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BBB Accredited Business since

The Pool Store, Inc.

Additional Locations

Phone: (856) 286-3300 View Additional Phone Numbers 288 Egg Harbor Rd Ste 11, Sewell, NJ 08080 http://www.thepoolstore.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

In-Ground and Above-Ground Pools, Spas, Equipment, Chemicals and Accessories.  Sales, Service, Supplies and Installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Pool Store, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Pool Store, Inc. include:

  • 13 complaint(s) filed against business

Factors that raised the rating for The Pool Store, Inc. include:

  • Length of time business has been operating
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Pool Store, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 06, 2009 Business started: 04/01/2008 in NJ Business incorporated 01/01/2007 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
https://newjersey.mylicense.com/verification/
Phone Number: 973-504-6200
The number is 13VH04399300.

Type of Entity

Corporation

Business Management
Ms. Antoinette Williamson, President
Contact Information
Principal: Ms. Antoinette Williamson, President
Business Category

Swimming Pool Equipment & Supplies All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

The Pool Store, Inc. sells the following brand(s): Hayward, Latham, Merlin, Pool Style , Proteam, Swimways, Tara

The Pool Store, Inc. offers the following product(s): Accessories, Chemicals, Equipment, Pools, Spas

Method(s) of Payment
Cash, All Major Credit Cards, Checks, Gift Cards.
Refund and Exchange Policy
30 days. 
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.