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Description

This company offers buying, selling and trades for gift cards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that CardCash.com LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CardCash.com LLC include:

  • 322 complaint(s) filed against business

Factors that raised the rating for CardCash.com LLC include:

  • Length of time business has been operating
  • Response to 322 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

322 complaints closed with BBB in last 3 years | 155 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 38
Billing/Collection Issues 26
Delivery Issues 97
Guarantee/Warranty Issues 5
Problems with Product/Service 156
Total Closed Complaints 322

Additional Information

top
BBB file opened: October 15, 2008 Business started: 04/01/2006 in NJ Business incorporated: 02/01/2008 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Acker, CEO
Contact Information
Principal: Mr. Marc Acker, CEO
Business Category

Prepaid Debit/Credit Cards

Alternate Business Names
Card Cash / ABC Gift Cards, LLC

Additional Locations

  • 319 Us Highway 130 Ste 123

    East Windsor, NJ 08520 (800) 364-0488

  • 990 Cedarbridge Ave Ste B7 Rm 365

    Brick, NJ 08723

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  • Advertising or Sales
  • Billing or Collection
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  • Guarantee or Warranty

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Complaint Detail(s)

1/26/2015 Problems with Product/Service
1/26/2015 Problems with Product/Service
1/26/2015 Billing/Collection Issues
1/26/2015 Problems with Product/Service
1/23/2015 Problems with Product/Service
1/22/2015 Problems with Product/Service
1/21/2015 Delivery Issues
1/19/2015 Problems with Product/Service
1/17/2015 Problems with Product/Service
1/16/2015 Delivery Issues
1/16/2015 Delivery Issues
1/16/2015 Delivery Issues
1/16/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I supplied two gift cards to exchange for a ******* gift card. The first card was a ****** * ***** card valued at $25.00. The second card was a **** ****** card valued at $25.00. I was quoted a return of $41.00 in a ******* gift card. I entered all of the required information, including my own personal credit card and received a response giving me a number ****** as a confirmation of the transaction. That response was received on January 12, 2015, the evening that I first used this service. I was expecting to see the ******* gift card in my email the following day with the quoted $41.00. When I did not see the email, I emailed to contact area of CardCash asking where was my gift card. No response. The following day, Wednesday, January 14, 2015, I still received no response from the company, so I went to their website to get the status of my claim. The status said it was paid and it was in the amount of $21.00. Well, I've not seen $21.00 or any response to my emails.

Desired Settlement: I would prefer to cancel the entire transaction and never do business with this company again. If I can get the quoted $41.00 that would be fine, however.

1/15/2015 Delivery Issues
1/15/2015 Problems with Product/Service
1/15/2015 Problems with Product/Service
1/15/2015 Delivery Issues
1/14/2015 Billing/Collection Issues
1/12/2015 Delivery Issues
1/12/2015 Problems with Product/Service
1/11/2015 Problems with Product/Service
1/8/2015 Delivery Issues
1/8/2015 Delivery Issues
1/6/2015 Guarantee/Warranty Issues
1/3/2015 Problems with Product/Service
1/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I agreed on November 27, 2014 to sell several gift cards to CardCash in exchange for an ****** gift card. After three weeks I had not heard from them, so I checked my order status online. It says my order is in "Escalations" and requests my phone number. I was not contacted to tell me my sell order was being held up. I requested immediate contact and have not received contact. I sent them approx. $260 in gift cards for which I have received nothing.

Desired Settlement: I want the ****** gift card I was promised.

Business Response: Hi,

Once the cards arrive at our facility we often have additional questions for our customers just to confirm their identity and that the cards were acquired legitimately.

That's what happened in this case and we are moving the sale forward.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I was called this morning and told there would be additional forms emailed to me momentarily.  They have not sent any forms, nor have they sent my gift certificate.


Regards,

******** ********

Business Response: Hi,

We've received the necessary information and we paid the customer earlier this week.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

After a lengthy email exchange and a long wait, I received the ****** gift certificate I was due.  This response is satisfactory to me.

Regards,

******** ********

1/2/2015 Problems with Product/Service
1/2/2015 Billing/Collection Issues | Complaint Details Unavailable
12/31/2014 Problems with Product/Service
12/27/2014 Problems with Product/Service
12/27/2014 Delivery Issues
12/24/2014 Delivery Issues
12/19/2014 Guarantee/Warranty Issues
12/19/2014 Billing/Collection Issues
12/19/2014 Advertising/Sales Issues
12/18/2014 Guarantee/Warranty Issues
12/16/2014 Delivery Issues
12/16/2014 Delivery Issues
12/15/2014 Problems with Product/Service
12/15/2014 Advertising/Sales Issues
12/15/2014 Billing/Collection Issues
12/15/2014 Delivery Issues
12/15/2014 Problems with Product/Service
12/10/2014 Billing/Collection Issues
12/8/2014 Problems with Product/Service | Complaint Details Unavailable
12/7/2014 Problems with Product/Service
12/5/2014 Advertising/Sales Issues
12/4/2014 Delivery Issues
11/28/2014 Problems with Product/Service
11/26/2014 Advertising/Sales Issues
11/25/2014 Problems with Product/Service
11/24/2014 Delivery Issues
11/21/2014 Problems with Product/Service
11/17/2014 Billing/Collection Issues
11/14/2014 Problems with Product/Service
11/14/2014 Problems with Product/Service
11/13/2014 Delivery Issues
11/10/2014 Advertising/Sales Issues
11/9/2014 Problems with Product/Service
10/29/2014 Problems with Product/Service
10/29/2014 Problems with Product/Service
10/29/2014 Problems with Product/Service
10/28/2014 Delivery Issues
10/16/2014 Problems with Product/Service
10/7/2014 Problems with Product/Service | Complaint Details Unavailable
10/3/2014 Delivery Issues
10/3/2014 Problems with Product/Service
10/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I submitted a giftcard I acquired through a return to their sell orders department on July 26th order #******. I tracked my giftcard through USPS and it has been there since July 31st. Despite their website stating that they pay within the next business day I have yet to receive a payment. I emailed their "contact us" page about my order and have yet to receive a response. I called their service department and was told it was in escalations (which no one ever told me despite having my contact information) and that I needed to verify my information (name, address, etc). I was then directed to the escalation department. Since then I have submitted copies of my license, credit card statements, my work ID, utility bills, and have not gotten any response that things have been moved toward payment. I have sent multiple emails and have tried calling multiple times but have been told I need to speak to my representative who does not take my calls or respond to my emails. It seems to me that the lack of response is an attempt to keep my giftcard, which is worth over $500 and not pay out my sale. If anyone had actually cared you would think that they would get back to me. They have all of my information and my gift card and I'm left out in the cold. This is poor business practices and fraud as far as what they advertise on their website about payouts. Please help me resolve this.

Desired Settlement: I would like to be paid out the agreed amount for my giftcard as indicated in my sell order confirmation (please see below). Sub Total Payment : $415.6006****** Bonus : $ 16.624024Total Payment : $432.224624Payment Method : ******.com gift card

Business Response: Hi,

I apologize for the delay. It looks as if ***** is still waiting for the necessary information to move this forward.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I have sent absolutely everything and have sent reminder emails about the issue. ***** has not returned an email since September 1 despite me sending two forms of ID, a credit form from ABCGiftcards, a copy of a utility bill and a credit card statement to verify my previous and current addresses. What else could they possibly need. None of this was ever asked for during the sell process and it is marketed as quick pay outs. I would say two months is not even close to quick. I am attaching my emails with ***** for your review.



Regards,

********* ******

Business Response:

Good Morning *****,

 

I received the offer to arbitrate the above complaint number. I believe this has been resolved as the customer was paid on 9/19. Would you be able to confirm a satisfactory resolution from the customer as well? 

 

All the Best,

 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

In reference to complaint ID ********. After sending my 10th email asking their escalations department when my verification would be resolved I was offered the payment on 9/19 that was agreed upon back in July. While I think their practices are questionable and they should really stop marketing it on their website as a one business day turnaround, I am happy with the resolution as it was what I was looking for from the beginning. I also think that they should really work on their communication and be available when someone calls rather than treating a customer like an inconvenience.

Regards,

********* ******

10/1/2014 Problems with Product/Service
9/30/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/30/2014 Problems with Product/Service | Complaint Details Unavailable
9/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/26/2014 Billing/Collection Issues | Complaint Details Unavailable
9/19/2014 Problems with Product/Service | Complaint Details Unavailable
9/15/2014 Billing/Collection Issues | Complaint Details Unavailable
9/11/2014 Billing/Collection Issues | Complaint Details Unavailable
9/11/2014 Problems with Product/Service
9/11/2014 Delivery Issues
9/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/12/2014 I ordered some gift cards (order #******, $184.82). On 3/15/2014 I noticed that there was a transaction fee $10 (and later on 4/7/2014 a cash advance interest charge $2.17) on my credit card. I emailed ABC Gift Cards immediately to inquire. I have been a customer since 2012 and have had 93 transactions with ABC. All of my transaction to purchase gift cards was through my credit card as a SALE. ABC mistakenly processed this payment as a cash advance, therefore I asked for a refund of $12.17 to cover their error. After many emails, I finally called and spoke to ***** on 5/9/2014 at ABC who said she would process the refund. Nothing was done. I have sent over 12 emails to rectify ABC's error. They do not respond.

Desired Settlement: I would like to request a refund, preferably a check or a credit card credit.

Business Response: Hi,

It seems as if this was a mistake made by ****** who reconciled 99% of the errors made with regards to this. Our rep spoke to ****** who said they will be resolving this-if it still not resolved I would suggest reaching out to ****** directly as it is in their hands and they made the original error.

******

Consumer Response: Complaint: ********

I am rejecting this response because: I did not pay via ******. I have never paid via ******. I have always paid with my credit card. 



Regards,

********* *********

Business Response: Hi,

****** is our credit card processing company. The subsidiary that runs the processing part is called ******.

******

Consumer Response: Complaint: ********

I am rejecting this response because: if their payment processing is ******, ABC should take responsibility for it.  I have not received any response from ****** re their mistake in processing my payment. It is not my mistake.  I should not be the one trying to correct their mistake.  If ABC looks at my order history, I have purchased a lot of gift cards.  ABC should refund my request. 

When I notified ABC, I was told that ABC would refund me.



Regards,

********* *********

Business Response: Hi,

I have been working on getting this resolved and wanted to know if the refund posted yet. I had one of our reps call ****** to take care of this and they said it is being done.

Please let me know if we need to follow up with them again.

******

Consumer Response: Complaint: ********

I am rejecting this response because: I have not yet received a response nor a refund from ******.  Is this supposed to be credit to my credit card since this is how I pay for my ABC Giftcards transactions?



Regards,

********* *********

Business Response:

We sent her another payment last week as it seems the first one got stuck. 

 

 

All the Best,

 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *********

9/4/2014 Delivery Issues
9/2/2014 Advertising/Sales Issues
8/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for cardcash in order to sell a couple of gift cards I had that I wasn't going to use. Card cash provides an automated appraisal system which tells you how much money you will receive for the cards depending on the payment method you select. I selected receiving a check because it was the only option for submitting the gift cards electronically and I thought it would be the quickest turn around. After providing cardcash with the card numbers and pin numbers I was received an email confirming the amounts and that "Your payment will be issued on the next business day." Four(!!!) days later I was contacted by a cardcash rep asking me to provide my ****** information to change the payment method from check to ******, and furthermore requested that I provide them with a form that shows personal information such as my bank account and a copy of my drivers license. Cardcash is running a bait and switch operation where they take and store your gift card information under the false pretense that you will get paid as the system implies within the time stated, only to call you later and reveal that all of that was a lie. They now have full access to my gift cards so there's no way for me to prevent them from reselling them if they so wish to.

Desired Settlement: I would like cardcash to send me a check for the original amount quoted by their website immediately. If this is not possible I would be happy to mail in my gift cards (even though one is electronic) but I expect to receive at least 85% in payment for the card value instead of the currently quoted 77%.

Business Response: Hi,

Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.

******

Business Response: Hi,

Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would have been Tuesday. 

Our system flagged the order as high-risk which warranted additional information. As the BBB dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to ******, which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.

At this point the customer asked for the transaction to be cancelled and we have done so.

******


Consumer Response: Complaint: ********

I am rejecting this response because:


To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.

