This business is not BBB accredited.

CardCash.com LLC

Additional Locations

Phone: (800) 364-0488 990 Cedarbridge Ave Ste B7 Rm 365, Brick, NJ 08723 http://www.cardcash.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers buying, selling and trades for gift cards.


BBB Accreditation

On 9/22/2015 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  • 6C. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for CardCash.com LLC include:

  • 606 complaint(s) filed against business
  • Failure to comply with arbitrated decision or mediated settlement

Factors that raised the rating for CardCash.com LLC include:

  • Length of time business has been operating
  • Response to 606 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

606 complaints closed with BBB in last 3 years | 296 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 62
Billing/Collection Issues 66
Delivery Issues 160
Guarantee/Warranty Issues 18
Problems with Product/Service 300
Total Closed Complaints 606

Additional Complaint Information

Consumers have reached out to BBB with reports they were promised orders would be processed within 1-2 hours with a 24 hour maximum. Instead they report the business was unresponsive and unreachable. Consumers have reported numerous unanswered emails, extremely long telephone wait times, disconnected telephone calls.

On February 4, 2015, BBB contacted CardCash to address a possible pattern of complaints.

CardCash advised BBB there were factors that required them to increase their internal security process and provided the information below.

“During the holiday season we were hit with an overwhelming crush of orders that no one could have imagined. We were a bit slow in resolving many of the issues as we struggled under the weight of these emails and phone calls from customers. We are now past the eye of the storm and our customer service response time is back to normal.”  

BBB is satisfied the business has addressed the issues that created a problem and will continue to monitor any incoming complaints.  

Customer Reviews Summary Read customer reviews

14 Customer Reviews on CardCash.com LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 14

Additional Information

BBB file opened: October 15, 2008 Business started: 04/01/2006 in NJ Business incorporated 02/01/2008 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Marc Acker, COO Mr. Yali Elkin, EVP of Finance Molly Fischl, Loss Prevention
Contact Information
Principal: Mr. Marc Acker, COO
Customer Contact: Molly Fischl, Loss Prevention
Business Category

Prepaid Debit/Credit Cards

Products & Services

CardCash.com LLC sells the following brand(s): Over 1,000 of the largest national and regional retailers in the US.

Method(s) of Payment
Most major credit cards, PayPal, ACH and Bitcoin
Refund and Exchange Policy
CardCash offers a 45-day card balance guarantee so customers will feel safe buying gift cards from them.
Alternate Business Names
Card Cash / ABC Gift Cards, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    319 Us Highway 130 Ste 123

    East Windsor, NJ 08520 (800) 364-0488

  • THIS LOCATION IS NOT BBB ACCREDITED

    990 Cedarbridge Ave Ste B7 Rm 365

    Brick, NJ 08723

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/6/2016 Billing/Collection Issues
2/4/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On January 7, 2016, I sold three ****** gift cards with balances totaling $60.00 to Card Cash for $39.30. That night I placed the cards in the mail. According to Card Cash's website, they receive cards within 3-4 business days with a 48 hour turnaround for disbursement of funds. At the most, I should have received my payment no later than January 15, 2016. It has now been 18 business days, and I still have not been paid. I contacted Card Cash through the contact information on their website and received a form e-mail response with the case number ******, but I have not yet been contacted regarding the issue.

Desired Settlement: Please pay me the $39.30 you owe me.

Business Response:

Hi,

Payment has been put through today, 2/3, via the method selected at the time of the sale. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchases multiple ***** gift cards in February 2015 from cardcash.com. One of the gift card of $130.99 is fraudulent as it is not a gift card but rather a merchandise card. ***** is unwilling to accept the merchandise card in printed copy. The can accept a gift card in any form. I have reached out to cardcash.com customer service via phone and email and they are not willing to replace with a physical card or refund the money as it is past 45 days. The digital copy of the card says it is gift card whereas actually it is a fraud merchandise card. Please help with closure of this issue

Desired Settlement: Please help with replacing the merchandise card with gift card which I had paid for OR procure a refund.

Business Response:

Hi,

We apologize for the inconvenience this may have caused you.  

We will make a one time exception and issue you a $50.00 website credit.

Please note;in an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:

On CardCash.com home page
in addition to the terms and conditions of the site, which customers accept prior to making a purchase.  

For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/
We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer

protection period.  

2/2/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased (5) $100 gift cards for **** to use on a purchase of $476. I can successfully apply 4 out of the 5 gift cards to my order, but once I try to apply the 5th gift card the transaction removes the 4th gift card & shows a credit of $300 for the transaction. I verified the validity of all 5 gift cards by applying the unused gift card as 1 of the 1st 4 in another transaction. Upon contacting ****'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction. I contacted Card cash's customer support & requested a refund for the 5th gift card & thoroughly described my issue. After the 5th customer service representative refused to issue me a refund, my case was colsed & marked as solved. My Card Cash order # is ******* & support request # ******.

Desired Settlement: Force Card Cash to advertise that their **** gift card face value must be completely used for each purchase & are not capable of carrying a balance less than the initial amount.

Business Response:

Hi,

 

As you have indicated yourself, with your conversation with **** that there is no requirement to use card for full purchase amount.

"Upon contacting ****'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum

number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired

purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."

Therefore we see no need to advertise any restriction as you heard for yourself from ****, there is no restriction.

As well as there is a full balance on the card that is able to be used towards an **** purchase.

Consumer Response:

I am rejecting this response because:

If the gift card's face value did not have to be used in its entirety then there would not have been an issue applying the partial payment of the gift card. There seems to be a disconnect between **** & its 3rd party gift card vendors that needs to be resolved between them.


2/1/2016 Billing/Collection Issues
2/1/2016 Problems with Product/Service
2/1/2016 Advertising/Sales Issues
2/1/2016 Problems with Product/Service
2/1/2016 Problems with Product/Service
2/1/2016 Problems with Product/Service
2/1/2016 Delivery Issues
1/31/2016 Billing/Collection Issues
1/31/2016 Problems with Product/Service
1/31/2016 Problems with Product/Service
1/31/2016 Problems with Product/Service
1/31/2016 Delivery Issues
1/31/2016 Advertising/Sales Issues
1/31/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent mailed gift cards to cardcash to sell for a total of $66.65 to be paid to me via ach deposit. I received an email on January 7th stating that payment was processed and within 1-2 business days I would see the money. On Monday I called and stated I had yet to receive the money and all I could be told was they would 'escalate' the problem. I called also on Tuesday and also on Wednesday and was told the same thing. I emailed their customer service dept. late Wednesday afternoon with a printout of my bank activity, showing I hadn't received the money. I am getting nowhere with this company. I can never speak to a manager or anyone in the payment processing department either while on the phone. My order #'s are ******* and *******.

Desired Settlement: I want to either be paid my $66.65 or to have my 3 gift cards returned back to me in a timely manner.

Business Response:

Hi,

Payment has been issued today 1/15/16 through the method of payment selected at the time of the sale.

Consumer Response:
Complaint: ********

I am rejecting this response because:  I still have yet to receive the money and my bank deposits in real time, so I should have had it on Saturday.



Regards,

******** ***************

Business Response:

Hi,

 

Payment has been issued on 1/07/16 to the account and routing number you put in at the time of the purchase.

 

Feel free to contact us at ******************** to verify the account information.

1/31/2016 Problems with Product/Service
1/31/2016 Delivery Issues
1/27/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Recently I sold some gift cards worth of $160 to abcgiftcard company (which I think is the same firm with cardcash). THe order number is *******. I shipped my cards to the company and after about two weeks, I found my order was received and the payment was processing. Last week I received an email from **** ******* VP of finance at cardcash.com saying that they will reduce the payment of $160 to $120 since one of my previous order more than ONE YEAR ago (order number ******) contains two inactive and/or cards have different balance. I have no idea what they are talking about since the order ****** was placed more than one year ago, and they didn't inform me until one year later. I highly suspect someone who bought them used them up and now I have to eat up the loss. I immediately sent **** an email asking about which cards were used, and they don't they inform me at the first hand, but only after one year. Since then I haven't received any response from anyone from cardcash/abcgiftcard. I fully understand that it’s absolutely illegal to chargeback a settled case and impose a penalty on a new transaction without my consent.

Desired Settlement: Immediately refund me of 40 USD I deserve.

Business Response: Hi,

As per our terms and conditions we have the right to deduct payment from previous orders that contained issues. The previous sell order from this customer contained fraudulent gift cards which were then sold illegally by the customer.

The customer agreed upon sale of the gift cards that we can recoup the lose caused to us and there is  no statute of limitations on this.

Consumer Response:


I am rejecting this response because:

Cardcash claimed that I sold fraudulent cards, but do not provide any evidence on their bold and false claim. I have receipts of all the purchases of these gift cards. Cardcash did neither provide with any information on the cards they claimed fraudulent nor do they send those cards back to me. It seems that they used up my “fraudulent” cards and just walk away without saying anything. 


Business Response:

Hi,

 

After further investigation into this matter we will be issuing a $40.00 check via mail to the address on file.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/26/2016 Delivery Issues
1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I've purchased a $300 value gas card from cardcash.com on 1/20/15 for a discounted price of $264. I didn't get a chance to use it until 5/8/15, that's because I still had so many other gas cards that I previously purchased from them that I wanted to use up first. I tried to use this card for the first time on 5/8/15, however, it was inactivated. When I spoke with the ******** associate, they told me that the card was purchased FRAUDULENT from a stolen credit card, so it was inactivated. I had purchased many other gift cards in the past with cardcash, and they all turned out legitimate so I had trusted them. However, this time the card that they sent to me was Fraudulent. When I called them (many times 1************) in attempted to resolve the issue, the line always had no one answer, waiting for over 45 minutes then the line just hung up by itself. I also emailed their reps ***** *** but never get a response. I had no choice but to file a complain with paypal but was denied under paypal protection. I finally get in contact with their manager ***** last week from a phone number that I got from BBB website (************). After a week of investigation, their manager ***** told me today that all they can do for me is to give me a $50 store credit. This amount is not even 20% of the amount that I have lost. As a legitimate company, they should never sell customer fraudulent gift card in the first place, and even after they found out that it was fraudulent they still didn't honor the customer for a full refund, or at least a full store credit. I understand that they have 45 days warranty, however when it came to Fraudulent it is unacceptable. Please help me get my full refund, or at least a full store credit

Desired Settlement: As a legitimate company, they should honor a full refund or at least full store credit because they sold a FRAUDULENT gift card, whether it is intentionally or unintentionally.

Business Response:
We have been in contact with the customer and we resolved this together.

Consumer Response:
I am rejecting this response because:
Cardcash had never contacted me to resolve this issue.  I guess what they meant was, as I mentioned in my complaint, the $50 store credit that they offered back in 5/28/15 was not accepted.  I've lost $264 because they sold me a useless Fraudulent giftcard, and now offered for only $50 credit store was unacceptable.  This $50 is nothing compared to $264.  I still loose $214.  I need a full $264 refund or full store credit instead. 

Business Response:

Hi,

 

A full refund has been issued on 6/22/15 back through the method of payment used at the time of the purchase.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

********

***** ****

1/22/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On June 29th i sent in a a gift card to ********** ******* for 25$. I was notified the gift card was received and I could be expecting a check in the mail for 17.75. After contacting the company regarding the fact that I have never received any such check, I receive no response. I expect my check from the company. Order number *******

Desired Settlement: My check payout.

Business Response:

Hi,

This order was sold via email, we did not receive the physical card.

 

All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic.

The order has been declined, we cannot process this order for payment. 

You have full access to the gift card. 

Consumer Response:
********** ********

I am rejecting this response because:
The balance on the card is 0$ now. So it was apparently good enough to use by your company. 

Business Response:

Hi,

 

This gift card was not sold or used.

 

We called ****** **** ******* customer service to re-verify the balance and it still has the full balance of $25.00.

Consumer Response:


I am rejecting this response because:

The gift card no longer works, regardless of what you are stating. When I call, the balance is zero.  I am not going to fight a company over 17$, but I am hoping people are aware before they trade with this company. 

1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company has been advertising that they will your gift cards for eBay gift cards. I contacted customer service to see if there was a maximum limit or if I could just submit each card, they said to go on and submit them. I decided to cash out points I had accrued on a website and purchased $1,075 worth of Red Robin gift cards with the sole purpose being to exchange them for $838.50 in eBay gift cards. I tried to submit the cards on their page numerous times, but the only way they would go through was doing each one individually. This racked up $31 in single $1 hold fees for each transaction. The first was submitted on 12/31/15, the rest were submitted on 01/05/16 and 01/06/16. Their email states that I will receiving my eBay gift card within 24 hours (or the next business day). I had not heard from them at all since submitting the first card on 12/31/15 so I decided to email them to check on the status. The representative then stated that the card was flagged and the order would not go through. I called customer service to follow up and was told every single one of my orders was flagged. When I asked the representative why she could not give me an answer. She stated she was not told why, and if I tried to resubmit them they'd probably be flagged again. Then put me on hold forever when I asked for a supervisor. I have not heard back from customer service via email. When I try to resubmit them I am told that my cards are all ready sold, so now I can't even attempt to resubmit them. No other online site will accept Red Robin eGift cards, so I am stuck with $1,075 worth of fast food gift cards. Had I been alerted of this, instead of lead on to believe they were fine until I emailed them, then I would have stopped after $25. All I want is for them to buy them, as agreed upon when I submitted each one. If they were flagged because so many came in at once, that is not my fault and they should fix their website.

Desired Settlement: I would like to have my $1,075 of Red Robin eGift cards exchanged for the $838.50 in eBay gift cards that was agreed upon when I submitted my gift cards.

Business Response:

Hi,

 

Please provide us with order numbers so we can assist you further.

1/21/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a customer with Cardcash for about 3 years with multiple successful tranactions. However, since 09/2015 all my attempts to purchase were declined. After multiple long conversation with CSRs I was finally told that I am not allowed to purchase anything and I am permanently banned to use the website without any explanation how to resolve the issue (which I don't even understand). My attempt to talk with a supervisor was declined by a CSR . It is extremely disrespectful and this situation is the worst experience I ever had

Desired Settlement: I would be happy to provide any required identification to proof that I am a legit buyer so I can purchase gift cards in the future.

Business Response: Hi,

I apologize for the misinformation you received. 

Our internal security system flagged your order yet you are not banned from CardCash.com

We will be issuing you a $10 website credit toward your next purchase, for this inconvenience .

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed order ****** on 8-27-15 for a **** *** gift card. I received it 8-31-15 and immediately checked the balance. The **** *** website returned message that this card is invalid. The value should have been $109.53 from. I then called **** *** and cardcash.com. The rep at cardcash s*** that all I could do was file a claim by email, and there was nothing he could do. I sent a message and received no response. This is totally unacceptable and I want a refund now. There was no delay when they took my money, and there should be none for them to give it back to me, since the card has a $0 value.

Desired Settlement: I want my money back now.

Business Response:

Hi,

I apologize for any inconvenience this may have caused you. 

This is a secondary gift card market.

When all cards come into our facility we verify that there is a balance on the gift card before the card is loaded onto our site.

Unfortunately once in a while the seller or merchant pulls the code and it will be invalid.

A full refund has been issued back to the method of payment used at the time of the purchase. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/21/2016 Problems with Product/Service
1/21/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ****** ****** egift card supposedly worth $100 from CardCash.com in April. I tried to use it in July and was told that it had been "deactivated." I contacted CardCash.com and was told that if the problem is not reported within 45 days they will not do anything to rectify the situation. Basically they sold me a worthless piece of paper and because I did not catch them within 45 days they are keeping my money.

Desired Settlement: I would like them to refund the purchase price.

Business Response: Despite the fact that this is beyond our 45-day guarantee we
can make an exception and offer the customer a website credit for the purchase
amount of the card.



We apologize for the inconvenience and request that in the
future the customer uses all cards within 45 days of purchase.



Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

 

I never received notification that the vendor had responded to my complaint and I haven't been able to figure out how to respond back on your web site.  The vendor offered a credit which I am willing to take but I don't know how to indicate that.

 

Business Response:

Hi,

 

We will be issuing you a $50.00 website credit. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.  Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with. 

******** ***** *******

1/18/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have two. 1) I sold this company a $100 gift card from ***** ****. The company didn't give me the money for the card because they said it had a zero balance. I asked for the card back so I could resolve the issue with ***** ****. The company said several times in phone conversations and email that the card was being returned to me, but I've waited almost a month and my emails are no longer answered. I want the card back. 2) I sold another card to this company and was to receive a $76 **** egift card, but it was never sent to me. Again, I sent emails, but they weren't answered. I want my $76 egift card.

Desired Settlement: 1) My ***** **** card returned 2) My $76 **** egift card

Business Response:

Hi,

On 1/5/16 the **** gift card was sent to your email address on file.

As for your gift card we are sending it back with tracking.

To receive the tracking number please email ********************.

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has made good on both issues.

***** **** **** ******

1/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a large gift card $386.27 from CardCash in December. When I received the egift-card and went to check the balance/add it to my online whole foods wallet whole foods would tell me the card number was invalid. this prompted me to email cardcash to complain about the issue. It took a week before I got anywhere and there was no open dialogue, only a barrage of emails telling me they were looking into it. while I was on vacation they responded by saying they had refunded my money, and offered no explanation of what had happened, or compensation for all of my time wasted. I took the time to email them back today to share this complaint with them. the last response I received from the customer service rep told me that whole foods had blocked all third party gift cards and they were working to resolve the issue. I emailed again to ask if that meant the other 2 very large whole foods gift cards I purchased for $845.50 at the end of October were now also invalid- with no further response from the company. when I check both $500 gift cards on whole foods website, they are also both now inactive. I spent a great deal of money here and am very afraid that I have just been robbed of this money. please help.

Desired Settlement: I would like a full refund as all of the whole foods gift cards I have purchased are now invalid.

Business Response:

Hi,

 

A refund has been issued for order number ******* back to the method of payment used at the time of your purchase.

As for both order ******* and ******* you were in contact with our claims department in regards to these gift cards since you already redeemed some of the balance and were not sure if they were still active or not.

Now that you are telling us they are invalid we will look into the matter and then issue a refund for the difference you lost out on.

1/15/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 4, 2015, I attempted to purchase $600 (3 x $200 gift cards) of Whole Foods gift cards (order * *******) from Card Cash LLC for a total price of $540--the discount provided by Card Cash through a promotional code. Approximately 2.5 hours later, I received an email from Card Cash stating that the order was canceled merely stating that "We regret to inform that we are unable to process order * ******* . You have not been charged for this order. " I attempted a second time to purchase the same (order * *******). I attempted a third time (order * *******). All orders led to the same automatic email response. Without any explanation, I contacted customer service. The first response stated (in relevant part only) "I apologize but your orders have been flagged by our software systems and as a result had to be canceled." When I asked for a reason why it was flagged, the second response stated (in relevant part only) "Our security system has declined your order, and unfortunately we have no further information as to why the order can not be processed." Note that the credit card I used is valid, and the credit card company has not reported any fraudulent use. Thus, the cancellation resulted from Card Cash's security system--not from my credit card company. The customer service representative noted it: "OUR security system..." Of course, a company that offers no explanation as to why a legitimate transaction was declined by their own security system can use this as a bait and switch advertising (especially in the case, as here, a consumer has a favorable price based on the promotional code) and for discriminatory business practices. Regardless, this is a poor business practice ripe for correction.

Desired Settlement: To rectify the situation, I request: (a) 3 x $200 in Whole Foods gift cards for $540--the same amount agreed to in the original transaction (Note that the second and third transactions were only completed AFTER the cancellation of each prior order. I do not want all three orders (totaling $1800) completed.); (b) a full explanation describing why the security system determined that the order was a security issue; (c) a statement regarding the frequency that such security system rejections occur; (d) an apology for the time I invested resulting from such poor business practices.

Business Response:

Hi,

 

We will have someone for our company reach out to you live via phone as through email sometimes there are misunderstandings which we do not want to happen in this matter.

 

Consumer Response:
Complaint: ********

I am rejecting this response because I prefer to respond through email with a written record.

Regards,

***** *******

Business Response:

*** ********
As you saw in our Terms of Service section, we reserve the right to refuse a sale:
22. Right To Refuse An Order. CardCash reserves the right to refuse any order placed. Additionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the order. CardCash reserves the right to cancel the order at anytime.
In the case of your order, our risk-management platform indicated that your purchase had a high likelihood of resulting in fraud. As we process a high volume of transactions each day, we rely on automated tools to handle our screening process. As a show of goodwill, though, we can have a customer service representative reach out to you directly to do a manual fraud-screening process and hopefully approve your purchase that way. If this is resolution is acceptable to you, please let us know.

Thanks,

 

CardCash Customer Support 

Consumer Response: Please see email sent to carol@cardcash.com at 10:35 am on January 14, 2016.

1/15/2016 Advertising/Sales Issues
1/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a ******* Gift Card for 269.50 with face value of $350 Card sent was verified on ******* website with balance of $0.00 Contacted ******* and was informed the card was frozen. This company has a long history of such claims. Recommend informing the New Jersey AG Office of pattern of fraud.

Desired Settlement: Inform the New Jersey AG of the company's practices. Full refund.

Business Response:

Hi,

My apologies for any inconvenience this may have caused you. 

A refund has been issued on 1/11/16 back to the method of payment used at the time of purchase.

This is a secondary gift card market as we sometimes run into the risk of a seller using a code after it is sold of the merchant themselves closing the card due to fraud.

This is not something that occurs often yet it is something that does happen once in awhile.

That is why we do have our 45 day guarantee period since we understand that this can happen from time to time.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

A refund was issued to my ****** account today.
******** ******* ******

1/11/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 gift cards on 06/07/2015 with the order # ****** through CardCash. Two of the gift cards worked successfully. However, the other two gift cards were $0 balance when one gift card (last 4 digits ****) should have $62.53 and the other one (last 4 digits ****) should have $62.71. I contacted the business' claims department with all evidences that the product/service rendered was fake/fraudulent/not as promised. I believed in good faith the business would correctly resolve the issue and they responded saying that this order has gone beyond their 45 day guarantee so that there's nothing they can do. When I made the order and received the order confirmation through email, CardCash never mentioned that they have a limited guarantee (45 days). It should be CardCash's responsibility to remind customers (which apparently they failed to do) that there is a risk of fraud and customers should use the gift cards as soon as possible.

Desired Settlement: For the order # ******, I request a full refund on the gift card (with the last 4 digit ****) of $62.53, I request a full refund on the gift card (with the last 4 digit ****) of $62.71.

Business Response:

Hi,

We apologize for the inconvenience this may have caused you.   

In an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:
On CardCash.com home page
in addition to the terms and conditions of the site, which customers accept prior to making a purchase.  

For more information about our 45 day guarantee please see here https://www.cardcash.com/guarantee/
We apologize for the inconvenience this may have caused you, however at CardCash we firmly believe we took the appropriate steps to alert the customers of our 45 day buyer protection period.

-CardCash Customer Support.

 

 

1/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made two purchases from a card cash. On 9/6/15 I purchased a discounted gift card for $467.02 which was supposed to have a $650 balance, and on 9/11/15 purchased 2 gift cards for $144.50 which were supposed to have a total balance of $200. I went to the store to try and purchase furniture, and all cards had a $0 balance on them though. I immediately reached out to my credit card company to dispute the charges and then reached out to card cash to notify them as well. They told me they could not refund me since I disputed the charges. I then had the dispute cancelled with my credit card company. The credit card company confirmed that as of 11/3/15 the dispute was cancelled and the funds were returned to card cash. I even called card cash with my credit card company on the line to confirm this. Cardcash said okay we will have your refund issued within 3-5 days. 3-5 business passed and I still did not receive a refund. When I called card cash back they told me they couldn't refund me due to their ****** type system and that I would have to work directly with my credit card company. My credit card company can not reopen the dispute due to regulation guidelines, and confirmed card cash has the funds and should most definitely be able to refund me. Everytime I call card cash though they give me a different excuse. They will confirm that I will receive a refund and then they never issue the refund.

Desired Settlement: I need to be refunded for both of the transactions since all cards had a zero balance. Order #s were ****** and ******. Total refund would be $611.52.

Business Response:

Hi,

 

A full refund has been issued back to the method of payment used at the time of the purchase.

 

The refund has been issued 12/30

1/11/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 9th, I sold CardCash a gift card from ***** and ****** that holds a value of $250.00. CardCash promised me $210.00 for this product, and I requested payment via paper check. I mailed in the gift card and used USPS certified mail to verify the card had been received by CardCash, which it was. I never received an email regarding the status of payment for the gift card I sold to them, so I went online and it said payment was already mailed to me. I then went online again to check my account and it said that payment would NOT be sent to me and that my order was cancelled. I called and the customer service representative could not explain to me why the order was cancelled and how (or when and IF I can expect a refund). I have not received any emails and my account information has not been updated showing they will mail me back my the gift card I tried selling to them.

Desired Settlement: I want the ***** and ****** $250 gift card I mailed to them to be immediately returned back to me.

Business Response:

Hi

 

All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, they have been shipped back to you.

Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at ******************** and make sure you include your order number and date in the email.

Thanks for your understanding,

-CardCash Customer Support

1/8/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a $25.00 ******* ****** ******** Gift Card and was sent a Paper Gift Card. Tried to use approximately 40 days later and was told by ******* ****** that it had a zero. balance. Tried to contact ABC GIFT CARDS by Email several times but they would not respond. Card was ordered 2/16/2015, reference order no. *******

Desired Settlement: Want a refund of my purchase price which was $20.50.

Business Response:

Hi,

My apologies.

We have issued you a website credit in the amount you paid for this gift card.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold $400 worth of gift cards to them. They refused to issue payment of the $361. 12-9-2015 ***** ********** # ******* *********** *** ******* $361.00. As requested a copy of my drivers license was emailed to the company.

Desired Settlement: I require the $361 that was in our agreement.

Business Response:

Hi,

 

The payment has been issued today, 1/4/16, through the method of payment you selected at the time of the sale.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/8/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased a gift card from Cash Card in June as a Crhistmas gift. Gave the card to my daughter. She went to use it and was told there was nothing on the card. It was supposed to be a $50.00 card and I paid $39.00. While Cash Card does have a 45-day refund policy, seems to me there should have been something in that card no matter when it's used. They sold it to me with a -0- balance. I requested a refund and was denied.

Desired Settlement: Would like a $39.00 refund.

Business Response:

Hi,

 

I apologies yet we are very clear about our 45 day guarantee period policy.

At this time we will issue you a $15.00 website credit.

Consumer Response: ********** ********

I am rejecting this response because:  I paid $39.00 for a card which had no money on it. It is the company's responsibility to ensure funds are on the cards they sell, regardless of the time that passed.  Plus, I do not want a credit for the store because I will not purchase anything from them again.


1/7/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I placed order ****** for a $500 gift card when I went to use the card it had a 0 dollar balance on it. When I sent an email about it I was told that since this is past the 45 days there was nothing they could do. When I placed a call to the company I was told that I would get a refund. I am being told by 2 different people that different things will happen. First the company takes my money and doesn't provide me with the gift card that I paid for then I am given the run around by two different people

Desired Settlement: I would like the refund that I was told I would get for the $445 that I paid for the gift card.

Business Response:

Hi,

 

Customer sent in claim passed the 45 day guarantee period.

 

It clearly states on our site about our 45 day guarantee period.

Consumer Response:
Complaint: ********

I am rejecting this response because: I called place where the gift card is from and they said the card was use on December 7th 2015. If I had the card the whole time and have never used it how does someone else get the information to use the card. The first time I printed out the electronic card was December 17th. Was this card sold to someone else to use since I hadn't use it prior to the 45 day notice. This seems like some kind of scam. 



Regards,

***** ******

Business Response:

Hi,

 

After further research into this matter we decided to issue you a refund.

 

You were told something and we will keep to our word.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

1/5/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift card for $98.26 when I used it at the merchant store the gift card only had a balance of $25.60. I reached out to the vendor and provided them with supporting documents to get this resolution through phone and email and never received a resolution just that someone who get back to me. I reached out to them through emails on several occasions and have not received any further responses.

Desired Settlement: I would like to receive the balance of the card of $72.66.

Business Response:

Hi,

 

Customer reached out to us passed our 45 day guarantee period.

 

We clearly state on our site about our 45 day guarantee period. 

12/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I went to ABC Gift Cards to sell a gift card in August 2015. The company validated the gift card and I was told to mail the card. I mailed the card and have not been paid the amount agreed upon. I have emailed ABC repeatedly and have not received payment. The response I get is that payment will be received shortly and that was 10/23/15. Below is som ##- Please type your reply above this line -## You may reply to this email to further update the ticket. Tara (CardCash) Oct 23, 9:51 AM Hello, Thank you for your cooperation. Your order will be processed shortly. If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again. Regards, Tara Customer Support 800 Cash-214 Cswnswlil Oct 23, 8:56 AM Please use paypal ******************* Sent from my iPhone Tara (CardCash) Oct 23, 8:26 AM Hello, Your order is processing for payment. I do see that you selected to get paid with Amazon. Unfortunately,we are no longer generating Amazon payments. Please let me know how you would like to get paid. Your options are :PayPal,Direct Deposit or Check. If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again. Regards, Tara Customer Support 800 Cash-214 Cswnswlil Oct 22, 10:13 PM It's been over 2 months and I am still waiting for this order to be processed and receive my payment. Please process immediately Norma Sent from my iPhone ******* (CardCash) Sep 29, 2:50 PM Hi Norma, Thank you for contacting Card Cash customer care. We’re on the last stages of processing this transaction, and once completed we will then issue the payment to your account. If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again. Best Regards, ******* Customer Support CardCash/ABC GiftCardspayment. After processing comes Payment Initiated and the finally Paid.

Business Response:

Hi,

 

The payment was sent to the seller on 11/27, to the email address on file. 

12/11/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 8/9/15, I submitted 3 sell orders with the business. On 8/10/15, I mailed the gift cards and a copy of the sell orders to the ********* ** address via USPS, as per instructions. Receipt of the amazon.com gift cards I requested in the sell order was expected in a reasonably timely manner, as the sell order indicates that the payment would be issued within 24 hours of receipt / validation. On 10/21/15, I emailed the business to obtain a status on the order, as I have not yet received the amazon.com gift cards. There have been communications back and forth, with only their acknowledgement that they have not yet received the cards and their continued requests for information that I have provided in 3 of those 5 emails, inclusive of the cards, sell orders, and receipts for tracking / mailing. When I used my copies of the gift cards, I confirmed that at least 1 card had a had a reduced balance from when I mailed the card. This tells me that the cards have been received by the business and redistributed to others, or that the mail has been tampered with after I fulfilled my obligation to the business. The most recent email I received from them was on 11/5/15, whereby they requested information about the cards (i.e., physical gift cards or ecards), which has already been provided to them in a previous message. I have made a good faith effort in this transaction with the business, to which the business has not completed their obligation to me as their customer to provide me with my payment or resolve the issue I have raised within a timely manner.

Desired Settlement: Expected payment in the form of amazon.com gift cards, as outlined in the 3 sell orders in a timely fashion.

Business Response:

Hi,

 

Payment is being sent to the customer for all three orders via the payment method the customer selected. 

12/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a giftcard from their website. The card was an e-giftcard, so they emailed me the code. After a week, the card was at $0 before I used the entire amount. There was still over $465.20 on it. I contacted them about and they said it would take 5-7 business days. It's already been twice that amount of time and they have not told me what they can do. I contacted the store (Lululemon) and they said that that giftcard was frozen b/c it was bought with a stolen credit card initially. So basically, i bought a giftcard that was bought with a stolen giftcard and ended up losing over $500. The total amount on the giftcard was $1000.

Desired Settlement: I would like to get my money back for the amount that was lost.

Business Response:

Hi,

 

On 11/4/15 the customer has been refunded back to the credit card used at the time of the purchase. 

12/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cardcash is a business that sells gift cards. I placed 4 orders for a total of 5 gift cards on 11/13/2015. The first order (Order # *******) consisting of 1 gift card worked successfully. The second order (Order # *******) consisting of 1 gift card was an invalid number (meaning it was never activated or had value). The third order (Order # *******) consisting of 1 gift card was an invalid number. The fourth order (Order #*******) consisting of 2 gift cards had 1 gift card which worked successfully and 1 gift card with a balance of $0 when it should have $400. On 11/13/2015, I contacted the business' claims department with this information (including specific evidence) that the product/service rendered was fake/fraudulent/not as promised. I believed in good faith the business would correctly resolve the issue and on 11/19/2015 they responded saying that the cards are fully working (when they're not working).

Desired Settlement: For the second Order #******* consisting of 1 gift card, I request a full refund of $510.20. For the third order #******* consisting of 1 gift card, I request a full refund of $540.05. For the fourth Order #*******, I request a partial refund of $305.60.

Business Response:

Hi,

 

Customer has been refunded for all the gift cards he was not able to use.

 

Refund as sent back to the method of payment used at the time of the purchase.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

12/4/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card online from the web site of Cardcash.com. I paid with Paypal. They received cleared funds. I never received my gift card. I paid them $88 for a $100 gift card, but the card never arrived. Upon inquiry, I was told they did not put tracking on the gift card. They told me they sent it to a different address, not where I live. They indicated that it was my problem to find out what happened. The address they sent it to was NOT my Paypal address, and NOT my credit card address and NOT my address on file with them. They sent it to a place I lived at 15 years ago and I have no relationship with whomever lives at that address now. I had several transactions with Cardcash.com in the last year, all of which had my current address listed on their web site. They offer no explanation why they sent it to the wrong address and absolutely no resolution. They literally just got away with my money.

Desired Settlement: I want my money back for a purchased item that was not received, due to their mistake.

Business Response:

Hi,

 

Customer is going against the BBB rules as they disputed through the method of payment used at the time of purchase.

Consumer Response:

Complaint: 10979033

I am rejecting this response because:

Complaint was originally made to business who ignored issue and deflected responsibility.


Regards,

***** *******

12/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: For Order # *******, the ***** ****** just told me that there was some kind of "account hold" on the card, and they were unable to use my card any more. I would like a refund , since I was unable to utilize this gift card. Please and thank you !I contacted you via the website and waited the "2 business days" but no response.

Desired Settlement: I would like a refund immediately, since I verified the card balance and it looks like the original location where the card was purchased at withdrew the funds.

Business Response:

Hi,

 

Customer has been refunded on 11/20 back to the method of payment used at the time of purchase. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

11/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I just bought several target gift cards. Others are all good, but I received one with zero balance on it. Can you help me out here?

Business Response:

Hi,

 

A refund has been issued to the customer on 10/29 back to the credit card that was used at the time of purchase.

11/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On October 13, 2015, I placed an order for a ********* Gift Card for a total value of $1000.00 (CardCash Order ****** ). The final price of the gift card was $975.00. The gift card was an e-gift card. On November 4, 2015, I went to book air tickets for a christmas trip and the e-gift card showed the value of 0.00 and was marked as "Cancelled". Upon contacting *********, I was informed that the term Cancelled mean "Cancelled: *********® gift card was reissued or the card was cancelled due to fraud". I have since contacted the credit card company to initiate a dispute since I only have 60 days to do it. Moreover, the element of trust is broken and I would like to receive a full refund of $975 that I paid for this fraudulent gift card. Additional Information: This business does have a 45-day buyer protection policy.

Desired Settlement: Since the element of trust is broken with this vendor, I would like to be issued a full refund of $975 and i will move on with my life buying airtickets directly from *********.com

Business Response:

Hi,

 

Customer was refunded back to the credit card that was used at the time of the purchase. 

11/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Placed an order on 10/16/15 to trade in two gift cards for a gift card to another store. Received an email promising that my order would be processed within 1-2 hours with a 24 hour maximum. In addition to extremely long telephone wait times, every time I call I am told that it will just be another 24 hours, that they will "talk to the processing department" and resolve the issue. Order# *******

Desired Settlement: I want what we contracted for.

Business Response:

Hi,

 

We will be sending out a check to the customer for the full value of the gift cards traded in. 

11/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased ****** ******* $50/- gift card for $45/- with other gift cards well totaling $175.50 on 05/13/2015. I was able to use the other gift cards except ****** ******* $50/- gift card - It says the account has been closed. So, I found out this only 10/18/2015. Obviously this company is trying to sell a used Gift card and cheated me $45/- that I paid for this card and now when I filed a complaint by email on 10/19/2015 (It was very hard to reach them as when you call this company's ph number it hangs up). Finally they replied today on 10/22/2015 stating that 45 days period is over and they can't do anything about this closed $50/- gift card they sold to me. I want to make sure people stay away doing business with this company.

Desired Settlement: Please refund my $45/- that I paid for this $50/- gift card as soon as possible.

