must file a report with UPS or USPS in order for the business to initiate a claim.

Any product not returned due to quality issues will have a 15% restocking fee applied
since either rolls were cut to width from log rolls and now pre-cut rolls have to be put back into stock instead of having a full log roll available to cut to any width ordered or for pre-cut rolls replenishment stock may have been ordered. In order for a refund to be given on merchandise that you believe is defective or does not live up to the specifications noted on the web site the used tape (or a majority of the tape) must be returned so that they can send it to the manufacturer for testing. The cost of shipping (and any certificate of conformance charges if applicable) will not be returned if the manufacturer deems the product to be within specifications. If an ordered tape is outside of the 30 day return period, but within its stated shelf life, and you believe it is not up to specification then the manufacturer's warranty will apply. It is the customers responsibility to ensure that the product and color work in their application based upon the information on FindTape.com (this is especially true for large multiple case orders that need to be cut to width; for those orders product can only be returned if the item does not match the specifications noted on the web site).

Please note pickup orders are charged at the time the order is processed and packed
up. If an order is not picked up a return credit can be processed; for merchandise which is returnable; minus the converter's 15% restocking fee as noted previously.
Additional Information

FindTape.com is an online retailer of adhesive tape products which include gaffers tape, duct and foil tape, electrical tape, double-sided carpet tape, reflective and glow-in-the-dark tape, painters and other masking tapes, packaging tape and more.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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