Regards,

****** *****

8/18/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift card from cardcash and when I went to go use it it was completely empty. I was embarrassed in the restaurant and feel cheated and robbed that what I paid $87.80 for was worth nothing. I would like a full refund from cardcash to resolve this issue.

Desired Settlement: I would like a refund of my $87.80 either in the form of a check or a refund to my credit card.

Business Response: Hi,

We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paper
with every gift card we ship.

We make every effort to educate our buyers as to our policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.

This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.

Thank you,

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The card was not even valid for one week since the date of purchase.  You claim that you will sometimes reimburse the buyer even after the 45 days.  That is all I am asking for.  One of the reps offered me a $5 voucher for my next purchase which to me looked like a big insult.  Please refund the amount that I paid, I would be open to a credit for the same amount.


Regards,

***** ******

8/5/2014 Problems with Product/Service | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold this company a 50.00 gift card to ********* on July 22nd, I filled the paper work out and securely mailed the card that day, It is now the 30th and they state they have not received it as of yet. I also was curious as to whether they had any for sale on their website to see how much they were going to sell it for after their offer to me. Well, on the 22nd they did not have any available..... But, on the 30th they all of a sudden have a 50.00 ********* gift card available for sale for 44.00 ... Could this be the gift card i sent them?? It seems very suspect that they all of a sudden have a 50.00 gift card for sale on their site and they claim they never received mine. I am filing reports with everyone i know as i am NOT taking a loss on this transaction. This company is the worst ever to deal with. Thank you for utilizing our Gift Card Sell System. Your sell order confirmation # is 174058 Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is *** ********** ****** *** ***** ****** **** *** *** ** **** ****** ** ***** Order Summary: Merchant Name *** Face Value Percentage Pay Amount ********* 1 50 70.00 35 Sub Total Payment : $35 ****** Bonus : $ 1.4 Total Payment : $36.4 Payment Method : ********** gift card Once we receive your cards and validate them, your payment will be issued within 24 hours. If you are having any difficulty or have a question, you can give us a call at ###-###-#### or just reply to this email. Thank You. This is an invoice i received from them stating what they will pay for my card, I have called several times and sent emails to no avail. I have sent mail for 59 years first class and never ever lost a piece of mail. This is not right.

Desired Settlement: I want these people to send me what was promised and at the very least the full amount of the gift card in ****** payments for my stress. 50.00

Business Response: Hi,

I was in contact with the customer. The card has arrived and we are paying them for it.

It is normal procedure for a card to take a week to get here.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
I am a first time user and was very worried, I recind my statements as the company has come through

7/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In mid-July I purchased from CardCash a **** ***** gift card that was advertised on the CardCash website for $172. CardCash immediately accepted my payment, debited my account $172, and sent me an "order processing" email. The next day, CardCash notified me that my **** ***** card had shipped and would be arriving soon. After unsuccessfully attempting to track the shipment of my purchase for the next two weeks, ****** notified me that CardCash refunded my purchase price because the card was "out of stock." Now, I have to wait another week for my money to transfer from ****** to my bank account. No apology given. The nature of my complaint is that CardCash (1) advertised a product it knew it could not provide; (2) accepted my payment knowing it could not fulfill the order; (3) took two weeks to notify me of their mistake and begin refunding my purchase; and (4) by the time I receive my refund, CardCash will have deprived me of $172 for three weeks. At best, this practice is deceptive and gross irresponsible.

Business Response: Hi,

I apologize if there was a misunderstanding as the customer should have gotten an email explaining why he was refunded. A system error caused the sale to come through without any cards in it.

We have hundreds of thousands of dollars of these cards in stock ready to ship so I don't see where the deceptive practices are.

Again, I apologize if there was a lack of communication.

******

Consumer Response: Complaint: 10153197

I am rejecting this response because:

CardCash's qualified apology demonstrates a lack of accountability and outright failure to understand and abide by the Consumer Protection Act.  Businesses cannot advertise products they are incapable of delivering, nor can they improperly hold and benefit from a customer's money for three weeks.  System error is not a legal defense nor does it justify CardCash's "moneygrab regardless of inventory" deceptive practice.  To be clear, practices such as this are legally actionable with an award of fees and costs.  In reality, CardCash's system error was its own greed and lack of intention to fulfill my order and I suspect the orders of many others.  Any modern inventory system would have alerted CardCash to halt sales, provide rainchecks, and/or inform prospective buyers when orders could be filled.  If CardCash chooses to sell products it does not have, it should wait to charge customers until inventory can be verified -- not ask customers to loan it money while it figures out how to run a business.  Very disappointed.


Regards,

Matt Anderson

7/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello,I have been having problems with ABC gift cards. They basically owe me over $3000 and keep telling me that they are going to pay me back and now they do not answer their phone calls or emails. Please help and advise what should I do. I have dealt with you in the past and had great results. I am currently having issues with ABC gift cards. A guy named ****** **** is claiming that I sold an ************* gift card worth $547.38 and it was supposedly in Canadian money. I couldn't find the receipt until the beginning of April which I sent a picture to Mr. ****. This card was from Newport Beach, California 92260. There is no way this card's money is in Canadian currency my family has never been to Canada. I would appreciate if you can let someone in charge, know my situation because he put a hold on an order that has nothing to do with this card and the hold is for $3098.28. The order number where the card had a problem was order number ****** and the money where he took back through ****** is order number ******. This should not be legal or right to take someone's money from a totally different transaction. He should have only took what the card was worth which was on like $350 instead of $3000. Basically, in **** he took money from a transaction that had nothing to do with the transaction that had the $547.38 ************* card. Now I am supposed to be refunded over $3000 a month ago and no one is answering the phones or letting me know what is going on. I have kids and one of which is a 3 month old. I have literally $80 to my name and because Mr. **** took the money out of ****** everything I sell on **** goes to the $3000 that is negative in ******. This is not right and I should be treated like a good customer. I never had issues with this company and have sold over $15,000 in cards to you guys. I would appreciate your help. The finance department keeps saying "oh you'll get the money in 5 days" and its been a month ****** ******** ************

Desired Settlement: I want the money they said that they would refund me. It was my money to begin with and I don't deserve to be treated like this. This is over an ************* card that is worth only $547.38 that was only worth $350 and they took back $3000 from a totally different transaction. I want my money back that I made. I am a loyal and honest customer. I would like them to have better customer service practices. I call and email they do not answer. Sometimes I would call non stop for 8 hours straight for a week straight with no one answering. The ABC gift card number is ****** ******** try it yourself. The cardcash number just started answering the phone today. Just the way this is being handled seems as if Mr. **** is either taking it personal that I did not email him back right away (because he sounded shady on the phone. He told me the issues with card but would not tell me the dollar amount of the card) or he knows he should not have taken money from a totally different transaction.

Business Response: Hi,

We spoke to **** and ****** a number of times to reverse the chargeback. **** reached out to Mr. ******** and when he didn't answer they ruled in our favor.

We reached out to **** once again and they are reversing the chargeback within the next 3-5 days.

****** 

Consumer Response: Complaint: ********

I am rejecting this response because: No one has tried to contact me from your company or ****. I have emailed you numerous time and have received any emails or phone calls regarding this situation. If what you are saying is the case then I should have received at least a call or email from your company. I have called numerous times and all people have said was to wait 5 days and it will be in your ****** account. It has been a month since I was first told that I would be refunded. I do not think it is right that the issue was with a transaction where I got paid through check. Now the guy taking care of this issue took the liberty to pull money for a totally different transaction where I was paid through ******. The card where there was an issue was only worth around $500 and you only bought for $350. How is it ethical to pull out over $3000 for this issue. It is not my fault and I even sent the guy taking care of this issue a picture of the receipt confirming the card was not in Canadian currency. It was from Newport Beach, Ca. Regardless of the situation I should be well informed of what is going on, the process, what is going on, and when it will get done. I have not been informed of anything and had to resort to this. I am a loyal customer and should be taken care like one. I do not think it is good customer service that I do not know what is going on for a month and still have not been refunded. This should be the first priority to address this situation. Please let's get this resolved and have someone call me and let me know what is going on. Thank you. ****** ******** ************



Regards,

****** ********

Business Response: Hi,

The customer owed us money from selling invalid gift cards and wouldn't respond to us. When he sent in new cards we seized them to make sure we get our money back.

Once we did we released the chargeback with ******** *******, but Mr. ******** didn't answer their phone calls so they ruled in our favor.

Since that time I had one of our employees contact ******** ******* once again to tell them they they should reimburse the customer even if they cannot get in touch with them.

****** 

Consumer Response: Complaint: ********

I am rejecting this response because: First off, I never sold one invalid gift card(s). Not one gift card was invalid. I think before you write to the BBB you should probably get all of your facts straight before you write. You do not even know what you are talking about. I responded to Mr. ****** **** who was taking care of the issue. I asked him multiple times to give me the dollar amount of the gift card and he would not respond. Since then he has not contacted me once via phone or email. Let's not talk about customer service in which I had to call everyday for over a month to receive a refund that I still have not received yet. ******** ******* is your credit card company and ***** from your company figured out that it was not me who needs to talk to ******** ******* but you guys. I don't even have ******** ******* and why would I need to talk to YOUR credit card company to get a refund. That DOES NOT make sense. I even called ******** ******* and they said to have you put them on three way call and STILL said they needed you guys and not me to talk to. Anyways still waiting for the refund and it is going on a month and a half. Seems like you need to have better communication within your company and better refund policies put in place. 



Regards,

****** ********

Business Response: Hi,

We have been in contact with Mr. ******** in trying to resolve this. It looks like an error was made by one of our employees and we have been in contact with ****** to resolve it.

******

Consumer Response: Complaint: ********

I am rejecting this response because:This company is so stupid that they still have it wrong. There is no reason for you to talk to ******. You need to talk to ******** ******* your company who you pay people with. Another thing is that it has been close to two months since you said I was going to be refunded. Over ten days ago I called in and was on the phone with one of your reps (****) who heard the ******** ******* rep. say that the payment was initiated and will go through in 7 days 10 at the latest. I am not even sure that was an ******** ******* rep but I still have not been refunded nor has ****** heard anything from you guys. Another thing is that you have not been in contact with me. I CALL YOU GUYS. Not once has your company attempted to call or email me. What kind of business handles refunds like this? Now I called today and the rep said that he cannot get a hold of ******** *******. That is funny I have ***** bank and I call they answer in 5 minutes and handle anything I want no problems. Now you guys are really trying to tell me that you cannot get a hold of ******** *******. The rep who is handling my case said that he is too busy to personally call me and let me know what is going on because he has too much to handle. I would figure a refund 2 months late would be priority but I guess not. I am not even sure how or why the BBB is even accrediting this company. I just want a refund that I deserve. I am sick and tired of waiting for this refund to happen. I sell on **** and refund any issues in a day or two and you guys are supposed to be a major company that cannot refund $3000 that you made the mistake in handling in the first place. Just refund my money. Thank you.



Regards,

****** ********

Business Response:

****** sent us a screenshot that shows the customer was credited on July 3rd. 

****** ****

Consumer Response: Complaint: ********

I am rejecting this response because: I was refunded on July 3rd and that is all you have to say to me is that you have ****** screen shots of the refund. No one called. No one emailed. There were no apologizes or compensations for the wait and mistakes your company made. This is very poor business ethic. I wish you could at least try to make up for the worst experience no customer should ever experience. You made me wait months for a refund that could have been taken care of in a couple days at most. The fact that you let a small handful of people take care of these issues makes it hard for the other people in the company to know what is going on or even help the customer out. This caused so much confusion and the fact you let someone like ****** **** to handle these situations. I believe he is not capable of handling these situations by no means. He is lazy, vengeful, and not a good worker. He only tried to contact me twice and would not tell me the dollar amount of the card that had an issue. After I sent the picture of the receipt of the gift card he NOT ONCE contacted me about the refund. This shows me that he is childish and unprofessional. How is it that he is in charge of this department and handling these situations. One email or phone call would have made a difference but he did not do anything at all. Only ***** and ***** in the customer service operators did something while no one else did or even knew what was going on. This should be addressed to prevent further issues in the future. I would also suggest trying to make sure to call customers and inform them as well as an apology when the mistake is on your behalf. 



