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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Swimsuitsforall, aka FullBeauty LP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Swimsuitsforall, aka FullBeauty LP include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 50 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

50 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 5
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 33
Total Closed Complaints 50

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Swimsuitsforall, aka FullBeauty LP
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: March 10, 2005 Business started: 05/04/2004 Business started locally: 05/01/2004 Business incorporated 05/07/2004 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Moshe Laniado, President/CEO Mr. Isaac Ashkenazie, Vice President of Operations Ms. Samantha Marks, Director of Customer Service Mr. Bobby Missry, Vice President of Site & Marketing
Contact Information
Principal: Mr. Moshe Laniado, President/CEO
Customer Contact: Ms. Samantha Marks, Director of Customer Service
Business Category

Swimwear & Accessories Clothing - Retail


Additional Locations

  • 2 Industrial Dr Ste B

    Keyport, NJ 07735 (732) 935-0300

  • THIS LOCATION IS NOT BBB ACCREDITED

    10300 Sanden Dr Ste 100

    Dallas, TX 75238

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/28/2016 Problems with Product/Service
7/26/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a swimsuit in February 2016. When I received the item, it did not fit. Per the instructions included with the item, I returned the item for store credit in the original packaging with the packing receipt. I received confirmation of receipt of the return within a few days. I had requested store credit as I planned to order a different size, but when I spoke to a representative I was told that it would be refunded to my original payment method which was a debit *********** Around this same time, my checking account was fraudulently accessed and the bank had to close the account. The refund that was issued to my bank was returned to the merchant on March 31 by my bank because there was no account for it to go to. I was told all I had to do is provide Swimsuits for all with my new credit card info and that the refund would be credited to me. Since April, I have called, emailed and spoken to several different people who took my credit card info on MULTIPLE occasions and ensured me that I would receive my credit of $44.96. The last correspondence that I received was on 6/6/2016 ensuring me that the refund had been "escalated" and would be credited within 3-5 business days. After 5 business days, I contacted the company again because I still hadn't received my refund. At that point I was told that it could take up to 15 business days. I am absolutely outraged at the level of customer service with this company. I have never experienced such terrible business practices. This item was returned new and unworn per the company return policy in FEBRUARY. It is now JUNE 16 and I still haven't received a refund. The representatives of the company that I have dealt with are not helpful, argumentative at times, and just repeat over and over their scripts of 'how to deal with an unsatisfied customer'. All I want is my money back that I spent on an item that I no longer have. I did everything according to their policy. They should uphold their end of the transaction.

Desired Settlement: I would like to receive my refund due in the amount of $44.96.

Business Response:

Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with getting your refund applied back to your credit card.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have verified that this credit card refund was attempted but noticed that the card is no longer valid. Can you please contact us at your earliest convenience with another card number so we can apply this refund?

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Service

* ********** ****** **** * ******** ** ***** **** ************ **** ************

Consumer Response:

Complaint: ********

I have given my credit card information to the company at least 5 times. Most recently, I spoke with a representative on 6/24 and gave her my credit card info. Does that mean that I now have to wait another "up to 15 business days" processing time? This is what I was told by the associate that I spoke with last week. It is just so unbelievable how this has caused such confusion. Every time I call I get a different response as to when to expect my refund. I have been told MULTIPLE times that it has been "escalated" and I will receive my refund to no avail. The credit card is absolutely valid, I use it daily.



Regards,

****** *****

Business Response:

 

This customer’s refund was issued on 7/1!

7/16/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been dealing with incompetent staff at Swimsuitsforall for the past month! Every single order I have placed has been wrong one way or another! I am emotionally exhausted after being hung up on 5x! Natasha @ ext **** is by far the worst supervisor I have ever dealt with. She is rude and abrasive. Salvador V****** another supervisor has tried to assist me but has failed each time! I have sent multiple emails to marketing manager, help line, and lastly owners mom (Jeanette) but have not received a call back! I placed an order on the 14th of June and we are on the 30th and the company has yet to get it right! This company failed to deliver on promises made by "supervisors"! I have asked to speak to a "support team" who makes all the decisions but have been unsuccessful in every attempt!

Desired Settlement: I would like to speak to a real manager who can offer real explanations! I would like a FULL refund!

Business Response:

Dear ******

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with your recent order.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have sent an update (under separate cover) explaining the steps we have taken to resolve this issue.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Service

2 Industrial Drive, Unit B
Keyport, NJ 07735
Tel: ###-###-####
Fax: ###-###-####

7/15/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a swimsuit that didn't fit and the company advised me that I would have to pay shipping on my own which I did and they said it'd be credited back to my account as soon as it was received. I made this order in March 2016 and my order #************* After several calls to the company they told me it'd be credited to my card which now it's July and still has not been. They were originally supposed to credit my account for the purchase of the suit which was $51.80 then when I contacted them again on 6/21/16 they told me the amount credited would be $60.79 which was the entire total that I paid, shipping in all. They gave me a confirmation # ******** and said it'd be credited within 5 business days, still haven't received it. Then again on 6/30/16 I called again and they stated the refund was initiated on 6/21/16 but was not settled. They told me to contact my bank which I did, they stated there was nothing stopping the refund from coming in. Called them back and she advised me that they have issued a manual refund but would take 3-5 business days and here we are on 7/8/16 and still no refund. It's been 4 months since this began and they should have credited my account way before this.

Desired Settlement: I ordered a swimsuit that didn't fit and the company advised me that I would have to pay shipping on my own which I did and they said it'd be credited back to my account as soon as it was received. I made this order in March 2016 and my order #************* After several calls to the company they told me it'd be credited to my card which now it's July and still has not been. They were originally supposed to credit my account for the purchase of the suit which was $51.80 then when I contacted them again on 6/21/16 they told me the amount credited would be $60.79 which was the entire total that I paid, shipping in all. They gave me a confirmation # ******** and said it'd be credited within 5 business days, still haven't received it. Then again on 6/30/16 I called again and they stated the refund was initiated on 6/21/16 but was not settled. They told me to contact my bank which I did, they stated there was nothing stopping the refund from coming in. Called them back and she advised me that they have issued a manual refund but would take 3-5 business days and here we are on 7/8/16 and still no refund. It's been 4 months since this began and they should have credited my account way before this.

Business Response:

Dear ********

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with your recent order.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have ensured that your refund in the amount of $60.79 has been applied to your account and should be visible within 72 hours.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Experience

* ********** ****** **** * ******** ** ***** **** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am willing to accept this however everyone I called befor they always told me it would be resolved in so many business days or hours so I'm not going to hold my breath. 

Regards,

******* **********

7/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7-5-16 I placed order ************* for ONE swimsuit for $25. Immediately I got an email for my order of SIX swimsuits totaling $176. Within 30 minutes of the order, I called to report the mistake. I was told that the order was corrected from SIX to ONE swimsuit. Immediately I got another email stating that my order had been corrected to THREE swimsuits. Again, I called to report the mistake. The operator could not understand what I was talking about so I told her to just CANCEL the entire order!!!! I was told that my $176 would be credited back to my bank account. I checked on 7-6-16 and the money had not been credited back. I called again and was assured that it would be credited back. I checked my account again on 7-7-19 NO MONEY! I then emailed Samantha M****, customer service head. She sent me an email assuring me that she had PERSONALLY released any hold on my money and that it would be back in my account within 12 hours. Now on 7-8-16.....NO MONEY in my account. I have emailed Samantha M**** again....this time no reply. What a run around!!!! Is this company a scam??

Desired Settlement: Immediate return of my money into my bank account. This company obviously has directed their employees to say anything to please a customer, but does not follow through with it.

Business Response:

Dear ******

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with your recent order.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have verified that the authorization in the amount of $176.52 has been voided and applied back to your account on July 7th.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Experience

* ********** ****** **** * ******** ** ***** **** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****** ******

7/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered several swimsuits by three separate orders. All three orders have been returned as the swimsuits did not fit. I shipped them via *** Tracking Number ****************** and they were delivered on July 5, 2016. I have yet to receive a refund for my return. The items were not worn. I returned them new. I returned them the shipping address they stated. I followed all rules and procedures regarding their return policy.

Desired Settlement: Full refund of items returned. Total $334.05

Business Response:

Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with your recent return.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have ensured that your refunds totaling $334.05 have been applied to your account.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Experience

* ********** ****** **** * ******** ** ***** **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******

7/12/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On June 17, 2016, I placed an order online for swimsuits in the amount of $176.55. The money was taken out of my account but I received an error message and several emails saying 'transaction' failed. I called the company and was told that they didn't take the money but the bank confirmed that this company did indeed take the funds. They requested that swimsuitsforall return the money to my account. I wa advised by swimsuitsforall that I would receive the money within 3-5 business days. After 5 business days I was still not refunded and then told that the complaint would be escalated to corporate so that the funds would be immediately released back to me and that I should see it reflected on my card that same day (6/22/16) or the next morning (6/23/16). That was not true. I spent additional time calling back today (6/24/16) for around 2 hours and was transferred from person to person. Each representative would not take the time to resolve my issue. They were very pushy and rude. I was given false names and numbers to reach them for return calls and told those persons and number didn't exist. After 7 business days I have not received the money or the product ordered.

Desired Settlement: I would like to be refunded for the full amount of my purchase.

Business Response:

Dear ********

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with getting your credit card authorization released swiftly.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally. 

To that end, I have verified that this credit card authorization has been released and your account should no longer show any pending transactions for our company.