Business Response:

Hi,

 

We clearly state on our site as well as we send a document with the purchase that reminds our customers about our 45 day guarantee period. 

 

We will issue the customer a $15.00 website credit.

11/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** **** Oct 22, 7:46 PM Good evening, I have an issue with 2 of the *** ****** gift cards you sold me back on April 20, 2015. My wife tried to use them this evening to purchase some items and 2 of the cards did not work. I called the toll-free number on the back of the gift cards to check the balances and the representative I spoke with said they both had a $0 balance. I asked him when those cards were used and he said both were redeemed in the full amount on December 3, 2014. This was well before I purchased those gift cards. Please let me know how we can resolve this as I have lost out on $200 worth of gift cards (I know I paid $139.65 for 2 of them out of the 3 I ordered). My wife was able to successfully use 1 of the $100 gift cards so they were not all used previously. Thank you, ****** Date: Mon, 20 Apr 2015 03:41:09 +0000 From: noreply@cardcash.com To: *****@hotmail.com Subject: Order Confirmed Hi ****** ****,Thanks for shopping with us today! Your confirmation number is #****** Your order details are as follows: Merchant NameQTYFace ValueDiscount %Subtotal*** Taylor3$100.0026.50%$220.50Payment Method: ****** Shipping Method: USPS First Class (with Delivery Confirmation) Total Face Value: $300.00 You Saved: $79.50 Coupon Discount(FASHION): $11.03 Total: $209.47 If you have any questions, please contact us at customersupport@cardcash.com, or by calling **************. Thank you for your business and have a great day, The CardCash Crew

Desired Settlement: I would either like the $200 value of the gift cards I purchased from their site or a refund back in the amount I paid to them for the two bad gift cards.

Business Response:

Hi,

 

We clearly state on our site as well as we send out a document with the order reminding our customers about our 45 day guarantee period.

 

We will be issuing a $25.00 website credit to the customer.

 

-CardCash Customer Support

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,
****** ****

11/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent 2 cards to cardcash. They said payment would be sent out in 24-48 hours. It had been a week, so I called customer service. They said they didn't know how long it would take to get the money. I asked them to send the cards back. They cancelled the order, but told me they didn't know when they would ship them back but they would put a note in. When I told the representative that was unacceptable, he went silent (with the call still active) for over 3 minutes before hanging up on me.

Desired Settlement: I would either like my money or the cards back so I can sell them elsewhere.

Business Response:

Hi,

All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, but they have to be retrieved and mailed back to you. In a large facility, this can take several days.

Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at service@cardcash.com and make sure you include your order number and date in the email.

Thanks for your understanding,

-CardCash Customer Support

11/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I visited cashcard.com to exchange a $50 gift cardthat my daughter received, for a cash card value (she didn't like the store from which the original card was purchased). After providing the card's information, and receiving confirmation from the website (see below) the card with the refund was never sent, I did not received a reinbursement and several attempts to resolve the matter, were ignored by the website's support department. Below is the email I received initially, confirming the transaction: =================================== Hi ******, Thank you for using the CardCash gift card sell system! Your confirmation number is #*******. The following is a summary of your order and the payout for your gift card(s): Merchant QTY Face Value Percentage Pay Amount ******* 1 $50.00 69% $34.50 Total: $34.50 Payment Method: Mail Check Your card(s) will be verified and payment will be made in 1-2 days. If you have any questions please contact us at support@cardcash.com, or by calling **************. Thank you for your business and have a great day, - The www.cardcash.com Crew ===================================

Desired Settlement: I'd like to receive the amount agreed upon $34.50.

Business Response:

Hi,

 

We will be processing this customers order.

 

A check in the amount of $34.50 will be mailed out to the address on file. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I received a check for $34.50 as agreed. Please close the case as resolved. Thank you very much for your assistance.

11/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I went to get an estimate to sell my gift card. I accidentally hit sell gift card. I then immediately contacted card cash and talked to **** and she said she canceled the sell order and I could use my gift card. I then went to Best Buy to use my gift card and it was declined. I contacted card cash again and spoke to adel. She said the order was never canceled and they already sold my gift card to someone else. She apologized for there mistake and said they would pay me for the gift the amount I was quoted. I agreed to those terms. She said I would recive payment in my bank account 24-48 hours. 10 days later I still have not received anything. Not even a phone call or email back. I have emailed and called then multiple times in those 10 days and still they never responded back to me nor paid me for what they owe me. I do not know what else to do at this point to get my money they owe me. Please help.

Desired Settlement: I just want them to pay me what they owe me immediately.

Business Response:

Hi,

 

Payment was initiated today to the method of payment selected by the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

11/8/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased discounted gift cards from abc gift cards. I received the gift cards via electronic email. When I went to redeem the gift card in store only one of the two functioned. I contacted the email support of abc gift card. After a week of waiting for a response I decided to call the support line. Was transferd twice spoke to a supervisor, who assured me that the claims department would investigate. This was over a month ago. Didn't receive any response email or phone. Basically I just got ripped off 40 dollars.

Desired Settlement: I would like a refund of 40 dollars and an apology.

Business Response:

Hi,

 

A refund has been issued in the full amount back to the credit card that was used at the time of the purchase. 

 

-CardCash Customer Support.

 

11/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: sold me a ********* gift card that does not work

Desired Settlement: $8

Business Response: Hi,

The customer disputed the charge with their credit card company. As per BBB policy they can't simultaneously pursue a resolution through the BBB.

Consumer Response:


I am rejecting this response because:
i have not 
I would love to see proof from the credit card company


11/2/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On 09/25/2015 I placed an order # ****** at Card Cash for $50 *** gift card # ****************. On 10/27/2015 I tried to use this card for the 1st time as a payment at *** restaurant. A server told me that the card was invalid so I paid cash. I called *** customer service ************** only to get informed that the card has $0 balance. I had already tried to contact Card Cash on 10/27/2015 via email but was left without respond.

Desired Settlement: I expect a gift card full value refund of $50.

Business Response:

Hi,

 

A full refund has been issued back to the method of payment used at the time of the purchase. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/27/2015 Advertising/Sales Issues | Complaint Details Unavailable
10/25/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On September 28, 2015, I sold ten ******* $50 gift cards online to CardCash for $425. My order number is *******. I mailed the cards by parcel letter to their Brick, New Jersey address. I had not received payment, and I called them on October 6, 2015 to find out if they had received my cards. I talked to a woman with an Indian accent, who said that the cards had not arrived, and that there was a typhoon in New Jersey. I do not believe her, I don't think it takes 8 days to receive a letter. I asked her what happens if they don't receive the cards. We discussed paying me for the gift card numbers without the cards, which they do and they would pay me $395. She asked me if I wanted to cancel the order, and I said yes with the understanding that I can sell the gift cards without sending them the physical cards for $395. She said that if the cards arrived, they would mail them back to me. Since then, they have ignored my e-mails, and it's extremely hard to reach them by phone. When I do call, I reach the same woman with the Indian accent. When I asked to speak to her supervisor, she said that she was looking up my order on the computer, and then put me on hold and didn't return to me. They won't let me talk to anyone in authority to resolve my case. I have also learned that my gift card numbers have already been used by other people. If my order is cancelled, then they should not be allowed to sell or use my gift card numbers. They have in effect stolen $500 in gift cards from me and refuse to pay me anything. I ask for at least $395 for the ten gift card numbers.

Desired Settlement: $395 to my Paypal account

Business Response:

As per customers request on October 6th order *******
has been canceled. The gift cards have not been
sold or used, but they have to be retrieved and mailed back to you. In a large
facility, this can take several days.

Our company
policy permits us to supply you with the tracking number for the shipment
exclusively through our corporate email. Please email us at s***************.com and make sure you include your
order number and date in the email.

Thanks for
your understanding,

-CardCash
Customer Support

10/25/2015 Billing/Collection Issues | Complaint Details Unavailable
10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I MAILED CARDCASH.COM A ***** ***** GIFT CARD THAT WAS VALUED AT $134.09. I CONFIRMED THIS WITH SEVERAL DIFFERENT ***** ***** LOCATIONS. I PAID APPROXIAMTELY $5.00 TO SHIP THE GIFT CARD TO CARDCASH.COM. I WAS TOLD THAT I WOULD RECIEVE $112.64 FOR MY GIFT CARD. TODAY, I RECEIVED AN EMAIL STATING THAT THE BALANCE OF MY GIFT CARD WAS $0.

Desired Settlement: I EITHER WANT MY GIFT CARD RETURNED WITH THE FULL $134.09 ON IT OR I WANT MY PAYMENT OF $112.64.

Business Response:

Hi,

 

The ***** ***** Gift Card was re-verified via phone, it has the full balance of $134.09.

 

Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at ******************** and make sure you include your order number and date in the email.

Thanks for your understanding,

-CardCash Customer Support

 

 

Business Response:

Hi,

 

The ***** ***** Gift Card was re-verified via phone, it has the full balance of $134.09.

 

Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at ******************** and make sure you include your order number and date in the email.

Thanks for your understanding,

-CardCash Customer Support

 

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On September 29, 2015, I ordered a discounted $25 gift card from i-Tunes. When I got the e-gift card and tried to activate it, i-Tunes said it was not a properly activated card. I emailed cardcash.com that it was not properly activated, per i-Tunes. I sent the 1st email on 9/29/2015. The 2nd on 10/3/2015 and the 3rd on 10/6/2015. It is now 10/16, and I have yet to receive ANY response from cardcash.com. I have tried the e-gift card code additional times to see if the card had been activated but it has not.

Desired Settlement: I would like to have my money back.

Business Response:

Hi,

 

A full refund has been issued back o the Credit Card that was used at the time of the purchase.

 

-CardCash Customer Support.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on October 1, 2015 and paid in full via credit card. Per their website's statement, these physical gift cards were to go out in 1-2 business days. After checking my account on their website, I sent an email to their contact address on October 10th but heard nothing. On Monday, October 12, I called their customer service line to ask why my cards had not shipped after giving them more time than the standard amount to ship. I was assured that a message would go to the shipping department and that this was a one-time delay. Today is Thursday, October 15th and the status on their website still does not show that it has been shipped after 3 more business days. This order is my fourth over the course of our business relationship and the only one that has had an issue so I'm perplexed on what the issue is.

Desired Settlement: I would like a prompt and full refund back to my credit card used for the product (gift cards) that have not been delivered per my order. I have been patient, made good faith efforts to contact them, and gave them added time to fix the issue. As such, I'd like my money back since they have not provided any of the promised items. Thank you for your time.

Business Response:

Hi,

 

A full refund has been issued back to the Credit Card that was used at the time of the purchase.

 

-CardCash Customer Support.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

It is unfortunate that their shipping department's failure to perform has cost them both this sale - and a permanent customer.  I doubt that I will ever use them again.  But, a thank you to BBB for their quick handling of this complaint.

I have reviewed the response made by the business in reference to
complaint ID ********, and find that this resolution is satisfactory to
me.

10/23/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 Bloomingdale's Gift Cards on Cardcash.com; however, when I tried using it in the retail store, these were not valid. I called Bloomingdale's Gift Card desk to check on the reason why I could not use these cards (maybe I needed to active them), they went ahead and research about these 2 cards. They investigated and told me there is no value inside these cards. I told them it cannot be true because I got these online and have never used them. I also asked them to look up the transaction history of both of these cards and they said that there is no records of Bloomingdale's issuing these cards, these cards are not valid and not authentic. I contacted CardCash right away and Janice responded to me saying that there is nothing else they can do as I purchased these cards beyond their 45 day guarantee. I felt cheated and paid for gift cards that are no authentic. This is false advertisement of the value of the gift card. I ask for the BBB to intervene and help me rectify this matter. Any information needed from me, I will be happy to supply. The value of the gift cards are $100.00 and $25.00. Thank you for your help.

Desired Settlement: I would like a refund of the amount I paid for these cards since they are not valid and non-authentic.

Business Response: Hi,


We’re sorry that you were disappointed with your purchase. Our company policy is to
guarantee all purchases for 45 days. However, I am authorized to make an
exception in this case to ensure your satisfaction with your order. We can
either offer you a website credit in the full amount of your purchase or we can
issue you a full refund via whatever payment method you selected. Please let us
know at service@cardcash.com which you prefer. Please make sure you include your
order number and date in the email.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. THANK YOU for your help.

10/23/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold ABCgiftcards/cardcash a few gift cards In August 2015 via order *******. They have gone through and validated the balance of the Gc from that order and paid me in full. I sold them another set of cards in October 2015 order 1******. They have clawed back the value of one of the cards from the August order ******* for 45.50 despite the fact that they have already validated the balance in August. The GC in question is an Arco Gas GC. There is no way I could have used it as the card has been in their possession. The card can only be used in store. The company themselves offer a 45 day guarantee to their customers so it makes no sense for them to try and claw something back 2 months later

Desired Settlement: Pay me back my 45.50 that was already paid

Business Response: Hi,

As per terms and conditions which you agreed upon at the time of sale, if there is an issue with the gift card you will be held responsible.

 At this time,our customer service manager determined that we will not be deducting the $45.50 and you will be paid the $45.50.

-CardCash Customer Support

Consumer Response:

I am rejecting this response because:
Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreement. 
Why is it that when I checked the balance of the card at hand it contained the original value. Why did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?

Business Response:

Hi,

 

As we stated before, at this time,our customer service manager determined that we will NOT be deducting the $45.50 and you WILL be paid the $45.50.

Before a sell order goes through there is a box that you checked off stating that you will be liable for anything that happens to your card.

 

-CardCash Customer Support

10/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9/21/15 I submitted information to sell my ****** ** gift card that has $159.08 store credit on it. I mailed it to them 9/22/15. After not receiving any confirmation of ABC Gift Cards receiving my gift card I decided to give their customer service a call, when I spoke with a representative she told me they had received the gift card on 9/25/15, that the transaction was indeed declined although she said she couldn't provide me with any reasons for that. She also assured me that the gift card would be mailed back to me within a maximum of seven business days. It is no 10/14/15 and I have no received my gift card. I called ABC gift cards customer service again yesterday, 10/13/15 and spoke to a representative named ***** who told me my card has not been shipped out, there are no new updates on it but that I would be notified if there are any. My main concern with this transaction is the value of the gift card is over $100, I am also leaving the state of California from 10/28/15 to 11/07/15 and I would like to make sure my gift card is secure with me before I leave for vacation. My order number with ABC gift cards is # *******

Desired Settlement: I would like a refund of $159.08

Business Response: Hi,

All cards we receive go through a rigorous verification process. The cards in your order
were identified by our system as potentially problematic. They have not been
sold or used, but they have to be retrieved and mailed back to you. In a large
facility, this can take several days.

Our company policy permits us to supply you with the tracking number for the shipment
exclusively through our corporate email. Please email us at s******************* and make sure you include your
order number and date in the email.

Thanks for
your understanding,

-CardCash
Customer Support

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 9-4-2015 I visited ABC Gift Cards and upon review of policies and procedures I processed an order to sell a ****** gift card for the amount of $400 I was given a quote for 300 and decided to proceed. During the lengthy process (delayed shipping) I contacted them on several occasions to get an update on the status of the delivery. I spoke to several employees who had a different answer every day. (Jewish Holiday,48 hours for pickup,etc) Finally the card arrived and the verification process was expedited upon request. a few days later I received an email that the transaction had been cancelled and the card would be returned to me due to it being a high card value. When I inquired as to why this happened I was placed on hold for over an hour until a voice messaging system came on and told me to say my name. it then instructed me to end the call. I called back and had to wait an additional 10 min to speak with a customer service rep and demanded to speak with the first available supervisor. Finally, after waiting for an additional 30 min I finally spoke with a supervisor. After she explained to me that they only accept high value ****** cards(any card over 300) from bulk sellers she apologized and said there was nothing she could do to override the system. I asked her if she could expedite the card. Finally I asked her for her name and before I could get the words out she disconnected the call.

Desired Settlement: I feel since no adequate explanation was given as to why this transaction was cancelled and there are Gift Cards on the site ranging in the 1000 dollar range. I request that this order be completed and I be given the amount that I was quoted during the initial order.

Business Response: Hi,

As per out terms and conditions we have the right to decline sell orders. 

10/19/2015 Problems with Product/Service | Complaint Details Unavailable
10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift card with a $200 dollar value. The card came to me with a $0 balance. I have contacted CardCash via email with no resolution.

Desired Settlement: I would like my money back ( credited back to my card) or the gift card value that I purchased.

Business Response: Hi,

A refund has been issued back to the credit card that was used to purchase the gift card.

-CardCash Customer Support

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold them two gift cards and they have yet to make payment for the amount owed. This is a trivial amount of money - just send it to me. I plan to file a police report and a complaint with the AG of NY and NJ as well as the FTC.

Desired Settlement: $12.40 paid to me ASAP.

Business Response: Hi,

Our system declined the order. The gift cards are available for use by the consumer.

10/19/2015 Problems with Product/Service | Complaint Details Unavailable
10/18/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I sell my unused brand-new first-hand gift cards to cardcash.com. My sell order confirmation # is *******. My cards were received on Sep 24. They updated the order status to "Escalations" on the website on Oct 2. So I inquired what that it meant and anything I could do to receive my payment. I called them four times (twice on Oct 2, once on Oct 5, once on Oct 6). Each time the waiting time is at least half an hour. I have also sent them six emails and no one has ever responded.

Desired Settlement: I would like to receive my ACH Deposit ASAP.

Business Response: Hi,

I apologize for the delay. We reached out to the customer today and left a message. When we hear back we will move this forward.

10/18/2015 Problems with Product/Service | Complaint Details Unavailable
10/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for a gift card. They charged my ****** account and never sent it. I had to open a claim with my ****** account. I contacted them several times, once by phone, and a few emails. They said they are looking into it. I feel that they should state their policy on there website about how long they can hold onto your money, Is it days , or weeks?

Desired Settlement: I feel that they should state their policy on there website about how long they can hold onto your money, Is it days , or weeks, months, or years?

Business Response: Hi,

We have no record of a sale under that email address. If you send me a screenshot of the charge I can look into this.

Jeremy

10/13/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a physical $100 ********** gift card, order number ******. I specifically ordered a physical (i.e., plastic) card so that I could give it as a gift to a friend, but what I received in the mail was a printout with the card's bar code on it. I didn't want to give a paper printout as a gift, so I instead bought a gift somewhere else and gave it to my friend instead. I don't typically shop at **********, so I did not use the card for a few months. When I recently tried to use the card at **********, they informed me the card had already been used, and had a zero balance. CardCash took my money and sent me a card with no value. I'm first and foremost thankful that I saved myself the embarrassment of giving this card as a gift, but instead I dealt with the embarrassment of standing in front of a long line of customers at the checkout while multiple store associates tried to find out what was wrong with my gift card. I complained to CardCash via email, and they responded that they would not help me, and then ignored my replies. I bought a different gift card from them a few months before this and used it without a problem, so I was hopeful that they would do the right thing and make me whole. All I am asking is for them to give me credit for their website in the amount I paid for the card ($81.00), so that I can try buying another card. Thank you in advance for your help.

Desired Settlement: Please give me a store credit of $81 valid on cardcash.com or abcgiftcards.com, so that I can try purchasing another (hopefully not zero balance) gift card. In lieu of that, refund me the $81 so that I can use it on another web site.

Business Response: Hi,

Despite the fact that this is past our 45-day guarantee we can make a one-time exception and issue a website credit for the purchase price. In the future we ask that all gift card be used within this window.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


10/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contacted ABCGiftcards at customersupport@abcgiftcards.com on 9/28/2015 regarding the below issue, and still have not received any response at all. I am having multiple issues with the ********* gift cards I recently purchased. I am suspecting some sort of scam or maybe stolen cards that have been sold to me, I am requesting a full refund for those and hope you will take proper measure towards the seller(s) of such items that make the gift card marketplace a non-safe environment.  ********* Card from this order ****** stated to have a value of $25 shows a value of $0. ********* Card from order 972120 stated to have a value of $100 ending in 2149 seems not to have been even activated yet. ********* Card from order ****** stated to have a value of $250 ending in **** seems not to have been activated yet.

Desired Settlement: As per the 45 day card balance guarantee on their website, the business should refund me for those gift cards. IT should also seek to identify and penalize the seller(s) of such fake, or stolen, gift cards.

Business Response: Thank you for getting these to us. We will be researching and processing a refund for the cards that have issues.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

10/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I placed a claim on CardCash regarding my purchase on a ************** gift card that was purchased on Sept. 8th. On Sun. Sept. 20th the claim was placed because I when I went to the store the day before and tried to do a purchase the card showed in the store system as "inactive" I even got into an argument with the cashier stating that I had already done two previous purchases online and the card had to work, I asked for the manager and then she tried so many different ways to run the card and kept on getting the same error. She tried to call the number on the printable card but since it was on a Sunday it was closed and she told me to contact you via e-mail that there was nothing she could do. I had to pay for my purchase out of my pocket when the whole purpose of this card was for that. These were my totals for my online purchases: one for the amount of $106.42 and the second purchase was for $76.03 totaling up to $182.45. The gift card had a value of $500 on it when I purchased it, once I got home I went online to check my balance on the card to see what was the mistake and when I put all the information in I get a message stating "oops this card had been tapped out" when I am still supposed to have a balance of $317.55. I then e-mailed CardCash and received a e-mailed on Sun Sept 20th that my case was handed over to the claims department, that I would get an answer on my status within 1-2 business days. I received nothing, so then I decided to call Customer Service and after the 2nd business day and was told that it would take from 5-7 business days from the day it was handed over to the claims department. It has been 7 business days already and I have received nothing from them at all no status, no update, no nothing. This is unacceptable and bad service, why are they playing with my own money that was payed for this card. I paid $365.00 for a gift card that had a value of $500.00. According to their website there is a 45 day Buyer Guarantee and I need proof.

Desired Settlement: I expect to get a refund of the amount that I am owed this is what I deserve since this is what I paid for. Either I get my balance of $317.55 on the ********* ***** Gift Card or get my full refund that I paid for this card which was $365.00. I should really be asking for more for all the trouble and issues I am going through for a purchase I made with my money.

Business Response: Hi,

I apologize that this refund slipped through the cracks. I will have it taken care of right away.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I only need them to be aware that I need this taken care and expect a response as soon as possible.


10/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a ******* and *** gift card in 2/2015. I received a refund for the *** card because it had no funds on it when I received it. I used the ******* gift card once to purchase a salad. When attempting to use the card again, it has a zero balance. When I contacted Card Cash, I was told I would get a refund for the card. I contacted them several times after not receiving the credit. I received responses from the that the refund was in process, then finally, I waited too long to request a refund. I even called on 7/6/2015 and the Rep spoke to a Supervisor that told her I would receive a replacement ******* gift card. The customer service with this company is not good. You are told one thing on the phone, and another thing via the internet. I am not satisfied with my experience with this company as in the end, I was cheated out of full usage of a gift card. My initial order # was ******.

Desired Settlement: With the numerous times I have called and e-mailed this company concerning this matter, they should send me a refund or replacement card for customer service/relations purposes.

Business Response: I apologize for this issue and thank you for bringing it to our attention. Our records show a refund on 7/1. Is that incorrect? Did it show on the customer's end?

Consumer Response: I am rejecting this response because:  I have no record of ever receiving a refund or replacement card as they promised me.

Business Response: Hi,

We processed the refund again today. I apologize for the delay.

Jeremy

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

10/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card to Disney from CardCash.com. The gift card should be redeemable for payment towards a vacation package at Disney World. I received the gift card from CardCash.com. While I can see a valid balance on the card when I check online, and a travel agent at Disney World can also see the valid balance, for some reason they cannot apply the gift card toward the vacation package. I emailed CardCash.com at support@cardcash.com on July 13 asking for assistance in resolving the issue. I received no reply. I emailed the same address on July 17th asking for any follow up and received no reply. I called CardCash.com on July 20th and discussed the issue. I was instructed to send a description of the issue to claims@cardcash.com. I did that on July 20th and received no reply. I emailed CardCash.com on July 27th asking for follow up by Wednesday July 29th. I received no reply.

Desired Settlement: Issue a full refund for the purchase price of the defective gift card. Improve customer service. It is simply unacceptable that five attempts to contact and resolve the issue resulted in four complete non-responses and one runaround response.

Business Response:

 

Complaint ID #********

Hi,

 

We will be issuing a full refund for this. I apologize for the oversight.

 

******

10/8/2015 Billing/Collection Issues | Complaint Details Unavailable
10/6/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I never receive the two ****** ********** that i ordered for digital delivery. I tried to communicate via email support and calling the support number but no one responded on both. I went ahead to dispute the transaction on Paypal after a week, apparently Paypal does not cover it. I was told by Paypal that its was being shipped via USPS with a 0000 tracking number which does not exist. My order was for digital delivery via email. I was contacted via email by Card cash after i tried to dispute on Paypal. i didn't get any reply after i wrote back. Its already been a week . I purchased the cards on July 12,2015.

Desired Settlement: I would like to get a refund or the delivery of the product i purchased.

Business Response:

 

Complaint ID #********

Hi,

 

A chargeback was placed on this order which invalidates it from being pursued through the BBB as per BBB rules.

 

******

10/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi, I purchased three Bloomingdales gift card from the ABC gift card website, which is $105 total. And after I received them in my email, I tried to use them on the Bloomingdales website, it turned out that all of these three cards are invalid. And the worse is, the instruction says "enter the card number and Pin" But they didn`t even have the pin number with the gift card information, which made me did a little research about this website (should`ve done that before I purchased, but it`s too late now.) The reviews online about this company is horrible- basically everybody spent their money bought these "gift cards," but none of them have worked. There is one guy provided the information about how he called the customer service but he didn`t get any refund back until he filed a claim on BBB website. So I`m trying to do the same thing and looking for your help. Please help me out! Thanks! -Yue

Desired Settlement: At least they are not doing any fraud or scam. It costs people too much time and energy to deal with them.

Business Response:

Complaint ID #********

Hi,

 

Both refunds were processed on 7/23. We apologize for the issues.

 

******

10/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 7/9/15 I ordered three physical J Crew gift cards from cardcash.com. On 7/11/15, I received a package that only contained two physical gift cards. In place of a physical gift card for the third item (a $25.00 J Crew gift card), a print out of an unknown person's email was provided that contained J Crew redemption information (the email appears to have been sent as a gift from one individual to another). I specifically ordered physical gift cards to avoid this situation (to provide additional protections against fraud). When I tried to enter the e-mail's redemption information at jcrew.com, the information came up as "invalid." I also called the J Crew gift card phone number, which also told me the information was invalid. I have spent over 30 minutes waiting to speak with a customer service representative at cardcash.com (at the number provided on the cardcash.com web site - **************) and I was never connected to a live person. I sent an email to cardcash.com, but have not received any response.This process has been very frustrating and time consuming,. I will never use this merchant again.

Desired Settlement: I am seeking full reimbursement for the amount paid($23.13) for the invalid gift card.

Business Response:

 

Complaint ID #********

Hi,

 

The refund was posted on 7/14. I apologize for the issue

 

******

10/5/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I just sold these people 2 gift cards that is value at $500.00 each they sent me a check for the sum of $750.00 which was fine until i tried to cash the check.The bank i went to tried to call these people and verify that the check was valid and the got a busy signal.While they was on their phone i called from my cell phone and got them. But the bank couldn't get them on their land line.I called the customer service number they have listed , but can't get any help or satisfaction from these people not even the bank the check is written on.they sent me the check by mail.Who do i contact about what i consider mail and internet fraud since this was done on the internet?

Desired Settlement: I just want them to honor this check or send me a prepaid card in the amount of $750.00 or i will pursue this to the full extent of the law.

9/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In January, I purchased a $100 American ***** gift card from CardCash.com and paid $74.55 for the gift card. I assumed that the gift card would be available for viewing on my account when I went to American ***** a few weeks later; however, I was incorrect in that assumption. I realized that I had never been sent the gift card to my email in the first place. I called CardCash.com and they sent me the gift card via email a few days later. The next time I decided to go to American ***** was a few weeks later when I realized the gift card they sent me was non-functional. They claim to have a 45-day guarantee, and yes, more than 45 days passed from the time I purchased the card and when I realized the card was non-functional; however, I did not receive the card for months (which is already unacceptable) and the card that I received was never registered according to my representative whom I spoke to at American Eagle. I demand my money back from this scam business who has since stopped emailing back after I attempted to simply explain my situation.

Business Response:

 

Complaint ID #********

Hi,

 

A chargeback was placed on this order which invalidates it from being pursued through the BBB as per BBB rules.

 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

9/29/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On September 8, 2015 I sent via certified mail 5 x $250 *****! gift cards for a total amount of $1,250 (Sell Order # *******). The cards were received by ABC gift cards on September 10. They quoted me $192.50 per card and a total amount of $962.50 to be paid via paypal within 1-2 business days upon their verification of the cards. I called ABC gift cards customer service at ************** on September 16 and September 17. The operator double checked with the Accounting Department and reassured me that the amount has been verified and that I would have received my payment within 24 hours. As of today, I have not received any payment. Given the numerous complaints filed for the same or similar reason, I am really concerned.

Desired Settlement: The payment is overdue and I have already wasted too much time so I would like to receive the agreed upon payment immediately.

Consumer Response:

 I would like to withdraw the complaint #********.
The company resolved the issue to my satisfaction and I received their payment.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

9/29/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought 4 *** gift eCard of $50 from cardcash.com on 7/3/2015. Cardcash.com only send me 1 gift card of $25 and other 3 gift card of $10 is missing. They also refuse refund money back to my PayPal account.

Desired Settlement: Cardcash.com should do something for the missing item I bought. Customer service is total failure.

Business Response: Hi,

A credit card dispute was placed on this. It seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund.

9/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Bought a physical $25 ********** gift card on their site but was delivered a printout instead. Invoice showed physical gift card ordered. No way to verify other than that. When I tried to use the card it was declined. I entered a complaint 70974 and was told it was past the 45 policy period. In California it does not matter. They are responsible for the gift card amount no matter the period.

Desired Settlement: Refund or send another card.

Business Response:

 

We can honor this despite the fact that it came in past the 45-day window. We will be sending over a website credit for the amount paid for the card.

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

9/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought a 100 dollar giftcard from cardcash, and received a mail with nothing inside. Then I send cardcash custom service an email to complain, and then they send me an e-giftcard. When I used this e-giftcard on 8/23/15, the store told me this card has been closed for a while, so I could not use this card anywhere. And then I send cardcash another email about this, cardcash service said it was over 45 days, so they would do nothing.

Desired Settlement: Refund or send me an active same amount giftcard.

Business Response: Despite the fact that this is beyond our 45-day guarantee we can make an exception and offer the customer a website credit for the purchase amount of the card.

We apologize for the inconvenience and request that in the future the customer uses all cards within 45 days of purchase.

9/23/2015 Problems with Product/Service | Complaint Details Unavailable
9/23/2015 Problems with Product/Service | Complaint Details Unavailable
9/21/2015 Problems with Product/Service | Complaint Details Unavailable
9/18/2015 Advertising/Sales Issues | Complaint Details Unavailable
9/18/2015 Billing/Collection Issues | Complaint Details Unavailable
9/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: CardCash sold me a stolen gift card and then refused to refund my money.

Desired Settlement: I would like a refund for the bad gift card that was sold to me, or they can send me a replacement gift card.

Business Response:

Hi,

I do apologize for this issue. Despite the fact that this is past our 45-day guarantee we can make an exception and offer a website credit for the purchase amount.

We will send it to the email we have on file.

 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

 

9/18/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased an electronic **** ** ** gift card in the amount of $119.77 from Cardcash.com on 1/22/15. My wife attempted to use the gift card on 8/10/15 and was told it was expired. I immediately e-mailed Cardcash.com and was told "I have received your claim and have located your order. Unfortunately, it appears that this order has gone beyond our 45 day guarantee. Our policy states that we will stand behind any card so long as it it is within the 45 day period.We encourage our customers to use the card within this time frame, and if there is a discrepancy with the card, to initiate a claim before the time period has passed. I apologize for the inconvenience this has caused you. Best Regards, ***** ******* Customer Support Specialist CardCash/ABC Gift Cards.com" I responded "You have got to be kidding me! That is not right. I have not heard of a gift card expiring before. So you are telling me that your company is going to cheat me out of the money I paid for the card? There must be something that can be done to remedy this situation because this is not fair or right. " There was no response from Cardcash, so I looked on their website and it states that they do not buy expired gift cards, so I sent another e-mail that quoted that portion, "Dear *****, I emailed you yesterday and have not heard back from you. I took the time this morning to look on your website and found this under your FAQ: >Do you accept gift cards that expire? Unfortunately we don’t accept gift cards with any restrictions. One very common restriction is an expiration date. Others may be a gift card only valid at some of the merchant’s locations or a promotional gift card only valid on some products.< According to this statement your company does not accept gift cards that expire. Why was I sold a gift card that expired???????????? Again there was no response from Cardcash. I then called and again was told, "Too bad, it's been more than 45 days" So I guess it's OK to steal if it's 45day

Desired Settlement: I would either like my money back or a new gift card in the amount of $119.77.

Business Response: Hi,

Despite the fact that this falls outside our 45-day guarantee window we can make an exception for this customer. Just to clarify-gift cards don't expire. We deal in the secondary gift market and buy gift cards from consumers across the country. We have excellent fraud rates, however, some bad cards can slip through the system and that seems to be what happened here.

We will issue a website credit for the purchase amount. In the future please make sure to use all cards within 45 days of purchase.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

9/1/2015 Billing/Collection Issues | Complaint Details Unavailable
8/28/2015 Problems with Product/Service | Complaint Details Unavailable
7/26/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: What a nightmare of an experience! BEWARE! It's a SCAM! When you buy a card from them, they tell you you get your money bk in 45 days of purchase. Try to get a hold of them! 30 mins on hold every time you call...when they answer they give you the run-around that the card still has value, but the store says NO! Then,ask for a manager "She just left" then when you ask for the money bk...they transfer you to a un-existent manager(the one that "just left")...you leave a message and nothing happens...they you start from the beginning. BBB here we come! Can we start a class action suit on these SCAMMERS?!

Desired Settlement: Refund all my purchases w/them

Business Response: Hi,

I would be happy to look into this for the customer. Can I please get the order numbers?

Jeremy

Consumer Response:

Complaint: ********

I am rejecting this response because:

I am unable to know which order contained the problem gift cards, but here is a list below. Maybe you have access. I don't.
****************************************************************************************************************************************

*******************************************************************************************************************************************

**********************************************************************************************************************************




Regards,

****** *******

Business Response: Hi,

Again I don't have much information. Which card had the issue? Was there an issue with cards from all of these orders?

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:


This is all the information your site provides to me. Just order nrs and amounts paid. Since I have more than 20 orders and thousands invested in these cards I am concerned. The issue started with an ********'s card for 50 dollars outside your 45 day "window" that held 0 balance when tried to use it. Went into panic mode and tried one within your return window and sure enough balance was zero. Return refused because "there's nothing wrong" with the card, although the store wouldn't accept it.

Regards,

****** *******

Business Response: The refunds were processed on our end. I don't think there is anything to arbitrate. 

7/26/2015 Problems with Product/Service | Complaint Details Unavailable
7/24/2015 Problems with Product/Service | Complaint Details Unavailable
7/24/2015 Problems with Product/Service | Complaint Details Unavailable
7/24/2015 Problems with Product/Service | Complaint Details Unavailable
7/20/2015 Problems with Product/Service | Complaint Details Unavailable
7/20/2015 Problems with Product/Service | Complaint Details Unavailable
7/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I bought 2 **** **** e-giftcards, face value $15 each, $30 for the two. The e-giftcards did not work and I have been unable to get cardcash to respond to my problem. 4 emails sent.

Desired Settlement: Refund or physical gift cards that work.

Business Response: Thank you for letting me know about this. I will have a refund issued for the two cards.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me provided the refund is sent in a timely manner. I await the refund, but I really didn't see a date mentioned that it would be sent.

Consumer Response: Complaint: ********

I am rejecting this response because:

 

Cardcash has not refunded my money yet, as they said they would in their response. So this complaint has not been resolved yet.

 

**** ******



Regards,

******* ******

Business Response:

The refund has been posted as of two months ago so there is no need to arbitrate.

 

All the Best,

 

Jeremy

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Payment was made. All is resolved.

Regards,

******* ******

7/16/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I supplied two gift cards to exchange for a ******* gift card. The first card was a ****** * ***** card valued at $25.00. The second card was a **** ****** card valued at $25.00. I was quoted a return of $41.00 in a ******* gift card. I entered all of the required information, including my own personal credit card and received a response giving me a number ****** as a confirmation of the transaction. That response was received on January 12, 2015, the evening that I first used this service. I was expecting to see the ******* gift card in my email the following day with the quoted $41.00. When I did not see the email, I emailed to contact area of CardCash asking where was my gift card. No response. The following day, Wednesday, January 14, 2015, I still received no response from the company, so I went to their website to get the status of my claim. The status said it was paid and it was in the amount of $21.00. Well, I've not seen $21.00 or any response to my emails.