Regards,

****** ********

7/25/2014 Delivery Issues | Complaint Details Unavailable
7/23/2014 Problems with Product/Service | Complaint Details Unavailable
7/21/2014 Delivery Issues | Complaint Details Unavailable
7/8/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Billing/Collection Issues | Complaint Details Unavailable
7/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a a gift card that was identified by the retailer to be invalid. The purchase price of the card was $$87.80 and they only are offering to give me a credit of $10 towards a new card. They admitted that the card slipped by their approval and check system but their warranty only guarantees the cards effectiveness within 45 days or purchase. I have been a loyal customer to card cash and have spent hundreds of dollars worth of cards from this company previously. I no longer think that they are trust worthy and ethical business.

Desired Settlement: I wish to be refunded my full purchase price of 87.80

Business Response: Hi,

This claim came after our 45-day guarantee had elapsed. The card was purchased more than three months before the claim and as such we are unable to honor the claim.

Our 45 day guarantee is our de facto return period and we often honor claims up to 2, possibly 3 months after the purchase but we are unable to honor this claim from this far back.

******

Consumer Response: Complaint: ********

I am rejecting this response because it is unethical to sell an invalid card.  I am requesting a full refund as the item I purchased was invalid. 


Regards,

**** ******

7/7/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Delivery Issues | Complaint Details Unavailable
7/5/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: bought a gift card that did not work and was invalid. The amount of the card was $40 and they only are offering to give me a credit of $5 towards a new card. They admitted that the card slipped by their approval and check system but that that is just too bad as the entire amount should have been used by 45 days or purchase. I had activated the card before the 45 days which is what i presumed the warranty meant. I have bought hundreds of dollars of cards from this co so as a long time customer I do not think that this is right on their part. I no longer think that they are trust worthy and stand behind the cards they sell thanks

Desired Settlement: credit to my account of at least half my loss, which would be $20

Business Response: I do apologize for this issue. The customer paid $35.20 for the card and we would be willing to compensate up to $20. Our 45 day policy is in place to protect our buyers-during that time we are able to go back to the seller and recoup our funds. Once the 45 days pass we are limited in what we can do with the seller and we often end up taking the loss for the benefit of our buyers.

In the case at hand we were unable to get money back from our seller but we are willing to split the loss as we value our customers.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Could you let me know when the credit will appear in my Cashcard account?
thanks  

6/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/24/2014 Delivery Issues | Complaint Details Unavailable
6/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in a large amount of gift cards to sell to this company. They requested further information regarding how I had obtained these cards which I provided. I was told the funds would be deposited into my checking account. Then they said it would be deposited but only into paypal account. I had no problem with this so I gave them that information as well. This whole process to get to the point of them asking me for my paypal account took more than three weeks, which is a lot longer than the 1-2 day turn around they advertise on the website, but that is beside the point. After another week goes by and i still had not heard from them and I didnt receive my deposit I sent another email asking what was going on. I was then told that my cards were high risk and that they were being returned to me and that I would get a confirmation within 1-2 business days letting me know they were sent back to me. I am still waiting for my gift cards. I have sent numerous emails and i have not received any responses back. If they arent going to by them from me then they need to send them back. We are talking about more than 5000 worth of gift cards so of course I am starting to think they are planning to keep my giftcards. I hope you can please help me with this problem. I have all of our email contact from the start and all the emails I have sent since they said they were sending them back if you need this information. Thank You

Desired Settlement: I f they are not going to give me my gift cards back, then they owe the amount that they are worth, $5670.

Business Response: Hi,

I apologize for the delay in this but as per our terms and conditions we have the right to refuse cards. As this was the first time the customer was selling us cards and they were all from the same store for the same value, the order triggered a fraud alert in our system and, after further review, we are unable to accept them.

Here is the tracking number for the cards: **********************
******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** *******

6/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold the company $1000 worth of Walmart Gift Cards (a quantity of 5 $200 denomination cards) for $900 I requested to have the $900 direct deposited to my bank account. I received an email from ****** ** that a direct deposit form had to be completed I completed that form and emailed it back to ****** G" I received notification from ****** *" on June 1st that the form had been received and she would forward my case to the payment department That was 5 days ago. I was expecting payment imminently I have contacted the company in various ways - email to ***** ** phone messages (they do not answer the phone - you remain on hold for several minutes until forced to leave a message - which they do not call back), messages through the company website. The company has not contacted me back and has not paid the $900 due me..

Desired Settlement: I would either like my gift cards back or the $900 due me.

Business Response: Hi,

I apologize for the delay. The customer was paid on 6/10.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** ********

6/17/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Sent a **** *** gift card in for approximately 1000.00 dollars around April 23rd. Cash Card's policy states that once they receive the gift card it takes 3-5 business days to deposit the money into your bank account. It has now almost been two months and I still have not received my money. If I am lucky enough for someone to answer the phone the call center reps say the can't give me a time frame because they don't have access to my account.I have waited long enough and would like this resolved.

Desired Settlement: I would like the cash value we agreed to when I submitted the card.

Business Response: Hi,

I apologize for the delay which was an oversight by one of the managers here. Thank you for letting us know about this and the payment was made into the customer's account on Friday, June 6th.

******

6/17/2014 Delivery Issues | Complaint Details Unavailable
6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/9/2014 Problems with Product/Service | Complaint Details Unavailable
5/31/2014 Problems with Product/Service | Complaint Details Unavailable
5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Found cashcard.com on line from a friend who used service. I entrusted this is a legal business. Sent $425 in cards for 375 to be direct dep. Getting run around so I told ****** to return cards . Will ship in 1 to 3 days she told me to be returned. This was three weeks ago. Order # ****** 

Desired Settlement: I want cards returned and face valve in tacked.

Consumer Response:

To who it may concern , My cards were finely returned 052714 . Thank you for your assistance in this matter , all cards still have face value , again thank you , ****



Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* *and find that this resolution is satisfactory to me.

Regards,

******* ********

5/29/2014 Problems with Product/Service | Complaint Details Unavailable
5/20/2014 Delivery Issues | Complaint Details Unavailable
5/17/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Problems with Product/Service
5/9/2014 Problems with Product/Service | Complaint Details Unavailable
5/6/2014 Delivery Issues | Complaint Details Unavailable
5/4/2014 Problems with Product/Service | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues
4/29/2014 Problems with Product/Service | Complaint Details Unavailable
4/25/2014 Delivery Issues | Complaint Details Unavailable
4/24/2014 Problems with Product/Service | Complaint Details Unavailable
4/23/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I don't know where to start as this whole purchase process is very disappointing , frustrating and cost me loss of money & time for the gift-cards purchased with them and which are still not delivered as of today. I am an IT Consultant by Profession and though I shop online many times this is the worst ever experience so far & before making the purchase I called & enquired about shipping with a rep as I was purchasing cards to buy birthday gift in a store for kids & she confirmed that cards would be shipped within 24hrs. So I purchased sports authority gift-cards with 20% discounted price for $355.20 with a face-value of $426.24 on 03-26-14 and followed-up with them next day & was told that order was processed & will be shipped in 24hrs as advertised on their website. But when I got a reply to my email in which one of their customer care rep mentioned even if they shipped that day I might not get by weekend, so I sensed something fishy & called them many times & left messages & finally got hold of one rep who confirmed the order was processed & there is no reason for any delay. I called again on 03-28-14 & then they told me that the cards were not shipped because they were busy with moving & it would be definitely shipped that day. so I was hoping they would & when I called again on 03-31-14 and I got the same answer, by now I was stuck with them. Like mentioned the purchase I was about to make was an in-store item & a birthday gift so I had no option to buy the product in store without any discount (20% which i was supposed to have saved had they mailed the cards in time ) on my credit card. I can show the proof of purchase/receipt of the product for around $450 which I made at sport authority. As of today 04-03-14 I still haven't received my gift-cards & Instead of refund they are saying they would charge me 10% restocking fee if I return them & told me complain to whomsoever I want. Today they gave me a tracking# which is of no use as I do not have cards yet

Desired Settlement: Because of this purchase I couldn't save 20% which I would have if the cards arrived in time or had they told me about delay or cancelled my order so that I could have bought cards somewhere else (but they didn't) I think they were fully aware of delay & intentionally made the sale happen so as not to loose customers/sale when they could have simply put up a note on there website about delays in shipping or could have mentioned delay in any other email. I JUST WANT 20% REFUND AS THATS WHAT I WAS SUPPOSED TO SAVE. I think BBB will find out themselves about their business practices if they approach them as a customers as they do not have any remorse about their behavior or they way they conduct business. I have copy of every email & I can give you my PAYPAL account details where you can verify my credibility and purchases. I would appreciate if BBB could resolve this & caution online customers and fix such business practices.

Business Response: Hi,

This order was placed after 9:00 pm on Wednesday night so there is no way they can ship that day, as mail in this country doesn't get delivered at night. I have the emails to show that we told the customer right off the bat that these will not be delivered by the weekend; I can provide if needed.

The customer has already used these cards that they bought from us. If they would want to return them for a refund that's one thing. We would gladly acquiesce. But to ask us to refund the savings they would have had is the gift card would get there the day after ordering is impossible for us.

******

Consumer Response: Complaint: *******

I am rejecting this response because: I myself have informed that I will use the cards in case they arrive & informed I am about to use the cards when they arrived and I myself have informed that I have used the cards after they arrived to both PAYPAL & BBB.ORG and also ABC/CARDCASH because I paid for them in full and I was afraid CARDCASH aka ABCGIFTCARDS might empty them & just refund my money to paypal account and that way they could argue that they refunded my whole amount & simply apologize. That way I would have lost my time & 20% savings and also I di not loan them my money so that they can use it and return after some time as if I am a bank.
Yes I purchased the cards on the 3-26-14 and I did call and ask if they could expedite the shipping or have somebody(my family & friends could come pick it up personally and mail it to me. To which they responded that the order was already processed( I have the copy of that email) and next the shipping info was given to usps on 03-31-14, picked/processed on 04-01 & delivered on 04-05. According to their shipping policy shipping usually happens in 24hrs and should have been delivered in 10days, it took 111days in my case( can provide the tracking#)
Lastly if it wasn't their mistake why would one of their rep on phone & email agree to refund me EXTRA 10% besides refunding my whole amount ??( I have the copy of that email aswell.
 



Regards,

*** ***




























4/4/2014 Delivery Issues | Complaint Details Unavailable
4/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift card for ***** ******* ****** ****** from ABC Giftcards.com on 3/17/14 in the amount of $326.94. After calling the ***** corporate office, they stated that the card was lost or stolen and had a zero balance. I went to a store in ****** **** New Jersey to be told the same thing. This website sold me fraudulent merchandise with a $0 balance. They will not return phone calls or emails on 3/21/14 when I learned of this fraudulent activity. I paid on a **** ****** **** via ******* I have notified ***** **** of this information.

Desired Settlement: I want a 100% refund but more importantly, I want this company to stop frauding people out of money! Its been going on for 3 years, there is tons of information online! Its just wrong!

Business Response: Hi,

I apologize for this issue. ***** is having an issue with their verification system, even in-store the associates can't tell you the balance though most of the cards are valid. We've had this issue a lot over the past month and once the customers actually used the cards they were fine.

If indeed the card had no balance we will gladly accept it for a full refund. As we deal in the secondary market there are some risks involved, and one of them is the occasional bad card. We sell over $5 million of secondhand gift cards every month and less than 1.5% have an issue.

The customer can contact claims@abcgiftcards.com and they will look into the matter promptly.

******

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a walmart gift card to use for Christmas gifts and when I went to use the gift card there was a zero balance. I looked up the history and found it had been brought to a zero balance at a sam's club on the other side of the country. I have contacted the company multiple times with no effort for resolution after sending scans of the front and back. My gift card for ******* ********** was never received. Both payments show cleared through paypal. Unfortunately I waited past the paypal time frame or a dispute would have been filed. I was under the impression the issues would be resolved by the company. *******-Order #****** ******* ********** Order #******

Desired Settlement: I would love to have the gift cards replaced or store credit to get new gift cards. I cannot accept a paypal refund since closing my accord due to this issue.

Business Response: Hi,

After we sent the cards PayPal alerted us to the fact that the account used to pay is unauthorized and may be fraudulent.

Jeremy

Consumer Response: Complaint: *******

I am rejecting this response because:

Yes, I was aware that they put the alert on the account on my account, but the payment was since released back to you. Therefore, you have the money and I still do not have my product.

