BBB Business Review

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This business is not BBB accredited.

Urban Nutrition, LLC

Additional Locations

Phone: (201) 942-3490 View Additional Phone Numbers PO Box 1366, Hoboken, NJ 07030 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Keranique is a solution for thinning hair or lifeless hair for women.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Urban Nutrition, LLC include:

  • 144 complaint(s) filed against business

Factors that raised the rating for Urban Nutrition, LLC include:

  • Length of time business has been operating
  • Response to 144 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

144 complaints closed with BBB in last 3 years | 59 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 36
Delivery Issues 7
Guarantee/Warranty Issues 5
Problems with Product/Service 54
Total Closed Complaints 144

Customer Reviews Summary Read customer reviews

1 Customer Review on Urban Nutrition, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 10, 2004 Business started: 05/20/2009 in VA Business started locally: 04/01/2006 Business incorporated 05/20/2009 in VA
Type of Entity

Limited Liability Company (LLC)

Related Businesses
Hydroxatone, LLC Miracle Skin Transformer
Business Category

Skin Care

Products & Services

Urban Nutrition, LLC sells the following brand(s): Keranique

Urban Nutrition, LLC offers the following product(s): Hair care

Method(s) of Payment
Refund and Exchange Policy
Alternate Business Names
International Hair Institute LLC Keranique Orexis

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.