Desired Settlement: I would prefer to cancel the entire transaction and never do business with this company again. If I can get the quoted $41.00 that would be fine, however.

7/12/2015 Guarantee/Warranty Issues
7/10/2015 Delivery Issues | Complaint Details Unavailable
7/10/2015 Problems with Product/Service | Complaint Details Unavailable
6/27/2015 Advertising/Sales Issues | Complaint Details Unavailable
6/27/2015 Problems with Product/Service | Complaint Details Unavailable
6/27/2015 Problems with Product/Service | Complaint Details Unavailable
6/25/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: $327.59 was missing from the one of the gift cards I purchased from cardcash.com; and I'm seeking resolution from the claims. After contacting them on May 8 via email, only one email back from them asking for more information on the same day and no more further communications back for three weeks. The practice of ignoring customer request for extended period of time is not acceptable practice. I would like to see the minimum of the total refund of the money I missed; plus more compensation for their lacking of supporting to customers.

Desired Settlement: Seeking total refund of $327.59; plus reasonable compensation for their negligence of proper customer support.

Business Response: Hi,

I'm not pulling up anything under this customer's name or email address. The order number is also not in the format of our order numbers.

Can I get some more details, perhaps a confirmation email?

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

Regards my complaint ID ********,  I have received refund from their customer service with an apology of their delayed response and I'm satisfied with the refund.

6/25/2015 Advertising/Sales Issues | Complaint Details Unavailable
6/23/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card from cardcash and the "purchase" transaction was run as a cash advance. Even though the gift card was paid in full, I was charged a cash advance fee as well as monthly interest cash advance fees. I tried calling but after 30 minutes waiting to speak to customer service, I hung up. So I submitted an email via their website 20 days ago. Since my original email 20 days ago, I have received several emails assuring me that "someone from ****** will contact me because they are not the ones who process the credits". I was told by my credit card company that these monthly interest fees for the cash advance will continue. This is unacceptable. I have emailed them several times asking for someone to call me so we can resolve the issue. I have not yet received a call.

Desired Settlement: I not only want to be credit back for the cash advances fees and interest, but I want the original cash advance transaction reversed and re-ran as a "purchase" so I will not incur further cash advance interest fees. I want a letter in writing stating that this was processed and there will be no further cash advance interest fees.

Business Response: Hi,

I apologize for the issue caused by our credit card processor. All of these situations were forwarded to ****** who has been taking care of the issues and refunding them.

If there is an additional interest charge just call your credit card company, explain the situation and they will wipe off the charge.

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:

****** has not yet credited anything back to my card. Nor have they contacted me about processing a refund as you said they would. This is NOT the fault of my credit card company. They say that they can do nothing to reverse the transaction that you processed incorrectly. I need someone from card cash (not ******) today to contact me to reverse the transaction error and re-process correctly.


Regards,

**** *******

Business Response: Hi,

We sent this to ****** who assured us they would take care of this. Please confirm that it was done as this should have been taken care of by now.

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:

Neither ****** nor the business has contacted me about a refund and my card was charged yet again for another cash advance fee. At this point, my card has been charged more than the value of the gift card itself. Please call me at ************ to discuss refund since nothing has been done on behalf of ******.



Regards,

**** *******

Business Response: Hi,

****** has assured us that this has been taken care of. There is no way for me to check the veracity of their assurance aside from having a confirmation from the customer.

Has the refund hit the customer's account?

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:
No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $42 original purchase equals zero. This means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $42 plus fees. This means I am going to end up paying almost $100 for a $50 giftcard. If ****** would reverse the transaction, this is the only way to fix.



Regards,

**** *******

Business Response: Hi,

All the information was sent to ****** who has promised us that they are refunding all such customers who had this issue.

Jeremy

6/18/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: I placed an order on May 27. When I received the gift card, the balance is $0.00. Then I contacted CardCash customer service on June 2, they guarantee that I would get refund within 3-5 days. However, waited for two weeks, gave the customer service some emails and calls, never got any response. This company is scam, please STAY AWAY FROM Cardcash. They treat the customer like NOBODY.

Desired Settlement: Get a refund for $173.17 in my bank account and get another card for compansation

Business Response: Hi,

I apologize for the delay. The refund has now been processed.

Consumer Response:

I am rejecting this response because: there is no any compensation.

6/18/2015 Problems with Product/Service | Complaint Details Unavailable
6/17/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered an ******* $100 gift card on 7/26/2013. When I received it, it had a zero balance on it. ******* informed me that the ******* $100 gift card was used on 7/23/2013. I informed ABC and asked for a refund of $90 (what I paid). They claim they never received my request for a refund.

Desired Settlement: I want my money back $90.

Business Response: This claim is coming in nearly two years later, well past any time frame one can expect a refund from. If an email was sent please provide proof.

Consumer Response: I am rejecting this response because I informed the company that the gift card was used before I received it in the mail. Don't they check the balance before they sell it and mail it out? I informed that that I informed them but could not locate the email. If the seller sold them a bogus gift card, they should follow up with the seller. Apparently from the complaints against them, this has happened often with other buyers. 

I told them I have spent over $12,000 and this is how they treat their loyal customers? My request for $90 is a small amount compared to the thousands of dollars I have spent. If they refuse, I will no longer purchase anything from ABC and heir sister company (where I have also spent a lot of money).



Regards,

Stephanie Cadelinia

Business Response: Thank you for the response. We've found the original email and we will be sending a website credit of $90 to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

6/16/2015 Delivery Issues | Complaint Details Unavailable
6/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hello, I purchased two gift cards from this company. Upon use, I discovered the original person who bought these gift cards and sold them to CardCash "returned" these gift cards and erasing the balance of the gift cards. I was told that I am outside the 45 day guarantee window, which is fine and understandable. But these returns were made in the month of January, less than 30 days after I made the purchase of the gift cards.

Desired Settlement: I would just like the two transactions for the gift cards to be refunded for credit on the two credit cards used to make these purchases.

Business Response: Hi,

I'm not sure what is meant by the fact that, "these returns were made in the month of January". Was the claim filed then because that's not reflected in our records.

Jeremy

Consumer Response: Complaint: ********



What I meant by that statement, is the woman who purchased and then sold the gift cards to Card Cash returned those gift cards after they were sold to Card Cash. I traced the history of those gift cards with ********* and they were purchased in the middle of December (4 x $100) gift cards and then she returned all of them in the middle of January. ********* said because of this it makes the gift cards invalid and zeroed them out. The recipient of my gifts was humiliated at the store and accused of stealing the gift cards.



Regards,

*** ******

Business Response: Hi,

A chargeback was placed on this order which I believe invalidates it from being raised as a BBB complaint as well. 

Jeremy

6/12/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold 11 gift cards online to cardcash.com. I only received payment for 10 via ******. All were shipped in the same envelope. Customer service never answered several email inquiries. I called and spoke with Karina. She said that one was never received, but could not tell me which one. She apparently spoke with her manager and said the funds would be in my account within the hour. Never happened. I called back and spoke with a Christina about one week later. She said she would discuss with Karina and call me back. Never happened. Then I spoke with a Nancy about one week later who stated she would take it to her manager for approval to pay but it may take a few days. It's been another several weeks and no resolution. I believe I am owed $12.27. I question if this is a legitimate business.

Desired Settlement: $12.27 to my ****** account,

Business Response: Hi,

What is the order number that hasn't been paid? I see many orders that were paid so I would need the one that wasn't.

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:

From: *******************
Subject: Re: Business response
Date: Tue, 7 Apr 2015 14:27:12 -0400
To: **********************

I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid. 



Regards,

******** ******

Business Response: Hi,

I would need more information from the customer. What was the brand and the value of the card that wasn't paid for?

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:

I believe it was for ***********. I am not 100% sure because I can't seem to view my orders on the website.

Regards,

******** ******

Business Response: Hi,

This was paid on 4/29 as per the customer's request. 

Jeremy

6/2/2015 Problems with Product/Service | Complaint Details Unavailable
6/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased two ********* gift cards on November 13, 2014. One for me and one for my daughter for Christmas. My daughter just now went to use her card and they said it was not any good or no balance. I had tried to use mine earlier and was told the same thing. I had thought I had used it before and must have made a mistake and didn't put the new balance on (although I did not think I had used it all). Consequently, I threw it away! Now, I am thinking it wasn't any good either and I just lost my money!!!!! Order No. ****** I emailed them and they refused to refund any money used to purchase the cards. This is the second time I have contacted them. Originally, I had another card I had gifted. After a couple of months, they finally returned my money. Obviously, there is no balance on any cards they sell.

Desired Settlement: I should at least get refunded for the one card (which I still have); the other I threw away thinking I was in error. I am sure I was not! Products -------------------- 1 x ***** **** $107.98 Gift Card (******) (25%) = $80.99 1 x ***** **** $107.98 Gift Card (******) (25%) = $80.99 -------------------- Total face value: $215.96 Sub-Total: $161.97 USPS First Class (with Delivery Confirmation): $0.00 Total: $161.97

Business Response: Hi,

We have a 45-day guarantee on all cards purchased from us. We try to make this as clear as possible on our site and with every package we send. We often extend the guarantee but in this instance the claim is coming in over 4 months after the purchase.

As we deal in the secondary market there are some risks involved in buying our cards. The rate of cards with issues is less than 1%, but we still try to make the risks as clear as possible.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

It was not resolved to my satisfaction.  I was given a $35 gift certificate.  Upon doing some searching on the Internet, I discovered that many people have had the same problem.  It seems like the gift cards are reduced to zero after 45 days.  When I bought them, and 45 day guarantee was not readily accessible on the website.  I will never buy from or recommend the company.  It seems like a scam.

Regards,

***********

Business Response: Hi,

Like I said the claim came in well past our 45 day guarantee and we were able to offer a partial refund for the issue, but we aren't obligated to do more than that under the terms and conditions the customer agreed to upon purchase.

99% of the cards we sell have no issues-for those that do have issues we have the protection of our 45 day guarantee. When claims come in more than 5 months after the purchase there is unfortunately not much we can do.

******

6/1/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Sent gift cards to card cash to receive cash back as stated on their website. I sent my gift cards to card cash back in December, a couple of emails were exchanged with a customer service rep there who stated they could not verify that my gift cards and were going to send them back to me with a tracking number in December. I never received the gift cards,or a tracking number. Emailed the same customer service rep I had been speaking with prior, and customer service will not email me back anymore. This was back in December, I am now in April and have not received any kind of communication from card cash. Whenever I called to ask about this they state that they will send the cards or that nobody is available to speak with.i'm not sure if they lost my gift cards and that's why they are avoiding me. But I either want my gift cards back or compensation for the amount of gift cards.

Desired Settlement: Would like to receive my gift cards back to my new address, or cash or check in the amount of the gift card I sent to them.

Business Response: Hi,

We just reverified a number of the gift cards and the balance seems to have changed while these were in our inventory. Has the customer used the cards?

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:
I was sent an E-Gift card from **** ****** from card cash that never worked so I'm not sure if that's the same **** ****** info they have in their system but I need that resolved also. I was sent some card info to see if I could get my money back for some of the cards. I was able to use the *********** and one of the **** *** **** *****. However, I don't know which **** *** **** ***** was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was used. So I need to get the money back for all of the cards I sent minus the *********** and one of the **** *** **** *****. I was told I would have the physical cards sent back to me  in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card Cash. 


Regards,

***** ******

Business Response: Hi,

Attached are the gift cards and pin numbers for these cards.

Jeremy

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

6/1/2015 Problems with Product/Service | Complaint Details Unavailable
6/1/2015 Problems with Product/Service | Complaint Details Unavailable
5/31/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
5/27/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On August 11 2014 I purchased the following gift card **** ***** $233.29 Gift Card (******) (10.5%) = $208.79. On February 4 2015 when I tried to use it I noticed it has 0 balance. After long delays in responding to my emails, the company refused a refund and said " we have a 45-day buyer protection policy, which enables us to refund our customers while giving us the ability to pursue fraudulent sellers whose cards slipped through our extensive verification system". any product with such high value must have warranty in addition to a refund policy. theirs apparently does not regardless of the value. nor do they let the buyer personally take action against the fraudulent sellers. i repeatedly requested that they provide the name of the fraudulent seller so I can pursue the matter myself. but they repeated the above reply again and again. this raises the suspicion that there is no seller and they are selling bogus cards with the view to refund those who detect it within 45 days and pocket the money for those who pass the 45 day period.

Desired Settlement: since the business refuses to disclose the name of the "fraudulent seller" and thus prevents me from recovering my $208.79 through criminal action, i insist on a full refund

Business Response: Hi,

Our 45 day guarantee is clear and no business would offer the name of a seller or other client. It is a breach of contract.

******

Consumer Response: Complaint: ********

I am rejecting this response because : the abcgiftcards  is hiding behind a  contract that blatantly protects fraudulent gift card sellers. They are punishing the buyer who trusted them by ripping her off and rewarding the fraudulent seller who have abused them. Moreover, aiding and abetting criminals is a crime whether written in a contract or not.



Regards,

****** ******* *****

Business Response: Hi,

We are in the secondary market and we make this clear in every package that we send. This claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim.

******

5/22/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I bought an electronic card from CardCash.com. When I went to the restaurant it showed $0.00 balance. I contacted CardCash customer service. They refused to investigate because according to their policy they can do it only within 45 days after the purchase a card. Their policy states: "After 45 days, CardCash shall not be responsible for any balance discrepancy or cards cancelled by a merchant." I checked merchant's website and it shows that this electronic card was not cancelled and has $0.00 balance. Simply, CardCash charged me $40.00 for a card with $0.00 balance. I believe they sold this card twice. I bought a bunch of cards to this restaurant in the same transaction. I have checked the rest cards balances and they were fine.

Desired Settlement: I would like to get $40 back or get another card for $40 to this restaurant.

Business Response: I apologize for the issue. We sent a website credit for the full purchase value to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

5/22/2015 Problems with Product/Service | Complaint Details Unavailable
5/21/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I sent a $120 **** gift card on 5/11/15. They received the card on 5/12/15. Their website has a status of "Paid" however they are not responding regarding the payment. I selected the option to have my bank account credited. Which should have been processed and done in 24 hours. I should have received the money by last week May 15th.

Desired Settlement: I would like to receive my money.

Business Response: We made a payment to the customer but the money was returned by the bank, which likely means the information was input incorrectly on our site.

Please send me the correct bank information so we can resend the payment.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********.  The bank details are below for payment to be submitted. 

5/21/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Card Cash promotes "honest, verification, no headaches" as the reason to purchase giftcards through them. It took me over an hour to get a service rep, then got disconnected. Had to call back. They forgot to send one gift card, and one gift card that "was verified" for 25 was only worth 20. Customer service lady hung up on me.

Desired Settlement: I want an apology, compensation for my time and headaches that were not supposed to be associated with product. Also, the 30 dollars in gifts cards I didn't receive.

Business Response: We do apologize for the issue which we resolved with the customer yesterday.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

5/21/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Order placed one month ago and never received. I have sent three separate emails and never received one reply. I have tried to call but have hours of wait time only to be disconnected. Gift cards never received and very poor customer service. I live in subdivision with no problems and low crime so very little chance of delivery issues. I would like to be reimbursed for my order.

Desired Settlement: Order information is below;Order InformationOrder # ******Order Status: Shipped Your cards were emailed to the email address you providedPayment Method: Paypal Payment Status: Shipped Shipping Address: **** ******* ****** ***** Delivery Method: USPS First Class shipping_usps (with Delivery Confirmation) Please allow 2-5 days for your package to arriveDelivery Email Address: ****************** Qty.ProductsFace ValuePercentageYou Paid1 ****** ***** $9.38 7.00 % $8.72 2 ****** ***** $15.00 7.00 % $13.95 3 ****** $20.27 7.00 % $18.85 Coupon Amount: - $2.08Total: $39.45

Business Response: We spoke with the customer earlier today and we are working on resolving the issue. We sent the gift card numbers to the customer-if he is unsuccessful in using those then we would be happy to offer a refund. 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

5/18/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased 4 gift cards from the company (3 orders). There were no issues with the very first card, but 2 latest orders (#****** and #******* delivered cards with much smaller balance on a card then a declared one or with no balance at all. 2 out of 3 cards had a $0.00 balance on them (supposed to be $121.87 and $120.86). Since we've tested a first card and it was okay and we do not use that store cards often it has been slightly over 45 days since we've tried to use the remaining cards and found out that they have no balance. I contacted the company, but they refused to refund me for those card since I was above this 45 days "grace" period, even those cards are declared as the ones with no expiring balance. It is an ill practice and makes me believe that company itself might have something to do with disappearance of the balance from those cards - 3 out of 4 cards is a much higher rate to be considered a coincidence.

Desired Settlement: I will be satisfied if company will refund me for the orders where card's actual balance was not as declared during purchase.

Business Response: Hi,

These claims came in at about the 3 month date following the purchase. As we are in the secondary market there are some risks involved which is why we have our 45 day guarantee which works as our return policy. After that time we can no longer accept returns.

The customer agreed to this by clicking on our terms and conditions and we send information about our 45-day policy with every gift card we ship.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

When 3 cards out of 4 purchased from this business ended up with no balance or not a declared balance - that looks like a fraud and this business cannot be trusted.
I have never experienced any of this with other businesses, selling gift cards. Company failed to provide any result of their investigation to that matter and any proof that there was an investigation at all. They should be able to get a full log of all the transactions on that card and at least identify, if any of those happened within that "45 days window". So there is big chance that cards got "emptied" even within this time frame. I am not satisfied how business has handled this issue and their inability to conduct a thorough investigation and resolve it to a customer satisfaction. "Client is always right" is, apparently, not their slogan.

Regards,

****** ********

Business Response: Hi,

We deal in the secondary market and there are always risks. We make these risks clear and offer a 45 day guarantee even though we often take a loss for these cards.

The 45 day guarantee is our return policy-if claims come in past that time we are no longer obligated to refund the customer, as per the agreement we came to when the customer clicked on our terms and conditions before purchase.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

Business has failed to inform me about investigation that has been conducted about fraudulent activity on those cards even if they have had all log and access to all transactions. If those fradulent transactions were made within 45 days since the purchase, in my understanding business is still liable for those and full amount of fraudulent transaction should be covered. 
Up to this point business has failed to inform me about the results of their investigation (according to their Customer Service there was one). 

Regards,

****** ********

Business Response: Hi,

Our investigation has found that we are not liable for this claim. The customer has the card and can do the research as well.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

Care to share your investigation details? Please, provide a list of fraudulent transactions with the dates for all 3 cards - I do not have access to this information. 
Business has taken a very formal approach, I do not see any will whatsoever to try to resolve this issue to a client's satisfaction. 

Regards,

****** ********

5/18/2015 Delivery Issues | Complaint Details Unavailable
5/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid for a gift card, but when I got it, it had already been used. I notified card cash by email no less than five times to rectify this. Cardcash no longer answers my email.

Desired Settlement: I would like my money back.

Business Response: Hi,

This was refunded on 4/14. I apologize for the delay in responding.

******

Consumer Response: Complaint: ********

I am rejecting this response because: two of the three gift cards I bought were bad. I was only refunded one of the two. Here is the email I sent on 4/15: 

On Wednesday, April 15, 2015 10:45 AM, "*****************" <*****************> wrote:


I received one credit for 15.38. There should be a second credit for 19.23. I provided documentation showing that two cards had been used. Thanks.




Regards,

*********

Never got a response.

Business Response: Hi,

Thank you for bringing this to my attention. I have forwarded the additional information to our claims department who will issue a refund.

******

5/12/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: This company advertises discount gift cards on the web. I purchased a gift card for *** ******* ***** ***** worth $50. The gift card cost me $42. I presented it to the waiter while paying the check. The manager of the restaurant then came to my table and told me he could not accept the gift card as it was not valid. This was very embarrassing to say the least. I call ABC gift card them next day. They told me that the gift card is valid. I explained to them again my embarrassing experience and requested my money to be refunded to me. They have stopped replying to my emails requesting and update on my refund. Please help.

Desired Settlement: Refund me my $42.

Business Response: We sent a refund check to the customer. We couldn't make the refund to the credit card used as it has been closed.

5/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a ** **** electronic giftcard from Cardcash.com in the amount of $304.91 on March 24, 2015. The gift card arrived electronically in my email account the same day. I traveled to the retail location and was told that the gift card had a $0 balance. The retail store attempted to call Cardcash.com but the company was closed. I have called Cardcash.com four times to attempt to get both an explanation of what happened and a refund for the card. Each time i have documented the associates name and the date of the conversation. On March 31 i spoke with "****" and was informed that the "claim" would be escalated and dealt with ASAP and i should hear from someone at the company within 3 business days. No one ever called me. On April 6 i called again and spoke with "****." **** told me that there was "no record of my call to on March 31." She said she would process the claim again and expedite the processing. She said i would hear from the company within 5 business days. No one ever called. I have now alerted my bank as well as ******.com about the issue. I am very upset about the negligent business practices Cardcash.com has demonstrated to date.

Desired Settlement: I must have a full refund ASAP. I do not want to spend another hour on the phone with Cardcash.com. They do not deserve to be in business at all if this is how they handle things. Shame on them.

Business Response:
I apologize for the delay. The refund was processed on 4/14.

5/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In late November 2014 I submitted three gift cards that ABC Gift Cards told me me they would pay over $500 for. They were to deposit that sum into my checking account. I had successfully submitted cards to them earlier that year - using the same email address and same banking information. After receiving no deposit and no communication I sent them a message. They replied that for security purposes they needed to speak to me because I was a new customer. I replied that I had worked with them before but nonetheless encouraged them to call me. When they did not I attempted to call them. Numerous times. I was placed on hold for lengthy periods only to reach a voicemail machine. I left numerous messages. I sent numerous emails. Once or twice I received an email repeating that they wanted to speak to me though they never once attempted to do so. Finally on December 31, 2014 I emailed that were they unable to make the promised deposit within the week, to return my gift cards. On January 30, I said return my gift cards. I repeated this plea on March 19. While in some cases my request is acknowledged and follow up promised, I have never received anything beyond 1 or 2 different form emails since I submitted my cards in November (!) of last year.

Desired Settlement: I obviously want ABC Gift Card to deposit the agreed upon amount to my bank account as they promised. If they need to speak to me first, I would like them to contact me. Otherwise they must return my gift cards immediately.

Business Response:
I apologize for the delay. The cards were high value which triggered an alert in our system necessitating contact.

I'm not sure why no one followed up but we are having someone reach out to the customer.

5/9/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: This broker sells gift cards with zero balances on a continual basis. I received an electronic gift code shortly after placing the order and attempted to use it within the hour. ZERO BALANCE Instead of cancelling the credit card charge, you have to wait days for a refund. I had purchased ********* gift cards and in the middle of paying for our flights, again, ZERO BALANCE on 2 cards with hundreds of dollars. Now I have no flight and have to wait days for a refund.

Desired Settlement: Check your cards before you sell them! If a customer is inconvenienced by paying with a fraudulent card, you should compensate them with a % off or credit towards another purchase.

Business Response:
I apologize for the issues. We are refunding the two invalid cards.

5/9/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a gift card via their website in March, but in the credit card statement shows I was charged additional $10.50 fee for this transaction. My credit card company said it was the way the retailer keyed the purchase in. They incorrectly submitted the transaction as cash advance instead of merchandise, that was the reason I was charged fee. This company is very hard to reach. I had to waited over 30 min to have an agent to talk to me on the phone. This agent admitted their billing mistake and said they will refund the $10.50 and contact me through email. However, it has been 10 days, no one has contacted me and no refund either. Today is Friday, I just tried to call them again at 2pm EST, but the phone message said I called after their business hours. It's obviously they are avoid to be contacted by customers. I checked the other customers online, it seems they have the same problem going on with Cardcash.

Desired Settlement: Refund the $10.50 fee I was charged due to Casdcash.com billing mistake.

Business Response:
This was a mistake made by our credit card processor. Thank you for getting me the information; I will forward it to them to refund the charge.

If there was any interest charged contact your credit card company once the refund is posted and they will take care of that for you.

5/9/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased (2) $100 *** gift cards 4/17/15 went online to use them, both are invalid. cardcash.com said they will refund the purchase, it's been 10 days, no refund.

Desired Settlement: credit my discover

Business Response:
I apologize for the issue. I sent it to our claims department who will be issuing the refund for the customer.

5/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a ******** gift card from cardcash.com's new website. On the site it did not specify that the card could not be used for fuel. I received the physical card yesterday and noticed that the card says it’s not good for fuel purchases. I did not use the card and wanted to return it. The company claims that since they offer a ******** fuel card as a separate product it's clear that a ******** gift card is not good for fuel purchases even though they imply that it does work for fuel. (See #1 below) They have refused to either refund or exchange the gift card for a fuel option even though both cards have the same price on their website. My contentions are: 1. The website indicates that it can be used for fuel. I quote from the site, "Whether you want to save money filling up the car or simply are stocking up on snacks, this card is a must-have item." (https://www.cardcash.com/buy-gift-cards/discount-speedway-cards/) 2. There is no guarantee that a customer will even see the other product as an option given that it is an entirely different URL. 3. A reasonable person would assume that a ******** fuel card is only good for fuel and that a ******** gift card is good for any ******** purchase including fuel. 4. Specifically, there is nothing on the purchase page of the ******** gift card that would indicate it's not good for fuel purchases.

Desired Settlement: I would like to return the un-used gift card and be refunded the $96 I spent for it.

Business Response: I don't see why we would have a problem accepting this return. Please return it and we will issue a full refund.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

5/7/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I went to ******* in late January because I'd seen a TV show talk about being able to sell your gift cards to Card Cash, and use the money at *******. I went to ******* to see how to do the exchange and they this information: Gift Card Exchange ******* *******/Card Cash So I went online to www.*******/cardcash.com and input all the information requested. I immediately received a "Welcome to Card Cash" e-mail. Since I didn't know how to use it, I started e-mailing them asking how to use the service and collect on the card I had sold them. Since February I have been e-mailing them - I've sent several requests - here is one of the request numbers: *****, I have more if you need them.. The last thing I got was a notice that the ******* offer had expired and they had no record of them purchasing my ********** ******* card. They say they can't help me, so I've just lost the money from the ********** ******* gift card that I sold them.

Desired Settlement: I sold my $25 ********** ******* card to Cardcash for $17.91, and I'd like my money.

Business Response: The order never completed and we have no card numbers in our system. If this is incorrect then the customer would have an order number-none was provided.

The funds should still be on the card as we never received any card.

Consumer Response: I am rejecting this response because:  It was all done electronically.  I clicked on the CardCash icon, put in the info from the front and back of my gift card, then got the "We wish to welcome you to CardCash." email.  It is attached for your reference.  I'm not trying to rip you off.  I just want the $17.91 you told me you would give me for my $25 ********** ******* card.   


Business Response: This email welcomes the customer to CardCash but it doesn't confirm any transaction. We never received a card from the customer and wherever the card is it is still valid.

We have nothing to do with this card because the numbers were never given to us.

Consumer Response: I am rejecting this response because: I did not keep the ********** ******* card because once I had put the card number and the pin into the CardCash system, I knew it would be worthless.  Well, I've learned on thing - CardCash is a rip off and one day someone will sue you, someone who has money and sells you more than one card.  At least all I lost was the $17.91 you said you would give me for the card.  I can't do anything via the BBB, but trust me, in my spare time I will be looking for blogs where I can share my story.  Thank you for nothing - which is exactly what I got from you.



5/3/2015 Advertising/Sales Issues | Complaint Details Unavailable
5/2/2015 Problems with Product/Service | Complaint Details Unavailable
5/2/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I paid for my purchase via ****** link from their website. The company took the money via cash advance from my credit card and not a regular credit card charge as described at checkout. I was charged a fee by my credit card company for each cash advance, as well as interest for the unauthorized cash advance.

Desired Settlement: I would like to know why there was a cash advance on my credit card instead of a standard credit card charge.

Business Response: This was temporary designation made in error by our credit card processing company, ******.

The issue was resolved immediately and we have been refunding customers for any fees incurred.

Please make sure to send your transaction information to us so we can process the refund.



5/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased over $22,000 in gift cards from ABCgiftcards.com now owned by Cardcash.com in November of 2014. 20 of the cards or $8,633 have not value. The company will not return calls or emails and refuses to rememdy the situation.

Desired Settlement: Refund $8,633 for the empty gift cards.

Business Response:
This is 5 months after the purchase and we have a 45-day guarantee on all cards. We are unable to accommodate claims that come in this long after our 45-day guarantee has elapsed.

Consumer Response:

I am rejecting this response because:
I lost 8,633 because of your incompetence! If I purchase the card the value should be mine forever!  I'm not going away. You can't screw people and turn your back. 

Business Response:

All customers agree to our terms and conditions which hold us liable for 45 days after purchase. We deal in the secondary market where there are some risks. We do our best to educate the customer as to what these risks are by sending our 45-day guarantee with every shipment we send.

 

After 45 days, and in this case well past 90 days, there isn't anything we can do for the customer.

 

4/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: February 26, 2015 - I have purchased $ 1149.95 worth of ***** and ****** gift cards with a check payment of $1037.37. March 10, 2015 - received in the mail, I had $ 899.95 worth of ***** and ****** gift cards and $ 200.00 worth of C****** AND ****** GIFT CARDS BY MISTAKE. March 10, 2015 - I called customer service and **** ***** (extension ***) in the Customer Service department helped me return the wrong cards to the return department with a prepaid shipping label. March 16, 2015 - **** ***** from Cutomer Service department and ****** from Return Department confirmed the receipt of the returned cards. **** told me that the refund process will be completed shortly. March 23, 2015 - Via email, $5 gift certificate as website credit was received.(Have never used the website credit until now) March 24, 2015 - No refund amount received. Emailed **** and asked her about the process, no response. March 30, 2015 - No refund amount received. Emailed ****** and asked her about the process, no response. April 1, 2015 - Requested refund on these wrong gift cards to customerservice@cardcash.com, no response. April 3, 2015 - Called Cardcash customer service phone number 1-800-227-4214 and was told my refund check will be mailed out by Monday, April 6, 2015. April 13, 2015 - No refund check received. Called 1-800-227-4214 for customer service again, this time person on the other end transfers me to the "correct department," which nobody answers and reaches its voicemail box. I can definitely say Cardcash needs improvement on fairly all parts of their company. Their sales team sends wrong products to customer by mistake, their customer service does their job at first, but fails to continue to follow up with customer, and most importantly the return department does not respond to their customers at all. I recommend all BBB readers to have a second and third thoughts before purchasing from Cardcash. They may be cheaper, but your time and effort are far too valueable.

Desired Settlement: I purchased $200 worth of ***** and ****** gift cards with a 3 percent discount. Cardcash sends me $200 worth of C****** and ****** gift cards. I returned them in a timely manner as Cardcash requested. I request $194.00 refund check as soon as possible.

Business Response: I apologize for the delay. A refund check for the purchase amount was mailed on April 16th and should have arrived at this time.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

4/30/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a few orders of gift cards from their website. a couple of the cards on each order did not work. i contacted customer service through their site well before their 45 day policy. i didnt not hear anything. i contacted again and also copied their email address and sent an email direct through my email. After a few more tries to get ahold of some one i got an answer and was told i would be refunded in 4-5 days. Months later and more email request im still trying to get my money back and i was just told that they will not give me refund now because its past the 45 day policy mark. They purposely dragged this out and just may be a fraudulent company that needs to be investigated. The first few emails went through the cashcard website then i have a bunch saved in my email account.

Desired Settlement: I would like my money for the bad cards fully refunded to me.

Business Response: I apologize for the delay. The refunds were made earlier this month.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

4/30/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Cardcash is stealing from its own customers. I have gift cards for ********* that I purchased that has no money on it. It was supposed to have $42 total on it. the number is ***********7398 ***********9648 We went to the ********* this week and they said it was empty. Here is a copy of the info I got from coldstore's website. As you can see we went there on the 19th and they tried twice to run the card. I gave this card to my son for Christmas. From ********** website: The balance of the Giftcard ending with 7398 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015 Redemption - $0.00 3/19/2015 Redemption - $0.00 The balance of the Giftcard ending with 9648 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015 When you go to the card cash website, the only info you can see for orders is order dates and the total for the order. There are no details about which cards you bought etc. When I emailed card cash they just say he order was shipped. ***Note: I had an order in January that they did refund after I made a complaint with BBB. That was for three different starbucks cards that were never delivered. At the time, I didn't know that the cards from the this previous order were zeroed out.*****

Desired Settlement: I just want my money back for the two gift cards. that would be $40 total. This company is terrible. This is the second time I've had to file a complaint against them. Not using them again. 0

Business Response: I don't see an order number in the complaint. Please provide an order number so I can look into this situation.

Business Response: Just to confirm, the customer bought these cards at 20% off and used a coupon for both of them. The paid price was $16 per card, $32 for the two minus the coupon code. As the coupon was on the whole order, if you adjust for the amount off of these cards it would come out to about an additional $1 off each card, in which case a $30 refund would be appropriate.

The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $30.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I accept when I get the refund.  How will the refund come?  To my CC that I paid with? 

4/30/2015 Problems with Product/Service | Complaint Details Unavailable
4/30/2015 Problems with Product/Service | Complaint Details Unavailable
4/28/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/28/2015 Problems with Product/Service | Complaint Details Unavailable
4/28/2015 Billing/Collection Issues | Complaint Details Unavailable
4/28/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
4/28/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent in a gift card to Card Cash over a month ago for payment, but I have still not received payment. The company claims they have sent out the check, but I never received it. They say the check was returned to them and they are holding onto the check. Whenever I talk to a representative over the phone or through email they are totally unhelpful and tell me they do not know where the check is. I have been told the check is in "file" but no one knows where that file is. I have told them to instead void the check and pay me through paypal to expedite this whole process. They say they can not due this, supposedly there is some law against changing payment from check to paypal that cannot be broken. They claim they could not have delivered the check because of an "insufficient address." They have the correct address on file and I can assure you this address is more than sufficient. So I do not see the problem. The hundreds of other pieces of mail I receive are never lost. I find it very hard to believe that this one piece of mail was lost. I believe that the check was never sent and that instead the company is playing games with me.

Desired Settlement: I would like to be paid immediately. Card Cash can send the check to my address on file or they can call me at the home telephone number they have on file to discuss payment. At this point I would prefer to be paid through paypal due to my long wait time. They can contact me at my home telephone number for my paypal address.

Business Response: Hi,

Our records show the check has already been cashed.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* Card Cash eventually did send me the check, but I want to note that the check was only received and ISSUED after the original complaint Business Bureau complaint was filed.   Without this complaint being filed with the Better Business Bureau I highly doubt I would have ever received the check.  It was not a pleasure working with Card Cash and I will NOT do it in the future.  My issue is resolved and I consider this matter closed.

4/27/2015 Delivery Issues | Complaint Details Unavailable
4/23/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a *** ******* for $42.75 valued at $50 gift card#**************** order#****** 19 Sep 14, according to *** ******* manager ****** ******* ******** ** the card only had $6.59. The manager and I called the 1877# pulled up the transaction history: Activated on 12/06/2010 $50, used on 08/2011 in Butler PA for $43.41. I didn't purchase the card until 09/19/2014. I went to cash card website and sent an email to: infocardcash.com , waited and no response. Tried to call cash card at 1800-277-4214 found out it isn’t a working number. Then I notice that it was ABC gift card on my purchase receipt so I email them, waited and no response. Then I called on 2/26/15 spoke to **** she filed a claim and said wait 3-5 days. Received no answer so I called again on 3/9/15. **** said that I should have received an email exampling the issue I told her I didn’t. Check my email address and she said she didn’t see any email that was received from me. Come to find out they had my old email address on record from cash card, but I update my email on ABC gift card because that was the last one I ordered from. **** told me about the 45 days policy: she said that I had to use the card within 45 days of purchase in order to get fully reimburse. I told her that either way the card only had $6.59 from the start even before I purchase it. She said she could only give me a $5 credit. I asked to speak with a manager: ********* said that I had to notify them about the card 45 days after I notice the problem 45 days from 01/24/2015 why did I wait so long she asked? I told her I tried to call and sent 2 emails. I told her I understand but the fact is that I was sold a card for $42.75 for a $50 value and only received $6.59. I asked her don’t you guys check the balance on the card before selling it to someone she said it slipped buy them. So I told her that I was supposed to pay for their action and get ripped off. She said that’s the 45 days policy.