Transaction Details
****** Express Checkout Payment Sent (Unique Transaction ID ******************)


Business Name:































Business Response: Hi,

If Ms. ******* can show a screenshot of the charge then we will be able to issue a refund.

3/22/2014 Problems with Product/Service | Complaint Details Unavailable
3/16/2014 Problems with Product/Service | Complaint Details Unavailable
3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 100 dollars ********* gift card. BUT the card I received has no money at all. I sent them an email to claim a refund. No response.

Desired Settlement: I need them refund my money as soon as possible. I paid 75.08 in total for this order.

Business Response: Hi,

We apologize for this issue the customer had with this card. His request for a refund came in at 6:15 pm yesterday, and a customer service rep responded to him this morning at 9:48.

The refund will be initiated shortly. 

******

3/9/2014 Delivery Issues | Complaint Details Unavailable
3/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/5/2014 Delivery Issues | Complaint Details Unavailable
2/25/2014 Billing/Collection Issues | Complaint Details Unavailable
2/17/2014 Guarantee/Warranty Issues
2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company and myself entered into a contract on 12/29/2013. I agreed to sell them $350 worth of gift cards and for them to pay me $288.50. The "sale order" for this transaction is #******. I have been treated like a criminal throughout this process and even submitted a copy of my drivers license to prove I am the legitimate owner of these gift cards. After many unanswered attempts to find out when the sell order will be processed, per our contract, I was informed that they will not be purchasing my cards as agreed. Today is 1/28/2014 (one entire month since the original "sell order" was processed. Now I am concerned with the fact that this "business" has my bank account information and other sensitive info. They also assume no responsibility for the "safe" return of my gift cards. I feel that they are required to commit to their end of the sale order as this should be considered a "contract". I also feel that they themselves are liable for the safe return of my gift cards, since theyare responsible for denying this transaction. I have emailed "*****" to request they insure the returned parcel for face value. Like my other requests, I'm confident that this will be ignored.

Desired Settlement: For this business to fulfill their end of the sale order,as agreed by both party's, or guarantee the safe return of my property for which they broke the sale on.

Business Response: Hi,

Once the customer in question sent us the cards we did our research into the cards and the seller and found the seller to have a long history of arrests. We felt uncomfortable buying cards from such an individual and, as stated in our terms and conditions, we have the right to refuse cards.

As per ***** we sent the cards back to the customer with the following tracking information: **********************.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

That is a boldface lie and should be deemed slander.
I, ****** ******, do not have a "long history of arrests" as claimed by this company.
Furthermore, this false accusation has nothing to do with the subject matter at hand.

The simple truth is;
This company agreed to purchase my gift cards for a set price.
I agreed to sell them to this company for a set price.
Having not heard from them for some time, nor receiving the funds direct deposited as agreed, I contacted them to confirm the processing of this transaction.
They then requested my drivers licence to which I provided a copy of.
They continued to stall on fulfilling their end of the transaction.
I contacted them yet again to confirm and was informed the value of two of my cards were of too high a value, based on the venders criteria.

I am a law abiding citizen and my only intention was to sell legitimately gained gift cards to an obviously unreliable company.
This false claim of an apparent criminal record on my part, only serves to prove how unethical this business is.
No customer should be treated like a criminal!

DISGUSTING BEHAVIOUR!!!






Regards,































Business Response: I apologize if there was any misunderstanding. When we ran the name ****** ****** in Shady Cove, OR through our identification database a record of arrests showed up. Perhaps it was someone with the same name but as the gift card industry is a continuous target for fraud we need to be extra vigilant in which cards we accept.

As per term #22 in our terms and conditions: 22.Right To Refuse An Order. ABC Gift Cards reserves the right to refuse any order placed. 

As per our previous correspondence we have sent the cards back with tracking information.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,





















2/11/2014 Delivery Issues | Complaint Details Unavailable
2/10/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sold a gift card to CardCash.com and supposedly they sent the check out on January 9th for the sum of $42. It is now January 24 and I have yet to receive the check. CardCash has responded to my emails stating that its out of their hands and they have no way of verifying if I did receive the check for my gift card. Now I am out of the gift card I sold them and have not seen my compensation for it. The last time I emailed CardCash I received no response. I tried calling and no one answers the phone. It feels like I've been scammed out of my money.

Desired Settlement: I want my check for my gift card, or I want the gift card returned to me with the full $50 value that was on it.

Business Response: Hi,

We spoke with the customer and resolved the issue. They promised not to cash the check if it indeed does arrive and we sent them a PayPal payment in lieu.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ********




















1/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had sent a gift card to cardcash.com with the balance of $40.00 on it to be turned into a cash return of $30.00. Upon checking, they had sent me an e-mail stating there was $0 ,on the card. When the card left, it had $40.00 on it!! I am assuming someone there had taken the money and bought items on the card, or exchanged it for cash!! I also have read numerous reviews, stating issues on this company,since that e-mail. That card made no unscheduled stops to that company, along the way, I was scammed!!

Desired Settlement: I am hoping they will be upfront about their error,I will call it that,to be kind!! Honor what deal they made and no more scamming people!! I hope this review lets other people know about dishonest practices of customers,buyers beware!!

Business Response: Hi,

As you can see in the attached picture the card came in with a pin number that wasn't legible. We tried a couple of combinations based on what we could see but they all came back as invalid which is why the customer got the message that the card was in fact invalid.

At this point we cannot process this card as we don't know what the pin number is. We can send the card back to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, I do want the card sent back to me Asap. I also had not scratched off the pin number. I had asked the store if I needed to, when I verified the amount on the card, just to be sure and they said no!! I will still assume that if the balance is 0, that someone has taken advantage of me!!

Regards,






















1/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in a 50 dollar gift card for ******* 11 days ago, and still have not received my payment of 39.00 $. I contacted customer support, which did not respond to my emails. I send mail all the time and it does not take this long.

Desired Settlement: I want either my card back, or the agreed value of 39.00$

Business Response: Hi,

Our records show that the gift card in question never arrived at our facility. Does the customer have tracking to show when it arrived?

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased $240 worth of gift cards from cardcash.com--$200 to Old Navy and $40 to Urban Outfitters (UO). My order # was ******. The UO card was received with a ZERO ($0) balance. The company has not responded to my two emails. They also have not picked up the phone the two times that I called and waited on hold.

Desired Settlement: Given cardcash.com's refusal to respond to me and the numerous complaints on this site, this seems to be not only a breach of contract but also a breach of the implied covenant of good faith and fair dealing. As such the company should be required to not only issue a refund but also honor the benefit of the bargain I would have received had cardcash.com performed as they contracted to. As a replacement card costs $40, that is the desired and expected amount that I should receive.

Business Response: Hi,

We apologize for the inconvenience.Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee.

Please send a scan or picture of the front and back of your card to claims@cardcash.com and they will begin looking into this promptly.

I apologize for the delay in responding as we are a bit backed up due to the post-holiday rush of people selling us gift cards.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

I already sent those pictures this morning to claims@cardcash.com and have not received a response. I am attaching them again.



Regards,































Business Response: Hi,

The customer was refunded as per our 45 day guarantee. All claims are handled in the order they came in which is why the customer's claim wasn't resolved the day he sent it. 

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

I will accept this response when the charge actually posts to my card.






























Business Response: Hi,

As per our records the refund was made onto the customer's Mastercard ending in **** on January 8th.

Please make sure it showed up.

******

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold two ****** *** gift cards to the company stated for the amount owed to me of $105.26. I received a check in the mail after handing their information over as well as a copy of my license and a signed document. The check they sent me was fraudulent, and upon trying to deposit it in my bank, it bounced and I was charged a $20 fee for the fraudulent transaction.

Desired Settlement: This amount must be paid to me in full plus the $20 I was charged for their business fraudulent actions to the total amount of $125.26.

Business Response: Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed. 

******

1/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ABC Gift Cards was sold a gift card from ********** and this card was sent/received and processed by the company on December 10th who said I would be receiving payment (an ****** gift card worth $74.61 dollars) within 24 hours. I did not receive the payment and was not able to reach customer service until December 16th who referred me to a ***** in customer service. I reached ***** on December 20th and she said I would be receiving my payment (an ****** gift card worth $74.61 dollars) as soon as I submitted a form. The aforementioned form requests personal and financial information (bank account, social security, and drivers license information) which is 1) sensitive and 2) unnecessary to receive payment of a gift card.

Desired Settlement: 1) The ****** gift card of 74.61 or 2) the original ********** card with a balance of 90 dollars.

Business Response: Hi,

We apologize for the delay but we vet all sellers before we accept their cards.

The customer has been paid as of this time. 

1/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold a $100 **** Gift Card to CardCash for $84 on Feb 2013. All required information had been submitted online and mailed to the company. I received the check couple days later. Everything was done. 8 months later, on Oct. 28, 2013, out of blue they sent me a email accusing me sold them a stolen card and threatening to report to law enforcement agencies unless I returned the money. On Oct. 29, 2013, they sent me another email, expressing stolen card accusation was a misunderstanding but the card I sold them was a expired. After I showed the the card was one month before expiration date when I sold them, they changed the story again blaming my card did not meet their requirement and demanding money return. In addition, they never showed me any evidence to support their story. Before the transaction was concluded, they has all the chances to exam the information I submitted but they failed perform due diligence on the transaction. 8 month later, after the card long passed its expiration date, insistently asking their money back is completely unreasonable and groundless.

Desired Settlement: Stop harassing me. Or give me back a **** Gift Card at same amount I sold in same condition (30 days before expired) and I return the money.

Business Response: Hi,

The card may have slipped through our system but as per our terms and conditions all cards sold to us cannot have an expiration date on them.

******

Consumer Response:
Complaint: *******

I am rejecting this response because: If it slipped through your system, how come I should take a loss? If you don't accept a card having expiration date, why do you ask for expiration date on your website? Why did you accept my offer in the first place since I clearly mentioned the expiration date on your web application? I not only submitted information you requested online but also sent you a hard copy of all information by mail. You had all the information and you did not check it. Why should I take a hit for your mistake? If you checked the information and rejected our deal, the loss would have never happened.



Regards,

**** *****





























Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****




















1/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold a $20 gift card online. They sent me a check for $15 and it was returned to my bank unpaid and now has cost me $60

Desired Settlement: All return fees and overdraft fees caused by this bad check totaling $60.87 including the original $15

Business Response: Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** *******




















1/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a $430 ********* gift card from this vendor (ABC gift cards). Afterwards, ********* cancelled this gift card because they were "unable to secure payment for funds loaded onto the card."

Desired Settlement: I would like to receive a refund for my purchase since the gift card was worthless.

Business Response: Hi,

When we sold the gift card to the customer there was a full balance on the card and was perfectly fine. An issue occurred at a later date-we have a 45 day guarantee that we often extend up to 3 months for such issues.

This request for a refund comes two years after the sale was complete, well beyond what is covered by any company's return policy.

******  

1/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had sold my ***** gift cards to this company in Oct of 2012. Before shipping of the cards to them, both parties checked the cards values. The values were at $200 each. The agreed price for each card is 168 dollars. Around July of 2013, this company contacted me regarding the lost value of one of the card. They did not provide any information other than demanding refund of 168 dollars to them. I have since demand the return of physical card, which they would not comply. They put this into collection a few days ago when they still possess the gift card. 1. They did not contact me until 10 months of the transaction had taken place. 2. During this whole time I do not have the physical possession of the said card, I had no rights nor abilities to spend and value of the card.

Desired Settlement: I would like the company take this transaction out of collection and stop contacting me.

Business Response: Hi,

We got a chargeback from the customer with regards to this order. As per *****s loss prevention, this card was reported lost or stolen so despite the fact that the customer may not have reported it as such, whoever he got the cards from may have in fact done so.

As per our terms and conditions the customer is liable if it goes bad. We cannot get the card back from the customer.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
I would also urge the BBB to take a look at this business's practices. 
Thank you.

Regards,

****** *****




















1/2/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Emailing customer service of ABC Gift Cards has been far short of helpful.Ordered Sunday December 8th. Shipped Monday December 9th. Tracking Last Updated Tuesday December 10th (2:30 AM). Originally Scheduled for Delivery Thursday December 12th.9 days since the tracking has been updated and counting. 6 postal days past delivery and counting. For a 2-3 day Priority Mail package to travel from NJ to CT (a mere 180 miles from the postal facility it was accepted at to my local post office). Weather and Holidays are NOT a factor as I have made purchases online before, on the same day and after I purchased the gift card, and all my other purchases have been delivered and the gift card still has not. Seems as if they are ignoring my requests for a refund or have a replacement gift card sent to me.

