BBB Business Review
BBB Accredited Business since
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The White Sands is a Family owned and run Hotel and Motel. There are Oceanfront motel style rooms that run perpendicular to the Ocean on the ocean side of the street. Here there are standard, Ocean-view, Ocean-front and efficiency type motel that sleep 2 to 8 guests per room depending on the style of room. The Hotel is located on the west side of the road and has standard and ocean-view rooms that sleep 1-6 guests per room depending on the style. There are two outdoor pools, beach, baby wading pool, indoor pool, fitness center, steam and sauna and free parking.
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A BBB Accredited Business since
BBB has determined that White Sands Resort & Spa meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for White Sands Resort & Spa include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||5|
Type of Entity
Business ManagementMr. Frank Chiaia, Principal Christina Ranuro, General Manager
Resorts Day Spas Hotels
Method(s) of PaymentGuests must have Photo ID, valid credit card imprint and cardholder's signature at check in for incidentals, acceptance of policies and procedures, and room charges. Visa, Master Card, American Express and Discover cards are accepted by the hotel.
Refund and Exchange PolicyAll cancellations are subject to $25.00 cancellation fee. Peak season deposit is refunded only if notified 14 days in advance. Off season deposit is refunded only if notified 48 hours in advance. A processing charge of $30.00 is retained for all returned checks. Any change in length of stay must be received in accordance to the cancellation periods per season. No refunds due to "Acts of God or Government declared Emergencies"
Alternate Business NamesThe White Sands Oceanfront Resort & Spa
This company offers salon, spa and hotel services.