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Service

* ********** ****** **** * ******** ** ***** **** ************ **** ************

5/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a bathing suit and returned it to the company. It had never been worn. I opened the package, tried it on immediately and it didn't fit. I placed it back in the original packaging and returned it. After a month of not hearing anything, I sent an email inquiry. I just received a response that I would not receive a refund because my return did not meet their standard, which they couldn't give me more information on. After researching ***** ******** ****, I see numerous posts regarding the exact same thing happening to others

Desired Settlement: I would like a full refund to my credit card

Business Response:

Dear **********

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund applied back to your credit card.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that this credit card refund of $23.40 has been applied to your account.

Please allow for up to two business days for this refund to appear in your account. 

I again apologize for the delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

********

******** M****
Director of Customer Service

* ********** ****** **** * ******** ** ***** **** ************ **** ************

5/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have never had a return package ever go missing or a company who cannot check in their receiving inventory the item that was ordered and shipped back with a tracking number assigned to that packing slip. It has been 2 WEEKS YESTERDAY AND THIS PACKAGE IS NO WHERE TO BE FOUND! All I wanted is a refund back to my ****! said they would check into and I have heard NOTHING. I have sent probably 10 emails to a ****** who said she will look into it and get back to me-and no suprise she has not. I also placed an order the same day I shipped my first order and I did receive it. Please just give me my refund for my first order this is the worst company I have ever dealt with who doesn't give a refund or a solution in a timely fashion and two weeks is ridiculous .

Desired Settlement: Refund immediately!

Business Response: Dear **********

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund applied back to your credit card in a timely manner.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  

To that end, I have verified that this credit card refund of $48.40 has been applied to your account.
Please allow for up to two business days for this refund to appear in your account. 
I again apologize for the delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  
My direct number is listed below.

Thanks,

********


******** M****
Director of Customer Service
* ********** ****** **** * ******** ** ***** **** ************ **** ************

5/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a swimsuit on line but returned it within a week of receiving - all the tags still on, not used. The packing invoice included a return page and label which I used - I have purchased many other items on line and this is common practice. I received an email stating the company had received my returned item but since I used the label they had in the package for return they would only issue store credit. I let them know I did not want store credit but kept getting computer generated emails stating the same thing as before. I have since filed a dispute with my credit card company and let Swimsuits for all know that I was filing a complaint with you. It is obvious that they try to avoid giving money spent back to customers by including a return label that "automatically" means only store credit will be issued. This is misleading and devious marketing plan and simple.

Desired Settlement: Full refund credited back to my credit card used.

Business Response:

Dear ******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund applied back to your credit card.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that this credit card refund of $47.65 has been applied to your account.

Please allow for up to two business days for this refund to appear in your account. 

I again apologize for the delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

My direct number is listed below.

Thanks,

Samantha


Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** *****
Tel: ************
Fax: ************


4/16/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I originally ordered from this company on February 10th 2016 due to part of my order not fitting correctly I returned the order the day after receiving it. I have not received a single email regarding them receiving the returned order or that I have store credit with their company. I contacted them on March 29th 2016 and was on the phone with a customer service agent for over an hour because the store credit was not showing in my account. I was told that she sent a message to another department to add the store credit to my account and she would call me the next day so that I could place my order for a new swimsuit. I never received a call on March 30th 2016. I then called on March 31st 2016 and was told that my store credit would now take 3 to 5 business days to show on my account. Today April 2nd 2016 I once again called the company to ask for my store credit stands as I need to have my order no later than April 7th 2016. I was once again told that it would take another 3 to 5 days for anything to show in my account. The agent I spoke to is Natasha she informed me that she return the money to my bank account vs dealing with the store credit I did not ask her to do that she admitted that I did not ask her to return the money to my bank account. I've been very uncomfortable with dealing with this company because I've been asked to purchase a new swimsuit and that money would be refunded to my account. Which would still leave a store credit so in reality I would be making two purchases one returned to my account and one that they have a store credit. I have had nothing but bad dealings with this company and their customer service agents. This has prevented me to going to physical therapy to heal after dual back surgeries as I do aquatic therapy. At this point I need some type of resolution preferably a swimsuit at my house no later than April 7th 2016

Desired Settlement: Store credit for my original swimsuit the issue to my account ***************** that will pay for the replacement swimsuit with the correct size that is sitting in my shopping cart in my account. And the company pay for the expedited shipping to arrive on April 7th 2016.

Business Response:

Dear *********

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund applied back to your credit card.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that the these refunds of $11.99 and $48.22 which total the full amount of this order have been applied against order ************* 

Please allow for up to two business days for these refund to appear in your account. 

If you would like, please place the new order for this item and contact us so we can expedite the shipping at no charge so this is received at your residence on the date that you requested.

I again apologize for the delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 

Thanks,


********


******** M****
Director of Customer Service
* ********** ****** **** * ******** ** *****
Tel: ************ Fax: ************

4/8/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order on the website with NO coupon code, just the sales as listed and swimsuits for all cancelled, without contacting me by phone, stating that there was an issue with the coupon code. I called to have my order replaced and customer service refused. I understand glitches happen, but I placed an order based on the advertised price and I'd like that order honored.

Desired Settlement: I'd like my order placed and delivered as originally purchased.

Business Response:

Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your order fulfilled.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have ensured that this original order will be processed as stated.

Please allow for up to two business days to receive your shipping confirmation email.

I again apologize for the delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.

Thanks,

********


******** M****
Director of Customer Service
* ********** ****** **** * ******** ** *****

Phone *************

1/27/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have spent HOURS with the pathetic customer service team at Swimsuitsforall and it has gotten me nowhere but frustrated. After reading the other BBB complaints all my suspicions are confirmed - they do not care about their customers. I received an email stating that eligible one piece suits were BOGO Free. I read all the fine print in the email and all that I could find on the website as well regarding this promotion. NOWHERE did it state that the prices shown refelcted the promotion. So, reasonably I put 2 suits in my shopping cart (suit 1 was advertised at $42.00, and suit 2 advertised at $39.50) expecting that total to be $42.00 pre tax + shipping. Instead the total is $81.50, an obvious error. I log on to the Chat feature on the website and speak with Amal who apologizes and lets me know that if I call and place my order over the phone they can manually fix the price to correctly reflect the promotion. I call and am told the system is down, I call back 10 minutes later and the rep that answers had no knowledge of system being down and offers to help me. Long story short, multiple reps and (2) supervisors later no one will honor the promotion. Instead I'm offered a paltry 15% off as a way to pacify me, not happening. Next, I take to social media where I get a verbatim response because apparently this company likes to use template responses - which is a horrible way to serve your customers. (2) of the reps ADMITTED to false advertising - the sale is NOT BOGO Free, it is 50% the ORIGINAL price of the suits. NOWHERE does it state in the promo email or on the website that this is the case, and to advertise BOGO Free is FALSE ADVERTISING. As a reminder false advertising and deceptive claims are ILLEGAL.

Desired Settlement: The only acceptable solution to this issue is to receive the (2) desired swimsuits at the BOGO price they should be which is $42.00 for both pre-tax and shipping. Additionally this will require FREE expedited shipping as I need these by 1/28/2016 for a vacation which was repeatedly shared with all the reps I spoke with. There is absolutely no other acceptable solution to this issue.

Business Response:

Hi ******

Thank you for contacting us regarding your recent attempt at placing an order with us. We understand your frustrations with our BOGO event and would like to apologize for any misinformation you may have been given.

We noticed that the issue with your order has already been rectified and your order total was $42.50.

Please let us know if there is anything we can further assist you with.

Thanks,

******** M****
Director of Customer Service

* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

This business did rectify the issue (though their response is incorrect). They did not take any action until AFTER I filed a BBB complaint - this is upsetting. They should have rectified the situation before making me take it this far, as it was clearly (and admitted to by 2 employees) false advertising. I do appreciate the credit -which brought my total to $41.50 (not $42.50 as stated in the business' response....) but it shouldn't have taken this much effort. 

Even though this business rectified the situation I don't intend to shop with them anymore, as they are clearly not ethical, as evidenced by my experience and all the others who have had to file complaints with the BBB. 

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

12/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Ok why do you not just send what I had ordered what is the issue please stop ok and look at the phone calls emails and messaged notes I have even sent you them??? What is the issue now You look at what you have said ok Your company needs to look at what was said to me and my original order again has not come as of today which I was told would be the estimated arrival date, then I was told that two items where not in stock so I replaced them again here we go being told that they 3 items would be sent out ASAP look at your records? And still you haven't sent them? Now what's the issue swimsuit for all with the only curves on a women's face is her smile!!! Will not this women still waiting over how long? Since Nov 2 2015 Now here we go again with your holding off on what I was told your company would do for me and send the 3 replacement items you have record of then so send them ASAP as your company had promised to do 3 weeks ago . Again stop with the words and hold up its truly making your company look bad.

Desired Settlement: Swim suits for all need to stop mixing the costumer swords and making a simple order so difficult with their Lias and advioding the real issue and do the right thing by the customer send my replacement order you had promised me three weeks ago

Business Response:

Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting replacement items for your order.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, we have contacted you under separate cover to offer alternative items since the one’s
you had requested as replacements are not currently available.

Please let us know your preference and we can get this out to you immediately.

I again apologize for the  delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 
My direct number is listed below.

Thanks,

Samantha

Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

 

12/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased and returned two swimsuits online from this company. They apparently have a policy that if you use their return label, you only qualify for a store credit. I have never encountered a company that uses this policy. It is completely deceptive. Many people just use the return label for convenience, just as I did, unknowingly giving away my right to a full refund on my credit card. Further, I did not even receive a store credit. My account does not reflect that with the company. Also, one of the suits I returned they are claiming was defective in some way so they are not giving me a full credit. I returned the suits the same day. They were unworn, in perfect condition and have been returned. And yet I have absolutely NOTHING. Their return policies are deceptive and unethical.