Desired Settlement: Full refund ASAP and deal with the USPS for losing, misplacing or stealing the package in transit themselves.

Business Response: Hi,

We do apologize for the delay though there isn't much we can do, especially during the holiday season, to make USPS expedite the shipping. The customer received the package on the 23rd and has disputed the transaction with PayPal.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,






















12/30/2013 Problems with Product/Service
12/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ABC buys giftcards that are fraudently obtained from the store. I received 4 $25.00 ****** cards and 1 $50 ****** ****** card. Apparently the cards were purchased with stolen or invalid credit cards and sold to ABC, who didn't thoroughly check out the seller. ABC sold the cards to me. They have a short 45 day "protection" window. But it takes them 2 weeks for me to get the cards, eating into the window. When the cards became invalid the 45 days had elapsed and I got stuck with $150 of worthless cards. ABC just replied "sorry" about the ****** *ards and went into hiding over the ****** ****** card. Emails to them are ignored. Now they are also operating under another company name, CardCash.com and I got tricked into buying more cards from them.

Desired Settlement: Just refund me the $150.00 by check or replace the cards with valid cards.

Business Response: Hi,

We replied to this customer with our standard reply of someone contacting us after the 45-day policy, which is clearly stated on our site and with every package we send. The customer's response was, "I am fully aware of the 45 day guarantee".

The first claim by the customer was made four months after purchase while the second was a bit earlier, yet still outside the 45 days.

****** **** 

Consumer Response: Complaint: *******

I am rejecting this response because:  The 45 day "protection plan" is vague and nebulous as to what it covers and when it starts.  45 days, if it starts on the date of the transaction is much too short to protect anyone except the vendor in the case of a card gone bad.  In my case I sent the ****** cards to my grandchildren on the mainland and they each went to use the cards and found them to be worthless.  By the time they admitted to grandma that she had sent them worthless cards the 45 days was too late. 

ABC did, however, quietly refund me the cost of the worthless ****** ****** card.  Even so I am out $100.  I buy the cards to save money, not to lose money.  I save a few dollars on cards, then one bad transaction wipes it all out and more.

To make matters worse, ABC sent me an email threatening legal action because I left a poor rating on yelp.com, "Again, if any action is taken to misrepresent our company’s policies and portray our company in a public forum in a false and libelous fashion, our legal department will be closely monitoring such activity."


Regards,

***** ****




























Business Response: Hi,

Our 45 day policy is clearly stated on our site. We have refunded the customer for some of these cards and have taken a loss as we value our customers.

However, we generally cannot honor cards outside tour return policy window.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

Gift cards, by their very nature never expire.  If ABC is going to sell goods purchased from dubious sources they should be more careful to establish means to verify the reliability of those sources and not resell merchandise  which does not meet the basic standards.  Otherwise they should post a statement on their website that the cards are risky.

In this case it was not just one card.  It was 4 in a numbered series, obviously all purchased from the same source.

Regards,

***** ****





























12/22/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The $100.00 ****** ****** gift card I purchased from cardcash - says card number is invalid when I try to check it's balance either online or at the card balance checking phone number.The cardcash order number is *******The exact message I get at ****** *******s web site is "Error: Our records indicate that you have entered an invalid card number."This is fraud.

Desired Settlement: I want the vendor CardCash Inc. to send me, in an expedited manner, the product I ordered and paid for - which is the $100.00 ****** ****** gift card OR send me a check for $100.00 in an expedited manner.

Business Response: Hi,

We apologize for this issue. We would be more than happy to accommodate the customer if they were to contact us directly.

Please email a picture or scan of the card to ******************* and they will take care of this for you.

******

12/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 14, 2013, I purchased on-line 3 ****** ******** $50.00 gift certificates for $45 each. I redeemed 2 of them on-line without particular problems. On June 30, I tried to redeem the third one on-line and, as I did not manage to redeem it, I called ****** ******** and was shocked to hear that the gift certificate had already been used. I emailed the business to complain about this incident and asked for a full refund of the amount paid for purchasing the gift certificate ($45). The business replied on July 9 that they provide a buyer protection period only for 45 days from the day of purchase. I emailed them back on the same day that it was their responsibility to assist me in recouping these funds even after 45 days, and that the minimum I expected from them was first of all that they contact the seller on my behalf AND also that they give me their full contact details to allow me to go after them directly. On July 12, the business emailed me that the would work on it, and hoped to get back to me the following week. As I did not got any further reply from them, on August 17 I emailed the business again and reiterated that I expected them to contact the seller on my behalf AND I also demanded their full contact details to allow me to go after them directly. I have not heard from the since. My complaint remains unresolved.

Desired Settlement: As the gift card that I received had already been used, I wish to be refunded the purchase price of $45. In addition, I wish to obtain the contact details of the seller, so that I can contact them directly and take any relevant legal or law-enforcement action for their fraudulent activity.

Business Response: Hi,

We apologize for this. Our 45-day guarantee, our de facto return policy, is clearly stated on our site and with every package we ship.

Any claim that comes in after that time we can try to help the customer but we are often unsuccessful.

We are not at liberty to divulge any personal information about our sellers as per our confidentiality agreement with all of our customers.

****** **** 

Consumer Response: Complaint: *******

I am rejecting this response because:

No, it was not resolved and I'd be grateful if you could re-open it.

Regards,

********* *******i





























Business Response: Hi,

It doesn't look like the customer added any additional information as to our answer so I will reiterate my point.

The customer came back to us with  return beyond the date of our return policy. We are unable to honor it at this time.

******

12/13/2013 Delivery Issues | Complaint Details Unavailable
12/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent this company 3 gift cards that they agreed to pay me for. They only paid me for 1 gift card and claim that the other 2 gift cards had a zero balance. This is impossible because I checked all 3 balances on the cards before I sent them to this company. I had to call customer service 5 times before I was finally able to speak to a manager. I spoke to ***** and ********* on several occasions and they did not seem to want to help me out. I felt like I was bothering them. They said that they would investigate and call me back but never did. I was finally able to reach the manager whose name is ******. ****** was quite rude to me and insisted that she called ****** ****** and was told that the card was used up and basically called me a liar and treated me like some low life and hung up on me! The cards were a $25 ********* card that was to be purchased for $18.75 and a $25 ****** ****** card which was to be purchased for $20. I am positive that someone on their end either took my cards or swapped the cards with used cards. This belief is further supported by the fact that they refuse to return the original cards to me. This is the worst company I've ever dealt with and I want my money that I deserve by following through on my end. I noticed atleast 125 complaints towards this company which clearly shows that I'm not the only person that this company has taken advantage of.

Desired Settlement: I want my $38.75 or a $25 ****** ****** and a $25 ********* card which is what I originally sent to these people.

Business Response:
The simple fact is that the customer tried to pass bad goods on to us. We have the cards here and we called ******* ****** numerous times and they told us the cards were used in December, when the customer says he originally received them.

Cards that sit around for months can often be used by people and then they forget they used them. This is in the best case scenario-in the worst case scenario they are actually trying to scam our company, something we are strongly beginning to suspect in this case.

We deal with about 4,000 orders a week so inevitably some people won't be happy. We try to deal with all of them to ally their concerns. In this case, however, the customer has been harassing our customer service representatives for quite some time and therefore when they get through to a manager they may not enjoy the experience as much as they thought they would.

******

12/8/2013 Problems with Product/Service
12/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold them two Victoria's Secret gift cards and have not yet received my check in exchange for my gift cards (which are no longer valid as they have the codes). Gift cards were "sold" to them on October 17th and I still have not received a check. I have called over a dozen times regarding the status of my check and have gotten nowhere with their staff towards resolving the problem. They now state a check was mailed on Oct. 26th, but I have received nothing yet.

Desired Settlement: I want a full refund of the original value of the gift cards either in the form of a check or in a brand new Victoria's Secret gift card for the correct amount.

Business Response: Hi,

I apologize for the delay in this. We had an issue with these cards which has since been resolved and we are sending a check today.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

After two months with no action taken and continually hearing that my "check was in the mail", I attempted to check the balance on my gift cards again and learned the full balance was back. I have since used the gift cards and do NOT want a check from CardCash. I would appreciate an apology for their poor customer service and two-month delay, but I have chosen NOT to utilize their services and request any check headed my way be cancelled immediately.

Regards,

***** ******





























12/3/2013 Problems with Product/Service
11/22/2013 Delivery Issues
11/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Amount at checkout was different than charged on my credit card. Company would not correct.

Desired Settlement: Amount at Checkout $281.71 (have screen shot of checkout screen) Amount Charged to Card $294.35 (have email confirmation of charge) Amount OVERCHARGED $12.64

Business Response: Hi,

We apologize for this issue. As explained to the customer who was taking advantage of a sale we had on some gift cards, we had a temporary glitch in our system that calculated the discount off all gift cards, not just the ones on sale. The email we sent out specified which cards had an additional discount and only those were on sale at the time.

It's not unsimilar to an issue Walmart had today with their website where many items were marked down erroneously. Recently United Airlines had an issue with their website and didn't honor tickets sold for $10. 

The final checkout was the correct price for all the cards.

11/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold itunes and HomeDepot gift cards to cardcash for the amount of $556.76 on October 4, 2013. The order numbers were #****** *** *******. I mailed 21 $25 itunes gift cards and 9 Homedepot $25 gift cards using USPS priority mail with insurance on the next day. Cardcash received the cards in 2 days after I mailed them. The following is what I was promised during my selling online: "Customers who choose to mail in their cards, get a slightly higher payout amount. Payments are generally issued on the next business day of receiving your gift cards." However, they called me once and I called them back and back and back, all going to voice mail, but no response for my voice mail or emails. In their only one voice mail during the first week of October they told me that they need to confirm my information since I was the first seller. I sold them gift cards before and got the money after asking couple times, but this time they gave me the excuse and never returned my calls or emails for 2 more weeks. I wanted my Amazon gift cards they owe me for the amount $556.76 ($358.31 and $198.45). They are also showing in their online now 1 less home depot card for the amount of $176.40. I do have all the card information and PIN number with me and USPS insurance receipt.

Desired Settlement: I just wanted my Amazon electronic gift code they owe me sent to my email. I sent them 21 itunes and 9 Homedepot $25 each gift cards for the total of $556.76. They probably already sold my cards and recouped profit on my 21 itunes and 9 homedepot gift cards. However, they do not want to send my Amazon gift cards even after 2 weeks of receiving. They have not even contacted me after the first time. I am suspecting this company is fraudulent and would like to leave this complaint in BBB website for others to see. I will also leave reviews in several different websites regarding their business practices. I can't accept even a single penny less than what they owe me and I wanted within 1 week period. If they do not respond to me again, I am going to the court to claim my money and all the court cost and other expenses.

Business Response: Hi,

I just checked the order notes for the customer and saw that our customer service rep left 4 messages for the customer in question. Since the last time the customer sold us cards we have updated our database and we ask some simple information from each customer. The account was flagged further sue to the fact that one of the cards came back as invalid after we tried to verify the balance on the Home Depot website.

We are more than happy to pay the customer for the cards once they go through the standard procedure of selling cards.

They should call and ask for either ******* ** ***** who will gladly assist them.

****** 

Consumer Response:
Complaint: *******

I am rejecting this response because:

I also emailed them more than 4 times, with no response from them. Since my phone have issues, I did not receive any of their message. I have bought a Ooma network phone recently ###-###-#### and called them today. They are saying I have to send them all my bank info, SSN, and drivers license etc. All these coming up now. I don't know why. I told them I can't give these critical info as I never asked for it or given an headsup before when I sent the gift cards to them, the lady was rude (*******) and told me either you send the info or they send me the card back to me to my old address. I no longer live there any more. 

They are also complaining that one of the Home Depot cards valued $25 that I sent them as new, is showing up not valid. I have the number and pin and I am working with Home Depot customer service to check if CardCash members have used the card. Since I sent them as Brand New card, there is no way it will be invalid unless Cardcash have used them. 