Business Response: Hi,

We were able to make an exception for this customer and issue a website credit for the invalid card.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

 *********

Consumer Response: Complaint: ********

I am rejecting this response because:

My Name is  *********

ID ********

Company:  Card Cash

Desired Settlement:  Refund

Problem:  still waiting on refund

 

I called Cash Card twice details below: 

 

Complaint ID ********, I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15

I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an email

Order#******, I was told that I would receive a refund.  I filed a claim with The Better Business Bureau. I am still waiting on my credit to my account or refund.  

Email received from them:

Your request (#*****) has been solved. To reopen this request, reply to this email.



Regards,

 *********

Business Response: Hi,

As per our agreement we are sending a website credit for the amount of the purchase. Here is the credit once again: **********

Enter the code at checkout. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

 *********

4/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I bought an ******* ****** gift card listed at $81.71 and received a gift card valued at $32.09. After contacting customer service, who agreed that the card was listed for more than I received, I was told to contact claims@abcgiftcards.com. The claims department verified that the card was worth $32.09, but wouldn't honor the price of $81.71. I sent them pictures of the bill sent with the card and a picture of my purchase on their website, both listing the card as worth $81.71. They have said that this was a mistake and their response was "Correct, the value is not stated but from the amount you paid, percentage-wise, you only paid for gift card the value of $32.09." This is different from what I purchased and I would like for the listed item to be delivered.

Desired Settlement: Since the value of the gift card was listed on their website as well as the bill, as $81.71, I would like to receive the remaining balance of $49.62.

Consumer Response: Complaint: ********

I am rejecting this response because:

I do not see a response posted. I have tried several different views, but maybe I'm missing something. Please let me know what the response is. 


Regards,

****** *****

Business Response: Hi,

The response is simple: The msrp was listed incorrectly on the site. As it states on your invoice you received 9.5% off the gift card and that's the percentage you received. You paid $29.04 for a $32.09 card, exactly 9.5% off.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The listed price is what needs to be honored, not the price that was intended to be listed. 

Regards,

****** *****

Business Response: Hi,

The company has no obligation to honor a glitch on a website. That wasn't the actual price and the customer knew that when making the purchase. The customer is just trying to get the company to lose money because of a price mistake when they knew what they were doing. If the customer didn't want the card at that value they should have returned it without using it which they didn't.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The card was purchased from this company because it was the highest discount from a third-party company and at the time, the percentage discount matched the actual discount. However, the receipt that came with the card reflected a different percentage discount and amount.


Regards,

****** *****

Business Response: Hi,

Like I said this was a pricing error on our site which we are not obligated to honor. The customer received exactly what they paid for.

If the customer wants to return the card and have their money refunded we can do that.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and am disappointed that they will not honor their mistake. Since the cost to return the card would end up being a loss on my part, I will not be returning the card.

Regards, 

****** *****

4/22/2015 Problems with Product/Service | Complaint Details Unavailable
4/22/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased a $50 gift card that only had 48 cents on it.Getting no results from their customer service

Desired Settlement: Refund my purchase price.

Business Response: Hi,

I don't see an order number in the complaint and under this email address we don't have any orders for a $50 ********** gift card.

Jeremy

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******

4/21/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/18/2015 Problems with Product/Service | Complaint Details Unavailable
4/17/2015 Problems with Product/Service | Complaint Details Unavailable
4/17/2015 Billing/Collection Issues | Complaint Details Unavailable
4/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I agreed to sell a $50 ****** gift card to CardCash.com for $41.16. The expectation was set by CardCash that this amount would be deposited into my ****** account within 1-2 business days. Seven days later, $37.50 was deposited. I have called CardCash three times and sent three emails to have this issue resolved. In fact, I am submitting this complaint as I sit on hold with the CardCash customer support line. I am caller number 5 after 54 minutes on hold! I have an email from CardCash dated 3/5/15 that confirms the agreed upon transaction amount of $41.16 (confirmation #******). I also have detailed notes on each contact I have had with CardCash over the phone and via email.

Desired Settlement: Deposit the balance of what I am owed to complete the agreed upon purchase price into my ****** account. That amount is $3.66. My ****** account is ******************.

Business Response: Hi,

The original price was set when this was a mail-in sale, where we pay 5% more than we do for digital sales. The customer then seemingly contacted us to change this to a digital sale.

The 5% difference is because we pay 5% less for digital sales, a distinction clearly made on our site. 

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The response provided by CardCash.com is not factual. ****** has made an assumption instead of reading my complaint carefully and researching my account with his company. If ****** is in a managerial position, then he is well aware that CardCash.com experienced a glitch in their normal online quote process during the time frame that I sold my gift card to them (March 5th). This fact was shared with me by **** in the Customer Support department when I called to discuss the payment discrepancy on March 12th. The original offer to purchase my $50 ******* gift card was made in the amount of $41.16. I accepted that offer (again, March 5th) and received a confirmation email from CardCash.com stating that same figure ($41.16). I have that email to back up my claim (attached). This same email should still be on the CardCash.com server as well.


Regards,

****** **********

4/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cardcash claims to have a policy in place to protect customers against fraud. According to policy, a customer who receives an already used card has 45 days to file for a refund. One of the cards I bought arrived empty, and I have emailed customer service 3 times about a refund. I have not gotten a response.

Desired Settlement: I would like to have the money refunded.

Business Response: Hi,

I do apologize for the delay. That department has been a bit backed up but I will make sure they take care of your claim today.

******

Consumer Response: Complaint: ********

I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.



Regards,

****** *********

4/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company purports to resell gift cards from other consumers. Their business premise is that If I get a refund on a gift card from, for example, ****** for $100, they will pay somehting like $80 if I sell it to them. Then they resell the card to another user for $90. (The numbers are not exact.) The problem is that ****** and many other merchants do not accept a third party intervention with their gift cards. Therefore when I bought a $45.98 gift card for my wife for ****'s, the card that was sent me did not work. I contacted them to ask for a refund, and they never responded. They do not deliver what they promise and they do not respond to customer complaints.

Desired Settlement: I have disputed the charge with my credit card company. I only ask that they recognize their failure and grant the credit since I was unable to use their service. I might also suggest that you think twice about including them in the BBB. ****** "cardcash scam" and you will see I am not alone in not receiving a refund or even a reply from this company. (for example, www.***************.com's rating of 1.9 out of 10). This hurts BBB's reputation.

Business Response: Hi,

We have a department that deals with such issues, claims@cardcash.com. Were they contacted?

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I used your contact referral within your website (did not see a specific email address).  I have not heard back from you.



Regards,

******

Business Response: Hi,

I have contacted the proper department and they will be taking care of this within 24 hours. I apologize for the delay.

******

4/12/2015 Billing/Collection Issues | Complaint Details Unavailable
4/11/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I made two purchases on cardcash.com and in both cases the balance on gift cards disappeared after 2 months . Looking at transaction history there were fraudulent transactions on thes gift cards . I suspect same cards are being sold to multiple customers or cards were bought from fraudulent sources . Cardcash knowingly sells these fraudlent gift cards and warranty of 45 days is deceptive practice employed by this company to cheat customers. Fraudulent

Desired Settlement: I would like refund of purchase and

Business Response:
I would need an order number or a different email address to look this up as the email address provided isn't in our system. We in no way try to deceive customers-we try to make our 45-day policy as clear as possible.

4/11/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for my purchase via paypal link from their website. The company took the money via cash advance from my credit card and not a regular credit card charge as described at checkout. I was charged a fee by my credit card company for each cash advance, as well as interest for the unauthorized cash advance.

Desired Settlement: I would like to know why there was a cash advance on my credit card instead of a standard credit card charge.

Business Response: I apologize to anyone who had this issue.

The issue took place over a short period of time last week and has since been resolved. It was caused by our credit card processor and they are covering any fees incurred by our customers. If you still have any outstanding fees please email your information to ******************* and I will take care of it for you.

4/1/2015 Delivery Issues | Complaint Details Unavailable
4/1/2015 Delivery Issues | Complaint Details Unavailable
4/1/2015 Problems with Product/Service | Complaint Details Unavailable
3/31/2015 Advertising/Sales Issues | Complaint Details Unavailable
3/31/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
3/28/2015 Problems with Product/Service | Complaint Details Unavailable
3/28/2015 Delivery Issues | Complaint Details Unavailable
3/28/2015 Delivery Issues | Complaint Details Unavailable
3/28/2015 Billing/Collection Issues | Complaint Details Unavailable
3/25/2015 Problems with Product/Service | Complaint Details Unavailable
3/25/2015 Delivery Issues
3/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered the card in December of 2014, and I haven't received the card. I made a dispute on January 12, 2015 with my card. I wanted this card ASAP to take advantage of Christmas sales as this card was supposed to be delivered ASAP with confirmation. I haven't received the card or confirmation. This company completely ignores emails. I have called and waited on hold for 4.5 hours...no joke. Their customer service is a joke and they feel that they don't care. They told me that they have no intentions of issuing a refund. How can big names that represent them or vouch for them, when they treat customers like this?

Desired Settlement: Issue a complete refund for my credit/debit card.

Business Response: I see that ***** sent the customer the digital gift card on 1/14. What happened since that time that I'm just hearing about this now?


Consumer Response: I am rejecting this response because: I needed this card asap. It was not delivered on time. I have called, and emailed and I haven't received anything. This company said its ok for their customer to wait on home for 4.5 hours. That's a normal practice. It was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain time. To wait 20 days to deliver it is not acceptable. I was told by ***** and her boss that they don't have help, some deal with Walmart and too bad for me. 

Unacceptable


Business Response: So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking ***** for a refund?

Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

All I wanted was a complete refund months ago. I only received the card electronically. Still no hard copy of the card. No balance was used. A refund has been requested for a while now. 

3/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 0n 2/27/15 I ordered online a gift card from this company. It is now 3/11/15 and I don't have the card. The order # is ****** for an ********'s gift card. After reading the numerous online complaints about this company it is quite unlikely I will ever get the card or If the card does come it will have less than the $25.00 face value I paid for.

Desired Settlement: Please cause this company to mail me the card with face value of $25.00.

Business Response: The gift card was mailed and should have arrived by now. If it hasn't please let me know.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

3/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Saturday Feb 7, 2015 I ordered an electronic gift card for ******** ******** with an expected email delivery within 24 hours as stated when I placed my order. I only ordered it because I thought the company could easily meet its promise of 24hr delivery & I would be able to purchase my ticket before the price went up. However, by Tuesday I still had not received the email with the code, so I emailed the company since I couldn't seem to find a phone # under the contact info. I did receive a response from them 26hrs later in which I was told I needed to send them a copy of my Drivers License at which point I suspected I was being scammed, not to mention when I placed my order there was no mention of my needing to send them my Drivers License. I do not like the idea of sending my Drivers License to an unfamiliar online company electronically. Of course, by Thursday with all these delays my ticket was now about 1.5x the cost it was before, so not only was I stuck with a gift card I could now no longer use, I also have to pay considerably more for my airline ticket. I emailed them back on Thursday simply asking for a full refund of my purchase price for the gift card, and 53 hours later they emailed me back denying my request saying they only refund invalid cards. Well it's nice they can honor that policy, but yet their 24 hour processing its not even close to being honored. It is now a week later and have still not received the gift card which is now useless to me anyway. Great customer service and timeliness don't you think.

Desired Settlement: I would greatly appreciate it if they could see fit to simply honor my request of a full refund of the $118.75 I paid for the ******** ******** gift card, which by the way I still have not received after a week. Why they could not have just simply emailed the gift card so that I could have used it before my ticket increased on Thursday, I have no idea. I think they also need to make it clear that any gift card including electronic ones will take a over a week to arrive instead of implying that all gift cards will be processed within 24 hours.

Business Response: What I wrote was that we can accept the return of the ******** ******** gift card for a full refund if the customer still hasn't used it.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not used the ******** ******** electronic giftcard & greatly appreciate their willingness to give me the refund I had origingally requested. If they need anything futher to issue the refund please let me know.

3/21/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order to sell ******** ******** gift card to ABCGiftCards.com (same company as cardcash.com) on 01/03/2015. I had agreed to sell $250 gift card for $190.63 cash. I am still waiting on my check to arrive. Please resolve this issue. My sell order confirmation # is ******.

Desired Settlement: Send me a check/****** me $190.63 as promised.

Business Response: We spoke with the customer and received the necessary information from him.

We sent the check a week ago today.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

3/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have purchased many gift cards through this site. My first card I ever purchased for was **** ***** and had an issue where I was told by the manager that one of the card was not valid. I went on the **** ***** site and found out that the card is not valid in CA. CardCash never informed me and I requested a refund and they promptly delivered. I gave them another chance since the other cards worked and kept being a loyal customer spending over $1,000 cumulatively. Recently, I have had many issues with them. One, I requested a refund for my *** gift card because the card they sold me does not work in CA. I had to go to two different *** and called their 800 number to find out through their website that *** in CA does not take gift cards. I called CardCash but no answer. Then I called the following Monday and recording said closed due to weather. Last 3 weeks I called, I am always the 54th caller waiting??? I emailed this site numerous times that I would like my refund for the *** Gift Card and that my ** **** Gift Card I ordered through them that was supposed to be sent electronically between 1-2 Days on December 24 still has yet to come. The site clearly states 1-2 business days for electronic and they have not sent my card. My recent ********* Cards, one of the card does not work. It is missing one pin number. With numerous issues, I politely emailed them 4 times asking for refund because I do not have 53 callers to wait for, yet, they have not responded to any emails. I sent messages through their site and through my personal email and copied several emails. Upon request, I can provide all the electronic documentation. I feel that this company is really irritating the customers with long wait time, not answering any emails, misquoting on their website, not clearly explaining any fine prints of where cards are excluded, etc.

Desired Settlement: I would like my refund for ** **** gift card that has not been sent to me electronically and I would like my *** Refund because it is not valid in CA and never informed just like the **** ***** incident I had with my first ever purchase. Since one the of the ********* card does not work because of incorrect PIN Card Number, I'll need a refund as well. If I find any gift card that I have purchased from your site that still has a balance, I will request a refund because I cannot support this lousy shame and embarrassing company. I have sent people to purchase cards from your site but I will tell them to no longer shop there and support your competitors because of the lack of service and ignorant approach your company has towards its customers. Really, no return call, no return email, and coincidentally, me calling 13 times and no surprise, always "54th Caller". Get your act together.

Business Response: Hi,

I do apologize for these issues. It looks like there was an issue with the *** card and the ** **** card. As for the *** card this is the first we ever heard that their gift cards aren't accepted in California and I'm not sure why this would be different than the rest of the country. A quick search on their website actually shows their cards can be used at numerous California locations. 

We can accept a return under the circumstances but the customer would need to send the card back to us if it was a physical card.

As far as the ** **** card goes, our system shows it was sent right away. Perhaps it ended up in the customer's spam box but it was sent as per our guarantee.

And as in the past if there is an issue with a card, the customer should contact our claims department, claims@cardcash.com, which should be done for the ********* card.

******

Consumer Response: Complaint: ********

I am rejecting this response because: First off, they take way too long to respond. I have NEVER received the ** **** Gift Card in my inbox nor my Spam Mail. I check every single email before being deleted. Rather than taking forever and never responding, why not respond with "We'll resend it to you and please confirm once received". Is it that hard to take 15 seconds to resend an email if you state it has been sent? As for the *** gift card, I had bad experiences at the 2 locations I visited and was rejected and I do not want to deal with that matter. Also, one of the most recent ********'s printed card is missing a digit in the PIN number and can not be used. So many problems and I have to spend so much time checking in it's frustrating. End result: Keep it Very Simple for me:I want my refund for the ** **** Card, I want a Pre-Paid Return Label so I can send the *** and ********* card back and get my Full Refund. I can't believe that when I send emails for over a month no response. Very Interesting in the operations your company runs and I regret all the sales and support I did for this company and spreading the word of mouth through ********. Absolutely a mistake and making sure that all my referrals unlike and stop supporting this site.

Regards,

**** ***

Business Response: Hi,

The customer spoke with ***** from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.

The ** **** card will be refunded sooner as it looks like the customer never got that card.

******

Consumer Response: Complaint: ********

I am rejecting this response because: The refund has still not been processed. This is ridiculous. The request was asked in December of 2014 and we are approaching April of 2015 and nothing has been completed. ****** is terrible at customer service and really irritating me. Please hurry up and get the refund processed.



Regards,

**** ***

Business Response: Hi,

The ** **** card has now been refunded as well.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is complete. Even though everything finally got resolved, I thought the process on the Business side was joke. Thank you for your support BBB for letting me express my displeasure with this business.

Regards,

**** ***

3/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold them a gift card and was mailed a check for $78. After depositing the check, it was returned from my bank as their account was closed.

Desired Settlement: $78 that is owed

Business Response: I've been in contact with the customer about the issue and I already had a new check sent out to her. I apologize for the issue.

3/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I made a purchase of 3 gift cards on 12/23/2014. Due to website glitch on their part I only received 2 of the gift cards but was still charged for all 3. It actually shows as 2 orders (****** and ******). I contacted them by email about being reimbursed for the overcharge and they responded they would refund me shortly. That was almost 2 months ago. I quote, "****, Dec 29 12:39 PM: Good Afternoon,Thank you for contacting Card Cash customer service.i do apologize yet it seems like there has been a glitch when you placed your order.You will be issued a refund shortly.If there is anything else we can help you with, please don't hesitate to reply to this email. Regards,****CardCash Customer Service800 Cash-214Since that email I have contacted them several times by replying to it AND submitting information through their "contact us" page. To no avail.

Desired Settlement: After holding my money ($232.35) for 2 months I would appreciate them refunding my money and providing some sort of compensation for the delay. It's outrageous that they would admit to their mistake and say that they will refund my money, then do nothing to that end.

Business Response:
I apologize for the issue and I had it taken care of. The refunds have been issued and a $10 website credit has been sent to the customer as well. 

3/20/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sold several gift cards to ABC Card Cash with a face value of $477.52 for a discounted amount of $358.64 on Feb-14-2014. It shows as "Paid" when I look up the order, but the funds have not been received. Perhaps the customer service agent mis-keyed one of the digits and the funds were incorrectly sent to another individual, but I have not received anything. I have contacted the business multiple times, and have not received any type of response. It has been over a year since I sent the gift cards, and nearly a year since I was supposedly paid for them. I hope this is an isolated incident, but considering the length of time that has passed, I'm afraid I may have been duped by an unscrupulous company and other may have fallen pry to a similar scheme. If there is any type of investigation, you can complete to resolve this situation, I would be grateful to the BBB.

Desired Settlement: I have not received payment that was due over a year ago. At a minimum, I expect to be paid the amount owed, and considering the length of time that has passed, a $25 cash discount on a future purchase of $25 or more or a 25% off any order would bring me back to the site on positive terms. If this message is relayed to ABC Gift Cards, they have my email and phone number if they wish to call my mobile phone to discuss resolution.

Business Response: We made a payment into the bank account given to us back on April 3, 2014. If this was the incorrect bank account then it was the fault of the customer who inputs that information.

If you give me the correct information then I can see if it was relayed to us properly.

3/20/2015 Advertising/Sales Issues | Complaint Details Unavailable
3/19/2015 Billing/Collection Issues | Complaint Details Unavailable
3/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ABC gift card is a website where you can sell your unwanted/unused gift cards. You go to their website, input your gift card information (Where it is to, value, quantity, expiration date, etc.) and that is exactly what I did then sent it in.WEEKS later I still had not heard from them, during that time I was trying to contact them by phone and by email. FINALLY, I get an email from ***** *******, saying that they were not able to accept my gift card because it has an expiration date and my order has been canceled. I was a bit aggravated because when I was filling everything out online before I sent it in, it asked me if the card had an expiration date and if so when, I of course said yes and gave the expiration date. So why after I send it in, wait weeks for a response, and for my money, you tell me you cant accept it? By that time I was done doing business with them and told them that they need to send my gift card back; I did not get response from them for weeks and weeks. Every time I called I got the same woman, explained to her the same situation and asked to speak to her manager(who she said was not there, EVERY SINGLE TIME)so she said that she would take a message and pass it on to her manager and that she will be sure to let her manager know to call me ASAP; this happened maybe about 5 or 6 times. Again, FINALLY I hear back from ***** saying, Im sorry for this inconvenience. The office has been backed up due to the Holidays. Your card is being sent back as soon as possible. I responded with, You told me you couldn't accept my gift card December 16th and therefor my card should have been ALREADY in the process of being sent back. I want my gift card being sent out to me ASAP with a tracking number. The next day she does what I asked and sends out the gift card with the tracking number. As I reviewed it I saw that they did not have my address right.I then emailed ***** once more letting her know it is incorrect. It's now been a month from that time and I still have not received my card Product_Or_Service: Gift card Order_Number: ******

Desired Settlement: DesiredSettlementID: Refund I would like my $150 park hopper ********** card back.

Business Response: We sent it back to the address entered into our system and we are more than happy to send it back to the customer's new address. Please give me the address and I will have it sent back.

Consumer Response: Complaint: ********

I am rejecting this response because:

Hello! We just spoke on the phone about my refund with ABC gift card. As of right now, I only have $120 when my ********** gift card is valued at $150. I messaged Tara (the one who gave me partial reimbursement) on March 3rd and still have not gotten a response. 
This is what I sent her: 

 

 

     I am contacting you because that is not the right about I am supposed to be getting refunded. When we spoke on the phone you told me I was getting reimbursement for my gift card since it is lost. My gift card is valued at $150 and I am receiving $120 for it? When I was doing business with you guys and was going to sell it to your company, I agreed to $120; After months and months of no communication and bad customer service, I of course, no longer wanted to do business with ABC gift card. Plus, they denied buying my gift card, therefore the business deal was off. So, since I am NOT SELLING my belonging to ABC gift card and I wanted it back (but you guys can’t do that), I want a FULL refund. I know it is only $30 but it is the principle of the matter. I would like to settle this with you before I reopen my case with the BBB." 



Regards,

Marsela Rose Sader

Business Response: Hi,

At this point we are buying the gift card from the customer at the original price, as per the agreement and as per the request of the customer. If we wouldn't be buying it we would just send back the card numbers.

I fail to see why we should pay full price for the gift card when we are now simply honoring the customer's initial request.


3/17/2015 Billing/Collection Issues | Complaint Details Unavailable
3/16/2015 Problems with Product/Service | Complaint Details Unavailable
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3/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed order # ****** for 4 **** gift cards. Each of them should have $500 balance. 3 of there were fine, but one had insufficient balance. It should have $500, but when I received the card it had only about $60+ in it (I called **** and was told that it was redeemed before I received it). And today it only has $2 in it. I sent two emails to cardcash.com, and there was no response at all.

Desired Settlement: I paid $446.5 to each card. Since one card has only $2 right now, I should be refunded at least $444

Business Response: Hi,

I do apologize for the issue. Our claims department handles these and I would suggest reaching out to them directly at claims@cardcash.com.

******

Consumer Response: Complaint: ********

I am rejecting this response because:
I have sent three emails since this issue happened. There was no response at all. 


Regards,

*** ***

Business Response: Hi,

Has the customer been updated on this issue? If not, please let me know.

******

Consumer Response: Complaint: ********

I am rejecting this response because: I was asked by gift card information. After I sent the information, there was no response. I sent more emails to ask, but was not even acknowledged. 


Regards,

*** ***

Business Response: Hi,

The refund was made for the card in question. I apologize for the delay. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ***

3/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Jan 1, 2015 I contacted cardcash.com to sell a $50.00 Best Buy gift card in exchange for a $46.20 *** **** gift card. I received an e-mail from them confirming transaction with exchange ******* and stating that I would receive *** **** e-gift card within 24 hours. It has been more than two months and I have still not received product as promised. I have sent them several e-mails with no response and have made several attempts to contact them by phone only to be hung up on or put on hold for up to two hours. And yes, my $50.00 Best Buy gift card has been depleted to zero balance by them.

Desired Settlement: Either to have product delivered as promised or a full refund.

Business Response: We sent this on 1/2, the day the order was placed.

I just resent it to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


I thank you for your quick response to a resolution, but am a little frustrated that you were able to do so basically overnight when I have been trying for several weeks!  The company does not have much, if any, of a customer service department.  After all my attempts to contact them, I never received any response.  

Thanks again for your quick action.  It is appreciated.

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2/24/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 02 Feb 2015 I ordered a ***** [digital] gift card for $16.46 (9% off face value) and charged it to my **********. The "Buy Number" was ******. Checkout was confirmed and I subsequently verified that my ********** account was charged that same day. Whereas normally the company is pretty good about sending digital gift cards by e-mail within a day or so (sometimes hours), this time I received nothing. On three occasions I messaged the company using their "Contact Us" form to report this non-delivery. The company did not respond to any of my messages, and I still have not received the ordered product.

Desired Settlement: Given the company's complete inability or unwillingness to engage in remedial dialog on the matter, I intend to take my future business elsewhere.

Business Response: The system sent the card on 2/2, right after the purchase was made. I also just resent it to the customer.

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner.  What the company's reply to the BBB complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.

Thanks to the BBB, I did finally receive the ordered gift card and I have just now redeemed it.  As promised, I have already taken my business elsewhere.

-----




2/24/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was trying to place an order on Dec 31st for a few **** ***** credit cards. I tried to place order, but every time I try to check out the gift cards were becoming unavailable, so I had to delete the ones not available and place a new order again. Order - ****** - $1479.64 - Initial order. Gift cards were not available, so had to edit the order, but the full amount was charged to the credit card. Order - ****** - $784.49 - Attempt 2 - I deleted the ones not available from initial attempt and tried to place a new order. Order failed as more were unavailable, but credit card was charged for full amount. Order - ****** - $374.33 - Attempt 3 - I deleted the ones not available from attempt 2 and tried to place a new order. Order failed as more were unavailable, but credit card was charged for full amount. Order - ****** - $642.95 - Attempt 4 - I cleaned card and picked new cards and placed the order. The order went through, but the code I tried to use for the above orders disappeared from card. You can see the code in above orders. I was trying to use INSTANT5 gift code for an additional 5% off that wasn't applied. I wanted more cards but couldn't place any orders as an amount of $2,643.46 was charged by you for orders that weren't placed. I haven't even received a confirmation for first 3 orders that the orders were placed, but only noticed them based on the credit card charges. Quick note regarding my attempts to reach your office. 1/31/2015 - Called and was on hold for 30 mins before call dropped. Sent mail 1/2/2015 - 55 mins wait time then call center closed. 1/2/2015 - Sent mail 1/5/2015 - Call center closed all morning. Call started 2:20 PM and call was on call until 5:04 PM then call was cut off. Probably due to your call center was closed. I was on call for 2 hrs 44 mins before I was cut off. 1/5/2015 - Sent mail 1/7/2015 - Sent mail I don't believe I could ever get a response via mail or reach you on phone.

Desired Settlement: Cancel all my orders and refund the amount immediately.

Business Response: Hi,

We were in touch with the customer and I believe all the issues have been resolved. We apologize for the delay.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The issue was verbally resolved over the phone and I got a mail saying the amount would be credited in 3-5 business days on Jan 21st. Today is the 6th business day and I have not yet received any credit back on my card yet. I am still waiting for it.

Regards,

****** ****

Business Response: Hi,

We are showing a refund as of 1/21.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

Order ****** - Returned on 1/21

Order ****** - Returned on 2/10

Order ****** - Still waiting for a refund.

This issue is being going back and forth from Dec 31, 2014. It has been 50 days and I am still waiting for a full resolution of the issue. I would just leave it here with out any further comments.

Regards,

****** ****

Business Response: Okay. The 2nd two orders were both refunded today. I will have the first one taken care of as well.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ****

2/24/2015 Problems with Product/Service | Complaint Details Unavailable
2/24/2015 Problems with Product/Service | Complaint Details Unavailable
2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: As advertised by *******, we are trying to exchange a $25 **** *** gift card via cardcash.com. We submitted the appropriate documentation on January 18, 2015, and received an email that said our transaction number is ****** and that we should receive a ******* eGift Card within 24 hours. That is also the promise listed on the cardcash.com website: https:/*********************/how-it-works We have received nothing since, and now today is January 23, five days later. My wife has tried emailing the company and I have tried calling the company. When I pushed the appropriate number to follow up a transaction, a message says they are experiencing a large volume of transactions and then the phone hangs up. I tried push a different number to get a person on the phone, and have now been listening to hold music for 17 minutes. I am not impressed with their service, their customer service and want our promised exchanged.

Desired Settlement: We want our promised gift card to *******. As well, I would like to see them remove the inaccurate language from their website. I also plan to contact ******* HQ in Bentonville, as I can't imagine the ***** family would be pleased to hear about this horrible service.

Business Response: As per an email sent to the customer right after the attempted transaction, the gift card exchange was denied by the system. The **** *** gift card wasn't touched by us and has it's full balance intact.


Consumer Response: I am rejecting this response because: They did not complete the service that they are offering! That's like taking your car in for an oil change, and the service department saying we did not change the oil, but the oil is still in the engine. Extremely disappointing - why did they offer this exchange service if they are not going to take care of the customer?? Thinking I will contact *******'s CEO to let them know about the poor service from a company with which they had contracted.


Business Response: I'm not sure what resolution I can offer at this point. Like I said, we reserve the right as per our terms and conditions to reject an order.

We simply exercised this right.


Consumer Response: I am rejecting this response because:

Simply "refusing service" is an unacceptable response and business practice. I would hope that the Better Business Bureau places a massive blackmark on this company's profile and considers filing a complaint with the attorney general. I wonder how many other individuals were refused service by this company and if they also felt discriminated. Perhaps there is grounds here for a class-action lawsuit?




2/23/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On January 24, 2015, I placed an online order for 2 **** **** Gift Cards, each totaling for a total of $34.86 (order # ******). Per Cashcard.com's confirmation email, I was to receive said gift cards by digital/email delivery within 24-28 hours. As of today, February 22, 2015, I still have not received the gift cards by email despite sending two separate inquiries to the business inquiring about the status of the order. In fact, I have not even received any communication from them in response to either inquiry. This is unacceptable since my credit card was charged on the day of the order for the full amount of the purchase.

Desired Settlement: I would like to receive the gift cards that I ordered or a refund of my payment.

Business Response: These were sent on 1/25 and I apologize that the customer didn't get them. Perhaps they went to spam.

I just resent them.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  


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2/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I attempted to purchase a gift card to ****** through this site for $86.00. I was redirected to ****** Credit to pay for this, but when I was redirected back to CardCash to complete the order, the gift card was out of stock, however the company still charged my ****** Credit for this transaction. I repurchased the item, and that second transaction DID go through and I received the product, however I now have 2 CHARGES of $86 when I should have only been charged ONE. I have sent about 6 emails to their support email and I have received no response. I have also tried calling, but was never closer than 100th in line, and could not wait the expected 3 HOURS to speak with a representative.

Desired Settlement: I expect to be refunded the charge of $86.00 for the incomplete transaction to my ****** ****** account, OR sent a check for the refund amount of $86.00

Business Response: Hi,

I apologize for this issue. The refund has just been made.

******

2/13/2015 Problems with Product/Service
2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Cardcash does not want to reissue check for $160.00 because they claim that on another transaction ********* Airlines did not honor $200.00 in gift cards a month after they paid me for the gift cards. The company verifies the gift cards before they send out the checks (which take 2 weeks or more to arrive from the initial contact). I received an e-mail that the cards were verified before the check was sent out. If the company has a problem with ********* a month and a half after they cut the check and after verifying the cards, they should contact ********* instead of not telling me anything about this and sending it to collections months later. I don't even know if ********* ever had a problem with the cards. Even if they did, I was paid way earlier and the matter is not on me anymore. So I just want Cardcash to reissue my $160 check. Thank you.

Desired Settlement: Reissue my check for $160.00 Thank you.

Business Response: The customer sold us gift cards that were valid at the time of sale, but were later cancelled by ********* gift cards. When we inquired as to what happened ********* told us these were fraudulent gift cards. The customer ignored our attempts at reaching him so we exercised our rights given to us under our terns and conditions which allow us to recoup our funds in any way possible.

At this point we are exploring the possibility of filing a police report against the customer for his fraudulent actions.

Consumer Response: I am rejecting this response because:

I am writing to you in reference to complaint # ********. I am responding to the message Cardcash send back on 
September 8th. First of all, Cardcash spents about 1 to 2 weeks after they receive the gift cards before they send out payment for the gift cards. They did this and sent me the $160 for the $200 worth of gift cards on 12/31/13. I  have an email from them stating that the cards have been verified and payment has been initiated. cardcash then sent this amount to collections and I received a letter from a collection agency in May about this. The company informed me in August that ********* declined payment on 2/12/14. I called them ABC gift cards (A division of cardcash) and asked why didn't you tell me what happened and they stated they had sent me two emails and called me in reference to this. They could not tell me when this had occurred. I don't have any recollection or evidence of them ever trying to reach me. I bought the gift cards on ********* Airlines website so if there was any fraud let cardcash deal with ********* about that because the giftcard payment was sent out at the end of December, I received the payment at the beginning of January and ********* claimed the Gift cards were fraudulent during the middle of February. I had not cashed an $160 from a different transaction with ABC gift cards and it was passed the 90 day time period to cash it so when I called Cardcash to reissue the check they stated they would not because I owed them that amount due to aforementioned story. If there was anything wrong with the giftcards, (which I am not aware of how this is possible because they were bought on ********* Airlines own website) let Cardcash take it up with *********, because they paid me over a month before there was any issue. Thank you. If there are any questions feel free to get back to me. 






2/13/2015 Delivery Issues | Complaint Details Unavailable
2/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I exchanged my $50 ***** *** ****** gift card online to exchange it for a ******* eGift card on January 10 and I still have not received anything from them. Today is January 30, 2015, on the emailed I received after the transaction its said "Your order is currently being processed and verified. You should receive your ******* eGift Card within 24 hours. If there are any issues with your order we will notify you." I have made several attempts to contact them through email but I only received a generic email stating that it may take longer because of high response. It's been impossible to reach them on the phone with extremely long wait time after waiting hours and being disconnect several time I still could not get through. Their process is not easy and leaves customers in the dark! They also obtain my credit card information and I am curious what they are doing with it since they also have my gift card information and I still haven't received any from them!

Desired Settlement: I would like my ******* eGift card asap!

Business Response: The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On Jan 26 placed an order for 4 cards for the total $112.93, paid with paypal. a few minutes later received 2 email from paypal that i have 2 charges from the same Cashcash.com for the same amount of the 112.93. also received an email from cardcash.com about my order #****** and that the cards will be sent in the next 24-48 hour in the different email. Waited for 2 day did not receive anything else, Called the customer service number 1800 227-4214 on the 3 day, and explained what happened and she said they will credit one of the charges back to paypal and will resend cards by the end of the day which was on the 1/29

Desired Settlement: I would like to have those charges reversed and credited back to paypal. for the total amount of both charges totalling at $225.86

Business Response: Hi,

The order with the issue has been refunded  as of 2/1 while based on our system the other order was sent right away. I just resent it to make sure that it was received.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Made an order for a ****** gift card, received confirmation that it would arrive via email within 1-2 hours. It has been a full business day and I have still not received it. I attempted to contact them via phone and email and have not been able to get through and have not heard back from them.

Desired Settlement: Would like a full cash refund for the face value of the gift card ($86.01) and at the very least the paid price of the gift card ($72.25)

Business Response: Hi,

Our site shows that this was sent. I can resend to the customer id he'd like.


Consumer Response: I am rejecting this response because:

My original complaint was that the confirmation of my order stated that I would receive the E-gift card within 2 hours. I eventually did receive the gift card 4 days later. While this is unprofessional and really unacceptable due to the lack of any explanation, I was willing to except it and move on.

HOWEVER, MY CURRENT COMPLAINT is that the E-gift card I received was INVALID! When I tried using it I received a message stating that it was an INVALID CARD NUMBER AND PIN COMBINATION. I attempted to contact CardCash several times via Phone were I was unable to get through after multiple attempts, as well as through email were I have still not received a response.



Business Response: Hi,

The refund was made earlier this week. I apologize for the issue.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


2/13/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed two separate orders for discounted gift cards on Sunday, December 28, 2014. The first order, order #****** was for a single ***** gift card with a face value of $145.77 and a price of $138.48. This was an online, electronically-delivered card that was supposed to be delivered to my email 1-2 hours after purchase. I have yet to receive this gift card, despite checking all of my possible email folders. Note that cardcash.com billed the credit card for this order, and a stop had to be placed days after the electronic gift card was not delivered. The second order placed on Sunday, December 28, 2014, order # ******* was for four physical gift cards, totaling a $60.19 purchase price. When I was paying, the CardCash.com site redirected me to ******, and I completed the payment information at ******. An error occurred in this process, and a former address was reported to CardCard.com instead of the delivery address that I had previously entered. I recognized the problem within seconds on the order completion page. I immediately searched for a way to edit an order, which, I discovered, does not exist on CardCash. Thus, within minutes of submitting this late-night order, I submitted an online message to the company asking that they change the delivery address to the correct address or cancel the order. I provided the correct billing address. I waited approximately two days and submitted another message, again stating that I did not want order #****** delivered to the incorrect address. I have received no response from either message, although my online account states that order #****** was delivered. I have never received this the cards from either order, although I was billed for both orders.