Desired Settlement: All I would like is a refund. I will gladly pay the shipping costs of the return. I would just like the cost of the swimsuits back. They were returned unworn.

Business Response: Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund applied back to your credit card.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that these refunds have been applied for both orders as mentioned herein. 
Please allow for up to two business days for these refund to appear in your account.

I again apologize for the  delay in getting this issue resolved and hope that you are satisfied with our response.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time. 
My direct number is listed below.

Thanks,

Samantha


Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

10/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Order ************* On 6/14/15 I purchased online a ******* ******* ********* ******* ******* Swimdress that I was charged $120.60 for the item. I decided I didn't like the item and returned it during June 2015. I returned the swimsuit using a return label which meant that I wanted store credit and not a refund. I didn't realize that by using this label, I was requesting store credit. I actually wanted refund for my item. First, I emailed SwimsuitsforAll in August and told them I didn't want store credit. I wanted my refund of $120.60. Since I had cancelled the ******** ******* credit card that I had used to purchase the item, they would not put the credit on my new ******** ******* card. The customer service representative I spoke to on the phone was named Maru and she said her agent number was ****. The second time I called Swimsuitsforall to get a refund was on 10/2/15. I spoke to a customer service representative who said her name was Sarah. She gave me her email address - ********************** * and said she'd find out about getting me a refund. The last email I got from Swimsuitsforall was from a woman named Rebecca. Her email address was ************************* This is her email to me: "We have reviewed the information from your order, and the store credit that you originally got, has been reversed, however, this order was placed more than 60 days ago, therefore, the refund was not processed. We have escalated this issue to our support department in order to place the refund manually. The refund will be placed directly into your ******** ******* account, if you no longer have the credit card you used to place the order, your bank will be placing the refund. Please keep in mind that it takes 3 to 5 business days to receive a response from our support department. I personally will be following up with you via email once we receive a response." I have not heard from them since and it is now 10/10/15.

Desired Settlement: I just want my $120.60 back. It's no longer on my online account as a store credit. Rebecca emailed me saying Swimsuitsforall couldn't mail me a check or put the refund on any other credit card than the one that I had already cancelled. Rebecca said the only way I could get a refund would be by having to do a three way conference call between my bank *** ****** *****), ******** *******, and Swimsuitsforall, which is impossible for me to do since I don't have three-way conference calling capacity or any phone numbers to call. Rebecca said she'd get back to me in 3-5 days which she never did. I have email correspondence documenting all of this as well as my online order details at www.swimsuitsforall.com

Business Response: Dear ********


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with getting your refund/credit applied to
your new credit card.  


My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 


To that end, I have verified that this refund has been applied to this new
credit card (number supplied by you) as of 10/16. 

Please allow
for up to two business days for this refund of $120.60 to appear in your account.


I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our
response.  


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.



Thanks,


Samantha



Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** ***** **** ************ **** ************
****************************

Consumer Response:

SwimsuitsforAll credited my credit card $120 last week.  My apologies for not responding sooner, but I didn't know who to respond to.  I called the phone number below and let them know the case was resolved and they gave me your email address to verify this information to you.
Thank you for your help.


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

10/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order with Swimsuitsforall on May 15, 2015. (Order #************) The package arrived and upon opening it, I discovered that a free sample of "bronzing lotion" had exploded inside. There was no warning on the outside of the package regarding the contents other than my swimsuits. Upon reaching into the plastic shipping envelope, my hands were covered with the lotion, my shirt was stained and my kitchen table was stained. A small amount of the lotion had also leaked onto one of the suits. I called the company immediately and was assured that someone would call me back. I did receive a return call a few days later. The Customer Service Representative assured me that I would be receiving credit back for my troubles but she would have to get authorization first. I told her if the company would give me a credit, I would keep the damaged suit. I never heard back. So, I called again and again. Twice I sent emailed photos of the damage incurred at the request of different Service Representatives. Each time I was told that my complaint would be processed by a senior representative. But I received no answer. At one point, I received a free towel from the company in the mail. No explanation was given as to why they sent the towel. In July 2015, I mailed the company a detailed letter, with photos, letting them know how displeased I was with their company. I never heard from them. I want them to partially credit my order and mostly, apologize for the inconvenience the lotion caused me! This is NO way to conduct a business.

Business Response: Hi ********,



On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered with the complimentary
lotion enclosed within your last order.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  

To that end, I have verified that a refund had been issued (on 10/2) for
the full amount of the swimsuits within this order
of $97.76 for this inconvenience.


This refund should show back to your account within 3 business days. Please let
me know if you do not see this over the next few days!


I again apologize for the issue with the lotion on top of the lengthy
delay in getting this
issue resolved and hope that you are satisfied with our response.


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Thanks,
Samantha M****
Director of Customer Service
* ********** ****** **** *
******** ** ***** **** ************ **** ************ ****************************

8/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I retrurned 3 swimsuits to SwimsuitsForAll via **** priority mail with a tracking number showing they were delivered July 3rd. I have contacted the company numerous times regarding my refund only to be told they can see a request in the system but it can take up to 5 days. I have been waiting for 28 days at this point. The original order number for which I returned 3 of the 4 suits ,the refund amount I should receive is $114.00

Desired Settlement: I would like the refund that I am due.

Business Response: Hi ********

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with your return package to us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  

To that end, I have verified that this package you returned has been received in our warehouse and has been refunded back to you.  

This refund should show back to your account within 3 business days. Please let me know if you do not see this by Thursday!

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our
response.  

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.

Thanks,
Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******* ******

8/3/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, My name is ******. I have had an issue with a package that was mistakenly returned to your company Swimsuitsforall. I returned 2 items to 2 different companies and mixed up the shipping labels. I have contacted Swimsuitsforall on several occasions and get the same run around every time. Can you please assist me in getting my products returned to their rightful owner? The USPS label had my return address on the outside, it also had the order slip for my other product that I was returning. It was $209 worth of Plexus products. My name and address were clearly printed on the outside of the package and the slips inside. I'm now told by the tele-department (mgr Samantha x****) that I have to file a claim with the USPS stating that the package was never received by S4A. When I put the tracking # into the system it shows it was delivered on June 11, 2015 , 3:51 pm, Delivered, ******* ** *****. I am also told that no one has any lines to any person in the warehouse that I am able to speak with concerning who has my package. I'm clearly dis-satisfied with my service and I will be filing claims to the BBB as well as the USPS. I will also be posting very bad reviews as to the morality of the employees your company employs as the only clear evidence I have in my matter, is that my package was delivered to your warehouse then mysteriously disappeared. I don't expect much. ****** *******

Desired Settlement: return of my products, so i may in turn return them to the correct vendor.

Business Response: Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with your return package to us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that this package (containing the Plexus
products) has been located and is being shipped back to you. 

This package is being shipped today 7/23 via 2nd day air at no charge directly to
your residence. 

Please let us know if  you do not receive this package by
next Wednesday 7/29?

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our
response.  

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.

Thanks,


Samantha


Samantha M****
Director of Customer Service
* ********** ****** **** * ******** ** *****

**** ************ **** ************ ****************************

7/28/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a suit online and when I received it and tried it on, the fit was poor. Per their policy I returned it, AT MY OWN EXPENSE, and awaited a credit to my checking account. I received an email today stating I could only get a store credit because " your returned items did not meet the return criteria and therefore, was not processed as a refund". I was unable to get any help on the phone and was told I would get a store credit. The suit was unworn, and still had tags attached.

Desired Settlement: Refund of $47.60 which I paid for suit

Business Response: Dear ********


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a refund on your return
with us. 


My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that this credit in the amount of $47.60 has already been applied to
your credit card.


Please let me know if your do not see this credit
posted in your credit card account within 24 hours after the refund was
issued.


I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response.  


We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,



Samantha



Samantha M****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** *****

Tel: ************
Fax: ************

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******* ****

7/17/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Placed an order Monday evening......showed it would ship on July 20th. Realized the next day, after receiving an email, that the exact same swim shorts were now on sale with a $5 off coupon code for shipping. Called Tuesday morning and asked for the price difference to be honoured. While speaking to the gal, I asked if this was CAD or U.S funds and was advised it was US. I then asked if I could cancel the order and reorder using my US credit card or just change the payment type. I was told no on both counts. After being put on hold several times, the CSR came back and they agreed to discount the shipping. I was satisfied with that. Then this morning, I get an email, showing they have shipped my order, but low and behold it is a different style # of swim short. Called this evening and explained the situation and that I was very unhappy with the lack of professionalism being given. I wanted the order cancelled, as they were now shipping me swim shorts that aren't even listed on their site!! The gal I spoke to even admitted she couldn't find them. Then she said the order still couldn't be cancelled as they aren't able to do that. I explained that my husband and I own a business and do it all the time and her response was not acceptable and I wanted to speak to a supervisor. After putting me on hold for 10 minutes, she finally came back on the line and said it was being forwarded to the service department and they would cancel the order. I then called ****** to make sure this order wasn't going to be shipped to me, as I said I would refuse the shipment. Imagine my surprise when the gal at ****** told me it hadn't been shipped yet.......only a label had been prepared! Called my credit card co and they showed me being charged $91.31, not $62.25 as I was told and as the email confirmed. Also spoke to ***** who said the comp could have cancelled at anytime, they were just trying to push the sale on me. Very fraudulent dealings with this company. To date, they still have not pursued getting the pkg back

Desired Settlement: I will now be charged $91.91 U.S and when they do the credit I will incur extra charges due to exchange rate difference on the buy/sell rate. Even if they had charged me $62.25 U.S, as they said they did, I still would incur extra charges for an item I didn't order. This company is refusing to contact ***** to have the shipment returned, therefore, holding up my refund as promised in an email from them. I have spent countless hours on the phone with this company, ***** and my bank.