I do not want the cards back as I don't know if they shared any of the numbers or pin with someone else and all the cards are stolen. I want the Amazon gift cards as they owe me in my first order placed on October 04, 2013. According to their website, they promise they egift codes will be emailed within 2 days after receiving the cards. I want the ecodes to my email immediately. 

Also, I would like to leave this complaint online at BBB for other users to see their customer service and about this phony company and their phony promises and stealing gift card practices. 

If you would like any more information such as my emails to them, please let me know I will be happy to provide them anything you want.

Thank you,


Regards,

********** ********





























Business Response: Hi,

The customer is claiming that all this came up after a month. This is not the case; he was just unavailable because his phone wasn't working. We contact all new customers to verify this information and they all give it to us. Without this, and based on the fact that one of the cards came back as invalid, we need to make sure these cards weren't acquired through fraudulent means. If the customer is not willing to provide us with the information we ask then, as per our terms and conditions agreed upon when selling us cards, we have the right to reject the gift card sale.

We don't need to send the cards to the customers old address. If he provides a new one we will be more than happy to send them there.

As far as not knowing if we used them or not, I would suggest in the future not entrusting your gift cards which are like money to a company unless you will trust them. We deal in close to $50 million in gift cards annually and have tens of thousands of very happy customers who entrust us with their gift cards, information and the like without any issues.

At this point we cannot accept the cards and need to send them back. All we ask for is an address.

******

11/16/2013 Problems with Product/Service | Complaint Details Unavailable
11/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On August 20, 2013 I ordered 6 gift cards valued at $25 each and approximately a week later, upon receipt of these gift cards, there were only 5 present with $25 values on them; one of which had a zero dollar balance upon receipt. No other individual held access to these cards so this gift card was shipped to me holding a zero dollar balance. I paid $21.25 for each card for a total of $127.50 plus a $2.72 ****** Fee. My invoice ID through Paypal is *****************[ABCGiftCards].

Desired Settlement: I need a refund of $21.25 (the amt paid for a zero balance gift card)

Business Response: Hi,

This unfortunately does occur sometimes in the secondary market and all cards are backed by our 45-day guarantee.

If the customer would have contacted our customer service they would have been told that they should send a scan or picture of the front and back of the card to claims@abcgiftcards.com and they will take care of the issue.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

This customer was not sent a secondary market hard card, as such false information was conveyed to me by ABC Gift Card, but what was a primary card printed by your facility.  The fact that this card was a primary printed card by ABC Gift Card company tells me the fraudulent transaction was intentional.  I am a bit confused as to how such essential information was lost during my transaction of purchases.  Traceability of information is just good business etiquette.  Like most hard working Americans I have two Jobs and little time to get to a print shop to scan in this (single sided) piece of paper and send to ABC Gift Cards, when the fraud was commited on the part of the business.
  
Regards,

********* *******





























Business Response: Hi,

As stated we need a scan or picture of the card to process the claim. this isn't such a difficult request as most Americans have a phone which they can use to take a picture of the card and email it to us. If the customer would simply contact us we would be more than happy to assist them.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

A relentless cycle of disrespectful responses will ascertain no respect from me.  Perhaps your establishment should foster employee civility to prevent such rude responses.  Your sarcastic response of "this isn't such a difficult request as most American have a phone" is not appropriate or appreciated. 


Regards,

********* *******





























Business Response: Hi,

Once again, please send a scan or picture of the card to claims@abcgiftcards.com to look into this for the customer.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

Insufficient prior response.

Regards,

********* *******





























11/4/2013 Problems with Product/Service
11/2/2013 Billing/Collection Issues
11/2/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: i sent my gift cards to this company, after two months they finally said they got them and are not excepting them, they sent them back to me but when i called to check the balance on one of them it was empty... i called customer service and they told me the card had been reported lost or stolen and the balance was transferd to another card during the time in which this company had possesion of my card. they stole $150.00 from me and i want it back! they cost me so far $200.00... the $50.00 i spent to over night the package which they didnt process for two months when they promise a 24 hour turn around and then they stole my $150.00 off my gift card. i would like all $200.00 back but will settle on $150.00 they had no right of taking. thank you.

Desired Settlement: i want the gift card balance back on my card or a check for the full amount of my loss. $150.00 plus the $50.00 for shipping.

Business Response: Hi,

If I'm not mistaken we already responded to the customer through a previous BBB complaint, but I will respond once again. When we tried to verify these cards with the merchants, some of them came back as high risk, something our system confirmed with a number of fraud filters relating to the seller. 

On top of all this, it seems as if someone associated with this individual sold us fraudulent gift cards in the past.

Once we were in touch with the customer we told them we are sending the cards back which we did with tracking that shows it arrived at the seller's address. 

We never transfer card balances off of cards and don't have this ability.

******

10/26/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased $200 worth of ******* ****** gift cards from ABC Gift Cards, and had a zero balance on both cards. The claims department asked me to send a picture of both cards which I did, and responded that they are not issuing a refund.

Desired Settlement: ABC Gift Cards needs to refund me the amount I paid for the gift cards. They should not be allowed to operate a business like this.

Business Response: Hi,

We have our 45-day return policy for all of our cards as we deal in the secondary gift card market. This is clearly stated on our site and with every package we send.  

We try to work with our sellers even when the claims come in after 45 days. If we are able to recoup our money at that time then we will refund the buyer.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:
I will pursue other means of collecting what is owed to me


Regards,

***** ****





























Business Response: Hi,

At this point based on what the customer is saying he isn't asking for a resolution through the Better Business Bureau, but rather through other means.

If there is anything else we need to do please let me know.

Regards,

******

10/25/2013 Delivery Issues
10/24/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In April 2012, I placed an order for gift cards. A part of this order included two McDonalds $50 gift cards. I received the gift cards and they were labeled as a $50 gift card on the card itself by ABC with a sticker. Unfortunatley, I did not use the gift cards under July. When I went to use the gift cards, I found out that they were only $25 gift cards. I immediately contacted ABC giftcards via their website. I was instructed to email them a photo of the card which I did. I later received a reply that indicated that I was outside of the 45 day guarantee (they knew up front when I first contacted them) which was true and that all cards are verified initially as they purchase them and that someone must have used the card. I then wrote an email to the president or CEO of ABC giftcards with copies of the two gift cards to advise him of the situation. While it is true that I was outside of the 45 day guarantee, the transaction history for this card on the McDonald's website proved that the cards NEVER had $50 loaded onto them. They were loaded as $25 gift cards and that this was in fact an error that they had made in labeling or whatever and especially since they state that they verify all giftcards amounts. Prior to this situation, I have enjoyed a great ordering history with ABC. This is why I am unsure why they will not respond to my complaint and issue me a credit back in order to keep a longstanding customer.

Desired Settlement: I am asking ABC to offer me either a refund or even an store credit for the $50 difference minus the discount fee of 3% of whatever it was.

Consumer Response:
Complaint: *******

As requested from the business I sent this second email to ******.  I have not heard a response.

I was referred to you in an effort to  help with an on-going dispute I have regarding a transaction that I had. The order was from April 2013 Order Number: ****** Order Status: ShippedOrder Date: Thursday 25 April, 2013
Shipped To: ******** ***************** *Order Cost: $429.99  I certainly understand that when I initially contacted ABC the beginning of July, I was outside of the 45 day guarantee window.  However,I asked for a review since the cards were never loaded with the amount that they were represented to their value.  I was asked to scan the gift cards and send an email.  I did that, and was politely told that I was outside of the 45 day window.  Sorry!   I purchased several McDonald cards with the value to be $50.00  They were labeled accordingly each as $50 value.  I did trust that was what I purchased and did not check them as I have purchased many of these in the past and thought that they perhaps come directly from vendor since ABC has so many at a time.  At any rate, when I went to use the cards, I was instructed that 2 of my cards were only loaded with $25 each. After checking the McDonalds website, I verified the $25 and that they had NO transaction activity beside the initially loading of $25.00.  This is where I think that ABC has some liability because they have instructed me that they verify each gift card themselves.  Well, if that is true, these would not have been labeled as $50 because they never had $50 loaded onto them.   The card numbers are **** **** **** **** and **** **** **** ****.  I can send the scan of the cards again if you would like. I do enjoy purchasing gift cards from your establishment but have limited my usage from your company as a result of this transaction.  If I cannot get this resolved, I will no longer use your service.  I am asking for a replacement of the $50 value gift card that I paid for back in April. I await your response. Thank you.



Regards,

******** ********





























Business Response: Hi,

After further investigation on our part we have determined that we are at fault in this case. Despite the fact that the claim came outside our 45-day guarantee and as per our terms and conditions we are no longer responsible for the claim, we will honor it as the card never had the stated balance.

Our offer to the customer at this point is a refund in the form of a store credit for the price paid for the cards. We apologize for the inconvenience. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******.   I sincerely appreciate and will accept the offer of a store credit for the difference in the amount of the 2 cards that were not loaded with the correct amount initially.  My only question is will I receive a reply via email with a code or a card in the mail?


Regards,

******** ********




















10/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 9-25-2013, I sold a $25 Amazon gift card to Card Cash. I never received my money. When I inquired about the transaction, I was told the card had a zero balance. I replied that it was a brand new card with a $25 balance and asked to have the physical card returned to me. Within an hour, I was told that the card did have a $25 balance and I would be receiving my money. I'm still waiting. This company is a ripoff and needs to be closed down.

Desired Settlement: Refund of amount owed for my $25 Amazon gift card.

Business Response: Hi,

I apologize for this issue which was a mistake by our system, which brought back a zero balance on the card. When we spoke with the customer we reverified the card manually and it showed a balance.

At that point we issued the payment, which was on 10/15.

Again I apologize for the initial error.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I want to make other consumers aware of this problem because I am sure I am not the first person to experience a problem like this. The company needs to reverify the card before telling the customer it has a zero balance. I have lost all confidence in this company and want to warn others of a possible scam.

Regards,

***** *****




















10/21/2013 Billing/Collection Issues
10/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent a couple gift cards to abc via fed ex with a tracking number. the package arrived at the requested location and was signed for by an A.kruse. the company claims to have never got my package and cancelled my order without any notice to me and is refusing to send me the card numbers so if they did infact get lost in the mail i can figure out how to cancel the cards and replace them. there refusing to help at all gives me the idea that they infact did get the package and stole them from me. im ready and willing to not only make this a legal matter but a federal matter as well.

Desired Settlement: i want all of my gift cards back with the same ammounts on them or i want my full payment of $441.00

Business Response: Hi,

When we tried to verify the balance on the cards with the merchants we were advised that these were high-risk cards.

We were unable to accept them and we mailed them back. We never take balances off cards without paying for them.

******

10/18/2013 Delivery Issues
10/12/2013 Problems with Product/Service
10/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sold gift card to this company. They cancelled a check issued for $462 which I incurred another $15 for bank fees They shorted me monies on another check, instead of $291 it was $66. The company NEVER contacted me with any issues. I spoke to ******(?) and 4 previously sold cards were no good according to them. The amount I received for these cards was approximately $300. So the company is withholding $687 for $300 in card!? Now the cards were not returned to me to verify this problem. The cards were out of my possession and possibly theirs. The card were from over 30 days of me giving them to the company. The company has my email, my phone number but can not find time to contact me with any issue. The company phone number goes to voicemail to leave message but no one calls back

Desired Settlement: I sold this company items(gift cards), if there is a problem I would expect the cards returned. These cards have been out of my possession for over 30 days. I want the money that is owed to me. If there is a problem with any card they purchased from me, I would expect that/those cards back so that I can research where cards were used.

Business Response: Hi,

The customer tried to defraud us by selling us gift cards which went bad once we sold them to our customers. As such we cannot return the cards as they are in the possession of our customers.

******

10/12/2013 Delivery Issues
10/11/2013 Problems with Product/Service
10/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I can only assume this company is about to go Bankrupt as they have stolen $2,100 worth of my **** *** gift cards I sold them. They acknowledged they got the gift cards in the mail confirmed the balance and suddenly cancelled my order and never deposited my money or sent me a check. After several days of trying to call , leave voicemails, and emails they ignore me and or hang up on me when I follow up on my order # asking them where my gift cards are after I requested them to send them back since they claimed that **** *** cancelled the balanced on the cards. DO NOT DEAL WITH THIS COMPANY THEY LIE AND STEAL AND SOMETHING NEEDS TO BE DONE NOW BEFORE THEY GET OTHERS.

