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Onyx is devoted to putting consumers in touch with a diversified array of automotive products and services.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Onyx meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Onyx include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 382 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

382 complaints closed with BBB in last 3 years | 247 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 78
Billing/Collection Issues 15
Delivery Issues 63
Guarantee/Warranty Issues 13
Problems with Product/Service 213
Total Closed Complaints 382

Customer Reviews Summary Read customer reviews

18 Customer Reviews on Onyx
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 18

Additional Information

BBB file opened: January 06, 2009 Business started: 07/01/2008 in NJ Business incorporated 05/07/2008 in NJ
Type of Entity


Business Management
Mr. Mark Atwater, General Manager Ms. Elizabeth Gonzalez, Consumer Relations Manager
Contact Information
Principal: Mr. Mark Atwater, General Manager
Customer Contact: Ms. Elizabeth Gonzalez, Consumer Relations Manager
Business Category

Product Development & Marketing Internet Shopping Auto Parts & Supplies - New Exporters Importers Automotive Parts and Accessories Stores (NAICS: 441310)

Alternate Business Names
Carid Carid.com Onyx Enterprises Onyx Enterprises Int'l Woodview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.