Desired Settlement: I have attempted to contact CardCash by phone over 10 separate days between Dec. 28 and the date of this complaint, Jan.1, 2015. The customer service number either had a message that statement that they would only receive online messages or there was an excessive wait. On Jan. 12 I phoned CardCash, waited on-hold for exactly 4 hours while the hold message reported my place in line to speak to a customer service agent. When I was the next person in cue to speak with a representative, CardCash terminated this 4-hour long call. Note, the call was terminated at precisely 4 hours, indicating that it is not answering any calls. It is apparent that CardCash is unwilling to receive customers’ complaints via phone, and it does not responded to online messages. I want a refund of $60.19 for order #****** to my ******.com account. Since we have successfully stopped payment on order #******, I do not require a refund for this order. CardCash has been fraudulent and unethical.

Business Response: Hi,

Our customer service has been in touch with the customer as the gift cards were returned to us. Has the issue been resolved with them?


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, it was only after I filed the complaint that CardCash.com contacted me.  They claimed that the cards were returned to them, but I have reason to doubt they were ever sent in the first place.  Please, a warning to potential future CardCash.com customers!


2/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On their site at Http://abcgiftcards they offer to buy gift card and offer an amount after you put in your gift card information and then they give an offer, have you send your cards and select a method for them to pay you which are 3 ways 1 of them is direct deposit and it's faster but you have to supply your banking information which I did. They received my cards as I have continued to go on their site to keep track. However they changed the offered amount and have paid me nothing.............I can't even get an response from them other than an automatic email response that says they will get back to me but in 2 weeks have not. This has been going on for a month now and they've had my gift cards since 01/02/15 as I checked this on their site. Their site looks very professional and legitimate but as I said they ignore all my emails, have my gift cards and my banking routing number account number just not my bank name (I accidently forgot to provide- guess lucky for me now that I did forget) still I've received nothing for my cards or even any answer. They have my address and could/should have paid me for my cards by now. They have several mailing addresses for people to send in their gift cards to depending on the mail carrier service chosen.

Desired Settlement: I sent them 1 ********* card $20.00, 1 ********* card $10.00 and a **** **** card $10.00. They agreed to pay $29.23 for all three cards then on their site they changed the agreement to only 13 dollars and some odd cents for the ********* card only and still they have paid zero. I'd like them to either give my cards back or pay as promised. Thank you

Business Response: Hi,

This order has been paid for as of 1/20. I apologize for the delay.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did notify BBB upon receipt of payment, sorry seems messages did not reach the appropriate person. Thank you.


2/13/2015 Problems with Product/Service | Complaint Details Unavailable
2/13/2015 Delivery Issues
2/13/2015 Problems with Product/Service
2/12/2015 Delivery Issues | Complaint Details Unavailable
2/12/2015 Problems with Product/Service
2/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I mailed a $250 ****** gift card to card cash. In exchange they were to give me a $210.60 ****** gift card. My order number is ******. I mailed them the card on December 29, 2014 and I never heard from them. After calling them multiple times with no responses and I emailed them for two weeks with no responses I finally got customer service on the phone after being on hold one hour and 14 minutes. I was then told they would email me a form I needed to fill out in order to get my card. That form asked me for my Social Security number a copy of my drivers license and bank account numbers and routing numbers. After looking online for reviews about card cash, I noticed many many people who said it was a scam and that they received stolen cards or no cards at all and were never paid for their cards. I feel they are operating a fraudulent business that needs to be investigated.

Desired Settlement: I would like them to send me my ****** gift card back or send me my ****** card with out me giving them my personal information.

Business Response: This has been paid as of 1/22. 


Consumer Response: I am rejecting this response because:

I contacted this business everyday for over a month trying to get a response and was given the run around, never called back, etc.  They only started backpedaling after i told them that all of my research about their company online repeatedly consisted of people with similar complaints and felt the business was a scam.  They immediately got my funds headed my way once i mentioned contacting the state of New Jersey and the BBB.

2/12/2015 Problems with Product/Service | Complaint Details Unavailable
2/12/2015 Delivery Issues | Complaint Details Unavailable
2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Mailed in a ****** **** gift card on december 14, 2014 for cash. Order #****** to ABC gift cards. ABC gift cards has the same address and phone as Cash Cards. I never received cash or amazon credit for my gift card. When I called in January 2015, I was told my order had been randomly selected for more information but I never had any contact from the company after that. I have the email from ABC gift cards.

Desired Settlement: I would like my gift card back or the agreed upon cash or amazon credit ($104).

Business Response: I apologize for the delay in getting back to the customer. Nancy is giving the customer a call today.


Consumer Response: I am rejecting this response because: I would like an email from the company or a number to call. I work 12 hours and am not home during the day.



Business Response: We are open from 9-5 EST. You can call ***** ** ************ ********* ***.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have asked for the gift card to be returned to me.  The business sent me a form to fill out which was not posted on their website.  The form asks for a copy of my driver's license and other personal information.  I have decided not to provide this information.  I also suggested to the business that they post the form on their website, so customers know what is required.

2/12/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered two $50 ********** ******* gift cards online from them. They were never delivered, and even the order record on their web site is obviously broken and incorrect. However, they DID manage to charge me. And because ****** recently changed their policies regarding purchase protection, and they are absolutely unwilling to respond to any attempts to contact them IN ANY WAY, I am unable to get my money back. I am certain this is due to incompetence on their part, rather than malice, but their inability to provide ANY customer service still leaves them $80 richer. Which is quite convenient for them.

Desired Settlement: Best outcome? I get my order filled. Second best outcome? I get my money back.

Business Response: Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and verified that a refund has been made. This is acceptable to me, and you may close the case. Thank you very much for your efforts on my behalf.

2/11/2015 Delivery Issues | Complaint Details Unavailable
2/11/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Ive dealt with this company at least few times with no problems. A recent order has been a real headache. I ordered 5 ********* gift cards, with e delivery. They delivered 4 cards, 3 worked worked fine,, the 4th card had a $0 balance, they never delivered 5th card at all. I have contacted there customer service and legal depts on several occaisions. I have received no refund on the $0 balance card under there 45 day guarantee policy, and they never delivered or refunded money on the 5th card. I'm fed up after weeks of this going on, I was told 3 to 5 business days, its been at least 3 weeks.

Desired Settlement: At a minimum, the $20 refund. ALthough if they want me to use them again, I would sweeten up some, for wasting a ton of my time.

Business Response: I do apologize for the delay. We will be refunding the customer and apologize for this issue.


Consumer Response: I am rejecting this response because:

 

 

 

I agreed to the refund of monies offered by the company. Since agreeing to there settlement offer, they have not communicated or refunded the money. Same old thing. Can we escalate this case in any manner, this is just plain terrible business in every way. please advise. I only agreed to settle because I believed they would actually do a prompt refund. They have done nothing but apologize.

 

 

 

Business Response: The refund was made earlier this week. I apologize for the delay.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/11/2015 Problems with Product/Service | Complaint Details Unavailable
2/11/2015 Problems with Product/Service | Complaint Details Unavailable
2/11/2015 Delivery Issues | Complaint Details Unavailable
2/10/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/10/2015 Delivery Issues | Complaint Details Unavailable
2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 1/9/2015 I followed all procedures as described on cardcash.com's website to sell my $400 gift card to cardcash. Online, I was quoted $336 for my $400 ticketmaster gift card. I had to give the gift card number and pin to "speed up" the process. The website stated that by choosing the direct deposit method that I would receive my money 24 hrs after they receive my gift card in the mail. On 1/20/2015 I called the customer service phone number and proceeded to wait for at least an hour and a half to get to a representative. The representative named **** apologized for the wait and in her words "I don't know why you have not been paid since we've had your card for a while now. Let me raise it up to escalation and you should receive payment in 24 hours". I called back in 23 hours on 1/21/2015 when I did not receive payment and waited another hour and a half just to be cut off when I was caller #2. On 1/22/2015 I called back at 9AM when the business opened and was the 22nd caller which equated to a 40 minute wait. ****** said I was in "escalation" and transferred my to ***** in the escalation. ***** explained that because the value of the card they needed more information and she emailed a form that I had to fill out. I did and returned the form via email. ***** informed that this information would be reviewed and I should get paid immediately. 20 hours later, today is 1/23/2015 and still no payment. The cute hold message that I had to listen to for nearly 4 hours stated that if I didn't want to hold it would be easier to email them. I email their support twice and never got a response. 4 hours of hold time, giving this business all the information they asked for and all more than they advertised, 2 emails, and tons of frustration for a transaction that should have been easy, they should return my $400 gift card so I can move on with my life.

Desired Settlement: I either want the $336 that was quoted to me since I followed all their rules and gave them all the information they asked for. These rules were never explained upfront on their website, small print or otherwise. That or fed ex my card back to me so I can deal with a more responsive organization. This transaction is way beyond unacceptable for a BBB accredited business.

Business Response: Hi,

I apologize for the delay. This has been paid as of 1/28.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This business' phone system needs to be upgraded and I personally feel their response time from the customer service department needs much improvement.  I should not have to contact the BBB to help me resolve what was to be a simple transaction.  Thank you BBB for your help.

2/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Mailed in 4 gift cards value of $125 to exchange for a Amazon gift card in the amt of $92.44. Gift card were received by card ash on dec 26th by usps certified mail. As of today, February 4th, still have not received Amazon gift card. Numerous email & phone correspondences have brought no resolution.

Desired Settlement: Would like to either receive Amazon gift card I ordered or receive my original gift card back.

Business Response: Hi,

We initiated contact with the customer and it took a few days to hear back. Once we did we sent over a simple verification form which, once received, will allow us to go ahead with the payment.


Consumer Response:
I am rejecting this response because: The "simple form" that they are requesting that I fill out asks for my bank acct #, routing #, drivers license # and last four digits of my SS#.  All of this information is not necessary to complete my order as i am requesting a gift card exchange not a cash sale.  If they require this information I would rather have my cards returned to me.




Business Response:
You can just send a driver's license to them. Please respond to the rep with just that and we can move this forward.


2/10/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The 1st week of Jan, 2015 I contacted CardCash.com through the ******* online website. I sold two gift cards to exchange for a ******* gift card. I didn't receive a conformation email from them. I called them 3 times, was put on hold each time for 2-3 hours, without talking to a rep. I checked the gift card balances on1/12/2015, the money was still in the cards, deciding I had done something wrong, I went to CardCash.com website and entered the information the second time, this time I did receive a conformation email, stating the payment would be made in 24 hours. 24 hours passed and no payment, I checked the gift cards totals and they were now at $0. I waited a couple of days, and still no payment for my gift cards, I called their customer service # and after a wait of 3 1/2 hours on hold I reached a person, they said they did not have the money from my gift cards and there was no transactions made. I called the company of the gift cards and they checked their records and said Cardcash had taken the money out on 1/13/15. I called ******* online customer service to make a complaint about the company, they took the information and said they would get in touch with cardcash and help get a solution within 24 hours. I started receiving newsletters from cardcash but nothing more.

Desired Settlement: I would like cardcash to give me the money they have taken out of my gift cards.

Business Response:
We don't take money off of gift cards. We sell the gift cards to others who you use the gift cards so the entire premise that "someone" said CardCash used the money is a lie. When we received the Branes and Noble cards there was no balance on them and we have no proof to the contrary.

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought several gift cards from Cardcash.com on 12/22/2014, after I received my cards and checked the balance around 1/3/2015, one of the CVS gift card (with filling ID ********) has only $25 in it, while the product is sold as a $30 gift card. I contacted cardcash.com twice on 1/3/2015 and 1/12/2015, but haven't heard anything back, even a confirmation that they received my request. (cardcash.com only provides a link to leave a message online).

Desired Settlement: refund of 5 dollars plus an explanation why the customer service do not reply my message

Business Response: Hi,

I do apologize for the issue. We will be refunding the customer for the $5 discrepancy.


2/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a $25 gift card for Amazon.com through abcgiftcards.com. When I went to use it (a few months later), the card had no value whatsoever. On 1/17/2015, I contacted abcgiftcards.com via email asking that they make the situation right. I got an auto-response saying they would respond to my inquiry "in a prompt fashion", but nearly a month later I've heard nothing.

Desired Settlement: I want a refund for the $25 Amazon gift card. Or, I would also accept a replacement gift card.

Business Response: We have a 45-day guarantee on all of our cards but this claim is from more than 4 months ago. I would ask for more specifics before moving forward as to what the message received when trying to use the card is. Checking on the history of the card there's no reason the card shouldn't work. 

We ask the customer to make sure they are entering the information correctly, using the gift card number that includes digits and letters.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/9/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I entered 3 gifts cards to be exchanged for a ******* gift card and the website says you will get a email with 24 hours or if they are any problems you will be contacted. I have yet to be contacted by this company. I have emailed them and got no response, I have called and after waiting on hold for 30 mins I got automatically disconnected TWICE. I entered all three cards and got an exact amount the ******* gift card would be for on the 1/17/15, 4 days ago.

Desired Settlement: I would like this company to finish the process that was suppose to only take 24 hours

Business Response: Hi,

The system declined the customer's order. We sent an email to the customer right away with this information.


Consumer Response:
I am rejecting this response because:I have checked through my emails again, including the spam folder. I never heard anything from this company. 



Business Response: Hi,

We did send it but either way there is no further resolution. As per our rights reserved under our terms and conditions we can decline an order which we did in this case.

The gift cards are good to use on the customer's end.


2/9/2015 Problems with Product/Service | Complaint Details Unavailable
2/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I used the online website to sell gift cards on, 12/29/2014 - I have delivery confirmation of the gift cards on 1/2/2015. They say online that it takes 1-2 business days, however I still have not received payment - or any contact. From a customer service perspective, they have been completely unresponsive - the phone number always puts me on a never ending wait list, I have sent e-mails, and multiple times filled out the online Contact Us form. Overall, the company did not honor their agreement, did not try to reach out or respond if there was an issue, and has made it very difficult to directly get a resolution.

Desired Settlement: I just want the original agreement to be honored - or my gift cards to be returned and my shipping paid for.

Business Response: Hi,

I do apologize for the issue. We have now been in contact with the customer and we are moving this forward.


2/9/2015 Problems with Product/Service | Complaint Details Unavailable
2/9/2015 Delivery Issues | Complaint Details Unavailable
2/9/2015 Delivery Issues | Complaint Details Unavailable
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2/8/2015 Delivery Issues | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Delivery Issues | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Delivery Issues | Complaint Details Unavailable
2/8/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/8/2015 Delivery Issues | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/8/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/8/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/8/2015 Delivery Issues | Complaint Details Unavailable
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/27/14, I processed a gift card exchange order for a ******* gift card, and received a confirmation email stating that I should receive my e-gift card within 24 hours. It is now 1/5/2015, and I still have not received my e-gift card. I have called customer service to only be greeted by a recording stating that they are closed. I have emailed customer service multiple times to no avail. I have received no response whatsoever from this so-called Better Business Bureau accredited business. This is highly disappointing. The process that the website goes through has the customer enter the gift card number, and pin number for exchange purposes, so this could be an entire bait and switch operation.

Desired Settlement: I want to receive my ******* e-gift card as I was supposed to receive for $31.50. My order number is ******.

Business Response: Hi,

This was sent one month ago today, on 12/27. I just resent it.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

It is a complete lie. They are simply trying to cover their butts to try to make themselves look better. They never sent anything out to me on 12/27. The first time that they ever sent me ANYTHING was on 1/27/15. I have faithfully checked my spam folder and have received NOTHING since the day I completed this. If they really did send it out on 12/27, they should have forwarded that email, but no, they didn't because they never sent it on that date.

This company is horrible, and I will never use them again. ******* should really rethink their affiliation with them.

Regards,

******** *****

Business Response: Hi,

If the customer looks at the email we sent on 1/27 it was a forwarded email from the one that was sent on 12/27. At this point I believe we have paid the customer and there is nothing more to do from our end.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and accept the part regarding payment. However, I do know how to read and resent the inference to the opposite.

Regards,

******** *****

2/6/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Delivery Issues | Complaint Details Unavailable
2/6/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a $200 gift card which came with a balance of $0. I purchased a Southwest Airlines e-gift card values at $200. Within ten minutes of receipt of the e-code I attempted to use the gift card to book a flight on Southwest Airlines. When I entered the card code and pin, I received a notice that the card contained a balance of $0.

Desired Settlement: I want an immediate refund, or so long as Southwest Airlines has not changed their flight prices, a new gift card with the correct $200 balance.

Business Response: Hi,

I apologize for the issue. Our claims department deals with these and will be happy to assist the customer if this has still not been taken care of. Please contact them at claims@cardcash.com.

2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought gift cards that i tried to use the next day after i received them and was told by the store that they contained ZERO BALANCES! The total amount was in excess of $1000 dollars, their website boasts that if you spend over 1000 in gift cards you get an additional 2-3% off...which they did not honor. After trying to email many times and getting no responses, i also tried phone calls to customer service at all hours of the day, twice kept my phone on hold for 4 HOURS EACH PHONE CALL, and when i got to be next in line, they disconnected me!! (both times!)

Desired Settlement: the entire point of my purchase from card cash was to save our family money, in order for that to be the outcome, i would need compensated for the fact i had to pay full price for the purchase i intended to buy (flooring from *****) We were going to save a total of $88 dollars, (plus an additional 2-3% that they claim in their Card Cash Faqs page when you buy in bulk (which we qualify for because we bought in excess of $1000 in gift cards) Out of $1011.28 spent in gift cards, $600 worth of cards were actually a $0 balance, so to be fair we want our $600 back, PLUS the $88 we were supposed to save by buying your discount cards, and the additional $2-3% that is also advertised on their website for the bulk purchase we made since we spend $1,011.28 and clearly qualify for bulk purchase. We feel this is only fair due to what we've had to go through over the last 5 days of frustration in dealing with a company full of promises that delivers on none of them!

Business Response:
I'm not sure if my first response went through. We tried to contact the customer right after the order was placed but we were unsuccessful.

The customer was refunded through PayPal at the beginning of the month.


2/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for a American Eagle gift card online 12/26/2014. Order confirmation indicated order would be received electronically (through email) usually within 1-2 hours. Four days later and I still have not received the product ordered and paid for. Two emails have been sent to the company requesting resolution without a reply to date. Multiple phones call have been placed to which only a recording is repeated and then the call is disconnected.

Desired Settlement: Product needs to be delivered immediately and with an additional (substantial) discount. Also an apology needs to be issued for unacceptable purchase delay and non-existent customer service.

Business Response: Hi,

This was sent last month and I just resent in case the customer didn't receive it.


2/6/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: CardCash has been unresponsive and impossible to contact concerning my sell order.

Desired Settlement: Immediate compensation for mailed gift cards as agreed, or immediate return of my cards.

Business Response: Hi,

We have spoken to the customer who is supposed to send us additional information. We are waiting on that information.

2/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had a $ 50 gift card from ****** and ***** that I wished to trade . I went on the website and entered the information and my personal banking information. This company debited my checking account and only provided me with a Walmart gift card for $ 1.00. They took $ 25 off the card before they submitted and offered me $ 19 and some odd sense. It should have been $ 38 something. Then I was only provided $ 1.00 back. I have the card, all emails and the screenshots of my order for proof. They will not answer my phone calls.

Desired Settlement: I would like my gift card for $ 50 ****** and ***** credited back to me.

Business Response: The customer sent us a $25 card, but listed it as a $50 card. We paid the customer the trade-in value for the $25 card.


2/5/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 01/16/15 I filled out a form on CardCash.com to sell my gift cards. I agreed upon sending CardCash.com $1061.82 worth of ****** Gift Cards in exchange for $870.69 which is 82% of the value of my gift cards. I submitted the form and sent the gift cards by certified mail which shows that the gift cards were delivered on 01/20/15 at 11:18am. According to the email I received from CardCash.com, it states: "Once we receive your cards and validate them, your payment will be issued within 24 hours." After several attempts on my end to contact CardCash.com. I finally received a response on 01/26/15 from someone by the name of "******" at CashCard customer service. On 01/26/15 ****** stated in her email: "*****, Payment has been issued on 1/26/15. Your check will be arriving shortly. Thank you for all your patience and understanding. If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again. Regards, ****** CardCash Customer Service ************" I contacted CardCash.com yesterday on 02/03/15 and spoke to a ******" in the escalations department, who put me on hold and never returned, therefore I had to end the call. CardCash.com shows it is located in New Jersey, I am located in Wisconsin, I STILL have not received my payment of $870.69 from this company! I provided my checking account information for direct deposit, however, ******'s email states that I will be receiving a "check", I continue to check both my checking account and my mail and I have not received payment as of today 02/04/15.

Desired Settlement: I either want a refund of my ****** gift cards which totaled $1061.82 or I want the payment that was promised to me of $870.69.

Business Response: Hi,

We spoke to the customer who requested that we cancel her order and send the cards back which we will be doing.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!


2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Agreed to offer extended by CardCash.com for purchase of git card. They have acknowledged receipt of my card however they have not made payment within the time period they had stated in their offer. It has been over 3 weeks and they have not sent payment. The order status has shown for over 2 weeks as "escalations". They have not responded to emails sent to them via "contact us" or sent directly to support@cardcash.com. Tried to call their phone #, but each time there is long hold time and no evening or weekend hours.

Desired Settlement: Expect payment of $304.30 as agreed to in order #******

Business Response: Hi,

We spoke to the customer and once we receive the additional verification we will issue the payment.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: It's been 5-6 weeks since they received the gift card and they have not paid me originally they were supposed to give me an amazon.com payment Then they emailed me and stated that they were going to send me via paypal instead still not getting any thing and it's been too long Your sell order confirmation # is ****** Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is If you are sending your cards to us using US Postal Service please send your package to this address: ABC Processing Center P.O. Box 2045 Lakewood NJ 08701 If you are sending your cards to us using with FedEx or UPS please send your package to this address: ABC Processing Center 990 Cedar Bridge Ave STE B7, RM 365. Brick, NJ 08723 Order Summary: Merchant Name QTY Face Value Percentage Pay Amount Apple (not Itunes) 1 349 91.00 317.59 Sub Total Payment : $317.59 Amazon Bonus : $ 12.7036 Total Payment : $330.2936 Payment Method : Amazon.com gift card Once we receive your cards and validate them, your payment will be issued within 24 hours.

Desired Settlement: I want $330.29 - amazon or paypal either way is fine

Business Response: Hi,

We followed up with the customer, received the necessary verification and the payment is being made tomorrow.


Consumer Response:
I am rejecting this response because: They did not pay me yet



2/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: they sold me a gift card that had a zero balance but was supposed to have $75.23 balance.

Desired Settlement: please refund total purchase amount immediately

Business Response: Hi,

I apologize for the issue and the delay. This was sent to our claims department and I will follow up with them to make sure the refund is made.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My family sent in a Best Buy giftcard to be exchanged with CardCash for cash. CardCash has confirmed receiving our gift card and said payment was submitted directly to our checking account. They said it should take 1-2 business days. We are on day 5, and we have confirmed that our bank account number is correct in their system. We are very disappointed not only in their failure to meet their customer service agreement but in the unprofessional, impersonal, and unresponsible nature of their business. Customer service calls take HOURS to get through. When we have managed to get through, we are given promise after promise that is not met. We believe we should have our money by now.

Desired Settlement: We believe CardCash should honor their agreement to pay us cash for our gift card. Our order number is ******. Any assistance with this matter would be helpful. Thank you.

Business Response: Hi,

We apologize for the delay. The incorrect account number was entered into the system. We received the correct one and have made the payment to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sold my Southwest Airlines gift card Dec. 17th, 2014. Email confirmed that payment would be made within 24-48 hours. Have sent 3 emails since and 2 phone calls. Both emails stated payment would be issued in 24 hours. However, no payment has been made. Amount of payment- $405

Desired Settlement: Would like my funds deposited within 24 hours. Very displeased with this company and lack of execution.

Business Response: Hi,

I need an order number to see if this was taken care of. The email address isn't in our system.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

2/4/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Transfer of a gift card balance was purchased from Cash Card for the balance amount and was to be returned in the form of a gift card for another vendor. No email response was given within the 24 hrs specified on the original email. Vendors site claims payment was authorized and sent as an e-gift card but was never received. Multiple emails to customer support were sent but never answered and still no credit received by me from Cash Card.

Desired Settlement: Delivery of gift card in electronic format to be used at Wal-mart.com as originally documented and for the original amount agreed upon in the process

Business Response: Hi,

This was sent on 12/28 and I just resent it to the customer in the event that it was deleted.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



2/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for gift cards on their website on Jan 7th. Their website apparently was having issues as it through an error during processing of my order. The Paypal payment portion went through, however no goods were rendered. I have attempted to contact the company numerous times, both via my personal email, Paypal's resolution center and many times via their website contact us form at: http://www.cardcash.com/contact-us/ and described my issue. However I have received no response and my paypal credit card account was still charged and I have received no reimbursement. At this point I have escalated the dispute to paypal for them to remove the charge. But overall I am completely dissatisfied with the company since they have zero customer service and support. I feel that if I did not have Paypal as a merchant to fallback on regarding getting my money back, I would be at a loss and the company would have stolen my money with little lack of care.

Desired Settlement: I would like a complete reimbursement. I would also like an explanation of their complete lack of customer service and resolution to fix it in the future. I also find it baffling that on their website they have links to all these testimonials and media coverage. Yet I find that hard to believe with their complete disregard for their customer. Are these testimonials even legit? It would also be in their best interest if they would like me to continue as a customer to show some type of good faith gesture for their complete lack of care for their customers.

Business Response: Hi,

I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.

Consumer Response:
I am rejecting this response because:

I ended up having to contact Paypal and file a complaint about your company before I could actually get any help. Finally someone contacted me 3 days before the paypal 60 day resolution window was complete and I asked that a manager or someone contact me about the poor service and lack of support. Never heard anything back, same as when I contacted your company about charging me for goods you never delivered.

Your company has some serious issues and needs to rectify in regards to customer service. From the complete overall lack of response it seems your not really interested in doing that.




2/2/2015 Delivery Issues | Complaint Details Unavailable
2/2/2015 Advertising/Sales Issues | Complaint Details Unavailable
2/2/2015 Delivery Issues | Complaint Details Unavailable
2/2/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a gift card from Card Cash and paid via ******* expecting to receive the card via email. I got a message that the order was accepted but they had to mail the card. I noticed that my physical mail address for the order was incorrect and immedateily called and emailed the company. They never answered the phones or email. I am out money becuase of their lack of customer service.

Desired Settlement: Delviery of the gift card I purchased or a refund.

Business Response: Hi,

As per our system the gift card has been sent. The customer didn't go through the digital purchase process which is why this was mailed.

******

2/2/2015 Problems with Product/Service | Complaint Details Unavailable
2/2/2015 Delivery Issues | Complaint Details Unavailable
2/1/2015 Delivery Issues | Complaint Details Unavailable
1/30/2015 Advertising/Sales Issues | Complaint Details Unavailable
1/30/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On December 27, 2014 I sent via **** two gift cards worth $30 combined to ABC Gift Cards. My shipment was confirmed via email and on their website. They promised to send me an ****** giftcard electronically to my email address worth $20.59. Their website said this would take 24 hours. I never heard anything from them or even got a confirmation email that they received my giftcards. I emailed ABC Gift Cards on January 9, 2015 asking where my giftcard was. I received no response. I emailed them again on January 15, 2015 and got no response so I decided to contact the BBB.

Desired Settlement: Send me my ****** gift card worth $20.59 either via email or electronically. OR send me back my two gift cards worth $30.

Business Response: Hi,

This order was received and paid as of 10 days ago.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

******* *******

1/30/2015 Billing/Collection Issues | Complaint Details Unavailable
1/29/2015 Delivery Issues | Complaint Details Unavailable
1/29/2015 Advertising/Sales Issues | Complaint Details Unavailable
1/29/2015 Delivery Issues | Complaint Details Unavailable
1/29/2015 Delivery Issues | Complaint Details Unavailable
1/29/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Agreed to sell 4 Gift Cards on 12/24/2014. As of today have not received payment for cards. I called last Wednesday and waited on hold for 3hrs 28 minutes and final talked to someone that said they had to transfer me to another department. He transferred me and phone rang 4 times and I received a voice mail. Left a detailed message and have not heard back from them. I have also sent 3 emails to (1 to info@cardcash.com, 1 to Request@cardcash.com and 1 using form on web site) and have not received a response. Attempted to call this morning at 9am was number 41 in line according to announcement and after holding for 32 minutes changed to 18th in line and got disconnected. order ****** and ******

Desired Settlement: Would like payment for gift cards they have and a call from company to explain delay.

Business Response: Two of the gift cards arrived with no balance and this is an issue we had in the past with this customer. He sold us two ****** gift cards that had the balance wiped after we paid him for them.

Consumer Response: I am rejecting this response because:

the last two cards that were sold had balance on them when mailed I was notified two months after the sale the balance was $0 I called ****** and the cards were used 3 weeks after they were sold. All 4 cards were verified prior to sending to them on 12/26 and had $100 each. please return all four cards submitted and cancel order

Business Response: I spoke with the customer and we've come to an agreement on what to do.

1/29/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: (1.) I sent 4 sets of gift cards to Card Cash to be exchanged for cash. They accepted all offers over the web for a certain value. I sent in the cards as agreed. (2.) They put 2 of the sets through to my bank account as agreed, for over $3K. They held the other 2 sets (order #****** and order #******) for several weeks. (3.) I contacted them on Oct 3rd regarding the other 2 and spoke with *****, who stated that she would send it through for payment. (4.) I contacted them on Oct 6th and ***** said that they were with "****" for approval and that I should expect them in my account by Oct 9 or Oct 10. (5.) I contacted them on Oct 8th and was told that "****" and the rest of the managers were out on vacation for the week. (6.) I contacted them on Oct 13th and ***** said that "****" would look at them, and asked for proof of purchase, which I promptly emailed her.( (7.) ***** emailed me later on Oct 13th and simply stated that the cards were "high risk". She stated, "Your order has been cancelled and the cards will be sent back in the next 1-2 business days." (8.) I was out of town during the period the cards were to be mailed back, but got home on Oct 28 to find that I still did not have them.( (9.) I was never paid by Card Cash on the agreed amount of $3222.50 for my gift cards with a value of $3580.00, nor have they sent them back to me.

Desired Settlement: I would like either: 1. The agreed upon amount, deposited into my bank account of $3222.50 2. The gift cards back in my possession with the full amounts on them.

Consumer Response:

Hello, I filed a complaint about a week ago for cardcash.com, located in Brick, New Jersey. It was regarding gift cards that I sent in and never received back. I have an update, but still not a complete resolution. To locate me in your database, here is my information:

 

Here is the update:

1.) I finally received a package from Cardcash with gift cards in them.

2.) The gift cards were from order #******, but I am still missing the one gift card (*********) for order #******

3.) I checked the gift card balances from #****** (*******, ******, and ******). I still had a full balance on ****** and ******, but the ******* cards were zeroed out.

4. Cardcash failed to send me back my ********* gift card after canceling our contracted agreement (order #******)

5. Cardcash failed to send me my ******* cards with a full balance. The balances have been zeroed.

 

I can provide evidence that 9 cards were purchased for *******, with a total of $1690.00 on them, in addition to a ********* card, with a value of $500 on it. In addition, I also took a photo of the gift cards at the post office just before sending them, showing the card numbers were still hidden (not scratched off) from the back of the card. When I received the ******* cards back, the pin number on the back was scratched off, and no value was on my ******* cards.

 

Conclusion:

Card Cash owes me a $500 ********* gift card (order #******)

Card Cash owes me $1690 in ******* gift cards (order #******)

 

I would like for Card Cash to either fulfill their original agreement and pay me for all of these, or I would like the full compensation of the gift cards that I am either missing or that Card Cash zeroed out.

Business Response: We paid for the cards that were valid in the order. Some of the cards had been spent by the customer already.

Consumer Response: I am rejecting this response because:

1.) I sent CardCash 2 orders. In the first order (******), I had *******, ******, and ****** cards valued at $3670. The second order (******) was a ********* card valued at $500.
2.) Cardcash rejected the transactions and sent an email indicating that the cards were going to be returned. I only received the larger order (******) back.
3. I re-checked the values of the *******, ******, and ****** cards. All of the cards had value except for the ******* cards, which were all at a zero balance. This is probably why Cardcash rejected the transactions. After I got them back, I contacted ******* and they thought that because I had ordered so many ******* cards all at once, that it was fraud, so they canceled them. I corrected them and told them that it really was me, so I received new ones later.
4. I never received my second order back from Cardcash (******) for the $500 ********* card. It was not in the envelope with the other order. They only sent order ****** back. I AM STILL MISSING MY ********* CARD!!!

Business Response: We sent this back a couple of months ago. Tracking number: **********************

1/29/2015 Delivery Issues | Complaint Details Unavailable
1/28/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I've been falsely charge six transactions on my ******** Credit Card. I dispute these charges since I have not purchase any merchandise from www.cardcash.com. I should be credited back on my ******** Card for these falsely made transaction made by www.cardcash.com Trans. Date Description Amount 01/04/15 CARDCASH.COM $0.01 01/04/15 CARDCASH.COM $0.01 01/04/15 CARDCASH.COM $0.01 01/04/15 CARDCASH.COM $0.01 01/04/15 CARDCASH.COM $0.01 01/04/15 CARDCASH.COM $0.01 TOTAL $0.06

Desired Settlement: Refund the charges back to my ******** Credit Card. And want www.cardcash.com to remove my ******** Credit Card information from their system.

Business Response: Hi,

These are address verification temporary charges that fall off after a few days. When someone uses our system they come up.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ***

1/28/2015 Guarantee/Warranty Issues | Complaint Details Unavailable
1/28/2015 Delivery Issues | Complaint Details Unavailable
1/28/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Problems with Product/Service | Complaint Details Unavailable
1/28/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I went to this companys website, CardCash.com. This company sells gift cards to other companies and businesses at a discount. I purchased 2 E-gift cards that were printed and mailed to me. When I received them in the mail, I went to use the gift cards at the business. They told me that the gift card was invalid, it had no money on it and never did. They told me where ever I got this gift card, they were selling fraudulent gift cards. This company has lied to me. They did not give me what I purchased. They sent me worthless pieces of paper.

Desired Settlement: I want a full refund of $533.37. They have provided me nothing. I can send back everything they sent me but I want nothing to do with this company.

Business Response: The customer was in contact with our claims department who is handling this.


Consumer Response: I am rejecting this response because:

This company is a total scam.  They do nothing but rip people off.  Company refused to give me a refund after they sold me fraudulent gift cards.  I filed a claim with ******, hopefully they can get my money back.  Someone should bring legal action against this company.  



1/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I initiated a SELL of a ****** ********* gift card for the amount of $50. The buy price was quoted at $38.32 for a ******* Electronic Gift Card and it would be in my email WITHIN 24 hours. I have never received this. I did receive an email stating I had a ******* E-gift card ard in my email for the amount $19.16! Hum, where is the other half of my gift card? You shorted me by $19.16. When I opened the ******* electronic gift card in my email, it is for $1.00!!! You also only processed the original ****** gift card for $25 and not the $50 that I entered. My confirm number was ******. I have called ************** and waited on line for over three hours!!! Yet no one answered to assist me. I have sent emails to info@cardcash.com with screen shots of every step of my transaction from start to finish, and again, no one from your company has even responded to the emails. Your company stole a $50 gift card and never paid out the agreed sell price of $38.32! This company is a fraud and a fake!

Desired Settlement: I want my full cash back that I gave you in trust that your company would stand by its word of having this exchange to me within 24 hours. Beyond unhappy customer. Should have check with BBB before I did business with you!!!!!

Business Response: The customer was paid for both of these cards. It looks like the holdup occurred when we tried to verify one of the cards that was entered with a $50 balance, when in fact it only had a $25 balance. We cleared that issue and paid the customer.

******

Consumer Response: I am rejecting this response because: That is a the not the full truth. The company did finally pay what they owed me only after I made it clear I had went to the BBB. The CC I sold the was for $50 not $25 as this ****** states. Again, this company passing the blame off to make themselves look good. Never again will I do business with them. If my card I sold had not been for $50, why would you have paid me?? 