Desired Settlement: I want my $2,100 deposited into my checking account or my unused **** *** gift cards back.

Business Response: Hi,

We tried to sell these cards to one of our customers who then tried to use them. The message they got from **** *** was that the cards were cancelled so in essence the customer tried to defraud us by selling us bad cards.

******

10/9/2013 Advertising/Sales Issues
10/6/2013 Delivery Issues | Complaint Details Unavailable
10/4/2013 Problems with Product/Service
10/4/2013 Problems with Product/Service
9/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased three ******** gift cards through ABC Gift cards on 5/17 for $273 ($91 each). I used one of the cards with no problems. After there 45 day guarantee I was told by ******** the accounts were closed and the money was no longer available. This is illegal as they are scamming people by closing accounts after the 45 day window. I am now out $182 due to this company and I want everyone to know that they are defrauding their customers out of their hard earned money.

Desired Settlement: I would like the $182 back that I lost because ABC sold me a product that did not work and refuses to refund me.

Business Response: Hi,

We guarantee all of our cards within 45 days of purchase, our de facto return policy. As we deal in the secondary market there are risks involved and up to 45 days we accept all risk and refund the customer, even if it means we take a loss.

This policy is stated clearly on our website and is included in every package we send out. After 45 days we try to recoup our money from the seller but it is much harder after so much time has elapsed.

******

Consumer Response: Complaint* *******

I am rejecting this response because:


I tried to reach ABC Gift Cards several times and received the run around on multiple occassions.  I did everything they asked and sent pictures of the gift cards like they asked.  They ignored me as the clock and days continued to tick down.  Eventually after 5 phone calls someone sent me an email that had their policy highlighted multiple times.  The email was a form letter and could have easily been sent to me well before as it was not customized.  Instead they wasted valuable time as I lost money because they didnt want to tell me I was out of luck.

This company is a SCAM.  They made ZERO efforts to reach the person that sold these cards and should be able to get my money back and charge their credit card.  They are eager to take the gift cards but did not attempt to reach this person at all.  How can you pay someone out without taking down a way to get money back in case they rip you off?  They hide behind a policy that says they will "make an attempt to reach the person".

My job going forward is to tell the WORLD how this company will not help you in times of need and that they will delay getting back to you so they waste your time and money.

I was ripped off and I will do everything in my power to make sure they suffer for not helping me at all and for lying to me when they could have told me weeks earlier that I got shafted.


Regards,

****** *******

























Business Response: Hi,

I'm not sure how this individual is privy to what goes on at our company so I'm not sure how he knows that we didn't contact try to contact the original seller (which we did).

As we stated originally, this case falls outside our 45-day window and as such the transaction is no longer guaranteed.

******

9/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Regarding Order Confirmation No: *******. Cause for complaint: They sold me a gift card that was not active/or did not have any value to it. About ABC Gift Cards: ABC Gift Cards is a gift card broker. They buy gift cards from people who do not want to use them and sell it to the public at a discounted price. My Story: I bought a gift card from this seller to use at ***** ****** Restaurant. Someone send them (ABC Gift Card) a card that they (ABC Gift card) Verified was active. Next they (ABC Gift cards) sold it to me and send the original seller a check. According to ***** ************* *********** Customer Service: Once the original seller cashed the check they received from ABC Gift Card, they then filed a credit card dispute with a credit card company that they purchased the card from and asked for a return of their money that they paid making the card he sold to ABC Gift cards defunct (This information was provided by ***** ************* ********** ******** ******* **************). Since I bought the card and paid the price for the card via ******, I would like to receive a refund since I am the losing end of this scam.

Desired Settlement: I need full refund for the original purchase of $167.04 or a replacement card from ***** ****** that is active.

Business Response: Hi,

As per our terms and conditions agreed upon with every transaction, as is clearly stated on our site, and as is notated clearly with every gift card we send, all claims need to be filed with 45 days of purchase.

This issue was brought to our attention roughly 6 months after purchase, well after our 45 day guarantee.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

First off, it has not been 6 months.  September 15 is six months from the date of purchase.

Not everyone uses a restaurant gift card immediately.  I contacted you as soon as I got a chance to use it.  When I tried to use the card I have been notified that i have been victim of a crime that occurred partly due to your negligence.  If you would have screened your source that you bought your gift card from, this would not have happened.  


Regards,

**** ******





























Business Response: Hi,

As per our terms and conditions agreed upon when doing any transaction on our site all claims must be brought within 45 days of purchase. 

All customers using our site are urged to use their cards during this time frame via multiple mediums. If customers cannot use their cards during this time frame they are best off not buying cards in the secondary market where there are some risks involved.

******

9/28/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered a ******** giftcard on 8-16-13 from this company. I still have not received this gift card after several weeks. They will not answer their phones and the only email they sent asks me to check with the post office. The post office has only record of electronic info to supposedly receive the item,but no receipt of receiving the item and shipping it. I have filed a claim with ****** and let the merchant know that the item was never shipped.

Desired Settlement: Please either send me the item I ordered or refund my bank account.

Business Response: Hi,

We apologize for this issue. We would gladly issue a refund however once it is disputed through ****** we need to let that play out as per our company policy before we can issue a refund.

******

9/25/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I mailed my cards ($200 in total value) to ABC Gift cards per instructions on 8/21/13- I had not gotten a update or reply to my (numerous) inquiries until I called and sit on hold for an eternity on 8/29/13- I spoke with a ******* ***** (have copies of emails with full headers)- ******* instructed me that I needed to fill out a simple form to have them send my ****** payment since it was such a "large" transaction The form was requesting my SSN, Bank Account Number, Routing Number and DL Number- I would never give anyone that much information, and sure as heck not someone who has the shady reviews these folks do online. So I instructed *******, since they were "unable" to complete my transaction to mail back my cards to my return address- it is now 9/10/13 and I have never seen my cards. So the way I see it ABC Gift Cards has defrauded me $200

Desired Settlement: I expect MY cards back OR the ****** Payment as was the initial agreement. Also, In no way will I fill out their little form asking for every detail and intimate access to my bank account.

Business Response: Hi,

This was a high-risk transaction and we were unable to accept the cards. We sent it back with tracking which shows that it was delivered to the customer. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****



















9/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased gift cards amounting to $1800.00 that were fraudulently purchased/used. When trying to use the gift cards the balances over for use were zero.

Desired Settlement: A refund or exchange of similar value.

Business Response: Hi,

We deal in the secondary market and there are risks involved. We encourage all customers to use their cards within 45 days during which time we guarantee all of our cards. This policy is part of the terms and conditions in buying cards from us and is clearly stated on our website. 

This claim didn't come to us until nearly 9 months after we sold the card and there is no way we can recoup our funds at this time.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

This is the only company that I had purchased gift cards from that had issues. How do I know that the company is not part of the fraud?

Regards,

****** ***





























Business Response: Hi,

I don't see what exactly the further resolution requested is. As stated previously, we have a 45-day guarantee and often refund customers up to 90 days even if we take a loss.

This claim is months past any return policy we have.

******

9/17/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I read the companies faq's, about us info and everything else on the site. I bought a ********* gift card and the 8 digit code is scratched off. that means I can't register the card. meaning I cant make purchases on *************. I contacted the company and they mentioned that they NOW noted these cards are sold 'as is'. this is after I made this purchase. they didn't offer me any other alternatives. I have purchased cards from other firms and the code is always included, this is the only time that I've had a card this can't be used online or can't be registered on ************* making me feel that this card was stolen. this seems very suspicious

Desired Settlement: I want the company to replace my card with one that can be properly used or a price adjustment. I paid this much so that this card could be used everywhere! not just at the local starbucks.

Business Response: Hi,

As is clearly stated on our site for a long time, these cards are only valid in store.

What we just added is the fact that these cannot be transferred.

These cards are not stolen-we scratch off the codes for security reasons.

We can take back the cards with our standard 10% restocking fee.

******

Consumer Response: Complaint: *******

I am rejecting this response because:
Rep stated this term was just added, didn't clarify further. Nowhere on site does it state that the gift cards codes are scratched of, this would be a terrible gift unless you are using them. I'll just sell the card and never deal with business again. 

Regards,

****** *********





























Business Response: Hi,

It doesn't look like the customer asked for any further action on our part.

This policy has been clearly stated on our site for some time now.

******

9/16/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: After looking at places to sell a gift card I received for an area of the country I am not going to be in, I found this company online that took this particular card and would exchange it for cash. I filled out the required information, and mailed the card with a $350 value to them via priority mail,so I could track delivery. I was, according to their information on my confirmation reciept supposed to recieve $210, into my ****** *******, within 24 hours after recieving the card, and it was validated. I recieved an email from them a day after they had recieved the card stating I need to call them to verify information. A week has passed and all of my attempts at calling them have been futile. I either get put over to a voice mail to leave a message, or remain on hold for further assistance. In those cases after 15 min, I disconnected. I have emailed back to the original email asking me for personal information and told to call customer service. I began this on 8/29/2013 and as of today 9/9/2013 have yet to recieve any response at all. Not very good customer service.

Desired Settlement: I would like the $210 that they had told me I could get to the card put into my ****** ******* as stated on your invoice. If this cannot be done, I would like my card sent back to me. I really do not think you get to take my card, and not fulfill your part of what you advertise.

9/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold this company a Gift card valued at $1000 and received an agreed-upon payment of 710.00 via check. The check was deposited on 8/26/13 and was returned on 8/28/13. I've attempted to contact the company several times via phone, email and the website.

Desired Settlement: I would obviously like to have the amount paid immediately, or the return of the gift card

Business Response: Hi,

I apologize for this issue and would be happy to resolve it. We send hundreds of checks every day and rarely does this issue arise.

We can send a new check to the customer but for whatever reason it seems like his bank isn't accepting our check. 

His bank can call our company to verify us or we can offer a different form of payment.

Thank you,

******

9/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have contacted this business several times about a gift card purchase. The ********* gift cards were fraudulent and still have not been fully refunded. Please refund the giftcards from order #****** from *********. This was almost $900 in cards and I need my money back immediately. I was only given a partial refund, which is unacceptable. I am completely unsatisfied with the lack of follow-up and customer service. I spent thousands of dollars at their store and will no longer be using it due to their inadequate handling of this situation. Please communicate back with me on the status of this refund. Thank you

Desired Settlement: A full refund

Business Response: Hi,


We guarantee all of our cards within 45 days of purchase, our de facto return policy. As we deal in the secondary market there are risks involved and up to 45 days we accept all risk and refund the customer, even if it means we take a loss.

This policy is stated clearly on our website and is included in every package we send out. After 45 days we try to recoup our money from the seller but it is much harder after so much time has elapsed.

******

9/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold a $105 ********* gift card to ABC on July 11th for a price of $85.05. I mailed the gift card on July 12th via **** first class mail to their processing facility. They refuse to pay me for my gift card and claim they never received it. Management and customer service is rude and doesn't want to return my phone calls or emails regarding the matter.

Desired Settlement: Honor the contract with me. Pay me $85.05 for my Gift card.

Business Response: Hi,

We were in contact with this customer and unfortunately we never received his card. We can assume he is being truthful and sent it in. However, we all know the **** has a tendency to lose things.

We can assure you that we never received the card.

******

Consumer Response: Complaint: *******

I am rejecting this response because:


That is a poor excuse and doesn't even respond to my request . **** doesn't have a tendency of losing mail. The fact that you used the phrase tendency of losing mail is completely false and libelous. It is exceptionally rare for mail to be lost or stolen. Mail that is properly addressed and secured well like the piece I sent to ABC has a very very very low chance of not making into their hands. My family has mailed ten of thousands of letters and have never had anything lost. There is beyond a reasonable doubt that ABC is willfully trying to not honor a contract with me. Make sure to respond to my request instead of using a poorly constructed excuse of blaming **** when they are the most reliable delivery service in the world. The balance on the gift card was transferred off the card shortly after I mailed it, which makes me even more certain you received the card and are trying to not honor the contract. The card was not registered in my name so you had the ability to transfer it, so don't use that excuse. Everyone at the company refuses to email or call me back about the situation.


Regards,

***** ******





























Business Response: Hi,

The card never arrived at our facility and we never access any card numbers prior to a card arriving at our facility.

