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New Jersey

BBB Accredited Business since

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Description

This company offers baby item sales.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that PishPosh Baby meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for PishPosh Baby include:

  • Length of time business has been operating

Factors that raised the rating for PishPosh Baby include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Additional Information

top
BBB file opened: July 30, 2009 Business started: 10/26/2011 Business started locally: 08/01/1999
Type of Entity

Limited Liability Company (LLC)

Contact Information
Customer Contact: Ms. Sima Nussen
Business Category

Retail Stores Baby Car Seats, Carriages & Strollers Internet Shopping Women's, Children's, and Infants' Clothing and Accessories Merchant Wholesalers (NAICS: 424330)


Additional Locations

  • 2080 W County Line Rd

    Jackson, NJ 08527

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - Customer Service
  • - eQuote
  • - Sales
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Complaint Detail(s)

7/8/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered curtain panels on May 28,2014. When I placed the order, the sales rep told me that I will receive them in 7-10 business days. The 10th business day NOT including the day I placed the order was June 11th. It is now over a week later (June 20th) and I have not received them in the mail. They did not hesitate to charge my credit card that day. I just placed a call to see what happened. The PishPosh rep that I spoke with today called the company where they are from (New Arrivals Inc) and she informed me that they were shipped and should be delivered by the beginning of next week. That is almost 2 weeks after they should have been delivered. The rep on the phone today was very sorry and felt bad (and I know it is out of her control); however, I am very dissatisfied with this company. It was my first time ordering from them and I loved their products and was excited to order from them in the future. After this, I would be very hesitant. Someone should have informed me of the delay if they were on back order or something. You charge my credit card and say to expect delivery in 7-10 business days and then I have to call the company over a week later to see what is going on.

Desired Settlement: I would like some sort of compensation.

Business Response:  
Thank you for your recent order.

 
Here at PishPoshBaby we strive for 100% customer satisfaction. I am
really sorry for the delay in shipping and I do apologize on behalf of
PishPoshBaby and New Arrivals.

 
I applied a 10% discount to your order and refunded the difference to
your credit card. You should have received your order this past week.

 
In the future if you would like to place an order I would be more than
happy to help you over the phone and ensure everything runs smoothly. My direct
phone number here is ********** 

 
Have a great day and thanks again for your order and patience.
 

 

Your Mom Rep, ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/19/2012 Problems with Product/Service
3/14/2012 Advertising/Sales Issues
1/3/2012 Billing/Collection Issues