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Find a Location

Atlantic Motel has 1 locations, listed below.

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    Business ProfileforAtlantic Motel

    Resort

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    215 Broadway, Pt. Pleasant Beach, NJ 08742
    BBB File Opened:
    10/1/1998

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I am reporting that The Atlantic Motel in ************** at ************************ has stolen my money by charging me for two days totaling $315. ++ through Booking.com which did not help, my ************ isn't helping either, I followed all of the guide lines posted and talked to the female manager who basically told to go s**** myself!!! The attorney General won't help. I never stayed there! Now what? I had book a rm for April 9th, confitmed on 3/9 the price was $103.17. Then on 4/7 changed the reservation to June 25th - there was "no listing of prices" regarding future dates. Later that evening my wife ******* received notice for a charge of $315.36 (WTF?) as it turns out the Motel had charged us for both April 9th & June 25th. Which should not have been billed until three days prior. In addition I was told that I could cancel up until June 10th without any fees. Yet Booking.com nor the Atlantic Motel would resolve this situation. After trying to resolve this multiple times with the parties mentioned I went to our ************ which informed us that the money would be returned on three different occasions. Yet after a couple of months of back and forth they then informed us that to much time had passed and would not return our stolen money... Again WTF? I guess being a decorated, disabled ************* Naval Veteran really doesn't mean much after all.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Betty B

    1 star

    07/22/2023

    Greet by rude people who work there. The room was filthy and smelled like cigarettes. **** flew about the room. Tiny gnats in the bathroom. We tried to forge on and stay. We were located right next to the sidewalk and street (loud) people outside window. Pick kc bench outside room with people drinking and smoking. The smell, filth and phone that was blinking bright red emergency light so had to unplug kept us awake. I asked for the room to be serviced the next day and they never did. Had to ask for toilet paper and towels. They advertise free beach passes but said no thats an old ad. It was so bad we left a night early and couldnt get a refund. Booking.com who they book through was of no help. I strongly recommend you not stay there. Filthy, insects in room, unkept, rude employees. The day we left, the prices dropped to half price. Such a waste of money.

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