1/26/2015 Problems with Product/Service | Complaint Details Unavailable
1/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This email was sent two days ago, I have attempted to call two different customer service numbers and they both say that the number is not available at this time. hank you for your order. Your exchange order for a ******* *Gift Card has been received. Your exchange order # is ****** Your order is currently being processed and verified. You should receive your ******* *Gift Card within 24 hours. If there are any issues with your order we will notify you. Do not discard your original gift card(s), until confirmation is given that your order has been completed and your new ******* *Gift Card has been received. CardCash Exchange, Inc is an authorized and independent reseller of ******* *Gift Cards. CardCash Exchange, Inc. is not affiliated with *** **** Stores, Inc. or ***********. ******** Stores, Inc. and *********** do not endorse or sponsor CardCash’s services, products, or activities. Today at 5:00 pm I forward this email to their customer service center and was told my order is being processed as soon as it can however they provided no timeline for completion. It has been now 48 hours.

Desired Settlement: I exchanged $150 worth of gift cards for $132 dollars worth of ******* credit. I feel that due to the extended time it has taken for the exchange to be made I would prefer to use the gift cards to the stores as they were originally intended. It was a $100 amazon gift card, a $25 ********* gift card, and a $25 ********'s gift card.

Business Response: This order was paid on 1/6. We apologize for the delay.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/26/2015 Billing/Collection Issues | Complaint Details Unavailable
1/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought two gift cards from Card Cash that were in my wallet when it was stolen. I needed the umbers on those cards so that the merchant (**** ***** and ** ****) could put a hold on those cards. Cards were stolen 12/31 and I followed Card Cash instructions to send emails marked urgent to them over the weekend...I sent about 6 emails from 12/31 to 1/6 with no response . I aslo called in to their customer service line and was caller 60 one day and caller 99 the next...stayed online a total of 6 ours over the two days only to get my call cut off when I was finally up. These stolen card balances could have been preserved and the thiefs thwarted if card cash had any customer service at all. I have never in my life seen such poor customer servive.

Desired Settlement: I had $320 on one card and $105 on the other card. I am relatively confident that these blances could have been preserved with a simple timely response from card cash.

Business Response: We are a secondary market and we don't deal directly with the merchants. As such we can't have them cancel and reissue a card. We can give the customer the card numbers but that's about it.


Consumer Response: Complaint: 10370087

I am rejecting this response because:

i was was never asking for them to reissue the card.  I just needed the card numbers and have been trying since 1/1 a eesponse from them.  They don't answer any emails and tHeir customer service line is a complete sham as they never answer the call no matter what number you are in the 
They respond to you because you are the BBB.  My cards were stolen on 12/31 so maybe card cash can respond as to why they have still not responded to my multiple requests for the card info?  







Business Response: As per the customer's request we did send the card numbers to him. I just had them resent.

I apologize for not being able to respond to the customer right away due to our customer service being backed up.


Consumer Response: I am rejecting this response because:

Cardcash finally responded after 22 days only because of this BBB complaint.  They provided the card numbers I needed to protect the balances of the stolen cards but their delay caused me financial loss.  One card was not used yet and I was able to secure the balance on that card but the **** ***** gift card with $320 remaining on it was exhausted by the thieves due to the inaction of CardCash to provide the numbers to a very loyal customer.  Clearly a timely response in this manner wouldhave prevented the loss of the balance on the card.  There is absolutely no excuse for the delay in getting back to me in a timely fashion.  the one day I got through to them they promised a manager would return my call asap and email.  This never occurred.  I am requesting that CardCAsh reimburse me $320 gift card as their inaction lead to financial loss.  I received an email from ****** **** stating he would love to help me and I have replied twice with no response again.  They only answer the BBB complaint hoping it will just go away. 


1/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I did card exchange process on Dec 31 and got confirmation that I would receive e-gift email within 24hr or if there was a problem I would be contacted. Didn't receive my e-gift email or any other notice. Have emailedseveral times with no reply except that my emails were sent. Have called numerous times 15-20 only get recording and told about being number 140th to 107th caller. If someone would just answer my emails and let me know why the exchange didn't happen like it was supposed to. I have been so upset feeling like I've been scammed.

Desired Settlement: I would like to get the e-gift card I was attempting to get in the first place and/or a refund.

Business Response: The customer sent us a gift card with zero balance. I'm not sure why they expect to get paid for that.

Consumer Response:
I am rejecting this response because:
That was not a true statement. I attempted three times eith the same card and info.I only got a response after contacting BBB.After the third time I got my e-gift card.Thank You.


1/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I can hardly decide on which category to choose for the primary nature of my complaint. The list is too high! These scam artists took $100 in gift cards from me with no service at all provided! The deal was an Amazon Giftcard of $76.98 in exchange for my unwanted and unused (balances all checked beforehand!), sent on the 29th of December 2014. Received only one bull**** email from them since, stating that they received them and payment will be issued shortly. Still nothing. Customer care number, hangs up on you, has advertisements, and just runs in a continuous stream of bull**** until you give up and hang up.

Desired Settlement: I want my giftcards back or a payment by cash/check for the total of their sum and for postage: $102.80 or I would even settle for just the sum total of the gift cards $100

Business Response: This payment was made a number of days ago. We apologize for the delay.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



Thank you so much for your help!

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/21/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Dec. 26, 2014 I entered into an agreement on line with CardCash.com To sell my unused $25.00 **** ******* Gift Card for $18.10. Upon first check of order status, I noticed the amount was lowered to $15.00. As of this date, Jan. 13, 2015 I have yet to receive compensation for the gift card mailed to CardCash.com offices in Brick, NJ. Being mailed from Southern New Jersey, it surely should have been received by now. An order status check claims the card has not arrived at the facility. Phone calls lead to very unreasonable wait times, i.e. 59th in queue, after waiting approx 10 minutes, I moved up to 58th in the queue. Two emails have gone unanswered. My order number is: ******.

Desired Settlement: Ideally, I would like to receive the $18.10 originally promised. However, I did not print out the original agreement, therefore I would settle for the $15.00 now posted on CardCash.com order status website.

Business Response: We paid the customer for this card although we don't have record of it arriving. We processed it digitally.

Without an actual tracking number there's no way we can confirm that something arrived. However, we were able to work with this customer towards a satisfactory resolution.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


1/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I found out about cardcash.com from *******, where you exchange your gif card in exchange of a ******* electronic gift card. This is the exact website i went, https://*******.cardcash.com.on December 25, 2014, i exchanges a few of my gift cards. I hot a e mail from them telling me that my order was being process and verify. (E mail attach. After more than 24 hours i did not get anything from them, when i contact them the first time i receive a e mail that the ******* gift card was send and to check my junk mail. Which i did with no luck of finding anything there.i had try to contact them e mail, phone and i been leave on hold for hours and no one answer. Yesterday i finally got some one on the line, which tell me she will talk to the manager and the manager will take care of it by the end of the day. Before we finish the conversation the phone mysteriously got disconnect

Desired Settlement: I am looking for them to resolve this matter by sending me the promised gift card. I feel this company is scamming people with the promised to redeem a service and the deceiving customers , hiding them self behind big trusted retail store like *******. I had also contacted ******* corporate to aware them of this problem. I know i am not the only one with similar complain. Before contacting BBB i did some researches and find many other complaining about similar situations. I hope this matter can be resolved. And send my ******* Exchange of what they had promised "Your ******* eGift Card will be issued shortly with an adjusted total value of $82.58."

Business Response:

We paid this a while back and I believe it was resent to the customer again. I just resent it once more.

 

 

 

Consumer Response:





A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




 The company send payment after i sended the complain to bbb. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago. 




1/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 28, 2014, I submitted an order on Cardcash.com to sell them 6 gift cards that had a face value of $420. Cardcash agreed to pay me $351 for these gift cards via l***** (Cardcash also agreed to gross up this payment to cover ****** fees so that I would receive a net $351 after ****** fees). My sell order # is ******. I sent the gift cards via USPS Priority Mail and they arrived at Cardcash's office on December 31, 2014. I can provide the tracking number if necessary. To date, I have not received my payment from Cardcash. Cardcash's policy states, "CardCash issues payments quickly. Once we receive the cards and conclude our verification we will issue the payment. Customers, who choose to have their payments issued to their verified ****** account, receive their payment quicker. Generally, payments are issued within 2-3 business days." I have tried to contact Cardcash numerous times but I cannot get any answers. I emailed them through their website email system on January 12, 2015, but I have not received a response. In addition, I have tried calling their customer service number (**************) but I remain on hold forever and can never get through to anyone. When I called on January 13, 2015, the automated message told me I was the 42nd customer in line. I waited on hold as long as I could but never got through. I called customer service again on January 14, 2015 as soon as Cardcash opened for business (9am eastern time), and I was already the 35th customer in line. Again I waited on hold as long as I could but I never got through.

Desired Settlement: I would like to receive my payment of $351 for the gift cards that Cardcash agreed to purchase from me. Cardcash has these gift cards in their possession but they have not paid me and they have not responded to my attempts to contact them.

Business Response: I apologize for the delay. I have already communicated with the customer and moved this forward for payment. 


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Ultimately I am happy with the outcome since Cardcash paid me the amount originally promised.  However, there was a significant delay in payment since they received my gift cards on December 31, 2014 and did not pay me until January 15, 2015.  I had to spend alot of time chasing them down for payment.  I think that Cardcash has alot of room for improvement in the customer service department since I should have been able to resolve this issue without resorting to a BBB complaint.  Again, I'm happy with the final outcome, but the process to get there needs alot of improvement by Cardcash.


1/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Very simply, the site www.cardcash.com proports to exchange gift cards, order #******. We mailed the gift cards certified mail to ensure they were received. They were. We were told that we would receive our exchange in 2-3 days after reception. That was 11 days ago. I've emailed with no response. I've been on hold two times for more than an hour each time.

Desired Settlement: I just want the service that was offered to me. We would like the promised, $120.12 in an amazon gift card.

Business Response: The payment is in processing status and will be getting paid within a day or two. I apologize for the delay.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


1/16/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 12/26/2014 I visited CardCash's website to exchange a ********* Airlines gift card with a ******* gift card. I received an order number and was told it would take 1-2 hours (or up to 24 hours) to complete the transaction. My gift card now has a balance of $0.00 and I have yet to receive any gift card from cardcash.com. I have checked spam emails as well as my regular inbox and as of today (1-5-15) haven't seen another email from them. I sent a follow up email to their customer service on 12-30-14 and have not received a response. I have also contacted them via phone but was told their call center was closed, despite my calling between normal business hours.

Desired Settlement: I would like the gift card I originally ordered or a refund of the $50 ********* airlines gift card.

Business Response: After having more, repeated contact with this business I resolved the issue with them.  Thank you for sending your complaint to them.  My record number for my original complaint is:  ********

Consumer Response:

 After having more, repeated contact with this business I resolved the issue with them.  Thank you for sending your complaint to them.  My record number for my original complaint is:  ********
 
Thank you again,
 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


1/16/2015 Delivery Issues | Complaint Details Unavailable
1/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold 4 gift cards to carcash on 12/27/2014 and shipped them off the next day and they ended up getting them on the 30th or so and it said in the email that i will attach that it would take 24 hours to go into my ****** account and here it is 3 weeks later and have not heard anything and ive emailed them 3 or 4 times now and nothing i also called them and they told me they could not access my order. The gift cards in total were $75 and i was going to get $57.10 in my ****** account. Order Summary: Order number #****** Merchant Name QTY Face Value Percentage Pay Amount ****** **** * ** ***** * ***** ******* * ** ***** ***** *** ***** * ** ***** ** ********* * ** ***** ***** Sub Total Payment : $57.1 Total Payment : $57.1 Payment Method : ****** Once we receive your cards and validate them, your payment will be issued within 24 hours. Thank You.

Desired Settlement: i would like my full $75 in my ****** account or a check instead of the $57 for my troubles ive never ever had to do this before and sending 3 or 4 emails and two phone calls and still no response i mean come on. So i believe that i would get my $75 that i sent them in gift cards

Business Response: I apologize for the delay. The ***** entertainment card originally came back with information that it had no balance which is why this got held up.

I just reverified all the cards and sent it for payment.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

1/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a ***** ***** Gift card on Sept 3rd. Card #**************** Code ***** I went to use it and it says the balance has been $0 since May of this year. You can call the phone number ************** to get the transaction history. I purchased it for the $78.97 balance it was supposed to have. I was informed by Card Cash "that We apologize for the inconvenience this may have caused you and appreciate you bringing this matter to our attention. Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee. CardCash.com purchases gift cards from millions of Americans across the country. As in any secondary market there are risks involved and to protect our customers against these risks we have a 45-day buyer protection policy, which enables us to refund our customers while giving us the ability to pursue fraudulent sellers whose cards slipped through our extensive verification system. After 45 days our ability to recoup our funds is limited. However, as a courtesy, we will attempt to seek reimbursement to pass it on to our customer even after this time has elapsed. In your case we tried reaching out to the original seller but were unsuccessful. We will continue to reach out, have our legal department issue a subpoena, and contact the local authorities. If we are successful in recouping those funds we will promptly notify you. However, no refund can be issued at the present time. Our 45 day guarantee is the equivalent of a return policy in a retail store, and is clearly stated on our site and in our terms and conditions, which you accepted when making your purchase with us. My problem is that when I purchased and accepted the terms of use, I expected the card to have been verified, but it clearly was not. So I need to be refunded for the amount I paid.

Desired Settlement: My problem is that when I purchased and accepted the terms of use, I expected the card to have been verified, but it clearly was not. So I need to be refunded for the amount I paid.

Business Response: Hi,

We worked this out with the customer and sent a refund in the form of a website credit, despite the fact that it was past the 45-day window.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****

1/15/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On December 28th I started this sell with Cardcash of a $300 Citgo Gas Card for $267. My card was received by them about a 1.5 weeks ago. I have tried calling but have been on hold for 3 hours. I have emailed them, no response. They responded to me on twitter but they have lied to me about their actions. Please help me out in any way. Thank you so much.

Desired Settlement: The business has the responsibility to just process my order of $267 to my bank account. As their policy stated.

Consumer Response:

 Hello it turns out my problem is resolved finally! Thank you! 

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


1/15/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: O ordered 2 gift cards from this comapany order ****** and I received an envelope with a invoice and no gift cards

Desired Settlement: I would like my credit card credited for the $110.10 that I paid for gift cards I never received

Consumer Response: Complaint: ********

I am rejecting this response because:
Hi so I filed a report with you because I ordered gift cards and they sent
me a envelope with invoice and no cards . I called and when I spoke to
someone they called me a liar . And the cards were sent . So today in mail I
get the cards . I do not want them . I want to secs them back and get a
refund . I do not like how I was treated . Can u advise me on this . Thanks
*******


Regards,

******* ***********

Business Response: Hi,

The customer received the cards in a timely fashion. As such, they can be returned but there is a 10% restocking fee.

Our address is:

ABC Processing Center
990 Cedar Bridge Ave,
STE B7, RM 365
Brick, NJ 08723

******

Consumer Response: Complaint: ********

I am rejecting this response because:
Hi I do not think this is fair o charge a restocking fee .. As thy sent me
and envelope that had no gift cards in it the first time . I had to call
several times and was accused of lying ... Very unprofessional . After
telling them I contacted the bbc it's funny how the gift Cards were sent .
They told me they were in the original envelope and that lots of people lie
and say they don't get them . Funny how I didn't lie . I will not pay the
restocking fee.... I do not want the cards from this company . I want a
better resolution . Thanks ******* 


Regards,

******* ***********

Business Response: Hi,

I'm not sure who told the customer anything about lying and I have not seen documentation to prove this. The fact of the matter is that we sent the cards and they were received in a timely fashion. 

Our terms and conditions state that all sales are final.

******

Consumer Response: Complaint: ********

I am rejecting this response because:


This is a joke and a scam .  I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them .  I left you a message telling you all this you have no record??? 
Regards,

******* ***********

1/14/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company should really be verified for how it operates. It charged my credit card the amount of $1363.47, for absolutely nothing and without any explanation. I tried ordering two gift cards on their web site two days ago and entered my credit card as payment. A message came back indicating that there was a problem with this order and that it could not be completed as there was an issue with my address. I was going to order a second time using a different credit card, but, something told me not to, as this did not sound right. Sure enough, after checking my credit card activity online, I immediately saw a temporary hold from this vendor in exactly this amount. Yesterday, I tried contacting them both by telephone and by e-mail. My e-mail messages were completely ignored and I was on hold for over 3hours and 22 minutes before having been disconnected. I tried e-mailing again today, and I have not, as yet heard from them. Upon checking my credit card activity online, I see that the temporary hold has actually been processed and this now appears as a charge on my credit card.Is there no authority that a business must reply to. I have checked online and I now see that they have an awful reputation and that many people are complaining about their operation.Is there someway the BBB can help in both getting me a full refund and either have this company clean up their act or maybe notify the public about their activities?

Desired Settlement: 1) FULL AND COMPLETE REFUND2) HAVE THE COMPANY EITHER DEAL HONESTLY OR, FAILING THAT NOTIFY THE GANERAL PUBLIC ABOUT THEIR ACTIVITIES

Business Response: I apologize for the issue and I am having the charge refunded.

The customer has ordered from us in the past without issue and we hope he will again in the future.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, HOWEVER, I FAIL TO UNDERSTAND WHY I WAS CHARGED IN THE FIRST PLACE AND WHY IT IS IMPOSSIBLE TO GET THROUGH TO THIS COMPANY. EVEN MORE IMPORTANTLY, I WOULD LIKE TO KNOW WHY THEY DO NOT REPLY TO E-MAILS SENT TO THEM, NEITHER THROUGH THEIR WEB SIT, NOR, THROUFGH REGULAR E-MAIL.
ALSO, WILL THE COMPANY OFFER ME THE SAME DISCOUNT ON THE CARDS AS I HAVE TRIED PURCHASING WHEN THIS PROBLEM AROSE?
THANK YOU FOR INTERCEDING ON MY BEHALF. I REALLY BELIEVE THAT I NEEDED YOUR INVOLVEMENT TO SORT THIS OUT AND SOLVE THIS MATTER. HOPEFULLY THE REFUND WILL BE ISSUED.


1/12/2015 Delivery Issues | Complaint Details Unavailable
1/12/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I decided to use Card Cash for the first time instead of who I normally use which is **** ****. This has turned out to be a nightmare. On December 30, 2014 I sent them 218.00 in gift cards by way of Fed Ex (************) (order 4*****) and they were signed for on December 31, 2014 by A. *****. I have attempted to contact the company numerous times only to never ever talk to a live person. Either the workers are off due to bad weather (if they even have workers) or they wait for customer service is so long you have to hang up. This is really no way to run a business which deals with peoples money. I wish I lived in NJ, because I would go see what's really going on at this business, because whatever it is it isn't right. All decisions made last year were good except the decision to use Card Cash. After reading so many complaints like mine something is extremely wrong with the way they do business.

Desired Settlement: I either want my gift cards back or my money. If they don't have enough money to pay for shipping then I will.......That simple.

Business Response: Hi,

I apologize for the delay. The cards are here and have been verified. I moved this forward for payment.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Only if they do what they say and this is yet to be seen!

1/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I agreed to sell my ***** gift card to ABC Gift Cards. On 12/13 they sent me this confirmation email: Thank you for utilizing our Gift Card Sell System. Your sell order confirmation # is ****** Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is If you are sending your cards to us using US Postal Service please send your package to this address: ABC Processing Center P.O. Box 2045 Lakewood NJ 08701 If you are sending your cards to us using with ***** or *** please send your package to this address: ABC Processing Center 990 Cedar Bridge Ave STE B7, RM 365. Brick, NJ 08723 Order Summary: Merchant Name QTY Face Value Percentage Pay Amount ***** 1 749 91.00 681.59 Sub Total Payment : $681.59 Total Payment : $681.59 Payment Method : ****** Once we receive your cards and validate them, your payment will be issued within 24 hours. If you are having any difficulty or have a question, you can give us a call at 800-364-0488 or just reply to this email. Thank You. ********************************* On 12/18 I sent a copy of the email with a printed copy of the gift card to ABC Processing Center P.O. Box 2045 Lakewood NJ 08701. I still have not heard anything from them even though I have sent two follow up emails and their phone says they are experiencing a high call volume and to email them. I am worried they stole my gift card and never intend on giving me the money for selling it to them.

Desired Settlement: I would like the order cancelled and gift card returned. Their site states "Customers who choose to mail in their cards, get a slightly higher payout amount. Payments are generally issued on the next business day of receiving your gift cards." Since I mailed my gift card on 12/18, I should have received a credit by now. Please cancel the order.

Business Response: This card hasn't arrived at our facility yet. Without a tracking number there is no way that we can know where this is.


1/8/2015 Delivery Issues
1/8/2015 Delivery Issues
1/6/2015 Guarantee/Warranty Issues
1/3/2015 Problems with Product/Service | Complaint Details Unavailable
1/2/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I agreed on November 27, 2014 to sell several gift cards to CardCash in exchange for an ****** gift card. After three weeks I had not heard from them, so I checked my order status online. It says my order is in "Escalations" and requests my phone number. I was not contacted to tell me my sell order was being held up. I requested immediate contact and have not received contact. I sent them approx. $260 in gift cards for which I have received nothing.

Desired Settlement: I want the ****** gift card I was promised.

Business Response: Hi,

Once the cards arrive at our facility we often have additional questions for our customers just to confirm their identity and that the cards were acquired legitimately.

That's what happened in this case and we are moving the sale forward.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I was called this morning and told there would be additional forms emailed to me momentarily.  They have not sent any forms, nor have they sent my gift certificate.


Regards,

******** ********

Business Response: Hi,

We've received the necessary information and we paid the customer earlier this week.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

After a lengthy email exchange and a long wait, I received the ****** gift certificate I was due.  This response is satisfactory to me.

Regards,

******** ********

1/2/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent various gift cards to this company which buys them and resells them. I sent 4 on the 30th of September and was only paid for 2. All were sent in the same envelope. The other 2 are missing and contact around $600 on them. I also have sent some more cards on Oct 6 and Oct 7. Usually the entire Card Cash process should take to pay customers 2-3 days after received the cards as stated in the website and stated below. As you can see i have been waiting about 10 business days for some and some for 6 business days. As I call I just get the run around and no one picks up. I sent various emails stating I need assistance and they do not respond. I sent in the required information such as sensitive bank account information to ensure that all my cards and mine and are not fraudulent. They have access to go into my account now and strip me of my money. They received my cards that I sent them and they sold the majority of the cards I sent them after reviewing there website. So they have my Gift Cards over $14,000 worth, sold them and have not paid me yet after a long time and are running away from phone calls and emails. So do I have the right to get scared or no. I gave all the information they needed and more. I am no criminal. How long does it take for me to receive my payment? Card Cash issues payments quickly. Once we receive the cards and conclude our verification we will issue the payment. Customers, who choose to have their payments issued to their verified ****** account, receive their payment quicker. Generally, payments are issued within 2-3 business days.

Desired Settlement: I just would like them to finish the job and pay me for my gift cards. They already sold them. I checked on there website. So they wont be able to return the same exact cards. I would just like them to treat customers with respect and answer us when we contact them. This is a lot of money and would like to stop waiting. Im tired of the run around. I am no child. This is not a game. Please contact me as soon as possible to resolve this problem.

Business Response: Hi,

We paid this customer for $15,000 worth of gift cards, all the gift cards that we received. We don't have a record of receiving the other two ****** gift cards and the numbers were entered incorrectly into our system.

The customer would need to provide the correct numbers in order for us to verify the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for.

 

Consumer Response: Card cash is a great company and they are right! They have paid me over 14,400. Still missing about 600 dollars but I need your help in locating the cards. And all will be solved. I cannoT provide you with the codes as you have the cards.
Complaint: ********

I am rejecting this response because:



Regards,

****** ******

Business Response:

Like I said, these cards are from separate orders and we have no record of receiving them. The information from these cards was input into our system as follows:

 

Gift card number: ***************

Pin: ********

 

and

 

Gift card number: ***************

with no pin number

 

The correct information was entered for the gift cards we received and paid for.

 

 

All the Best,

 

******

1/2/2015 Billing/Collection Issues | Complaint Details Unavailable
12/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased 3 ***** gift cards on Nov 28 2014. One of the gift card ($341.37) was invalid and only had $1.41 on it. Cardcash claim department had further researched the issue found the card was invalid. They said they would refund the purchased on Dec 19th. So far I was trying to contact them to get a date when the refund would happen, I was not able to get hold of them either via email or phone. I have sent them 4 emails and was on the customer service line waiting over 1 hour yesterday. I was afraid the purchase would pass 45 days then they wouldn't response for the full refund. Their customer service is terrible. The purchase order number is ******

Desired Settlement: Refund $340 to my ****** account.

Business Response: Hi,

Our refunds department has been a bit backed up due to the holidays. The refund has been made for the purchase price of the gift card.




Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

12/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a $50 ********* gift card from their website and have had it safely secured in a locked filing cabinet and when it came time for me to use the gift card, I found out that the funds have been all merged out as of last month (Oct. 2014). I have contacted them via their website and have waited patiently, but I have received zero responses from them. I have had a couple gift cards from this company with no issues other than this, but this is definitely my last as they have lost my trust. TO ALL POTENTIAL BUYERS, though you may think you'll save 1% or 2%, you could end up with zero just like myself and others, please look elsewhere and find a much more trustworthy site. Save yourself the frustration and feeling of being cheated. Apparently, it's not the first time this company has done this and zeroed out gift card funds their customers' purchased. See other filed complaints on this site. It really is disheartening to see hard earned money being swindled by such a company.

Desired Settlement: Either a full refund or a replacement gift card that won't be zeroed out by your company.

Business Response: Hi,

I apologize for the issue but would like to clarify something: we never zero out cards. We deal in the secondary market so our cards have been purchased from others before being resold. As such, there is a risk that the original owner either acquired the card fraudulently or will use the card once sold. The risks are slim but they do happen from time to time which is why we have our money back guarantee in place.

Please contact our claims department, claims@abcgiftcards.com so they can refund you.


12/27/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: purchase gift cards and submitted payment check online on 11/28. check was cashed out on 12/1. According to their Q&A, gift card codes should be emailed in 24 hours, that is I should receive the card codes on 12/2 through email, or they should ship the cards out on 12/2. However, since 12/1, I called and emailed them every day and my calls transferred to voice message and no response on my emails or voice message. the order status has been showing as e-processing online.

Desired Settlement: immediately delivery.

Business Response: Hi,

These cards shipped a week ago and the cards were sent digitally as well.


12/24/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: My husband and I placed 15 orders on http://www.abcgiftcards.com/ around 12am on 11/29/2014. It has been more than 12 day from 11/29/2014 to 12/12/2014. However, we just received 3 orders via email so far, no response at all for the rest of 12 orders. I tried to contact them yesterday (12/11/2014) and today (12/12/2014), they just said that system was down. I was only able to receive 3 orders yesterday by calling them multiple times yesterday. I called them again today (12/12/2014), they still had the same issue - system's down.

Desired Settlement: Full refund. We don't need those 12 orders any more because they failed to deliver my order after more than 12 days we made the full payments.

Business Response: Hi,

All of these orders were either shipped or delivered digitally.


Consumer Response: I am rejecting this response because:

The response is not telling the truth. ****** & ****** were still at "held" status yesterday. I have the email confirmation for evidence. I called them again but asked from the copy of my driver's license, which I refused to provide. They said they would cancel and refund me, but I haven't seen anything refund back to my account so far.



Business Response: Hi,

To date, all the customer's orders have either been delivered or refunded.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

12/19/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
12/19/2014 Billing/Collection Issues | Complaint Details Unavailable
12/19/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/18/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
12/16/2014 Delivery Issues | Complaint Details Unavailable
12/16/2014 Delivery Issues | Complaint Details Unavailable
12/15/2014 Problems with Product/Service | Complaint Details Unavailable
12/15/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought a ******** gift card from Cardcash.com on August 14, 2014 supposedly with a balance of 136.21. The card had been used fraudulently before I could use it, and had a balance lower by $81.60. When I tried to file a dispute with ******** (the company administering ******** giftcards), it turned out, and I just found out then, that Cardcash sold me a Merchandise Credit card instead of a Gift Card. I was informed by the ******** supervisor that the difference is that Merchandise Credits are non-transferable and should NOT be re-sold in the first place. The fact that Cardcash sent me a Merchandise Credit card and not a Gift Card, which is what they advertise on their website and what I supposedly bought from them, limits my ability to pursue any claims against fraudulent activity on that card. That is clearly false advertising When I used the card for the first time on October 28 (I normally use the gift card to pay for ********* boarding of my dog when I travel but I had stopped traveling), I was surprised that it had a much lower remaining balance. There was a discrepancy of $81.60 in gift card value. I called ******** and inquired about the transaction history. The rep said there were repeated balance inquiries and then a transaction for $81.60 at Store #*** on Oct 9. I found out from ******** customer service that Store #*** is the online store. Therefore, there should be a record of whose account initiated that transaction or at the very least, a name and an address to which the order was delivered. In Cardcash’s FAQ, they state, "If there is a balance discrepancy, we ask the customers to immediately contact CardCash Customer Service and we will investigate the matter. We have developed relationships with many of the major national retailers and they assist us in investigating when and where the balance may have been used." At the very least, Cardcash should investigate this with ******** to determine who and where the fraudulent order was delivered to.

Desired Settlement: A refund on my credit card or a replacement ******** giftcard (not Merchandise Credit) for $81.60

Business Response: Hi,

We have a claims department dedicated to deal with such issues. If the customer contacts them they will be able to help him. They can be reached at claims@cardcash.com.

Additionally, there is a disclaimer on every page on our site that states gift cards may be merchandise credits. A significant percentage of our gift cards sold are in fact merchandise credit which can be used the same way gift cards can.

******

Consumer Response: Complaint: ********

I am rejecting this response because:


I have been going back and forth with your Claims Dept and they have not offered any satisfactory resolution to my complaint.


Regards,

**** ****

Business Response: Hi,

After speaking with our claims department I have ascertained that the reason they haven't bee so forthcoming with the customer is because he did a chargeback on the purchase, not only on the disputed part of the purchase but on the entire card purchase. We would be willing to refund the amount that had an issue right away but we are subjecting ourselves to having to do a possible refund on the portion of the card actually used already by the customer.

If the customer will  drop the dispute he will have the refund made to him immediately.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I gave your Claims Department ample opportunity to make this right before filing a dispute with my credit card company but your Claims Dept never proposed an acceptable resolution. Even when I finally had to dispute the transaction with my credit card, I tried to dispute only the missing $81.60 but my credit card company does NOT allow disputing partial transactions; they said I have to dispute the entire transaction. And I made that clear to your Claims Dept in the following email:


So, I just filed a dispute with my credit card company for that
transaction of $116.46 on August 14. After all, I was supposed to have
bought a gift card but instead, you sent me a Merchandise Credit card.
And now, I'm finding out there's a big difference.

So, we can do one of 2 things: You can refund back to my credit card the
missing $81.60 from the card you sold me and I will stop the dispute
with my credit card company, and that will be that. Or, we can let this
credit card dispute for the entire amount run its course and I will file
complaints as well with all the relevant regulatory authorities for not
doing enough to protect your customers from fraud.

Your Claims Department never accepted the first option above of refunding the missing $81.60 at which point I can stop the dispute; so, now I have gone with the second option, which is letting this dispute for the entire amount run its course and me filing complaints with the BBB, CFPB and IC3.

With regards to using up any remaining balance on the card after discovering its fraudulent usage, I asked Cardcash's customer service if it's ok for me to use the remaining balance on the card because whoever stole the $81.60 could still use up the remaining balance again online. Cardcash customer service told me to go ahead and use it. I then bought a gift card instore, effectively transferring that balance to a hopefully more secure gift card.

So, if you refund the missing $81.60 back to my credit card, I will stop the dispute with my credit card company for the full amount, which is the option I proposed to your Claims Dept in the first place but was not accepted by your Claims Dept.

12/15/2014 Billing/Collection Issues | Complaint Details Unavailable
12/15/2014 Delivery Issues | Complaint Details Unavailable
12/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I mailed **** ***** gift cards, which I had won in a sweepstake contest, to Card Cash to sell the cards. I was advised of the amount I would receive when I told them of the cards I was selling. They received my cards on 10/04/14 @ 11:04am. According to their advertisement, after verification of the amount of the cards, payment would be issued within 24 hours. I had to contact them, after tracking the package, to ensure it was received. On the 8th, I finally received a call back (after numerous calls with 1+ hours hold times, unreturned phone calls and unanswered emails) telling me that I would receive a document via email that I would need to complete and show proof of how I won the cards. I sent back everything requested within 30 minutes. I never received payment, so I called and emailed again and finally received a response, six days later, on the 14th. I was asked to send another copy of my drivers license, which I did, and received an email back saying that it had been received and my order would be forwarded to the next department for payment. I have checked my order status and it has been moved to payment and no payment date nor payment have been issued. I called multiple times on the 15th and no one ever answered. I sent an email this morning, advising that if I did not hear from anyone, or receive my payment I would file a complaint with the FTC and BBB; still no response or payment. I sent $1500 in **** ***** gift cards and have not received the agreed payment amount of $1230.

Desired Settlement: I would like to receive the agreed upon payment within a timely manner.

Business Response: Hi,

As per our conversation with the customer we weer unable to accept these cards and they were sent back.


Consumer Response: I am rejecting this response because: The company has yet to send my cards back. ***** informed me on, Oct 29th, that the cards were sent back and gave me a tracking #. However, the tracking # shows that the package has not left their business. Everytime I call or email I get the run around. I would just like my cards returned with the full amount of $1500 still on them. I'm in the process of filing suit with the U.S. Attorneys office, which could have been avoided had my merchandise been returned as they lied and said it was. 



12/10/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I bought cash card from this company with following information. 1 ea. ****** $280.36 Gift Card $256.53 $256.53Sub-Total: $0.00 USPS First Class (with Delivery Confirmation): -$12.83 Discount Coupon: 5MOREOFF : $243.70 Total: I request for cancellation for the same on same day of buying the card. But they didn't process my refund. Even i send couple of email to there customer service but there was no response. Now it have been more than 13 days and i didn't get any refund yet. They have pathetic customer support no response from customer service. Because of no refund i am having financial loss as i am not able to use my credit card for other purpose because of credit limit reach. So request BBB to act of cardcash and downgrade it's rating for not being able to provide customer support and billing transaction issue.

Desired Settlement: I want my refund and compensation for not able to provide proper customer service .

Business Response: Hi,

This was refunded already on 11/26 as per the customer's request.


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, Though i got refund but it because of my constant followup and complain to BBB. I hope business

have sense of responsibility and better customer handling if they want to grow in future


12/8/2014 Problems with Product/Service | Complaint Details Unavailable
12/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought 3 **** ***** gift cards from Card Cash on 8/7/2014 with my ***** ******Card. I discovered that two of the gift cards had no value when I tried to use them at a **** ***** Store #**** on 10/10/2014. 1. **** ***** $500.00 Gift Card paid $463.00 (card had no value) 2. **** ***** $251.74 Gift Card paid $233.11 (card had no value) 3. **** ***** $285.95 Gift Card paid $264.79 (this card was good The $500 **** ***** gift card had actually been redeemed on 8/8/2014, before it was even mailed to me. The card was pur*****d and also redeemed at **** ***** Store #****, located in Seattle Washington. Per **** *****, the gift card needs to be presented to the store cashier to be redeemed. Obviously this protocol regarding the use of the gift card was not followed, as the physical card was supposedly being processed at Card Cash to be mailed to me. The $251.74 **** ***** gift card had been pur*****d with a stolen credit card and was deactivated by the **** ***** Corporate Fraud Dept. on 9/11/2014. I have contacted **** ***** regarding this card, but with no success. On 11/12/2014 I contacted ****** the store bookkeeper at **** ***** Store #***** where this gift card was ********* on 7/24/2014. She provided me with the gift card/store history regarding this card, which was de-activated on 9/11/2014.

Desired Settlement: I am trying to recoup the money spent on the two cards that had no value, which is approximately $696.11. I contacted Card Cash on 10/10/2014, 10/13/2014 and again on 10/16/2014. I never received a response until 10/22/2014. Their response was they have a 45-day buyer protection policy, which enables them to refund customers while giving them the ability to pursue the fraudulent sellers whose cards slipped through their extensive verification system. After 45 days our ability to recoup our funds is limited. If their verification process is so extensive how was it that I received two cards that either had no value or had been pur*****d with a stolen credit card. Thank you for any help you provide to resolve this situation where I was totally taken advantage of. I have bought many gift cards through card cash but will NEVER do business with this merchant again.