We have no way of knowing if the customer actually sent in a card since the customer didn't send any tracking information.

And the fact that the customer says there is now no balance on the card means he kept the codes even after selling it to us, and may have then transferred the balance onto their own card.

****** ****

9/13/2013 Delivery Issues
9/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I order a $100 **** ***** gift card from ABC gift cards on June 13, 2013 for $95. I gave the gift card to a friend for their House Warming gift. My friend went to **** ***** to spend the gift and was told that the gift card had no value. He asked them to look into it and they said the gift card was deactivated on July 2 so my friend just threw the card away and after being embarrassed paid for everything himself. Later that day he sent me a text explaining what happened which was also very embarrassing for me. I don't see how a company can scam people out of money and stay in business. I spent $95 trying to save $5 and now I'm out $95. That's ridiculous. Either the person they got the card from kept the numbers for the card and once it was sold used those numbers to order online or one of their own employees did it. Either way, how can a company sell something that can easily be stolen. I'm sure I'm not the only person this has happened to and I'm sure I won't be the last. I'm just the only person willing to stand up to this horrible company and their policies or lack thereof.

Desired Settlement: Refund me my money. I would suggest replacing the gift card but it will probably be a dud too.

Business Response: Hi,

As is clearly stated on our site, we have a 45-day guarantee on all cards which is a 45 day return policy on all orders placed with us. Upon placing an order all customers agree to our terms and conditions, which state that upon doing business with us customers understand the risks of buying gift cards on the secondary market.

When claims come in after 45 days we try and work with our sellers, to go above our guarantee on behalf of the customers. However, we are often not successful in this.

******  

Consumer Response: Complaint: *******

I am rejecting this response because:

Worse business. Just boycott. Be sure to tell friends and family about what a horrible company this is. They say that one angry customer tells 10 people. Yeah right. I plan to tell all my family, friends and co-workers. I can not wait until this business goes under. It's only a matter of time. As many unresolved complaints this business has it's a wonder it's still operating. I'll be sure to post my story to ********* ******** my blog and *****t. Just a matter of time. I thought the Better Business Bureau was suppose to shut down companies that scam consumers?

Regards,

***** ******




























9/4/2013 Problems with Product/Service
9/4/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I. Sent some gift cards to be exchanged for cash Your organization rated this company a+ when I took the check to the bank for the cards they've Told me it was a fraud and there was no such Accounts How can you rate this company like that when They are ripping people off

Desired Settlement: I either want my cards back or the money paid by a Money order

Business Response: Hi,

We had a slight issue with a batch of checks-some were missing a watermark.

We would be more than happy to assist the customer if they would just contact our customer service department at ***********************

******

9/4/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card on July 2, 2013. The company's website says orders are fulfilled within 2-5 business days. It is now July 18th and I still have not received the card. The company will not issue a refund. Since this was a gift, I have had to purchase a different card directly from the store.

Desired Settlement: I would like a refund issued.

Business Response: Hi,

I'm not sure who told the customer we can't refund him but at this point we can. The card was ordered right before the July 4th weekend and didn't ship until afterwards, which was the 8th. It then usually takes 5-7 days for a package to arrive at its destination.

At this point we are more than happy to offer a refund and we told the customer as much. It is just realistic for the customer to wait a standard amount of time before we issue a refund.


****** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** Contrary to their claims they did not offer me a refund free and clear. The last email from ******** **** said they would issue me a refund after I return the gift card to them. Of course, I never received the gift card so I cannot return it to them.

I subsequently sent them follow-on emails requesting a refund and all went unanswered. Please leave this claim open until a refund is actually credited to my account.

Attached is an email chain showing my last few correspondences with cardcash.

Regards,

**** ********




















Consumer Response: Complaint: *******

I am rejecting this response because:

I want to follow up on *** *****s last response to my complaint because I believe that he has misrepresented the Company's actions in our dispute. 

In his last email to you, he said I was told to ignore the email from ******** **** telling me to return the card I had never received. That is not true, nobody told me to ignore her email. 

*** **** also claims that *** **** was under the impression that I had already received the card. That is also not true. I had spoken to her on the phone the day before and was very clear that I had not received the card. At first she said they do not issue refunds. Then she said she would check with their claims department. Finally she sent me the email telling me to return the card. 

On July 19th *** **** wrote to you, "At this point we are more than happy to offer a refund and we told the customer as much.". As I have already noted, they never told me they would offer me a refund and, worse, here we are 5 days later and still no refund has been made. 

In his latest response to you he said the following, " at this point the customer disputed the payment with ******* We need to wait and see how that plays out before we can issue a refund". This makes no sense. The dispute filed with ****** (originally filed with ******** ******** is simply requesting the refund. Why won't they issue it? Certainly the ****** claim should only expedite the refund and yet now he says he needs to "see how that plays out". 

Clearly *** **** and the Company are operating in bad faith. They appear unwilling to issue the refund which suggests they have lied to the Better Business Bureau. I hope their behavior will be reflected in their ratings with your organization. 

Thank you for your attention in this matter.



Regards,

**** ********





























Business Response: Hi,

Once again we are more than happy to refund *** ********. At this point we cannot take the risk of refunding him and having the credit card company refunding him. 

If he withdraws the credit card dispute he has my word that we will refund him right away.

****** ****

9/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Purchased gift cards from ABC October 27th, 2012 a total of eight of them I paid them with a check that has cleared in the amount of $1,770.59. Two of the cards they sold to me from *** ********* ***** were fraudulent cards. I reported it to them when I discovered they were frozen cards at *** ********* *****. They are telling me because I let them know 45 days after purchasing that the cards were not good that it is beyond the time and they can do nothing about it.I paid them $239.25 for one of the cards and $242.53 for the second card for a total of $481.78. I even called *** ********* ***** to find out why the cards were frozen and that is when they told me the cards were fraudulent and they will not honor them. I emailed the ABC company back again and have not heard anything back from them. I told them the cards were fraudulent in the email as per *** ********* *****. They have not responded. I would like my money refunded to me. They sold me cards that I could not use.

Desired Settlement: Money refunded back to me. They have $481.78 of my money that I paid in good faith for gift cards.

Business Response: Hi,

We apologize for this inconvenience but as is clearly stated on our site and with every card we send, all of our cards are guaranteed within 45 days of purchase. After that time we can no longer take responsibility for them as we deal in the secondary market.

That being said, we often do honor claims past 45 days. However, this claim came into us roughly nine months after the purchase of these cards and there is nothing we can do at this point.

****** 

8/27/2013 Billing/Collection Issues
8/12/2013 Problems with Product/Service
8/9/2013 Delivery Issues | Complaint Details Unavailable
8/5/2013 Delivery Issues
7/21/2013 Advertising/Sales Issues
7/21/2013 Problems with Product/Service
7/20/2013 Advertising/Sales Issues
7/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold Macys gift cards to this vendor. They told me one of my card is $0 balance, but I am pretty sure that there's $500 balance. [This is because since the day one I got it from Macys, this card's laying in my drawer until I mailed it to ABCgiftcards. And I do keep the original receipt issued by Macys.] Within the same day, I asked them to mail it back w/ the original receipt, so I could go to Macys to check myself. However, they just ignore my voice messages & emails. It's been awhile, and I don't know what do... No gift card/original receipt in my mailbox and I really want it back...

Desired Settlement: mail me back with the Macys Gift Card & Its Original Receipt otherwise, I request to have the compensation instead (face value is $500 and the pay amount is $420)

Business Response: Hi,

The customer received the Macy's card as per an email we received. However, we shred all of our paperwork, original receipt included.

I'm not sure why the customer would need the receipt. The card had no balance when we received it so it must have been used by the customer who tried to sell us a useless card.

******

7/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I initially attempted to sell a United Airlines e-certificate through ABC Giftcards. Unsure about how I could send an e-certificate, I emailed Abc Gift Cards and was told that they would change my order so that rather than being paid by check, the payment would be deposited into my PayPal account, as is required of sales of electronic gift certificates. After giving the ABC Gift Cards representative my PayPal information, I had assumed that payment would be deposited within a day or two, as their website stipulates. Instead, the order status still says "Pending." After not receiving payment, I tried to sell the gift certificate to CardCash. It seems that CardCash has accepted the card, although the order status says "Verifying." This would not be so worrisome if I had not received an email saying that I would receive my payment within a day. I get the sneaking suspicion that ABC Giftcards/CardCash has no intention of paying me. I also worried, as ABC Giftcards/CardCash now has access not only to my e-mail address and Paypal accounts, but also has a record of the United Airlines e-certificate code.

Desired Settlement: I want this company, either ABC Giftcards or CardCash, to deposit the previously agreed-upon amount of money owed to me from this sale into my Paypal account.

Business Response: Hi,

We were alerted to a possible issue with the card when verifying the balance on the card and had to cancel the transaction.

If the customer would like us to try again we can. The full balance is still on the United voucher.

******

7/19/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered my product (a gift card) at 6/12. And I just received a mail that say "According to our system your order has shipped out." at 6/19. I did not received it yet. Today is 6/25. I requested my tracking code 3 times, but there is no answer.

Desired Settlement: I just want my order be cancled.

Business Response: Hi,

We do internal tracking on orders this size as we told the customer. There is no USPS tracking information to provide.

Oftentimes the USPS can take longer than the norm to deliver a package. We generally refund customers after two weeks of not receiving their card and would be happy to refund the customer if they still have not received it.

******

7/16/2013 Problems with Product/Service
7/16/2013 Delivery Issues | Complaint Details Unavailable
7/16/2013 Problems with Product/Service
7/15/2013 Problems with Product/Service
7/10/2013 Problems with Product/Service
7/9/2013 Problems with Product/Service
7/8/2013 Problems with Product/Service
7/1/2013 Advertising/Sales Issues
6/20/2013 Problems with Product/Service
6/18/2013 Problems with Product/Service
6/17/2013 Problems with Product/Service
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6/16/2013 Delivery Issues
6/11/2013 Delivery Issues
6/10/2013 Delivery Issues
6/5/2013 Advertising/Sales Issues
6/1/2013 Problems with Product/Service
6/1/2013 Problems with Product/Service
5/23/2013 Delivery Issues
5/20/2013 Problems with Product/Service
5/13/2013 Problems with Product/Service
5/12/2013 Delivery Issues
4/30/2013 Delivery Issues
4/19/2013 Problems with Product/Service
4/4/2013 Problems with Product/Service
3/24/2013 Problems with Product/Service
3/24/2013 Delivery Issues
3/24/2013 Advertising/Sales Issues
3/24/2013 Delivery Issues
3/13/2013 Advertising/Sales Issues
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3/11/2013 Problems with Product/Service
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2/25/2013 Problems with Product/Service
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2/19/2013 Delivery Issues
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2/11/2013 Delivery Issues
2/11/2013 Problems with Product/Service
2/11/2013 Delivery Issues
2/11/2013 Advertising/Sales Issues
2/11/2013 Delivery Issues
2/11/2013 Advertising/Sales Issues
2/11/2013 Delivery Issues
2/7/2013 Problems with Product/Service
2/7/2013 Delivery Issues
2/6/2013 Delivery Issues
2/5/2013 Problems with Product/Service
1/24/2013 Problems with Product/Service
1/18/2013 Delivery Issues
12/18/2012 Delivery Issues
12/12/2012 Delivery Issues
12/9/2012 Delivery Issues
12/4/2012 Problems with Product/Service
12/3/2012 Delivery Issues
11/29/2012 Problems with Product/Service
11/28/2012 Problems with Product/Service
11/27/2012 Problems with Product/Service
11/26/2012 Delivery Issues
11/26/2012 Problems with Product/Service
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11/2/2012 Problems with Product/Service
10/28/2012 Delivery Issues
10/22/2012 Problems with Product/Service
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10/19/2012 Problems with Product/Service
10/18/2012 Delivery Issues
10/16/2012 Delivery Issues
10/14/2012 Delivery Issues
10/12/2012 Delivery Issues
10/12/2012 Advertising/Sales Issues
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8/27/2012 Advertising/Sales Issues
8/27/2012 Problems with Product/Service
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8/17/2012 Problems with Product/Service
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8/13/2012 Problems with Product/Service
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7/24/2012 Problems with Product/Service
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6/4/2012 Problems with Product/Service
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4/3/2012 Problems with Product/Service
4/2/2012 Guarantee/Warranty Issues