Business Response: Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to return your order with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally. 

To that end, I have verified that my assistant has reached out to both you and ***** to verify your order is being
returned to our warehouse. As stated on our website, all orders placed are
placed in USD. Per your previous correspondence with my assistant, your card
was originally authorized for $91.31 USD but when it was shipped you were only
charged $62.25 USD due to credits in the amount of $29.06 USD you received.

With that being said, we have gone ahead and refunded you
in the amount of $62.25, the total amount of your order. Please let me know if
your do not see these credits posted in your
credit card account within 24 hours after the refund is issued.

I would like to address your other concerns mentioned regarding canceling your
order and the different style number being shown in your shipping confirmation
email. Unfortunately, once an order is Printed in our warehouse, we
are unable to cancel the order-which was the case here. With
thousands of orders going out on a daily basis, we are unable to pinpoint an
order once it already processes through our warehouse and a label is created.

As previously stated by you, ***** said once this order reached Calgary, it
would be reverted back to our warehouse. Here at swimsuitsforall, we have some
items that are a part of a mated set- this means that there are two different
style numbers that belong to the same product. As previously communicated to
you, your item was a mated item and the item shipped out was in fact the same
item you originally ordered. We are so sorry for any miscommunication!

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.

Thanks,

Samantha


Samantha M****
Director of Customer Service
2 Industrial Drive, Unit B
Keyport, NJ 07735

**** ************ **** ************ ****************************



Consumer Response: Complaint: ********

I am rejecting this response because: My bank did pre-authorized a charge of $91.31.  The actual charge to my credit card was $81.13.  There is no way $62.25 would convert to $81.13 at the current exchange rate.  Any duties and taxes would have been payable by myself upon delivery of the goods.  Why did they charge more than they said they were going to?



Regards,

****** ******

Business Response:  H* *******


We understand that you have some concerns about the amount you were charged and will be credited.
Unfortunately, we cannot check the conversion rate for your day of purchase,
however, we can check the conversion rate for USD to CAD for today. Please see
the below information for today’s conversion rate
 

62.25 US Dollar equals 80.88 Canadian Dollar


If you would like to check this conversion, please click through this link: https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=conversion+usd+to+cad


You can also verify the conversion rate for your date of purchase by calling your bank.


Thanks,

Samantha

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

I spoke to my bank this morning and was advised it can take 2-7 business days for a credit to post.  Unlike pre-authorization charges, they aren't able to see a credit pending until the day it posts, just like the consumer.  I will follow up on this daily and watch for the credit.

Regards,

****** ******

6/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a bathing suit and it did not fit, so I returned using their packaging. As per their policy, if I returned using their packaging, I could only receive store credit rather than a refund. I planned to order another bathing suit, but it took two weeks to process the return and the bathing suit I planned to order was out of stock. I ordered another bathing suit. It did not fit either. I emailed with a customer service rep expressing my disappointment with their return policy and other issues (the website charged me for shipping, even though I used a coupon code for free shipping, and the lengthy processing time of my return). She replied and stated that I could return the second bathing suit using their packaging for a refund as a one time courtesy. I returned the bathing suit and according to the tracking, it arrived on 6/2/2015. I called on 6/4 and the customer service rep said I would receive and email the next day confirming the return. I never receive this email. I emailed today to get a status on my refund and let them know that I never received an email confirming the return. The response was that I would get an email as soon as the return arrived (I never got an email - and it arrived as per tracking 6/2) and that I would receive store credit. If I wanted a refund, $6.95 would be deducted from the refund. There seems to be no communication among customer service reps regarding my order and I am anxiously awaiting my refund so I will never have to deal with this company again.

Desired Settlement: I would like to be refunded directly to my debit card for the full amount of the purchase - $39 as soon as possible since the bathing suit arrived back to them on 6/2/2015

Business Response: Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a full refund on your return
with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that my assistant has reached out to you to establish a time to secure a
new credit card number to refund you back properly.

These credits will total $38.08 which is the full amount for
these returned items and the order.  Please let me know if your do not see
these credits posted in your credit card account within 24 hours after the refund is
issued.


I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response.  


We value your business and hope that you will continue shopping with us. 

We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.

Sincerely,



Samantha



Samantha M****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** *****
**** ************ **** ************  

5/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased quite a few swimsuits from the company. I returned one that did not have the brand label attached when I received it because it did not fit. When I opened the bag to try it on the label fell out, I placed it back in the bag and emailed them to let them know that their product was defective and asked if they had a different size in a bottom of another suit I was keeping. No response. I went ahead and mailed it back, paid for my own postage as clearly stated on the website. I got a partial refund of $60. The total for the suit was $110. I called and someone said they would call me back in 24 hours, its been 4 days and no call. I went to their ******** **** and wrote there, they responded with a message to me asking for order info, I sent order info in message and they never again responded, that was last Wednesday. April 29, 2015. I commented on another post someone else had written who was unhappy and they said please message us the order number, I did, they read it, never responded, that was 2 days ago.

Desired Settlement: I would like the other part of my refund. It is not my fault that the product had a defective label.

Business Response: Dear *********,

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a refund on your returned
items from order (************) with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that two credit card credits in the amounts of $60.00 (issued 4/9) and $40 (issued 5/4)
have been issued for these returns back to your ******** ******* card. These
credits total $90 which is the full amount for these two returned items. 
Please let me know if your do not see these credits posted in your credit card account.

I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with us. 

We have many exciting and new products on the horizon that I am sure you would enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.



Sincerely,



Samantha

Samantha M****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** *****
**** ************ **** ************

 

5/21/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My wife ordered several swimsuits (order #************) from this company. After trying them on they did not fit soe we returned them at our expense with the original packing slip in individual baggies with all tags and items attached. The swimwear was in original condition and the email return confirmation stated that we should get a full refund based on the credit type being listed on the return statement as ******. After getting only $50.40 back on the **** we called to see where the rest of the credit was. We were then informed that we are being given a store credit and not a credit to our credit card. Sandra had no information as to why but said there "must have been a problem with the items". There was no problem with the items and the email indicates we should have gotten our money back period.

Desired Settlement: Please refund our money.

Business Response: Dear *******


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a full refund on your return
(***********I)with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that two additional credit card credits in the amounts of $8.99 (for
shipping) and $236.60 (both issued today) have been issued against this order.

These credits combined with the
previous credit of $50.40 total $295.99 which is the full amount for
the entire order.  For your inconvenience, I have also included
in the refund amount $29.40 for the Handkerchief dress that
was not returned.


Please let me know if your do not
see these credits posted in your credit card account within 24-48 hours.

I again apologize for the lengthy delay in getting this issue resolved
and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,



Samantha



Samantha M****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** ***** **** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided the credit shows on the credit card. At the moment is does not but I understand it may take a day.

Regards,

****** *********

5/16/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Received notification that my return has been processed on April 10 2015. I have not been refunded for the full amount on my credit card. Called again today May 05 2015 was told it was going to be another 3-5 days. Order Number-******-***** Refund Total-136.64

Desired Settlement: Full credit to credit card

Business Response: Dear *********


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a full refund on your
returned order (************* to us.  


My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that the credit card credit in the amount of $136.64 (issued today) have been applied for this order. This
credit total $136.64 is the full amount for 
this order.  Please let me know if your do not see this credit posted in
your credit card account within 24 hours.


I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with
us. We have many exciting and new products on the horizon that I am sure
you would enjoy. 

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.



Sincerely,

Samantha


Samantha M****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** ***** **** ************ **** ************

4/14/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On Feb 1, 2014 I ordered $328.39- included in the price was an up charge of $11.99 for 2-3 day shipping. I received the merchandise on the afternoon of the 6th day. I no longer needed the products as I purchased more elsewhere as I was leaving for vacation that week. My husband called to complain about the shipping time on 2/7 and was told, "Yes, that sometimes happens". He did not care for this response as the other option for shipping was 3-5 days for considerably less but on 2/9 there was a return to my card for the shipping. Per the company's return policy, I paid to ship my return back so that my card would be credited the amount- I did not need store credit. I shipped via *** on 2/26 and tracking showed it was received 3/4. I called 3/14 or 15 because no refund had occurred. I was told that it was not received, then gave my tracking number and was told it was in the warehouse and not processed. The rep explained that it could be 15 business days before I would see it but she would see if she could do something and she would call me back the next day.- didn't happen. I called again today 4/2 (30 days after they received the return) and experienced absolutely ridiculous customer service, eventually ending with rep saying she would process my refund then telling me I already had a refund on 2/7. I asked how I could have had a refund before I made the return. She then said it was for shipping and she was going to refund me $294 or so but it still might be 2-3 days. I held up my end of their return policy. They have my money, their merchandise, and I get to pay interest for another billing cycle----ridiculous. I expressed my dissatisfaction and received on a "I'm sorry". I told them I would not shop with them again. I fully believe that had I not called again they would not have processed my refund.

Desired Settlement: I will be very upset if my refund is not processed. I would also like to have the interest on my credit card paid as the return was sitting in their warehouse for an entire billing cycle and also to be refunded my cost for following their policy- $17.78 for the *** shipping paid at *******. I don't feel I should be held to the return contract if they don't hold themselves to it. I was happy with the quality of the merchandise but infuriated by the customer service. Also, the phone connection to the call center was awful and I was constantly asked to "Hold one moment" better training for the reps would be nice, so they can be more easily understood.

