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New Jersey

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BBB Accredited Business since

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Description

The White Sands is a Family owned and run Hotel and Motel.  There are Oceanfront motel style rooms that run perpendicular to the Ocean on the ocean side of the street.  Here there are standard, Ocean-view, Ocean-front and efficiency type motel that sleep 2 to 8 guests per room depending on the style of room.  The Hotel is located on the west side of the road and has standard and ocean-view rooms that sleep 1-6 guests per room depending on the style. There are two outdoor pools, beach, baby wading pool, indoor pool, fitness center, steam and sauna and free parking.  

BBB Accreditation

A BBB Accredited Business since

BBB has determined that White Sands Resort & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for White Sands Resort & Spa include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 5

Additional Information

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BBB file opened: March 04, 1997 Business started: 01/01/1984 in NJ Business started locally: 01/01/1984
Type of Entity

Sole Proprietorship

Business Management
Mr. Frank Chiaia, Principal Christina Ranuro, General Manager
Contact Information
Principal: Mr. Frank Chiaia, Principal
Customer Contact: Christina Ranuro, General Manager
Business Category

Resorts Day Spas Hotels

Method(s) of Payment
Guests must have Photo ID, valid credit card imprint and cardholder's signature at check in for incidentals, acceptance of policies and procedures, and room charges.  Visa, Master Card, American Express and Discover cards are accepted by the hotel.  
Refund and Exchange Policy
All cancellations are subject to $25.00 cancellation fee.  Peak season deposit is refunded only if notified 14 days in advance.  Off season deposit is refunded only if notified 48 hours in advance.  A processing charge of $30.00 is retained for all returned checks.  Any change in length of stay must be received in accordance to the cancellation periods per season.  No refunds due to "Acts of God or Government declared Emergencies"
Alternate Business Names
The White Sands Oceanfront Resort & Spa
Additional Information

This company offers salon, spa and hotel services.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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