Business Response: Hi,

I do apologize for the issue. Yes, we do have a 45 day policy in place, but we can make an exception for this customer.

If the customer accepts a store credit in lieu of the invalid gift cards and drops their credit card dispute we can resolve this right away. 


12/5/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/4/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent them a REI gift card worth $65.35 and was supposed to receive an ****** Gift Card worth $54.37. They acknowledged receipt on 10/17/14. On 11/4/14 I received communication that my sell order "is currently in Escalations as we need to verify some information before we can issue payment." They requested my Bank Account #, Routing #, Bank Name , last 4 digits of my Social Security number and a copy of my driver's license, which I refused to provide as this sounded like identity theft to me. I received an email on 11/6/14 stating that my order was cancelled and they would be sending back my gift card in the next 1-2 business days. I have not received my Gift Card to date. I have copies of all my communications with them documenting this.

Desired Settlement: I want my REI gift card back with the full $65.35 value or the the ****** Gift card worth $54.37 as originally agreed without having to provide such sensitive information.

Business Response: Hi,

This card was sent back on November 28th and was delivered yesterday. Here is the tracking information: **********************


Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

11/28/2014 Problems with Product/Service | Complaint Details Unavailable
11/26/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased a $100 ***** ***** (restaurant) gift card for $93 on November 6 and received it November 14. On November 11, the apparent day that Card Cash mailed the card, they DRAINED the gift card account, leaving a mere $0.01 on the gift card and defrauding me. I demand a complete and total refund

Desired Settlement: Complete refund.

Business Response: Hi,

I apologize for this issue. Our claims department deals with these issues and can be reached at *******************. It seems as if the original seller drained the card and we will be happy to refund the customer once he goes through the short process.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

Until I filed a BBB dispute and contacted local police officials in ***** Township the company was unwilling to cooperate. A business shouldn't have to be threatened with criminal prosecution before it does the right thing.



Regards,

******* *******

11/25/2014 Problems with Product/Service | Complaint Details Unavailable
11/24/2014 Delivery Issues | Complaint Details Unavailable
11/21/2014 Problems with Product/Service | Complaint Details Unavailable
11/17/2014 Billing/Collection Issues | Complaint Details Unavailable
11/14/2014 Problems with Product/Service | Complaint Details Unavailable
11/14/2014 Problems with Product/Service | Complaint Details Unavailable
11/13/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a and paid for a $450 ********* gift card from Card Cash. It came today with the number on the gift card scratched off to make it unreadable. I quickly went to ********* to make sure it had a $450 balance and they checked the card and told me that the card has a zero balance.

Desired Settlement: Credit Card Refund to my credit card

Business Response: Hi,

I apologize for this issue. We have a department that deals with these issues and the customer should contact them directly. Email ******************* with a picture of the front and back of the card and they will take care of the refund.

Jeremy

Consumer Response: Complaint: ********

I am rejecting this response because:

I submitted photos of the gift card to the business today, as requested.  I am awaiting a refund to my credit card at this point.



Regards,

***** ********

11/10/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/9/2014 Problems with Product/Service | Complaint Details Unavailable
10/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I ordered a $500 ********* card from CardCash.com on September 11 and the card was delivered on September 17. The card I received has ZERO value according to ********** I emailed CardCash's customer service on the day I received the card (September 17) and have since exchanged multiple emails in which I continue to demand a refund. They are not responding to my requests.

Desired Settlement: Refund the $375 purchase price.

Business Response: Hi,

The refund was made on 10/6. I apologize for the inconvenience. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** **********

10/29/2014 Problems with Product/Service | Complaint Details Unavailable
10/29/2014 Problems with Product/Service | Complaint Details Unavailable
10/28/2014 Delivery Issues | Complaint Details Unavailable
10/16/2014 Problems with Product/Service | Complaint Details Unavailable
10/7/2014 Problems with Product/Service | Complaint Details Unavailable
10/3/2014 Delivery Issues | Complaint Details Unavailable
10/3/2014 Problems with Product/Service | Complaint Details Unavailable
10/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I submitted a giftcard I acquired through a return to their sell orders department on July 26th order #******. I tracked my giftcard through USPS and it has been there since July 31st. Despite their website stating that they pay within the next business day I have yet to receive a payment. I emailed their "contact us" page about my order and have yet to receive a response. I called their service department and was told it was in escalations (which no one ever told me despite having my contact information) and that I needed to verify my information (name, address, etc). I was then directed to the escalation department. Since then I have submitted copies of my license, credit card statements, my work ID, utility bills, and have not gotten any response that things have been moved toward payment. I have sent multiple emails and have tried calling multiple times but have been told I need to speak to my representative who does not take my calls or respond to my emails. It seems to me that the lack of response is an attempt to keep my giftcard, which is worth over $500 and not pay out my sale. If anyone had actually cared you would think that they would get back to me. They have all of my information and my gift card and I'm left out in the cold. This is poor business practices and fraud as far as what they advertise on their website about payouts. Please help me resolve this.

Desired Settlement: I would like to be paid out the agreed amount for my giftcard as indicated in my sell order confirmation (please see below). Sub Total Payment : $415.6006****** Bonus : $ 16.624024Total Payment : $432.224624Payment Method : ******.com gift card

Business Response: Hi,

I apologize for the delay. It looks as if ***** is still waiting for the necessary information to move this forward.

******

Consumer Response: Complaint: ********

I am rejecting this response because:

I have sent absolutely everything and have sent reminder emails about the issue. ***** has not returned an email since September 1 despite me sending two forms of ID, a credit form from ABCGiftcards, a copy of a utility bill and a credit card statement to verify my previous and current addresses. What else could they possibly need. None of this was ever asked for during the sell process and it is marketed as quick pay outs. I would say two months is not even close to quick. I am attaching my emails with ***** for your review.



Regards,

********* ******

Business Response:

Good Morning *****,

 

I received the offer to arbitrate the above complaint number. I believe this has been resolved as the customer was paid on 9/19. Would you be able to confirm a satisfactory resolution from the customer as well? 

 

All the Best,

 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

In reference to complaint ID ********. After sending my 10th email asking their escalations department when my verification would be resolved I was offered the payment on 9/19 that was agreed upon back in July. While I think their practices are questionable and they should really stop marketing it on their website as a one business day turnaround, I am happy with the resolution as it was what I was looking for from the beginning. I also think that they should really work on their communication and be available when someone calls rather than treating a customer like an inconvenience.

Regards,

********* ******

10/1/2014 Problems with Product/Service | Complaint Details Unavailable
9/30/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/30/2014 Problems with Product/Service | Complaint Details Unavailable
9/29/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/26/2014 Billing/Collection Issues | Complaint Details Unavailable
9/19/2014 Problems with Product/Service | Complaint Details Unavailable
9/15/2014 Billing/Collection Issues | Complaint Details Unavailable
9/11/2014 Billing/Collection Issues | Complaint Details Unavailable
9/11/2014 Problems with Product/Service | Complaint Details Unavailable
9/11/2014 Delivery Issues | Complaint Details Unavailable
9/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 3/12/2014 I ordered some gift cards (order #******, $184.82). On 3/15/2014 I noticed that there was a transaction fee $10 (and later on 4/7/2014 a cash advance interest charge $2.17) on my credit card. I emailed ABC Gift Cards immediately to inquire. I have been a customer since 2012 and have had 93 transactions with ABC. All of my transaction to purchase gift cards was through my credit card as a SALE. ABC mistakenly processed this payment as a cash advance, therefore I asked for a refund of $12.17 to cover their error. After many emails, I finally called and spoke to ***** on 5/9/2014 at ABC who said she would process the refund. Nothing was done. I have sent over 12 emails to rectify ABC's error. They do not respond.

Desired Settlement: I would like to request a refund, preferably a check or a credit card credit.

Business Response: Hi,

It seems as if this was a mistake made by ****** who reconciled 99% of the errors made with regards to this. Our rep spoke to ****** who said they will be resolving this-if it still not resolved I would suggest reaching out to ****** directly as it is in their hands and they made the original error.

******

Consumer Response: Complaint: ********

I am rejecting this response because: I did not pay via ******. I have never paid via ******. I have always paid with my credit card. 



Regards,

********* *********

Business Response: Hi,

****** is our credit card processing company. The subsidiary that runs the processing part is called ******.

******

Consumer Response: Complaint: ********

I am rejecting this response because: if their payment processing is ******, ABC should take responsibility for it.  I have not received any response from ****** re their mistake in processing my payment. It is not my mistake.  I should not be the one trying to correct their mistake.  If ABC looks at my order history, I have purchased a lot of gift cards.  ABC should refund my request. 

When I notified ABC, I was told that ABC would refund me.



Regards,

********* *********

Business Response: Hi,

I have been working on getting this resolved and wanted to know if the refund posted yet. I had one of our reps call ****** to take care of this and they said it is being done.

Please let me know if we need to follow up with them again.

******

Consumer Response: Complaint: ********

I am rejecting this response because: I have not yet received a response nor a refund from ******.  Is this supposed to be credit to my credit card since this is how I pay for my ABC Giftcards transactions?



Regards,

********* *********

Business Response:

We sent her another payment last week as it seems the first one got stuck. 

 

 

All the Best,

 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *********

9/4/2014 Delivery Issues | Complaint Details Unavailable
9/2/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I delivered product to ABC Gift Cards and received confirmation from the merchant that the gift cards I sent were received on Aug 7, 2014. 20 days later and multiple phone calls with customer service reps, have still not received payment for my goods.

Desired Settlement: ABG GiftCards currently owes me $636.00 payable by check.

Business Response: Hi,

Once the customer sent us all the information we need to complete the sale we [aid him for the cards. The transaction completed on 8/29.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. While the information in their response is not accurate, I did receive payment and the matter is now settled. The merchant received all information more than a week before they paid me - they only paid me once they received this BBB complaint.

Regards,

**** *****

8/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for cardcash in order to sell a couple of gift cards I had that I wasn't going to use. Card cash provides an automated appraisal system which tells you how much money you will receive for the cards depending on the payment method you select. I selected receiving a check because it was the only option for submitting the gift cards electronically and I thought it would be the quickest turn around. After providing cardcash with the card numbers and pin numbers I was received an email confirming the amounts and that "Your payment will be issued on the next business day." Four(!!!) days later I was contacted by a cardcash rep asking me to provide my ****** information to change the payment method from check to ******, and furthermore requested that I provide them with a form that shows personal information such as my bank account and a copy of my drivers license. Cardcash is running a bait and switch operation where they take and store your gift card information under the false pretense that you will get paid as the system implies within the time stated, only to call you later and reveal that all of that was a lie. They now have full access to my gift cards so there's no way for me to prevent them from reselling them if they so wish to.

Desired Settlement: I would like cardcash to send me a check for the original amount quoted by their website immediately. If this is not possible I would be happy to mail in my gift cards (even though one is electronic) but I expect to receive at least 85% in payment for the card value instead of the currently quoted 77%.

Business Response: Hi,

Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.

******

Business Response: Hi,

Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would have been Tuesday. 

Our system flagged the order as high-risk which warranted additional information. As the BBB dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to ******, which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.

At this point the customer asked for the transaction to be cancelled and we have done so.

******


Consumer Response: Complaint: ********

I am rejecting this response because:


To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.

Regards,

****** *****

8/18/2014 Advertising/Sales Issues | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/14/2014 Problems with Product/Service | Complaint Details Unavailable
8/13/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a gift card from cardcash and when I went to go use it it was completely empty. I was embarrassed in the restaurant and feel cheated and robbed that what I paid $87.80 for was worth nothing. I would like a full refund from cardcash to resolve this issue.

Desired Settlement: I would like a refund of my $87.80 either in the form of a check or a refund to my credit card.

Business Response: Hi,

We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paper
with every gift card we ship.

We make every effort to educate our buyers as to our policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.

This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.

Thank you,

******

Consumer Response: Complaint: ********

I am rejecting this response because:

The card was not even valid for one week since the date of purchase.  You claim that you will sometimes reimburse the buyer even after the 45 days.  That is all I am asking for.  One of the reps offered me a $5 voucher for my next purchase which to me looked like a big insult.  Please refund the amount that I paid, I would be open to a credit for the same amount.


Regards,

***** ******

8/5/2014 Problems with Product/Service | Complaint Details Unavailable
7/30/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold this company a 50.00 gift card to ********* on July 22nd, I filled the paper work out and securely mailed the card that day, It is now the 30th and they state they have not received it as of yet. I also was curious as to whether they had any for sale on their website to see how much they were going to sell it for after their offer to me. Well, on the 22nd they did not have any available..... But, on the 30th they all of a sudden have a 50.00 ********* gift card available for sale for 44.00 ... Could this be the gift card i sent them?? It seems very suspect that they all of a sudden have a 50.00 gift card for sale on their site and they claim they never received mine. I am filing reports with everyone i know as i am NOT taking a loss on this transaction. This company is the worst ever to deal with. Thank you for utilizing our Gift Card Sell System. Your sell order confirmation # is 174058 Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is *** ********** ****** *** ***** ****** **** *** *** ** **** ****** ** ***** Order Summary: Merchant Name *** Face Value Percentage Pay Amount ********* 1 50 70.00 35 Sub Total Payment : $35 ****** Bonus : $ 1.4 Total Payment : $36.4 Payment Method : ********** gift card Once we receive your cards and validate them, your payment will be issued within 24 hours. If you are having any difficulty or have a question, you can give us a call at ###-###-#### or just reply to this email. Thank You. This is an invoice i received from them stating what they will pay for my card, I have called several times and sent emails to no avail. I have sent mail for 59 years first class and never ever lost a piece of mail. This is not right.

Desired Settlement: I want these people to send me what was promised and at the very least the full amount of the gift card in ****** payments for my stress. 50.00

Business Response: Hi,

I was in contact with the customer. The card has arrived and we are paying them for it.

It is normal procedure for a card to take a week to get here.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
I am a first time user and was very worried, I recind my statements as the company has come through

7/30/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: In mid-July I purchased from CardCash a **** ***** gift card that was advertised on the CardCash website for $172. CardCash immediately accepted my payment, debited my account $172, and sent me an "order processing" email. The next day, CardCash notified me that my **** ***** card had shipped and would be arriving soon. After unsuccessfully attempting to track the shipment of my purchase for the next two weeks, ****** notified me that CardCash refunded my purchase price because the card was "out of stock." Now, I have to wait another week for my money to transfer from ****** to my bank account. No apology given. The nature of my complaint is that CardCash (1) advertised a product it knew it could not provide; (2) accepted my payment knowing it could not fulfill the order; (3) took two weeks to notify me of their mistake and begin refunding my purchase; and (4) by the time I receive my refund, CardCash will have deprived me of $172 for three weeks. At best, this practice is deceptive and gross irresponsible.

Business Response: Hi,

I apologize if there was a misunderstanding as the customer should have gotten an email explaining why he was refunded. A system error caused the sale to come through without any cards in it.

We have hundreds of thousands of dollars of these cards in stock ready to ship so I don't see where the deceptive practices are.

Again, I apologize if there was a lack of communication.

******

Consumer Response: Complaint: 10153197

I am rejecting this response because:

CardCash's qualified apology demonstrates a lack of accountability and outright failure to understand and abide by the Consumer Protection Act.  Businesses cannot advertise products they are incapable of delivering, nor can they improperly hold and benefit from a customer's money for three weeks.  System error is not a legal defense nor does it justify CardCash's "moneygrab regardless of inventory" deceptive practice.  To be clear, practices such as this are legally actionable with an award of fees and costs.  In reality, CardCash's system error was its own greed and lack of intention to fulfill my order and I suspect the orders of many others.  Any modern inventory system would have alerted CardCash to halt sales, provide rainchecks, and/or inform prospective buyers when orders could be filled.  If CardCash chooses to sell products it does not have, it should wait to charge customers until inventory can be verified -- not ask customers to loan it money while it figures out how to run a business.  Very disappointed.


Regards,

Matt Anderson

7/29/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Hello,I have been having problems with ABC gift cards. They basically owe me over $3000 and keep telling me that they are going to pay me back and now they do not answer their phone calls or emails. Please help and advise what should I do. I have dealt with you in the past and had great results. I am currently having issues with ABC gift cards. A guy named ****** **** is claiming that I sold an ************* gift card worth $547.38 and it was supposedly in Canadian money. I couldn't find the receipt until the beginning of April which I sent a picture to Mr. ****. This card was from Newport Beach, California 92260. There is no way this card's money is in Canadian currency my family has never been to Canada. I would appreciate if you can let someone in charge, know my situation because he put a hold on an order that has nothing to do with this card and the hold is for $3098.28. The order number where the card had a problem was order number ****** and the money where he took back through ****** is order number ******. This should not be legal or right to take someone's money from a totally different transaction. He should have only took what the card was worth which was on like $350 instead of $3000. Basically, in **** he took money from a transaction that had nothing to do with the transaction that had the $547.38 ************* card. Now I am supposed to be refunded over $3000 a month ago and no one is answering the phones or letting me know what is going on. I have kids and one of which is a 3 month old. I have literally $80 to my name and because Mr. **** took the money out of ****** everything I sell on **** goes to the $3000 that is negative in ******. This is not right and I should be treated like a good customer. I never had issues with this company and have sold over $15,000 in cards to you guys. I would appreciate your help. The finance department keeps saying "oh you'll get the money in 5 days" and its been a month ****** ******** ************

Desired Settlement: I want the money they said that they would refund me. It was my money to begin with and I don't deserve to be treated like this. This is over an ************* card that is worth only $547.38 that was only worth $350 and they took back $3000 from a totally different transaction. I want my money back that I made. I am a loyal and honest customer. I would like them to have better customer service practices. I call and email they do not answer. Sometimes I would call non stop for 8 hours straight for a week straight with no one answering. The ABC gift card number is ****** ******** try it yourself. The cardcash number just started answering the phone today. Just the way this is being handled seems as if Mr. **** is either taking it personal that I did not email him back right away (because he sounded shady on the phone. He told me the issues with card but would not tell me the dollar amount of the card) or he knows he should not have taken money from a totally different transaction.

Business Response: Hi,

We spoke to **** and ****** a number of times to reverse the chargeback. **** reached out to Mr. ******** and when he didn't answer they ruled in our favor.

We reached out to **** once again and they are reversing the chargeback within the next 3-5 days.

****** 

Consumer Response: Complaint: ********

I am rejecting this response because: No one has tried to contact me from your company or ****. I have emailed you numerous time and have received any emails or phone calls regarding this situation. If what you are saying is the case then I should have received at least a call or email from your company. I have called numerous times and all people have said was to wait 5 days and it will be in your ****** account. It has been a month since I was first told that I would be refunded. I do not think it is right that the issue was with a transaction where I got paid through check. Now the guy taking care of this issue took the liberty to pull money for a totally different transaction where I was paid through ******. The card where there was an issue was only worth around $500 and you only bought for $350. How is it ethical to pull out over $3000 for this issue. It is not my fault and I even sent the guy taking care of this issue a picture of the receipt confirming the card was not in Canadian currency. It was from Newport Beach, Ca. Regardless of the situation I should be well informed of what is going on, the process, what is going on, and when it will get done. I have not been informed of anything and had to resort to this. I am a loyal customer and should be taken care like one. I do not think it is good customer service that I do not know what is going on for a month and still have not been refunded. This should be the first priority to address this situation. Please let's get this resolved and have someone call me and let me know what is going on. Thank you. ****** ******** ************



Regards,

****** ********

Business Response: Hi,

The customer owed us money from selling invalid gift cards and wouldn't respond to us. When he sent in new cards we seized them to make sure we get our money back.

Once we did we released the chargeback with ******** *******, but Mr. ******** didn't answer their phone calls so they ruled in our favor.

Since that time I had one of our employees contact ******** ******* once again to tell them they they should reimburse the customer even if they cannot get in touch with them.

****** 

Consumer Response: Complaint: ********

I am rejecting this response because: First off, I never sold one invalid gift card(s). Not one gift card was invalid. I think before you write to the BBB you should probably get all of your facts straight before you write. You do not even know what you are talking about. I responded to Mr. ****** **** who was taking care of the issue. I asked him multiple times to give me the dollar amount of the gift card and he would not respond. Since then he has not contacted me once via phone or email. Let's not talk about customer service in which I had to call everyday for over a month to receive a refund that I still have not received yet. ******** ******* is your credit card company and ***** from your company figured out that it was not me who needs to talk to ******** ******* but you guys. I don't even have ******** ******* and why would I need to talk to YOUR credit card company to get a refund. That DOES NOT make sense. I even called ******** ******* and they said to have you put them on three way call and STILL said they needed you guys and not me to talk to. Anyways still waiting for the refund and it is going on a month and a half. Seems like you need to have better communication within your company and better refund policies put in place. 



Regards,

****** ********

Business Response: Hi,

We have been in contact with Mr. ******** in trying to resolve this. It looks like an error was made by one of our employees and we have been in contact with ****** to resolve it.

******

Consumer Response: Complaint: ********

I am rejecting this response because:This company is so stupid that they still have it wrong. There is no reason for you to talk to ******. You need to talk to ******** ******* your company who you pay people with. Another thing is that it has been close to two months since you said I was going to be refunded. Over ten days ago I called in and was on the phone with one of your reps (****) who heard the ******** ******* rep. say that the payment was initiated and will go through in 7 days 10 at the latest. I am not even sure that was an ******** ******* rep but I still have not been refunded nor has ****** heard anything from you guys. Another thing is that you have not been in contact with me. I CALL YOU GUYS. Not once has your company attempted to call or email me. What kind of business handles refunds like this? Now I called today and the rep said that he cannot get a hold of ******** *******. That is funny I have ***** bank and I call they answer in 5 minutes and handle anything I want no problems. Now you guys are really trying to tell me that you cannot get a hold of ******** *******. The rep who is handling my case said that he is too busy to personally call me and let me know what is going on because he has too much to handle. I would figure a refund 2 months late would be priority but I guess not. I am not even sure how or why the BBB is even accrediting this company. I just want a refund that I deserve. I am sick and tired of waiting for this refund to happen. I sell on **** and refund any issues in a day or two and you guys are supposed to be a major company that cannot refund $3000 that you made the mistake in handling in the first place. Just refund my money. Thank you.



Regards,

****** ********

Business Response:

****** sent us a screenshot that shows the customer was credited on July 3rd. 

****** ****

Consumer Response: Complaint: ********

I am rejecting this response because: I was refunded on July 3rd and that is all you have to say to me is that you have ****** screen shots of the refund. No one called. No one emailed. There were no apologizes or compensations for the wait and mistakes your company made. This is very poor business ethic. I wish you could at least try to make up for the worst experience no customer should ever experience. You made me wait months for a refund that could have been taken care of in a couple days at most. The fact that you let a small handful of people take care of these issues makes it hard for the other people in the company to know what is going on or even help the customer out. This caused so much confusion and the fact you let someone like ****** **** to handle these situations. I believe he is not capable of handling these situations by no means. He is lazy, vengeful, and not a good worker. He only tried to contact me twice and would not tell me the dollar amount of the card that had an issue. After I sent the picture of the receipt of the gift card he NOT ONCE contacted me about the refund. This shows me that he is childish and unprofessional. How is it that he is in charge of this department and handling these situations. One email or phone call would have made a difference but he did not do anything at all. Only ***** and ***** in the customer service operators did something while no one else did or even knew what was going on. This should be addressed to prevent further issues in the future. I would also suggest trying to make sure to call customers and inform them as well as an apology when the mistake is on your behalf. 



Regards,

****** ********

7/25/2014 Delivery Issues | Complaint Details Unavailable
7/23/2014 Problems with Product/Service | Complaint Details Unavailable
7/21/2014 Delivery Issues | Complaint Details Unavailable
7/8/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Billing/Collection Issues | Complaint Details Unavailable
7/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a a gift card that was identified by the retailer to be invalid. The purchase price of the card was $$87.80 and they only are offering to give me a credit of $10 towards a new card. They admitted that the card slipped by their approval and check system but their warranty only guarantees the cards effectiveness within 45 days or purchase. I have been a loyal customer to card cash and have spent hundreds of dollars worth of cards from this company previously. I no longer think that they are trust worthy and ethical business.

Desired Settlement: I wish to be refunded my full purchase price of 87.80

Business Response: Hi,

This claim came after our 45-day guarantee had elapsed. The card was purchased more than three months before the claim and as such we are unable to honor the claim.

Our 45 day guarantee is our de facto return period and we often honor claims up to 2, possibly 3 months after the purchase but we are unable to honor this claim from this far back.

******

Consumer Response: Complaint: ********

I am rejecting this response because it is unethical to sell an invalid card.  I am requesting a full refund as the item I purchased was invalid. 


Regards,

**** ******

7/7/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Problems with Product/Service | Complaint Details Unavailable
7/7/2014 Delivery Issues | Complaint Details Unavailable
7/5/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Complaint Details Unavailable
6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: bought a gift card that did not work and was invalid. The amount of the card was $40 and they only are offering to give me a credit of $5 towards a new card. They admitted that the card slipped by their approval and check system but that that is just too bad as the entire amount should have been used by 45 days or purchase. I had activated the card before the 45 days which is what i presumed the warranty meant. I have bought hundreds of dollars of cards from this co so as a long time customer I do not think that this is right on their part. I no longer think that they are trust worthy and stand behind the cards they sell thanks

Desired Settlement: credit to my account of at least half my loss, which would be $20

Business Response: I do apologize for this issue. The customer paid $35.20 for the card and we would be willing to compensate up to $20. Our 45 day policy is in place to protect our buyers-during that time we are able to go back to the seller and recoup our funds. Once the 45 days pass we are limited in what we can do with the seller and we often end up taking the loss for the benefit of our buyers.

In the case at hand we were unable to get money back from our seller but we are willing to split the loss as we value our customers.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Could you let me know when the credit will appear in my Cashcard account?
thanks  

6/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
6/24/2014 Delivery Issues | Complaint Details Unavailable
6/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in a large amount of gift cards to sell to this company. They requested further information regarding how I had obtained these cards which I provided. I was told the funds would be deposited into my checking account. Then they said it would be deposited but only into paypal account. I had no problem with this so I gave them that information as well. This whole process to get to the point of them asking me for my paypal account took more than three weeks, which is a lot longer than the 1-2 day turn around they advertise on the website, but that is beside the point. After another week goes by and i still had not heard from them and I didnt receive my deposit I sent another email asking what was going on. I was then told that my cards were high risk and that they were being returned to me and that I would get a confirmation within 1-2 business days letting me know they were sent back to me. I am still waiting for my gift cards. I have sent numerous emails and i have not received any responses back. If they arent going to by them from me then they need to send them back. We are talking about more than 5000 worth of gift cards so of course I am starting to think they are planning to keep my giftcards. I hope you can please help me with this problem. I have all of our email contact from the start and all the emails I have sent since they said they were sending them back if you need this information. Thank You

Desired Settlement: I f they are not going to give me my gift cards back, then they owe the amount that they are worth, $5670.

Business Response: Hi,

I apologize for the delay in this but as per our terms and conditions we have the right to refuse cards. As this was the first time the customer was selling us cards and they were all from the same store for the same value, the order triggered a fraud alert in our system and, after further review, we are unable to accept them.

Here is the tracking number for the cards: **********************
******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

**** *******

6/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold the company $1000 worth of Walmart Gift Cards (a quantity of 5 $200 denomination cards) for $900 I requested to have the $900 direct deposited to my bank account. I received an email from ****** ** that a direct deposit form had to be completed I completed that form and emailed it back to ****** G" I received notification from ****** *" on June 1st that the form had been received and she would forward my case to the payment department That was 5 days ago. I was expecting payment imminently I have contacted the company in various ways - email to ***** ** phone messages (they do not answer the phone - you remain on hold for several minutes until forced to leave a message - which they do not call back), messages through the company website. The company has not contacted me back and has not paid the $900 due me..

Desired Settlement: I would either like my gift cards back or the $900 due me.

Business Response: Hi,

I apologize for the delay. The customer was paid on 6/10.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** ********

6/17/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Sent a **** *** gift card in for approximately 1000.00 dollars around April 23rd. Cash Card's policy states that once they receive the gift card it takes 3-5 business days to deposit the money into your bank account. It has now almost been two months and I still have not received my money. If I am lucky enough for someone to answer the phone the call center reps say the can't give me a time frame because they don't have access to my account.I have waited long enough and would like this resolved.

Desired Settlement: I would like the cash value we agreed to when I submitted the card.

Business Response: Hi,

I apologize for the delay which was an oversight by one of the managers here. Thank you for letting us know about this and the payment was made into the customer's account on Friday, June 6th.

******

6/17/2014 Delivery Issues | Complaint Details Unavailable
6/11/2014 Problems with Product/Service | Complaint Details Unavailable
6/9/2014 Problems with Product/Service | Complaint Details Unavailable
5/31/2014 Problems with Product/Service | Complaint Details Unavailable
5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Found cashcard.com on line from a friend who used service. I entrusted this is a legal business. Sent $425 in cards for 375 to be direct dep. Getting run around so I told ****** to return cards . Will ship in 1 to 3 days she told me to be returned. This was three weeks ago. Order # ****** 

Desired Settlement: I want cards returned and face valve in tacked.

Consumer Response:

To who it may concern , My cards were finely returned 052714 . Thank you for your assistance in this matter , all cards still have face value , again thank you , ****



Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* *and find that this resolution is satisfactory to me.

Regards,

******* ********

5/29/2014 Problems with Product/Service | Complaint Details Unavailable
5/20/2014 Delivery Issues | Complaint Details Unavailable
5/17/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Problems with Product/Service | Complaint Details Unavailable
5/13/2014 Advertising/Sales Issues | Complaint Details Unavailable
5/12/2014 Problems with Product/Service | Complaint Details Unavailable
5/9/2014 Problems with Product/Service | Complaint Details Unavailable
5/6/2014 Delivery Issues | Complaint Details Unavailable
5/4/2014 Problems with Product/Service | Complaint Details Unavailable
5/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in a gift card of a value of $20, website says they paid me but i have no balance in my bank account what so ever about them paying me the amount. Won't answer emails or phone calls. This is just wrong

Desired Settlement: Have that company pay their fees that they told customers they would give them, i know i'm not the only one who has complained about this company/have them arrested/shut the site down so no one else gets in this situation

Business Response: Hi,

The payment was made on 4/29 into the customer's account ending in ***** As per our agreement, the amount paid for the card was $15.42.

****** 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. The money was deposited the day after i made this complaint. My apologies!

Regards,

***** ******




















4/29/2014 Problems with Product/Service | Complaint Details Unavailable
4/25/2014 Delivery Issues | Complaint Details Unavailable
4/24/2014 Problems with Product/Service | Complaint Details Unavailable
4/23/2014 Problems with Product/Service | Complaint Details Unavailable
4/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I don't know where to start as this whole purchase process is very disappointing , frustrating and cost me loss of money & time for the gift-cards purchased with them and which are still not delivered as of today. I am an IT Consultant by Profession and though I shop online many times this is the worst ever experience so far & before making the purchase I called & enquired about shipping with a rep as I was purchasing cards to buy birthday gift in a store for kids & she confirmed that cards would be shipped within 24hrs. So I purchased sports authority gift-cards with 20% discounted price for $355.20 with a face-value of $426.24 on 03-26-14 and followed-up with them next day & was told that order was processed & will be shipped in 24hrs as advertised on their website. But when I got a reply to my email in which one of their customer care rep mentioned even if they shipped that day I might not get by weekend, so I sensed something fishy & called them many times & left messages & finally got hold of one rep who confirmed the order was processed & there is no reason for any delay. I called again on 03-28-14 & then they told me that the cards were not shipped because they were busy with moving & it would be definitely shipped that day. so I was hoping they would & when I called again on 03-31-14 and I got the same answer, by now I was stuck with them. Like mentioned the purchase I was about to make was an in-store item & a birthday gift so I had no option to buy the product in store without any discount (20% which i was supposed to have saved had they mailed the cards in time ) on my credit card. I can show the proof of purchase/receipt of the product for around $450 which I made at sport authority. As of today 04-03-14 I still haven't received my gift-cards & Instead of refund they are saying they would charge me 10% restocking fee if I return them & told me complain to whomsoever I want. Today they gave me a tracking# which is of no use as I do not have cards yet

Desired Settlement: Because of this purchase I couldn't save 20% which I would have if the cards arrived in time or had they told me about delay or cancelled my order so that I could have bought cards somewhere else (but they didn't) I think they were fully aware of delay & intentionally made the sale happen so as not to loose customers/sale when they could have simply put up a note on there website about delays in shipping or could have mentioned delay in any other email. I JUST WANT 20% REFUND AS THATS WHAT I WAS SUPPOSED TO SAVE. I think BBB will find out themselves about their business practices if they approach them as a customers as they do not have any remorse about their behavior or they way they conduct business. I have copy of every email & I can give you my PAYPAL account details where you can verify my credibility and purchases. I would appreciate if BBB could resolve this & caution online customers and fix such business practices.

Business Response: Hi,

This order was placed after 9:00 pm on Wednesday night so there is no way they can ship that day, as mail in this country doesn't get delivered at night. I have the emails to show that we told the customer right off the bat that these will not be delivered by the weekend; I can provide if needed.

The customer has already used these cards that they bought from us. If they would want to return them for a refund that's one thing. We would gladly acquiesce. But to ask us to refund the savings they would have had is the gift card would get there the day after ordering is impossible for us.

******

Consumer Response: Complaint: *******

I am rejecting this response because: I myself have informed that I will use the cards in case they arrive & informed I am about to use the cards when they arrived and I myself have informed that I have used the cards after they arrived to both PAYPAL & BBB.ORG and also ABC/CARDCASH because I paid for them in full and I was afraid CARDCASH aka ABCGIFTCARDS might empty them & just refund my money to paypal account and that way they could argue that they refunded my whole amount & simply apologize. That way I would have lost my time & 20% savings and also I di not loan them my money so that they can use it and return after some time as if I am a bank.
Yes I purchased the cards on the 3-26-14 and I did call and ask if they could expedite the shipping or have somebody(my family & friends could come pick it up personally and mail it to me. To which they responded that the order was already processed( I have the copy of that email) and next the shipping info was given to usps on 03-31-14, picked/processed on 04-01 & delivered on 04-05. According to their shipping policy shipping usually happens in 24hrs and should have been delivered in 10days, it took 111days in my case( can provide the tracking#)
Lastly if it wasn't their mistake why would one of their rep on phone & email agree to refund me EXTRA 10% besides refunding my whole amount ??( I have the copy of that email aswell.
 



Regards,

*** ***




























4/4/2014 Delivery Issues | Complaint Details Unavailable
4/4/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card for ***** ******* ****** ****** from ABC Giftcards.com on 3/17/14 in the amount of $326.94. After calling the ***** corporate office, they stated that the card was lost or stolen and had a zero balance. I went to a store in ****** **** New Jersey to be told the same thing. This website sold me fraudulent merchandise with a $0 balance. They will not return phone calls or emails on 3/21/14 when I learned of this fraudulent activity. I paid on a **** ****** **** via ******* I have notified ***** **** of this information.

Desired Settlement: I want a 100% refund but more importantly, I want this company to stop frauding people out of money! Its been going on for 3 years, there is tons of information online! Its just wrong!

Business Response: Hi,

I apologize for this issue. ***** is having an issue with their verification system, even in-store the associates can't tell you the balance though most of the cards are valid. We've had this issue a lot over the past month and once the customers actually used the cards they were fine.

If indeed the card had no balance we will gladly accept it for a full refund. As we deal in the secondary market there are some risks involved, and one of them is the occasional bad card. We sell over $5 million of secondhand gift cards every month and less than 1.5% have an issue.

The customer can contact claims@abcgiftcards.com and they will look into the matter promptly.

******

4/1/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a walmart gift card to use for Christmas gifts and when I went to use the gift card there was a zero balance. I looked up the history and found it had been brought to a zero balance at a sam's club on the other side of the country. I have contacted the company multiple times with no effort for resolution after sending scans of the front and back. My gift card for ******* ********** was never received. Both payments show cleared through paypal. Unfortunately I waited past the paypal time frame or a dispute would have been filed. I was under the impression the issues would be resolved by the company. *******-Order #****** ******* ********** Order #******

Desired Settlement: I would love to have the gift cards replaced or store credit to get new gift cards. I cannot accept a paypal refund since closing my accord due to this issue.

Business Response: Hi,

After we sent the cards PayPal alerted us to the fact that the account used to pay is unauthorized and may be fraudulent.

Jeremy

Consumer Response: Complaint: *******

I am rejecting this response because:

Yes, I was aware that they put the alert on the account on my account, but the payment was since released back to you. Therefore, you have the money and I still do not have my product.