Business Response: Dear ******


On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered in trying to get a refund on your return from order ************) with us.  

My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally.  To that end, I have verified that the credit card credits in the amounts of 
$11.99 (issued 2/8) and $292.80 (issued 4/2) have been applied for this order. These credits combined with the item that you have kept for $33.60 equals the full amount for this order which was $328.39  .  Please
let me know if your do not see these credits posted in your credit card account within 24 hours.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you would enjoy.


Please do not hesitate to contact me personally with any questions or comments  that you may have at any time.  My direct number is listed below.



Sincerely,



********



******** *****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** ***** **** ************ **** ************ 

4/7/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: **** ****** ***** ********** ** ***** February 16, 2015 Better Business Bureau of ******* ** **** *** ****** ***** ***** ******* ** ***** Dear Sir or Madam: I have a complaint I would like to lodge against the following company: swimsuitsforall ***** ****** ***** ******* ** ***** I have ordered several swimsuits from this company, I like their suits and also their prices, i A couple of months ago I returned a suit and when I did not get a credit for the suit, I called and they said the suit was defective. I found this very hard to believe since alii did was try the suit I on, the tags were still intact. While on the phone they supposedly checked my records and then honored my return with a credit. I Today I called to order another suit and check on the status of a suit I had previously retutned. They gave me the same story, " it was defective." Again, I only tried the suit on, tags wer4 still intact. They told me they honored the first return as a courtesy, but could not do it again. I asked what determined their definition of "defective" and was informed that I had worn i~ or washed it, in my case this was not true I am writing this letter to you because other people may be having this same problem. I would appreciate any assistance you could give me to get a rightful credit for a suit I did not wear, wash or in any way damage. Sincerely, ******** ** **** ************ ********************

Desired Settlement: Unspecified

Business Response: Dear ******


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a full refund on your return from order *************) with us.  


My first priority, however, is to make sure that this issue has been taken care 
of both expeditiously and professionally.  To that end, I have verified
that the credit card credit in the amount of $39.35 (issued today) have been applied for this order. This credit total
$39.35 is the full amount for this order.  Please let me know if your do not see this credit posted in
your credit card account within 24 hours. I have also send a copy of the credit
transaction to your email under separate cover.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  


We value your business and hope that you will continue shopping with us. We have many exciting and new products on the horizon that I am sure you would
enjoy.


Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.


Sincerely,





Samantha





Samantha M****

Director of Customer Service

Swimsuitsforall

* ********** ****** **** * ******** ** ***** **** ************ **** ************ 

3/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed an online order (#************) with swimsuitsforall on 2/5/15 with an expected ship date of 2/17. On 2/17/15 I received an email stating the ship date had been extended to 3/9/15. On 3/4/2015 my credit card was charged $73.39, the full amount of the order. On 3/11/15, instead of receiving my order, I received yet another email extending the ship date, this time to 3/17/2015. On 3/12/15 I placed an email request for cancellation and refund, and received email confirmation of cancellation on 3/14/2015, but no refund. On 3/18/2015 I placed a phone call inquiry regarding the lack of refund, and was told someone would be in touch within 24 hrs. On 3/19/2015, a message was left on my voicemail with instructions to call a specific extension (************** *******. I attempted to call that afternoon, but after more than 20 rings with no answer or redirect to voicemail, the call was automatically disconnected.

Desired Settlement: I expect an immediate refund of the $73.39 that was charged to my account.

Business Response: Dear ****,

On behalf of Swimsuitsforall, I would like to apologize for the frustration
that you encountered in trying to get a full refund on your canceled order (************) with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified that the credit card credit in the amount of
$73.39 (issued today) have been applied for this order. This credit total $73.39 is the full amount for 
this order.  Please let me know if your do not see this credit posted in
your credit card account within 24 hours. I have also send a copy of the credit
transaction to your email under separate cover.

I again apologize for the lengthy delay in getting this issue resolved
and hope that you are satisfied with our response.  

We value your business and hope that you will continue shopping with us. We
have many exciting and new products on the horizon that I am sure you would enjoy.


Please do not hesitate to contact me personally with any questions or comments
that you may have at any time.  My direct number is listed below.


Sincerely,


********


******** *****
Director of Customer Service
Swimsuitsforall
2 Industrial Drive, Unit B
Keyport, NJ 07735
**** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****

3/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I've been waiting a total of 2 and a half weeks for my refund from this company. They received there product from me a week ago yet the return still has not even processed for my funds to be released but they managed to send out a towel that I didn't order but as a token of their apologies for the ill fitting swim suit and their lack of customer service.when I call I get a genetic response that is not acceptable at this point because this process is taking entirely to long. Every time I call it has to be escalated because instead of doing research they give me the time tables based on their policy which by now is over their limits. I mean I paid for 2day shipping received my order almost 2 weeks later, the product was completely I'll fitting and every since I've returned the item I've gotten nothing but problems and the run around from this company.

Desired Settlement: I want my refund....That's it! I want to be done doing business with this company because this has been a complete waste. I am a frequent online shopper and by far this is the worst experience I've ever had!

Business Response: Dear ********


On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered in trying to get a full refund on your return
*************) with us.  


My first priority, however, is to make sure that this issue has been taken care of both expeditiously and professionally.  To that end, I have verified
that two credit card credits in the amounts of $11.99 (for shipping issued 2/26) and $40.60 (issued today)
have been issued for this return. These credits total $52.28 which is the full amount for these returned items and the order. 

Please let me know if your do not see these credits posted in your credit card account within 24 hours.s

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  
We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would enjoy. 



Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,


********



Samantha Marks
Director of Customer Service
Swimsuitsforall
2 Industrial Drive, Unit B
Keyport, NJ 07735
**** ************ **** ************
 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******

2/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered three items from the Swimsuitsforall.com website on 1.12.15. I received the items in two separate shipments and unfortunately had to return the items due to fit. Before ordering I throughly reviewed the return policy on the site and it stated that if you wanted a refund on your credit card you must ship the items back at your own expense via the carrier of your choice. I shipped the items via *** at a cost of approximately $17.00. I received an email on 2.4.15 (see attached) stating that my return had been received and processed and I was due a refund on my ********** in the amount of $155.40 and it would show up on my ********** withing 72 hours. I received a partial refund of $95.79 on 2.7.15. I called the company on 2.8.15 to inquire where the rest of my refund was ($59.41 due to me, the total minus original shipping paid). I did not understand why I only received a partial refund when the items were all returned in the same box and processed at the same time. I was advised by the CSR that they showed owing me a refund of $59.41 but that it would be an additional 3 business days for it to appear on my credit card. I checked today, 2.12.15, 3 business days later and no refund. I called to inquire and the CSR advised me that their system showed when I placed my original order I paid partially with a credit card and partially with store credit. That is impossible, this was my first order from the company. After checking around the CSR advised me that the $59.41 they had given to me as store credit. Finally after arguing and the CSR again questioning me if I returned the items via a carrier of my choice and at my expense (if you return with their shipping label you receive store credit) she stated she had processed the refund and it would be AN ADDITIONAL 3 business days for it to appear on my card. I feel that the company is ripping people off and purposely not following their refund and return policy in order to force store credits.

Desired Settlement: I would like the money owed to me of $59.41. In additional I feel I should be credited for the original shipping I paid to the company as well as the $17.00 I paid to return the items for the inconvenience. I fully expect that when I check in three business days that I will NOT have received my refund on my credit card. I would also like the company investigated for fraud as I believe this is not an error on their part but they actively try to steal customer's money.

Business Response: Dear ******

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a full refund on your return (************) with us.  

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that two credit card credits in the amounts of $95.79 (issued 2/5) and $68.60 (issued today)
have been issued for these returns. These credits total $164.39 which is the full amount for
these returned items and the order.  Please let me know if your do not see these credits
posted in your credit card account within 24 hours.

I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response.  Since you were already credited back in full
for your order, I am not able to issue any additional credits to your account.  I would, however, like to offer you a $17 store
credit (for the return shipping) which can be applied to a future order.    Please
feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.



Sincerely,

********

******** *****
Director of Customer Service
Swimsuitsforall
2 Industrial Drive, Unit B
Keyport, NJ 07735
**** ************ **** ************

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.; I have received the credit owed to me.
Regards,

***** ******

12/21/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I have tried to contact their customer service on several occasions and either get no response or responses that don't make sense. During my last purchase, I asked that a $40 credit on my account be applied to the purchase. When I checked out, it was not clear that the $40 credit was being applied so I sent an email to their customer service to ensure it would be taken off. Their customer service agent assured me that the $40 credit was applied and that I would not be charged. When I reviewed my credit card bill, I was charged the full amount and the $40 credit was not applied. I have tried to get them to reverse the charge with no luck.

Desired Settlement: I would like a refund of the $40 to my credit card.

Business Response: Dear ******


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to apply a store credit of $40 to
your most recent order *************) with us.
 

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that a credit card credit in the amount of $40 were issued today 12/10/14.  Please let me know if your do not see this
credit posted in your credit card account with 24 hours!  I have also emailed the credit card receipt
to your email under separate cover.

I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response. For your
inconvenience, I would like to offer you a 15% site wide discount off of a
future order which is fully combinable with all other offers. The coupon code
to enter is "******" at checkout on our website.  Please
feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,


********



******** *****
Director of Customer Service
Swimsuitsforall
2 Industrial Drive, Unit B
Keyport, NJ 07735
**** ************ **** ************

11/27/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The company does not allow exchanges, I returned an item for store credit, repurchased with that credit in another size (order # ************ ), found that size also did not fit, returned it also, and was not given any store credit or refund. I have called this business numerous times and have yet to speak to anyone after sitting on hold for 20+ minutes.

