BBB Business Review

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BBB Accredited Business since

FindTape.com, LLC

Phone: (800) 806-7580 Fax: (866) 698-9890 1330 Route 206 Ste 103-149, Skillman, NJ 08558 http://www.findtape.com



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Description

Provides various types of adhesive tape and related products. The company operates exclusively online and currently ships direct to addresses in the United States (including APO/FPO addresses), Puerto Rico, Guam, American Samoa, Northern Mariana Islands, the U.S. Virgin Islands, and Canada.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that FindTape.com, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for FindTape.com, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on FindTape.com, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2008 Business started: 04/01/2004 in NJ Business incorporated 11/09/2010 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kevin Mahoney, Owner
Contact Information
Principal: Mr. Kevin Mahoney, Owner
Business Category

Tapes - Adhesive-Dispensers Piece Goods, Notions, and Other Dry Goods Merchant Wholesalers (NAICS: 424310)

Products & Services

FindTape.com, LLC sells the following brand(s): 3M, Berry Plastics, Bostik, Duck Brand, Frog Tape, Intertape Products Group, Jaybird & Mais, Ludlow, MACtac UGlu, Nashua, Nitto Denko / Permacel, Patco, Pocono Coated Products, Polyken, PrimeTac, Reflexite, Scapa, Shurtape, Sigma Plastics Group, Velcro USA, Wooster Products Group

FindTape.com, LLC offers the following product(s): Adhesive Tape, Tape Dispensers

Method(s) of Payment
Business currently accepts Visa, MasterCard, Discover, and American Express as payment options. Customers can also choose to pre-pay for an order with a check or money order. They also give the choice to ship an order immediately by choosing UPS C.O.D. (UPS adds on an extra charge for this service). Besides their checkout process, they also support PayPal Express Checkout.
Refund and Exchange Policy
For non-special-order products ordered, company will provide to the purchaser a refund or exchange so long as the merchandise returned is unused, unopened if retail-packed, returned to FindTape.com within 30 days of the date of delivery, and prior to the return an RMA# has been received from FindTape.com (please use the contact form to let them know the details of the return so that an RMA can be issued). Please do NOT send back tape without first obtaining an RMA # along with the appropriate address to send it back to. The merchandise should be returned freight prepaid (customer's own expense) and the original shipping charge will not be returned unless incorrect merchandise was sent, if the merchandise was sent to the wrong location, or if the merchandise was damaged in transit. If the shipment was damaged in transit, customers must file a report with UPS or USPS in order for the business to initiate a claim.

Any product not returned due to quality issues will have a 15% restocking fee applied since either rolls were cut to width from log rolls and now pre-cut rolls have to be put back into stock instead of having a full log roll available to cut to any width ordered or for pre-cut rolls replenishment stock may have been ordered. In order for a refund to be given on merchandise that ​is believed ​to be defective or does not live up to the specifications noted on the web site, the used tape (or a majority of the tape) must be returned so that they can send it to the manufacturer for testing. The cost of shipping (and any certificate of conformance charges if applicable) will not be returned if the manufacturer deems the product to be within specifications. If an ordered tape is outside of the 30 day return period, but within its stated shelf life, and customer believes it is not up to specification, then the manufacturer's warranty will apply. It is the customers responsibility to ensure that the product and color work in their application based upon the information on FindTape.com (this is especially true for large multiple case orders that need to be cut to width; for those orders product can only be returned if the item does not match the specifications noted on the web site).

Please note pickup orders are charged at the time the order is processed and packed up. If an order is not picked up, a return credit can be processed; for merchandise which is returnable; minus the converter's 15% restocking fee as noted previously.
Additional Information

FindTape.com is an online retailer of adhesive tape products which include gaffers tape, duct and foil tape, electrical tape, double-sided carpet tape, reflective and glow-in-the-dark tape, painters and other masking tapes, packaging tape and more.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.