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This business is not BBB accredited.

Pearson Education

Additional Locations

Phone: (201) 236-7000 Fax: (201) 818-8749 View Additional Phone Numbers 1 Lake St, U Saddle Riv, NJ 07458 View Additional Email Addresses

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Pearson plc. (“Pearson”) is a publicly traded U.K. corporation. Pearson is an international media company with businesses in education, business information and consumer publishing. Markets outside the U.S. include Canada, the UK, Australia, Italy, Spain, South Africa, Hong Kong and the Middle East. The business is a provider of English Language Teaching materials for children and adults, published under the well-known Longman imprint.

From their roots as book publisher, they've grown to provide a range of related services: testing and learning software for students of all ages; data for financial institutions; public information systems for government departments

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pearson Education include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 32
Total Closed Complaints 40

Customer Reviews Summary Read customer reviews

1 Customer Review on Pearson Education
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 18, 2003 Business incorporated 02/11/1929 in DE
Type of Entity


Business Management
Legal Department
Contact Information
Principal: Legal Department
Business Category

Scholastic Prep Courses, Books & Materials Computers Hardware, Software & Services Web Design

Alternate Business Names
Addison Wesley Allyn & Bacon Benjamin Cummins Dale Seymore Globe Fearon Longman Modern Curriculum Pearson Custom Publishing Pearson Early Learning Pearson ESL Pearson Technology Group Prentice Hall Scott Foresman Silver Burdett Ginn SkyLignt Professional Development

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.