Desired Settlement: I would like all outstanding credit/refund amounts returned to me in total to my original form of payment (58.50 from this order, and 39.00 I had remaining in store credit). I do not find this business to be trustworthy and do not want store credit with them.

Business Response: Dear *****,


On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered in trying to get a refund/store credit on your
return (************) with us.  


My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified
that credit card credits in the amounts of $39 and $58.50 were issued today for
these returns. These credits total $97.50 which is the full amount for these
returned items.  Please let me know if your do not see both of these
credits posted in your credit card account within 24 hours.


I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response. For your
inconvenience, I would like to offer you a 15% site wide discount off of a future
order which is fully combinable with all other offers. The coupon code to enter
is *******" at checkout on our website.  Please feel free
to use this at your convenience. 


We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,



********


******** *****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** *****
**** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** **************

10/6/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I GO TO YMCA FOR THERAPY IN WARM POOL AND NEED NEW BATHING SUITS. BESIDES FIBROMYALGIA AND SPINE ISSUES THIS IS HOW I DO THERAPY WITHOUT HURTING SOMETHING ELSE.I HAVE BEEN IN CONTACT WITH ***** * VIA EMAIL AND SHE WILL NOT GIVE ME THE STORE CREDIT CODE SO I CAN PURCHASE OTHER SWIMSUITS THAT FIT ME. THIS HAS BEEN GOING ON SINCE SEPTEMBER 8, 2014.NOW I JUST WANT MY MONEY BACK A TOTAL OF $82.60IS THERE A WAY TO GET THIS COMPANY CLOSED DOWN? Product_Or_Service: 2 ONE PIECE SWIMSUITS Order_Number: ************

Desired Settlement: DesiredSettlementID: Refund PAY ME A REFUND OF $82.60

Business Response: Dear *******


On behalf of Swimsuitsforall, I
would like to apologize for the frustration that you encountered in trying to
get your refund from your return against order (************* with us.  


My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that end, I have verified that
credit card credits in the amounts of $43.40 and $39.20 were issued on 9/19/14 and
9/20/14 respectively. These credits total $82.60 which is the full amount for
these returned items.  Please let me know
if your do not see both of these credits posted in your credit card account?


I again apologize for the lengthy delay in getting this issue resolved
and hope that you are satisfied with our response. For your
inconvenience, I would like to offer you a 15% site wide discount off of a
future order which is fully combinable with all other offers. The coupon code
to enter is "******" at checkout on our website.  Please
feel free to use this at your convenience. 


We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would
enjoy. 


Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is listed below.


Sincerely,


********


******** *****
Director of Customer Service
Swimsuitsforall
* ********** ****** **** * ******** ** *****
**** ************ **** ************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****** *****

7/14/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered the merchandise on Tuesday, 07/08/2014 with my VISA card and selected 2 day air shipping so i could receive the produst ASAP. I received an email stating that the package was shipped with FEDEX on Wednesday, 07/09/2014. Which it would be arriving on Friday, 07/11/2014, no later than 8:00pm. I didn't receive the merchandise until the following afternoon. I paid $21.99 for shipping for 2 day air fair. Since I didnt receive the merchandise until later on Saturday, 07/12/2014 at 1:30pm. I am seeking a refund for my shipping and handling as well as a refund for the merchandise because the company sent the wrong item in the wrong size as well as the wrong style. They told me over the phone that I would have to provide my own shipping for the refund which is ludacris. Why should the customer have to pay for shipping after paying for 2 day air and still not getting the items in question on the time it was scheduled and also for receiving the wrong items in the first place?

Desired Settlement: I want a refund for the item which was a total of $29.90 plus the 21.99 for shipping that was applied. Which would total to $51.89. Plus the additional shipping and handling to return the product that I shouldn't have to pay for. Which costed a total of $4.39. A total refund for $56.28.

Business Response: Dear ********

On behalf of Swimsuitsforall, I would like to apologize for the
frustration that you encountered with receiving an incorrect item and having it arrive a day
late after paying additional for 2nd day shipping on order (**************

My first priority, however, is to make sure that this issue has been taken care
of both expeditiously and professionally.  To that
end, I have issued today (7/14/14) a credit card credit in the amount of $56.28
for this the shipping fee ($21.99) and the for the
incorrect item ($29.90) received.    This credit also included the $4.39
fee that you paid for returning this item back to us.

I again apologize for the issues that you encountered and hope that
you are satisfied with our response.

For your inconvenience, I would like to offer you a 15% site
wide discount off of a future order which is fully combinable with all
other offers. The coupon code to enter is "SAVE15" at checkout on
our website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any questions or
comments that you may have at any time.  My direct number is
listed below.


Sincerely,


******** ******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

7/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: My first return (Order# ************) was received by swimsuitsforall.com on 6/18/14. On that day I was told that I should expect to have my money back in 5-7 days. Eight days later I called back and was told it could take up to two weeks. I asked to speak to a manager at that time and was told someone would call me back. They never did! Then on 6/26 I received a survey from swimsuitsforall.com , when I told them that I would be reporting you to the BBB if my order was not processed, it was taken care of that day. The email said "please allow 72 hours for your refund to appear on your account". Today, Monday, June 30th I still do not have my refund. I called your customer service again and was told that this too can take up to two weeks which is unacceptable. Also, my second return (Order# ************* has apparently not even made it to them yet due to your horrible return service, it was shipped on 6/17/14 ( 13 days ago).

Desired Settlement: I would like my refund(s) to be processed in a timely manner. It has been 12 days since they received their product, 20 days since I shipped the package. I was told by their customer service that I would have my refund in 5-7 days.

Business Response: Dear ********


On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered in trying to get an update on
your return (************) with us.  

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, I have issued (on 6/27/14) the full credit card credit in the amount of
$61.70 for this return. 

I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response. For your inconvenience, I would
like to offer you a 15% site wide discount off of a future order which is fully combinable with all
other offers. The coupon code to enter is "******" at checkout on our website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is
listed below.


Sincerely,

********


******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

6/27/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Hi. I purchased 2 maxi dresses from swimsuitsforall.com between June 7th and June 9th.The order numbers are: ************ *** ************. I received the dresses and unfortunately they were too long for me. So I returned the dresses with their prepaid postage the same day I received them. ( June 12th) Checking through ********* I saw that the dresses were delivered to them on Thursday June 19th at 5:00 pm. Here are the 2 tracking numbers for proof. Here they are: **** **** **** **** **** ** and **** **** **** **** ****** . I tried contacting them and got a response, but they are not honoring the store credit refund policy. Here is an excerpt of their response to me: If you have used our provided prepaid return shipping label you can track your return package at *********. Once your return is received, please allow up to 48 hours for your refund to process and 15 days for it to post to your credit card. We do apologize for any inconvenience that this delay may cause you. Today is Thursday June 26th and still no store credit. I think that they do not follow up on their policies. I am a very disappointed customer.

Desired Settlement: I want them to refund me with store credit as quickly as possible. Latest Friday June 27th.

Business Response: Dear ******


On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered in trying to get an update on
your return orders ************* *** ************* with us.
 

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, I have issued today (6/27/14) the full store credits in the amounts of $17.98
and $28.80 totaling $47.78 for these two returns. 
Please allow up to 24 hours for this to reflect on your account.


I again apologize for the lengthy delay in getting this issue
resolved and hope that you are satisfied with our response. For your inconvenience, I would
like to offer you a 15% site wide discount off of a future order which is fully combinable with all
other offers. The coupon code to enter is "******" at checkout on our
website.  Please feel free to use this at your convenience. 


We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 


Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.



Sincerely,


********


******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****

6/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I Contacted swimsuits for all regarding a item I returned to them first by phone then by email I asked in the first email if my item was received as I had not heard back from them saying they received the swimsuit set I returned to them using the return label they had provided me I was told by ***** ( I have email to provide as proof) **** *** Thank you for taking the time to share your comments regarding swimsuitsforall. Upon further research, your returns are estimated to arrive to our warehouse on June 18, 2014. Once we receive them, we will send you an email letting you know that we have gotten them. That is part of email I received from swimsuits for all on 6/15/14..... but I never get the email saying company has received my items ????? I am confused so I email company asking once again if my returned items have been received and this time I get a email response on 6/20/14 saying they now need a tracking number ( I have that email too and I can provide a copy of all emails ) and the email representatives name is S4A ( maybe a robot) I am really confused now because I took what *****'s email said as they tracked item so I threw tracking number info away thinking I did not need to save it anymore it seemed company had been tracking and I also assumed I was was dealing with a company that was going to refund my money ***** seemed to had tracked my return package.... I am really disappointed and sadly surprised to find multiple people who have experienced what I am going through I understand sometimes returned items make it back to company and never find their way back to the right department to be processed so customer can get their refund or even an exchange at this Point!!!!! all I am asking is someone look further into this issue so can get my refund and by the way thinking I was gonna get a refund I went ahead and ordered 2 more swimsuits from this company I wish I had waited to get my refund first!!!! I feel scammed!!!!

Desired Settlement: I would like to receive refund or exchange for returned items in larger size 12 I would like to have issue resolved so I can recommend this store to others and continue shopping with them

Business Response: Dear Ivy,

On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered in trying to get an update on
your return/exchange order *************) with us.  

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, I have issued (on 6/25/14) the full credit card credit in the amount of $32.40. 
Please allow up to 24 hours for this to reflect on your account.

I again apologize for the lengthy delay in getting this issue resolved and hope
that you are satisfied with our response. For your inconvenience, I would like to offer you a
15% site wide discount off of a future order which is fully combinable with all
other offers. The coupon code to enter is "SAVE15" at checkout on our
website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.


Sincerely,


******** ******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

*** *****

6/20/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: June 10, 2014 Placed an order on Swimsuitforall website for a total $189.79 This included $21.99 for expedited shipping. Did not use any coupon codes on order ************* purchased from prices listed on their regular website. Purchased 14 Jessica Simpson Swimsuits listed on regular website on sale for 90% off. (no coupon code required) After purchase I received a "Thank you for your order" e-mail listing all my items, order number, Fed Ex Tracking number ************, prices, pictures of suits and total amount paid.June 11,2014 Tried tracking Package on Fed Ex site, but no record of package.June 12,2014 Tried 2nd time to tack package. No record of package at Fed ExJune 12,2014 Contacted Swimsuitsforall customer service. They told me they had no record of the order ************* * Their system at times takes 24 hours to register order. I told them I had express shipping and I needed by Saturday 14th. Told me to wait and call back.June 13, 2014 Called Swimsuitsforall and spoke with ******** ******* at customer service. Still not able to find Order Number. At this time I e-mailed her my order conformation. She received this while I was on the phone. She was going to take it up with ******** *****. E-mail sent back that excessive discount problems. Order not Valid and offered 1 free swimsuit. June 14, 2014 Sent e-mail to Swimsuitsforall requesting that I would like my original order since I have order number and traking information. Upset that I never heard order was canceled until I had to track this down. I would still be waiting for my package. June 14, 2014 Received e-mail can not fill order please accept 1 free swimsuit.June 14, 2014 Sent e-mail fill my order or I will be forced to file complaint with BBB.June 18, 2014 Have not receieved package. I did receive e-mail showing that my order has been cancelled Unfortunately, the number of coupon codes and associated discounts used at checkout exceeded the maximum allowed per order. I did not use any coupon codes on this order.

Desired Settlement: I would just like my original order that I placed sent to me. I have and e-mail thanking me for my order ************* I just want them to honor the price they listed and offered on June 10, 2014. I don't believe they should be able not to honor listed items on their website. My daughter and I have ordered over 140 times from this website with no problems. They have good sales and products and never thought this could happen.

Business Response: Dear *****


On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered after placing your order
************** **** ***  

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, this order has been released for processing and you should expect to
receive a shipping confirmation email within 2 business days.

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our response. 


We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.


Sincerely,


******** ******** ***** ******** ** ******** *******
*************** * ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

Please take off shipping charges since never received packaged in time. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

6/3/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Business failed to honor coupon codes they gave for the purchase of their products online after their website processed the order. The email notification came after the fact saying that it was cancelled because of perceived fraudulent credit card use; however, they still charged my credit card for the merchandise ordered. When I called to inform them of the error, they stated that I used excessive coupon codes, and would not honor them, but could honor 3 codes on the "back end".

Desired Settlement: Please honor the transaction with coupon codes entered and complete Order # *************

Business Response: Dear ******

 

On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered after placing your order
************** with us.  It is anything but typical to have
to contact us multiple times in order to get an issue like this resolved.
I have personally looked into this problem and have taken steps to
ensure that it does not occur again. 

 

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, you will be receiving this order which is being processed and shipped
today 5/29/14.
 

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our response.  


We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

 

Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.


Sincerely,

 

 

********   ******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** *****
**** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

The product was delivered according to what my credit card was originally charged. 

Thank you for the assistance required to resolve this issue. This business has honored the good reputation and business practices they have advertised after complaint was received by them through the Better Business Bureau.

Regards,

***** *****

6/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This company cancelled order but did not refund money. Also would not honor sales on their website. Would not replace my order or give refund! I ordered from this company on May 25, 2014 The next day May 26, 2014 they sent me an email stating they CANCELLED my order saying that their system flagged it as a "fraudulent transaction" I called and explained that it was not but they would NOT replace my order nor give me my money back. The issue is THEY STILL HAVE MY MONEY! When I got upset because I want a refund at least if they are going cancel my order, they said I would receive a call back. I still have not received a call. I tried emailing and have not received an answer that way either. When I went on their Facebook and website to comment and try to get help, THEY DELETED THOSE! So, I have no order and no money and desperately trying to get some answers. They give you the run around each time you call and "form" answers and replies. This place is a fraud and will take your money but not give your the items you order. I'm still trying to get my money or my order. No luck so far! Everytime I call they just say that the money will go back into my account at sometime. They still refuse to take my order and will not give me what I already paid for. They took my money but said it is "cancelled" It is not, the money is out of my account and has been. They also said they could not honor the deals I had gotten that day because I couldn't reorder right at that time. This company still has my money but I have nothing! And customer service will not help. Order # ************

Desired Settlement: I would ideally like my order to be filled with the discounts they promised me! They will not refill it. At the least, give me my money back!

Business Response: Dear *******
On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered after placing your order
************** with us.  It is anything but typical to have
to contact us multiple times in order to get an issue like this resolved.
I have personally looked into this problem and have taken steps to
ensure that it does not occur again. 

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, you will be receiving this order which is being processed and shipped
today 5/29/14. Please expect to see a shipping confirmation email.

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our response. 

We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.


Sincerely,


******** ******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** ***** **** ************ **** ************
****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

5/29/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased three items as part of their memorial day sale. Order # ***********. I called for an update as I ordered 2 day shipping to get it in time for the weekend. I was told my order was cancelled due to using multiple promotion codes. I never received an email telling me of this, and my card was still charged the full amount.

Desired Settlement: I would like my order to be delivered as it was paid for.

Business Response: Dear Audra,


On behalf of Swimsuitsforall, I would like to apologize for
the frustration that you encountered after placing your order
*************) with us.  It is anything but typical to have
to contact us multiple times in order to get an issue like this resolved.
I have personally looked into this problem and have taken steps to
ensure that it does not occur again. 

My first priority, however, is to make sure that this issue
has been taken care of both expeditiously and professionally.  To that
end, you will be receiving this order which is being processed and shipped
today 5/29/14.

I again apologize for the lengthy delay in getting this
issue resolved and hope that you are satisfied with our response. 

We value your business and hope that you will continue
shopping with us.  We have many exciting and new products on the horizon
that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any
questions or comments that you may have at any time.  My direct number is
listed below.



Sincerely,


********

******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** ***** **** ************ **** ************ ****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** *******

5/20/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order (*************) on 5/5/14 I received an email stating my order was shipped on 5/6/14. I was provided a tracking number with FedEx, there has still been no update on that tracking number. I have contacted Swimsuitsforall 4 times and emailed them 2 times. They are unable to tell me where the package is but they have charged my credit card! I contacted fedex 2 different times providing them with the tracking number that swimsuitsforall gave me and fedex has said that they do not have a package with that tracking number. I order things online often and have NEVER had this kind of a situation before.

Desired Settlement: I would like for them to expedite the swim suit to me with next day shipping, at no extra charge to me. I will not be ordering anything from them again.

Business Response: Dear *****,
 
On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying
to locate your order (************) after it was shipped.  It is anything but typical to have to contact us multiple
times in order to get an issue like this resolved.   I have personally looked into this problem and have
taken steps to ensure that it does not occur again. 
 
My first priority, however, is to make sure that this issue has been taken care of both expeditiously and
professionally.  To that end, you will be receiving a new (no charge) order ******** which
will include the item **** (Size **) from your original order.  This new order was sent FedEx overnight
service and should arrive by no later than Wednesday 5/21.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied
with our response.  For your inconvenience, I would like to offer you a a
15% site wide discount off of a future order which is fully combinable with all
other offers. The coupon code to enter is "******" at checkout on our
website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us. 
We have many exciting and new products on the horizon that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any questions or comments that you may have at any
time.  My direct number is listed below.


Sincerely,
 

********

 

******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** *
*******, NJ 07735
Tel: ###-###-####
Fax: ###-###-####
****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******




















4/24/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: On April 19th, 2014 I used http://www.swimsuitsforall.com/ to purchase a swimsuit. I instantly realized I had purchased 2 suits and called the company. The sales representative told me the order would not be in the system and to call back the following day. The following day was April 20th, Easter, I was unable to make the call. I called on April 21st at 8:30 am. I was then informed that there was nothing they could do as the order had already been processed. After complaining about the communication I received prior that said they could not assist me I was told I could use the return label to send back the extra suit. I asked to complain to manager and spoke with a supervisor. The supervisor informed me that they could not do anything with any order after 1 hour of completing the order. The first 30 mins the order was not in there system. The next 30 mins is the only time I could have called and made changes, which the lady I talked to on Saturday did not inform me> The first lady I talked to told me to call back the following day when indeed they could not have done anything. The poor communication and lack of effort to resolve my complaint is why I am submitting this, had the first women told me to call back in an hour I would have and this would not be necessary. Now I am out 60$ some dollars.

Desired Settlement: I would like the order to be adjusted or cancelled and my debit card refunded the amount.

Business Response: Dear **********

On behalf of Swimsuitsforall, I would like to apologize for the frustration that
you encountered while trying to cancel items from your order (************) immediately
after placing it.  It is anything but typical to have to contact us
multiple times in order to get an issue like this resolved.   I have
personally looked into this problem and have taken steps to ensure that it does
not occur again. 


My first priority, however, is to make sure that this credit card credit has been
taken care of both expeditiously and professionally for these items.  To that end, you
should have received today (04/23/14) a credit on your credit card credit of in
the amount of $27.50 back to the credit card that you had used from your
original purchase. You should also have received a credit card credit in the
amount of $22.50 on 4/21/14.    These credits combined ($27.50 +
$22.50) equal the full amount that you had requested below which more than covers
the two items that you had requested to cancel ($21.00 + $21.50 = $42.50).

Please feel free to keep both items in addition to the credits issues above.


I again apologize for the lengthy delay in getting this issue resolved and hope
that you are satisfied with our response.  For your inconvenience, I would like to 
offer a 15% site wide discount off of a future order which is fully combinable with
all other offers. The coupon code to enter is *******" at checkout on our
website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us.  We
have many exciting and new products on the horizon that I am sure you would
enjoy. 
 

Please do not hesitate to contact me personally with any questions or comments that
you may have at any time.  My direct number is listed below.


Sincerely,
 

 

********


******** *****
Director of Customer Service
swimsuitsforall
2 Industrial Drive, Unit B
Keyport, NJ 07735
****************
**** ************
****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

********* *****




















3/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: my wife had purchased some shorts and bathing suits from this company in late Dec, the items arrived near end of Jan (after numberous calls to see where items were)($247.00US) . She tried them all on and only keeped 1 bathing suit and a top. She neatly packaged everything and sent back what did not fit.Inquired about the refund yesterday and was told today that I would only be receiving 46.00 because the other items were sent back unclean. My home is smoke-free, and pet free also very clean as there are just two mature adults living here. Wife called several times to ask why and was told they clothes came back dusty. Also on all returned items, no tags, or sanitary strips were removed . they were all package and sent back in original wrap. I find this unfair and sly on the part of this company. I have notice serveal complaints on line with regards to this .

Desired Settlement: I have asked for either refund on my credit card and /or send back the so called unclean clothes. I have had no luck getting either done.

Business Response: Dear ******


On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your return against order #************ dated 12/27/13.  It is anything but
typical to have to contact us multiple times in order to get the credit issued for your return.  I have personally looked into this problem and have taken steps to ensure that it does not occur again. 

 
My first priority, however, is to make sure that this credit card credit have been taken care of both expeditiously and professionally.  To that end, you should have received today (03/10/14) the remaining credit on your
credit card credit in the amount of $86.19 back to the credit card that you had used from your original purchase. You should also have received a credit card credit in the amount of $95.20 on 2/20/14 and $46.20 on
2/06/14.  These credits combined ($86.19 + $95.20 + $46.20) equal the full amount of this order which was $227.59.
 
I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  For your inconvenience, I would like to offer you a complimentary swimsuit of your
choosing (excluding Designer Boutique) from our collection.  In addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is ******** at checkout on our
website.  Please feel free to use this at your convenience. 

 
We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would enjoy. 


Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.

 

Sincerely,
 

********

 

******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** * ******** ** *****
**** ************ **** ************ ****************************

12/4/2013 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: In July 2013 I purchased a swimsuit. I returned the swimsuit for a refund. I never received my refund. My debit card was compromised through swimsuitsforall and the debit card closed and replace. I thought that was why I didn't received my refund. I contacted them approx 2 months later requiring about my refund. I was told they didn't refund me because they consider the suit to be defective due to cat hair on the suit. I discussed this with the customer service rep and she said she would look into seeing if the company would refund my money as a matter of customer satisfaction and I would recieve an email with the decision within a week. Approx 1 month later I realized that I never received an email nor did I receive a refund. I called back and discussed again and was told that I am going to receive a refund they just didn't know whether I was going to receive a refund or a store credit and I would receive an email within 2 days of their decision. It is now a week later and I called back and discussed again and was told I was not getting a refund but they would check into this an send me an email within 2 days of their decision. This issue has been going on for 4 months. The lack of correspondence from swimsuitsforall is unbelievable. They accepted my product back and I never received any form of notification that there was an issue with the return. My attempts to resolve this issue have been unresolved. The company not only charged me for this product but they also have my product. At this time, I am so discussed with this company and how they have handled this issue, I only want a refund of my money. I will no longer do business with them. Please help me resolve this issue as I am out of money and also don't have a swimsuit.

Desired Settlement: Refund my money back to my debit card.

Business Response: Dear ******,

 
On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your return against order #************ dated 7/5/13.  It is anything but typical to have to contact us multiple times in order to get the credit issued for this return.  I have personally looked into this problem and have taken steps to ensure that it does not occur again. 

My first priority, however, is to make sure that this debit card credit has been taken care of both expeditiously and professionally.  To that end, you should have received today (11/22/13) a credit on your debit card credit of in the amount of $57.85 back to the debit card that you had used from your original purchase. This $57.85 debit card credit covers the entire charge on your debit card for this order.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection.  In addition, I would be
happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "SAVE15" at checkout on our website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.


Sincerely,


******** ******** ***** ******** ** ******** ******* *************** * ********** ****** **** * ******** ** *****Tel: ###-###-####
Fax: ###-###-####
****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ******




















11/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: After returning 2 items with their return label in an attempt to get store credit in order to exchange for different items, they have not credited my account and are not communicating with me regarding the issue. I warned them that I would be taking action against them with my credit card company and reporting them here, but they have chosen to ignore my attempts to understand what is going on and why they are witholding credit. I would have continued to do business with them but their customer service has not returned calls nor emails.

Desired Settlement: At this point I want my money back and nothing to do with them ever again.

Business Response: Dear *****,

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent return against order #************ dated 9/3/13.  It is anything but typical to have to contact us multiple times in order to get the credit issued for this return.  I have personally looked into this problem and have taken steps to ensure that it does not occur again.  
 
My first priority, however, is to make sure that this credit card credit have been taken care of both expeditiously and professionally.  To that end, you should have received today (11/04/13) a credit card credit of in the amount of $88.20 back to the credit card that you had used from your original purchase. This $88.20 credit card credit covers the entire charge on your credit card for this order.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection.  In addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "******" at checkout on our website.  Please feel free to use this at your convenience. 

We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would enjoy. 

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.

 
Sincerely,

 

********

******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** * ******** ** *****
Tel: ###-###-####
Fax: ###-###-####
****************************

11/5/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed two orders (************, *************, received on *****/13. Nothing fit right, so I returned them on ****/13, using the company's return label and paperwork. As of *****/13 I have not received an acknowledgment of the return, and no store credit or refund to my credit card. I called their Customer Service department. When I selected the option for Returns/Refunds, their call sorting system hung up. I called back and went to the default option. Their representative checked my order status and said the return had not been processed, so they couldn't issue a refund. It has been over a month since I returned the items! (I see on the Internet that this is a common complaint about SwimsuitsForAll.) I would like a refund to my credit card! Now!

Desired Settlement: I would like a refund to my credit card. (Including shipping charges, since the company advertises free shipping.) The purchase amounts were $43.40 and $81.60.

Business Response: Dear ******,

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent returns against orders #************ and ************ dated ***/13.  It is anything but typical to have to
contact us multiple times in order to get the credit issued for these returns.  I have personally looked into this problem and have taken steps to ensure that it does not occur again.  

My first priority, however, is to make sure that these credit card credits have been taken care of both expeditiously and professionally.  To that end, you should have received today (*****/13) two credits card credit of $47.60 and $34.00 for Orde* ************ back to the credit card that you had used from your original purchase. These $47.60 and $34.00 credit card credits covers the entire charge on your credit card for this order which was $81.60.  You should also have received a separate credit
card credit of $43.40 today (*****/13) for order ************.  These combined credit card credits equal $125.00.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection.  In addition, I would be happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "******" at checkout on our website.  Please feel free to use this at your convenience.  

We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would enjoy.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.


Sincerely, 


********

******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** * ******** ** *****
Tel: ###-###-####
Fax: ###-###-####
****************************

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  The credits mentioned in their response have been posted to my credit card.  Thanks for your assistance in resolving this problem.

Regards,

****** *******




















9/12/2013 Problems with Product/Service | Complaint Details Unavailable
9/4/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a swim suit and returned it as it came and did not recieve a refund. After calling they said it was worn which was not true by us. And they threw out suit and no refund orcorrespondense

Desired Settlement: Just want my money back for a suit i returned the same day it came.

Business Response: Dear *******

On behalf of Swimsuitsforall, I would like to apologize for the frustration that you encountered while trying to secure a refund from your recent return against order #************ dated 7/16/13.  It is anything but typical to have to contact us multiple times in order to get the credit issued for your return.  I have personally looked into this problem and have taken steps to ensure that it does not occur again.  

My first priority, however, is to make sure that this credit card credit has been taken care of both expeditiously and professionally.  To that end, you should have received today (8/14/13) a credit card credit of $43.29 back to the credit card that you had used from your original purchase. This credit card credit is a combination of $34.40 for the returned item and $8.99 for the shipping charges which covers the entire charge on your credit card for this order which was $43.29.

I again apologize for the lengthy delay in getting this issue resolved and hope that you are satisfied with our response.  For your inconvenience, I would like to offer you a complimentary swimsuit of your choosing from our collection.  In addition, I would be
happy to offer a 15% site wide discount off of a future order which is fully combinable with all other offers. The coupon code to enter is "******" at checkout on our website.  Please feel free to use this at your convenience.  

We value your business and hope that you will continue shopping with us.  We have many exciting and new products on the horizon that I am sure you would enjoy.  

Please do not hesitate to contact me personally with any questions or comments that you may have at any time.  My direct number is listed below.


Sincerely, 

********


******** *****
Director of Customer Service
swimsuitsforall
* ********** ****** **** *
******** ** ***** **** ************ **** ************
****************************

8/27/2013 Problems with Product/Service

Customer Review(s)

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Customer Reviews Summary

12 Customer Reviews on Swimsuitsforall, aka FullBeauty LP
Neutral Experience (0 reviews)
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