Transaction Details
****** Express Checkout Payment Sent (Unique Transaction ID ******************)


Business Name:































Business Response: Hi,

If Ms. ******* can show a screenshot of the charge then we will be able to issue a refund.

3/22/2014 Problems with Product/Service | Complaint Details Unavailable
3/16/2014 Problems with Product/Service | Complaint Details Unavailable
3/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 100 dollars ********* gift card. BUT the card I received has no money at all. I sent them an email to claim a refund. No response.

Desired Settlement: I need them refund my money as soon as possible. I paid 75.08 in total for this order.

Business Response: Hi,

We apologize for this issue the customer had with this card. His request for a refund came in at 6:15 pm yesterday, and a customer service rep responded to him this morning at 9:48.

The refund will be initiated shortly. 

******

3/9/2014 Delivery Issues | Complaint Details Unavailable
3/7/2014 Advertising/Sales Issues | Complaint Details Unavailable
3/5/2014 Delivery Issues | Complaint Details Unavailable
2/25/2014 Billing/Collection Issues | Complaint Details Unavailable
2/17/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This company and myself entered into a contract on 12/29/2013. I agreed to sell them $350 worth of gift cards and for them to pay me $288.50. The "sale order" for this transaction is #******. I have been treated like a criminal throughout this process and even submitted a copy of my drivers license to prove I am the legitimate owner of these gift cards. After many unanswered attempts to find out when the sell order will be processed, per our contract, I was informed that they will not be purchasing my cards as agreed. Today is 1/28/2014 (one entire month since the original "sell order" was processed. Now I am concerned with the fact that this "business" has my bank account information and other sensitive info. They also assume no responsibility for the "safe" return of my gift cards. I feel that they are required to commit to their end of the sale order as this should be considered a "contract". I also feel that they themselves are liable for the safe return of my gift cards, since theyare responsible for denying this transaction. I have emailed "*****" to request they insure the returned parcel for face value. Like my other requests, I'm confident that this will be ignored.

Desired Settlement: For this business to fulfill their end of the sale order,as agreed by both party's, or guarantee the safe return of my property for which they broke the sale on.

Business Response: Hi,

Once the customer in question sent us the cards we did our research into the cards and the seller and found the seller to have a long history of arrests. We felt uncomfortable buying cards from such an individual and, as stated in our terms and conditions, we have the right to refuse cards.

As per ***** we sent the cards back to the customer with the following tracking information: **********************.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

That is a boldface lie and should be deemed slander.
I, ****** ******, do not have a "long history of arrests" as claimed by this company.
Furthermore, this false accusation has nothing to do with the subject matter at hand.

The simple truth is;
This company agreed to purchase my gift cards for a set price.
I agreed to sell them to this company for a set price.
Having not heard from them for some time, nor receiving the funds direct deposited as agreed, I contacted them to confirm the processing of this transaction.
They then requested my drivers licence to which I provided a copy of.
They continued to stall on fulfilling their end of the transaction.
I contacted them yet again to confirm and was informed the value of two of my cards were of too high a value, based on the venders criteria.

I am a law abiding citizen and my only intention was to sell legitimately gained gift cards to an obviously unreliable company.
This false claim of an apparent criminal record on my part, only serves to prove how unethical this business is.
No customer should be treated like a criminal!

DISGUSTING BEHAVIOUR!!!






Regards,































Business Response: I apologize if there was any misunderstanding. When we ran the name ****** ****** in Shady Cove, OR through our identification database a record of arrests showed up. Perhaps it was someone with the same name but as the gift card industry is a continuous target for fraud we need to be extra vigilant in which cards we accept.

As per term #22 in our terms and conditions: 22.Right To Refuse An Order. ABC Gift Cards reserves the right to refuse any order placed. 

As per our previous correspondence we have sent the cards back with tracking information.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,





















2/11/2014 Delivery Issues | Complaint Details Unavailable
2/10/2014 Problems with Product/Service | Complaint Details Unavailable
1/31/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold a gift card to CardCash.com and supposedly they sent the check out on January 9th for the sum of $42. It is now January 24 and I have yet to receive the check. CardCash has responded to my emails stating that its out of their hands and they have no way of verifying if I did receive the check for my gift card. Now I am out of the gift card I sold them and have not seen my compensation for it. The last time I emailed CardCash I received no response. I tried calling and no one answers the phone. It feels like I've been scammed out of my money.

Desired Settlement: I want my check for my gift card, or I want the gift card returned to me with the full $50 value that was on it.

Business Response: Hi,

We spoke with the customer and resolved the issue. They promised not to cash the check if it indeed does arrive and we sent them a PayPal payment in lieu.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** ********




















1/31/2014 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I had sent a gift card to cardcash.com with the balance of $40.00 on it to be turned into a cash return of $30.00. Upon checking, they had sent me an e-mail stating there was $0 ,on the card. When the card left, it had $40.00 on it!! I am assuming someone there had taken the money and bought items on the card, or exchanged it for cash!! I also have read numerous reviews, stating issues on this company,since that e-mail. That card made no unscheduled stops to that company, along the way, I was scammed!!

Desired Settlement: I am hoping they will be upfront about their error,I will call it that,to be kind!! Honor what deal they made and no more scamming people!! I hope this review lets other people know about dishonest practices of customers,buyers beware!!

Business Response: Hi,

As you can see in the attached picture the card came in with a pin number that wasn't legible. We tried a couple of combinations based on what we could see but they all came back as invalid which is why the customer got the message that the card was in fact invalid.

At this point we cannot process this card as we don't know what the pin number is. We can send the card back to the customer.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, I do want the card sent back to me Asap. I also had not scratched off the pin number. I had asked the store if I needed to, when I verified the amount on the card, just to be sure and they said no!! I will still assume that if the balance is 0, that someone has taken advantage of me!!

Regards,






















1/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent in a 50 dollar gift card for ******* 11 days ago, and still have not received my payment of 39.00 $. I contacted customer support, which did not respond to my emails. I send mail all the time and it does not take this long.

Desired Settlement: I want either my card back, or the agreed value of 39.00$

Business Response: Hi,

Our records show that the gift card in question never arrived at our facility. Does the customer have tracking to show when it arrived?

1/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased $240 worth of gift cards from cardcash.com--$200 to Old Navy and $40 to Urban Outfitters (UO). My order # was ******. The UO card was received with a ZERO ($0) balance. The company has not responded to my two emails. They also have not picked up the phone the two times that I called and waited on hold.

Desired Settlement: Given cardcash.com's refusal to respond to me and the numerous complaints on this site, this seems to be not only a breach of contract but also a breach of the implied covenant of good faith and fair dealing. As such the company should be required to not only issue a refund but also honor the benefit of the bargain I would have received had cardcash.com performed as they contracted to. As a replacement card costs $40, that is the desired and expected amount that I should receive.

Business Response: Hi,

We apologize for the inconvenience.Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee.

Please send a scan or picture of the front and back of your card to claims@cardcash.com and they will begin looking into this promptly.

I apologize for the delay in responding as we are a bit backed up due to the post-holiday rush of people selling us gift cards.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

I already sent those pictures this morning to claims@cardcash.com and have not received a response. I am attaching them again.



Regards,































Business Response: Hi,

The customer was refunded as per our 45 day guarantee. All claims are handled in the order they came in which is why the customer's claim wasn't resolved the day he sent it. 

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

I will accept this response when the charge actually posts to my card.






























Business Response: Hi,

As per our records the refund was made onto the customer's Mastercard ending in **** on January 8th.

Please make sure it showed up.

******

1/13/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold two ****** *** gift cards to the company stated for the amount owed to me of $105.26. I received a check in the mail after handing their information over as well as a copy of my license and a signed document. The check they sent me was fraudulent, and upon trying to deposit it in my bank, it bounced and I was charged a $20 fee for the fraudulent transaction.

Desired Settlement: This amount must be paid to me in full plus the $20 I was charged for their business fraudulent actions to the total amount of $125.26.

Business Response: Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed. 

******

1/10/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ABC Gift Cards was sold a gift card from ********** and this card was sent/received and processed by the company on December 10th who said I would be receiving payment (an ****** gift card worth $74.61 dollars) within 24 hours. I did not receive the payment and was not able to reach customer service until December 16th who referred me to a ***** in customer service. I reached ***** on December 20th and she said I would be receiving my payment (an ****** gift card worth $74.61 dollars) as soon as I submitted a form. The aforementioned form requests personal and financial information (bank account, social security, and drivers license information) which is 1) sensitive and 2) unnecessary to receive payment of a gift card.

Desired Settlement: 1) The ****** gift card of 74.61 or 2) the original ********** card with a balance of 90 dollars.

Business Response: Hi,

We apologize for the delay but we vet all sellers before we accept their cards.

The customer has been paid as of this time. 

1/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sold a $100 **** Gift Card to CardCash for $84 on Feb 2013. All required information had been submitted online and mailed to the company. I received the check couple days later. Everything was done. 8 months later, on Oct. 28, 2013, out of blue they sent me a email accusing me sold them a stolen card and threatening to report to law enforcement agencies unless I returned the money. On Oct. 29, 2013, they sent me another email, expressing stolen card accusation was a misunderstanding but the card I sold them was a expired. After I showed the the card was one month before expiration date when I sold them, they changed the story again blaming my card did not meet their requirement and demanding money return. In addition, they never showed me any evidence to support their story. Before the transaction was concluded, they has all the chances to exam the information I submitted but they failed perform due diligence on the transaction. 8 month later, after the card long passed its expiration date, insistently asking their money back is completely unreasonable and groundless.

Desired Settlement: Stop harassing me. Or give me back a **** Gift Card at same amount I sold in same condition (30 days before expired) and I return the money.

Business Response: Hi,

The card may have slipped through our system but as per our terms and conditions all cards sold to us cannot have an expiration date on them.

******

Consumer Response:
Complaint: *******

I am rejecting this response because: If it slipped through your system, how come I should take a loss? If you don't accept a card having expiration date, why do you ask for expiration date on your website? Why did you accept my offer in the first place since I clearly mentioned the expiration date on your web application? I not only submitted information you requested online but also sent you a hard copy of all information by mail. You had all the information and you did not check it. Why should I take a hit for your mistake? If you checked the information and rejected our deal, the loss would have never happened.



Regards,

**** *****





























Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****




















1/9/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold a $20 gift card online. They sent me a check for $15 and it was returned to my bank unpaid and now has cost me $60

Desired Settlement: All return fees and overdraft fees caused by this bad check totaling $60.87 including the original $15

Business Response: Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** *******




















1/8/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a $430 ********* gift card from this vendor (ABC gift cards). Afterwards, ********* cancelled this gift card because they were "unable to secure payment for funds loaded onto the card."

Desired Settlement: I would like to receive a refund for my purchase since the gift card was worthless.

Business Response: Hi,

When we sold the gift card to the customer there was a full balance on the card and was perfectly fine. An issue occurred at a later date-we have a 45 day guarantee that we often extend up to 3 months for such issues.

This request for a refund comes two years after the sale was complete, well beyond what is covered by any company's return policy.

******  

1/7/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I had sold my ***** gift cards to this company in Oct of 2012. Before shipping of the cards to them, both parties checked the cards values. The values were at $200 each. The agreed price for each card is 168 dollars. Around July of 2013, this company contacted me regarding the lost value of one of the card. They did not provide any information other than demanding refund of 168 dollars to them. I have since demand the return of physical card, which they would not comply. They put this into collection a few days ago when they still possess the gift card. 1. They did not contact me until 10 months of the transaction had taken place. 2. During this whole time I do not have the physical possession of the said card, I had no rights nor abilities to spend and value of the card.

Desired Settlement: I would like the company take this transaction out of collection and stop contacting me.

Business Response: Hi,

We got a chargeback from the customer with regards to this order. As per *****s loss prevention, this card was reported lost or stolen so despite the fact that the customer may not have reported it as such, whoever he got the cards from may have in fact done so.

As per our terms and conditions the customer is liable if it goes bad. We cannot get the card back from the customer.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.
I would also urge the BBB to take a look at this business's practices. 
Thank you.

Regards,

****** *****




















1/2/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Emailing customer service of ABC Gift Cards has been far short of helpful.Ordered Sunday December 8th. Shipped Monday December 9th. Tracking Last Updated Tuesday December 10th (2:30 AM). Originally Scheduled for Delivery Thursday December 12th.9 days since the tracking has been updated and counting. 6 postal days past delivery and counting. For a 2-3 day Priority Mail package to travel from NJ to CT (a mere 180 miles from the postal facility it was accepted at to my local post office). Weather and Holidays are NOT a factor as I have made purchases online before, on the same day and after I purchased the gift card, and all my other purchases have been delivered and the gift card still has not. Seems as if they are ignoring my requests for a refund or have a replacement gift card sent to me.

Desired Settlement: Full refund ASAP and deal with the USPS for losing, misplacing or stealing the package in transit themselves.

Business Response: Hi,

We do apologize for the delay though there isn't much we can do, especially during the holiday season, to make USPS expedite the shipping. The customer received the package on the 23rd and has disputed the transaction with PayPal.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,






















12/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Card Cash / Abc gift cards agreed to buy several gift cards from me worth a total of $ 447.40 through their website. To date the company fails to acknowledge receipt of said cards. ABC also has failed to issue payment for same. There also appears to be some accountability or possible impropriety issues as noone ever answers the phone at their office when I've called lately.

Desired Settlement: The value of the cards to be paid immediately to me via check or bank wire. Also, a strong argument can be made that I am entitled to reasonable incidental and consequential losses associated with my efforts trying to get ABC to not breach the contract.

Business Response: Hi,

We have been in touch with Mr. ******* and the payment was made 4 days ago.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,





















12/23/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: ABC buys giftcards that are fraudently obtained from the store. I received 4 $25.00 ****** cards and 1 $50 ****** ****** card. Apparently the cards were purchased with stolen or invalid credit cards and sold to ABC, who didn't thoroughly check out the seller. ABC sold the cards to me. They have a short 45 day "protection" window. But it takes them 2 weeks for me to get the cards, eating into the window. When the cards became invalid the 45 days had elapsed and I got stuck with $150 of worthless cards. ABC just replied "sorry" about the ****** *ards and went into hiding over the ****** ****** card. Emails to them are ignored. Now they are also operating under another company name, CardCash.com and I got tricked into buying more cards from them.

Desired Settlement: Just refund me the $150.00 by check or replace the cards with valid cards.

Business Response: Hi,

We replied to this customer with our standard reply of someone contacting us after the 45-day policy, which is clearly stated on our site and with every package we send. The customer's response was, "I am fully aware of the 45 day guarantee".

The first claim by the customer was made four months after purchase while the second was a bit earlier, yet still outside the 45 days.

****** **** 

Consumer Response: Complaint: *******

I am rejecting this response because:  The 45 day "protection plan" is vague and nebulous as to what it covers and when it starts.  45 days, if it starts on the date of the transaction is much too short to protect anyone except the vendor in the case of a card gone bad.  In my case I sent the ****** cards to my grandchildren on the mainland and they each went to use the cards and found them to be worthless.  By the time they admitted to grandma that she had sent them worthless cards the 45 days was too late. 

ABC did, however, quietly refund me the cost of the worthless ****** ****** card.  Even so I am out $100.  I buy the cards to save money, not to lose money.  I save a few dollars on cards, then one bad transaction wipes it all out and more.

To make matters worse, ABC sent me an email threatening legal action because I left a poor rating on yelp.com, "Again, if any action is taken to misrepresent our company’s policies and portray our company in a public forum in a false and libelous fashion, our legal department will be closely monitoring such activity."


Regards,

***** ****




























Business Response: Hi,

Our 45 day policy is clearly stated on our site. We have refunded the customer for some of these cards and have taken a loss as we value our customers.

However, we generally cannot honor cards outside tour return policy window.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

Gift cards, by their very nature never expire.  If ABC is going to sell goods purchased from dubious sources they should be more careful to establish means to verify the reliability of those sources and not resell merchandise  which does not meet the basic standards.  Otherwise they should post a statement on their website that the cards are risky.

In this case it was not just one card.  It was 4 in a numbered series, obviously all purchased from the same source.

Regards,

***** ****





























12/22/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: The $100.00 ****** ****** gift card I purchased from cardcash - says card number is invalid when I try to check it's balance either online or at the card balance checking phone number.The cardcash order number is *******The exact message I get at ****** *******s web site is "Error: Our records indicate that you have entered an invalid card number."This is fraud.

Desired Settlement: I want the vendor CardCash Inc. to send me, in an expedited manner, the product I ordered and paid for - which is the $100.00 ****** ****** gift card OR send me a check for $100.00 in an expedited manner.

Business Response: Hi,

We apologize for this issue. We would be more than happy to accommodate the customer if they were to contact us directly.

Please email a picture or scan of the card to ******************* and they will take care of this for you.

******

12/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On March 14, 2013, I purchased on-line 3 ****** ******** $50.00 gift certificates for $45 each. I redeemed 2 of them on-line without particular problems. On June 30, I tried to redeem the third one on-line and, as I did not manage to redeem it, I called ****** ******** and was shocked to hear that the gift certificate had already been used. I emailed the business to complain about this incident and asked for a full refund of the amount paid for purchasing the gift certificate ($45). The business replied on July 9 that they provide a buyer protection period only for 45 days from the day of purchase. I emailed them back on the same day that it was their responsibility to assist me in recouping these funds even after 45 days, and that the minimum I expected from them was first of all that they contact the seller on my behalf AND also that they give me their full contact details to allow me to go after them directly. On July 12, the business emailed me that the would work on it, and hoped to get back to me the following week. As I did not got any further reply from them, on August 17 I emailed the business again and reiterated that I expected them to contact the seller on my behalf AND I also demanded their full contact details to allow me to go after them directly. I have not heard from the since. My complaint remains unresolved.

Desired Settlement: As the gift card that I received had already been used, I wish to be refunded the purchase price of $45. In addition, I wish to obtain the contact details of the seller, so that I can contact them directly and take any relevant legal or law-enforcement action for their fraudulent activity.

Business Response: Hi,

We apologize for this. Our 45-day guarantee, our de facto return policy, is clearly stated on our site and with every package we ship.

Any claim that comes in after that time we can try to help the customer but we are often unsuccessful.

We are not at liberty to divulge any personal information about our sellers as per our confidentiality agreement with all of our customers.

****** **** 

Consumer Response: Complaint: *******

I am rejecting this response because:

No, it was not resolved and I'd be grateful if you could re-open it.

Regards,

********* *******i





























Business Response: Hi,

It doesn't look like the customer added any additional information as to our answer so I will reiterate my point.

The customer came back to us with  return beyond the date of our return policy. We are unable to honor it at this time.

******

12/13/2013 Delivery Issues | Complaint Details Unavailable
12/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent this company 3 gift cards that they agreed to pay me for. They only paid me for 1 gift card and claim that the other 2 gift cards had a zero balance. This is impossible because I checked all 3 balances on the cards before I sent them to this company. I had to call customer service 5 times before I was finally able to speak to a manager. I spoke to ***** and ********* on several occasions and they did not seem to want to help me out. I felt like I was bothering them. They said that they would investigate and call me back but never did. I was finally able to reach the manager whose name is ******. ****** was quite rude to me and insisted that she called ****** ****** and was told that the card was used up and basically called me a liar and treated me like some low life and hung up on me! The cards were a $25 ********* card that was to be purchased for $18.75 and a $25 ****** ****** card which was to be purchased for $20. I am positive that someone on their end either took my cards or swapped the cards with used cards. This belief is further supported by the fact that they refuse to return the original cards to me. This is the worst company I've ever dealt with and I want my money that I deserve by following through on my end. I noticed atleast 125 complaints towards this company which clearly shows that I'm not the only person that this company has taken advantage of.

Desired Settlement: I want my $38.75 or a $25 ****** ****** and a $25 ********* card which is what I originally sent to these people.

Business Response:
The simple fact is that the customer tried to pass bad goods on to us. We have the cards here and we called ******* ****** numerous times and they told us the cards were used in December, when the customer says he originally received them.

Cards that sit around for months can often be used by people and then they forget they used them. This is in the best case scenario-in the worst case scenario they are actually trying to scam our company, something we are strongly beginning to suspect in this case.

We deal with about 4,000 orders a week so inevitably some people won't be happy. We try to deal with all of them to ally their concerns. In this case, however, the customer has been harassing our customer service representatives for quite some time and therefore when they get through to a manager they may not enjoy the experience as much as they thought they would.

******

12/8/2013 Problems with Product/Service | Complaint Details Unavailable
12/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I sold them two Victoria's Secret gift cards and have not yet received my check in exchange for my gift cards (which are no longer valid as they have the codes). Gift cards were "sold" to them on October 17th and I still have not received a check. I have called over a dozen times regarding the status of my check and have gotten nowhere with their staff towards resolving the problem. They now state a check was mailed on Oct. 26th, but I have received nothing yet.

Desired Settlement: I want a full refund of the original value of the gift cards either in the form of a check or in a brand new Victoria's Secret gift card for the correct amount.

Business Response: Hi,

I apologize for the delay in this. We had an issue with these cards which has since been resolved and we are sending a check today.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:

After two months with no action taken and continually hearing that my "check was in the mail", I attempted to check the balance on my gift cards again and learned the full balance was back. I have since used the gift cards and do NOT want a check from CardCash. I would appreciate an apology for their poor customer service and two-month delay, but I have chosen NOT to utilize their services and request any check headed my way be cancelled immediately.

Regards,

***** ******





























12/3/2013 Problems with Product/Service | Complaint Details Unavailable
11/22/2013 Delivery Issues | Complaint Details Unavailable
11/19/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Amount at checkout was different than charged on my credit card. Company would not correct.

Desired Settlement: Amount at Checkout $281.71 (have screen shot of checkout screen) Amount Charged to Card $294.35 (have email confirmation of charge) Amount OVERCHARGED $12.64

Business Response: Hi,

We apologize for this issue. As explained to the customer who was taking advantage of a sale we had on some gift cards, we had a temporary glitch in our system that calculated the discount off all gift cards, not just the ones on sale. The email we sent out specified which cards had an additional discount and only those were on sale at the time.

It's not unsimilar to an issue Walmart had today with their website where many items were marked down erroneously. Recently United Airlines had an issue with their website and didn't honor tickets sold for $10. 

The final checkout was the correct price for all the cards.

11/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold itunes and HomeDepot gift cards to cardcash for the amount of $556.76 on October 4, 2013. The order numbers were #****** *** *******. I mailed 21 $25 itunes gift cards and 9 Homedepot $25 gift cards using USPS priority mail with insurance on the next day. Cardcash received the cards in 2 days after I mailed them. The following is what I was promised during my selling online: "Customers who choose to mail in their cards, get a slightly higher payout amount. Payments are generally issued on the next business day of receiving your gift cards." However, they called me once and I called them back and back and back, all going to voice mail, but no response for my voice mail or emails. In their only one voice mail during the first week of October they told me that they need to confirm my information since I was the first seller. I sold them gift cards before and got the money after asking couple times, but this time they gave me the excuse and never returned my calls or emails for 2 more weeks. I wanted my Amazon gift cards they owe me for the amount $556.76 ($358.31 and $198.45). They are also showing in their online now 1 less home depot card for the amount of $176.40. I do have all the card information and PIN number with me and USPS insurance receipt.

Desired Settlement: I just wanted my Amazon electronic gift code they owe me sent to my email. I sent them 21 itunes and 9 Homedepot $25 each gift cards for the total of $556.76. They probably already sold my cards and recouped profit on my 21 itunes and 9 homedepot gift cards. However, they do not want to send my Amazon gift cards even after 2 weeks of receiving. They have not even contacted me after the first time. I am suspecting this company is fraudulent and would like to leave this complaint in BBB website for others to see. I will also leave reviews in several different websites regarding their business practices. I can't accept even a single penny less than what they owe me and I wanted within 1 week period. If they do not respond to me again, I am going to the court to claim my money and all the court cost and other expenses.

Business Response: Hi,

I just checked the order notes for the customer and saw that our customer service rep left 4 messages for the customer in question. Since the last time the customer sold us cards we have updated our database and we ask some simple information from each customer. The account was flagged further sue to the fact that one of the cards came back as invalid after we tried to verify the balance on the Home Depot website.

We are more than happy to pay the customer for the cards once they go through the standard procedure of selling cards.

They should call and ask for either ******* ** ***** who will gladly assist them.

****** 

Consumer Response:
Complaint: *******

I am rejecting this response because:

I also emailed them more than 4 times, with no response from them. Since my phone have issues, I did not receive any of their message. I have bought a Ooma network phone recently ###-###-#### and called them today. They are saying I have to send them all my bank info, SSN, and drivers license etc. All these coming up now. I don't know why. I told them I can't give these critical info as I never asked for it or given an headsup before when I sent the gift cards to them, the lady was rude (*******) and told me either you send the info or they send me the card back to me to my old address. I no longer live there any more. 

They are also complaining that one of the Home Depot cards valued $25 that I sent them as new, is showing up not valid. I have the number and pin and I am working with Home Depot customer service to check if CardCash members have used the card. Since I sent them as Brand New card, there is no way it will be invalid unless Cardcash have used them. 

I do not want the cards back as I don't know if they shared any of the numbers or pin with someone else and all the cards are stolen. I want the Amazon gift cards as they owe me in my first order placed on October 04, 2013. According to their website, they promise they egift codes will be emailed within 2 days after receiving the cards. I want the ecodes to my email immediately. 

Also, I would like to leave this complaint online at BBB for other users to see their customer service and about this phony company and their phony promises and stealing gift card practices. 

If you would like any more information such as my emails to them, please let me know I will be happy to provide them anything you want.

Thank you,


Regards,

********** ********





























Business Response: Hi,

The customer is claiming that all this came up after a month. This is not the case; he was just unavailable because his phone wasn't working. We contact all new customers to verify this information and they all give it to us. Without this, and based on the fact that one of the cards came back as invalid, we need to make sure these cards weren't acquired through fraudulent means. If the customer is not willing to provide us with the information we ask then, as per our terms and conditions agreed upon when selling us cards, we have the right to reject the gift card sale.

We don't need to send the cards to the customers old address. If he provides a new one we will be more than happy to send them there.

As far as not knowing if we used them or not, I would suggest in the future not entrusting your gift cards which are like money to a company unless you will trust them. We deal in close to $50 million in gift cards annually and have tens of thousands of very happy customers who entrust us with their gift cards, information and the like without any issues.

At this point we cannot accept the cards and need to send them back. All we ask for is an address.

******

11/16/2013 Problems with Product/Service | Complaint Details Unavailable
11/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: On August 20, 2013 I ordered 6 gift cards valued at $25 each and approximately a week later, upon receipt of these gift cards, there were only 5 present with $25 values on them; one of which had a zero dollar balance upon receipt. No other individual held access to these cards so this gift card was shipped to me holding a zero dollar balance. I paid $21.25 for each card for a total of $127.50 plus a $2.72 ****** Fee. My invoice ID through Paypal is *****************[ABCGiftCards].

Desired Settlement: I need a refund of $21.25 (the amt paid for a zero balance gift card)

Business Response: Hi,

This unfortunately does occur sometimes in the secondary market and all cards are backed by our 45-day guarantee.

If the customer would have contacted our customer service they would have been told that they should send a scan or picture of the front and back of the card to claims@abcgiftcards.com and they will take care of the issue.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

This customer was not sent a secondary market hard card, as such false information was conveyed to me by ABC Gift Card, but what was a primary card printed by your facility.  The fact that this card was a primary printed card by ABC Gift Card company tells me the fraudulent transaction was intentional.  I am a bit confused as to how such essential information was lost during my transaction of purchases.  Traceability of information is just good business etiquette.  Like most hard working Americans I have two Jobs and little time to get to a print shop to scan in this (single sided) piece of paper and send to ABC Gift Cards, when the fraud was commited on the part of the business.
  
Regards,

********* *******





























Business Response: Hi,

As stated we need a scan or picture of the card to process the claim. this isn't such a difficult request as most Americans have a phone which they can use to take a picture of the card and email it to us. If the customer would simply contact us we would be more than happy to assist them.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

A relentless cycle of disrespectful responses will ascertain no respect from me.  Perhaps your establishment should foster employee civility to prevent such rude responses.  Your sarcastic response of "this isn't such a difficult request as most American have a phone" is not appropriate or appreciated. 


Regards,

********* *******





























Business Response: Hi,

Once again, please send a scan or picture of the card to claims@abcgiftcards.com to look into this for the customer.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

Insufficient prior response.

Regards,

********* *******





























11/4/2013 Problems with Product/Service
11/2/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Purchased a $25.00 gift card from them. Fiance went to use the gift card- total amount on card was $3.00. The pin on the card had been completely worn off. Called customer service and waited 15 min before the call was disconnected. Called and waited again before i was directed to a voice mail. Emailed and received a response that they needed the front and the back of the card scanned to them and that they would respond with in 24 hours. Didnt hear back, sent another email 5 hours ago asking the statues, still havent heard back. Women that answered phone was very quick to place me on hold. She was helpful but lacked basic customer service skills. Sounds like this company has many other complaints against them for selling invalid cards and issuing poor customer service afterwards.

Desired Settlement: Would like to be refuned the 22.25 that I paid. Also I feel that they should issue a replacement card for the embarrassment of my fiance not being able to buy the coffee with the card and not having cash. Had to leave her coffee and tell the lady that she didnt have any money. I have spent a few hours trying to reach a resolution with this company.

Business Response: We apologize for this inconvenience to the customer. The customer was refunded on 10/10 for the missing balance on the card. Unfortunately, we do have some fraudulent cards that slip through our extensive verification process. When claims come in within 45 days we are happy to honor them, which we did in this case.


******

11/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: i sent my gift cards to this company, after two months they finally said they got them and are not excepting them, they sent them back to me but when i called to check the balance on one of them it was empty... i called customer service and they told me the card had been reported lost or stolen and the balance was transferd to another card during the time in which this company had possesion of my card. they stole $150.00 from me and i want it back! they cost me so far $200.00... the $50.00 i spent to over night the package which they didnt process for two months when they promise a 24 hour turn around and then they stole my $150.00 off my gift card. i would like all $200.00 back but will settle on $150.00 they had no right of taking. thank you.

Desired Settlement: i want the gift card balance back on my card or a check for the full amount of my loss. $150.00 plus the $50.00 for shipping.

Business Response: Hi,

If I'm not mistaken we already responded to the customer through a previous BBB complaint, but I will respond once again. When we tried to verify these cards with the merchants, some of them came back as high risk, something our system confirmed with a number of fraud filters relating to the seller. 

On top of all this, it seems as if someone associated with this individual sold us fraudulent gift cards in the past.

Once we were in touch with the customer we told them we are sending the cards back which we did with tracking that shows it arrived at the seller's address. 

We never transfer card balances off of cards and don't have this ability.

******

10/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased $200 worth of ******* ****** gift cards from ABC Gift Cards, and had a zero balance on both cards. The claims department asked me to send a picture of both cards which I did, and responded that they are not issuing a refund.

Desired Settlement: ABC Gift Cards needs to refund me the amount I paid for the gift cards. They should not be allowed to operate a business like this.

Business Response: Hi,

We have our 45-day return policy for all of our cards as we deal in the secondary gift card market. This is clearly stated on our site and with every package we send.  

We try to work with our sellers even when the claims come in after 45 days. If we are able to recoup our money at that time then we will refund the buyer.

******

Consumer Response:
Complaint: *******

I am rejecting this response because:
I will pursue other means of collecting what is owed to me


Regards,

***** ****





























Business Response: Hi,

At this point based on what the customer is saying he isn't asking for a resolution through the Better Business Bureau, but rather through other means.

If there is anything else we need to do please let me know.

Regards,

******

10/25/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I got quotes to sell 2 giftcards for ******.com credit, for a total of $286.88. After more than 7 business days after hearing nothing from this company, I contacted them and they indicated that I needed to verify my identity because I am a first time customer. Note that their policy says nothing about identify verification and it says that I was supposed to receive my ******.com payment within 48 hours of receiving the cards. This seemed strange to me given that I had provided them with all required info and they had received the cards. I have sold back gift cards to other companies in the past and never have had to 'verify my identity'. Giving them the benefit of the doubt, I tried calling several times and got voicemail... via email, they were insistent that I provide a phone number for them to call me. This also sent up red flags. I finally was able to speak with two people* ******** and ******** I was again given the run around and told that they'd be sending me some forms that I would need to fill out to verify my identity. This started to stink like a scam, ie, they are requesting personal data which there is no legitimate reason to have to complete my transaction. When I did not receive a legitimate reason why they needed it, ******* asked if I wanted my cards back. I requested that I have them returned via certified mail and that they confirm my card numbers and pins. They have not provided me with the ****** credit, verification that the cards are still valid, or my original cards. I strongly suspect that this company is a front for card scams and identity fraud.

Desired Settlement: I want an immediate, valid ******.com credit voucher for $286.88, or else I want cardcash to overnight me my unused cards (in other words, the cards should still be valid) along with an attestation that they have not copied, sold or otherwise provided the cards, numbers and pins to any third party. I want to be made whole.

Business Response: We apologize if the customer was not comfortable sending us simple verification so we can ensure that no fraud or stolen id is involved in the process. This is a standard procedure we do with all first-time customers selling us a significant value of gift cards, and is standard in e-commerce, similar to what ****** and the like ask from their customers.

The cards arrived late Thursday and we called the customer on Monday but it looks like they did not want to complete the forms. We sent back the cards and here is the tracking #: **** **** **** **** **** ***

We never take any value off the cards until they are in our inventory.

Consumer Response: I am rejecting this response because:

The response is factually inaccurate on several fronts.  The business did not contact me even close the time period indicated in its policy:  48 hours after receipt of the cards.  Rather, I had to contact them well over a week (that's 5+ days after they received the cards) to find out the status.  Also, the "verification" bit is misleading:  the business was unable to articulate why they needed sensitive personal information, especially since they had the cards and pins in-hand, so unlike ****** which verifies identity for the purpose of ensuring recourse against fraud, the cards are like cash whose value is independent of the seller/buyer's identity.  Also, CardCash only responded when I hinted that they were dealing fraudulently.  All of these factors are consistent with how identity and credit fraud operations perpetrate their activities under the guise of legitimate businesses.  I have yet to verify whether the cards that were supposedly returned are still valid... for all I know they've sold the full value and I will be get worthless cards in return. If that is the case, I will be following up with this forum, the Federal Trade Commission, New Jersey State Attorney General's Office of Consumer Protection, and civil actions.   





























Business Response: Unfortunately we aren't open over the weekend, and did respond within 2 business days of receiving the cards.

And unfortunately, there is much fraud in the gift card industry which we need to protect ourselves against. 

We send this form to all first-time sellers and virtually all of them don't have an issue with filling in the information. For those who do we send back the cards as they came to us. 

10/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In April 2012, I placed an order for gift cards. A part of this order included two McDonalds $50 gift cards. I received the gift cards and they were labeled as a $50 gift card on the card itself by ABC with a sticker. Unfortunatley, I did not use the gift cards under July. When I went to use the gift cards, I found out that they were only $25 gift cards. I immediately contacted ABC giftcards via their website. I was instructed to email them a photo of the card which I did. I later received a reply that indicated that I was outside of the 45 day guarantee (they knew up front when I first contacted them) which was true and that all cards are verified initially as they purchase them and that someone must have used the card. I then wrote an email to the president or CEO of ABC giftcards with copies of the two gift cards to advise him of the situation. While it is true that I was outside of the 45 day guarantee, the transaction history for this card on the McDonald's website proved that the cards NEVER had $50 loaded onto them. They were loaded as $25 gift cards and that this was in fact an error that they had made in labeling or whatever and especially since they state that they verify all giftcards amounts. Prior to this situation, I have enjoyed a great ordering history with ABC. This is why I am unsure why they will not respond to my complaint and issue me a credit back in order to keep a longstanding customer.

Desired Settlement: I am asking ABC to offer me either a refund or even an store credit for the $50 difference minus the discount fee of 3% of whatever it was.

Consumer Response:
Complaint: *******

As requested from the business I sent this second email to ******.  I have not heard a response.

I was referred to you in an effort to  help with an on-going dispute I have regarding a transaction that I had. The order was from April 2013 Order Number: ****** Order Status: ShippedOrder Date: Thursday 25 April, 2013
Shipped To: ******** ***************** *Order Cost: $429.99  I certainly understand that when I initially contacted ABC the beginning of July, I was outside of the 45 day guarantee window.  However,I asked for a review since the cards were never loaded with the amount that they were represented to their value.  I was asked to scan the gift cards and send an email.  I did that, and was politely told that I was outside of the 45 day window.  Sorry!   I purchased several McDonald cards with the value to be $50.00  They were labeled accordingly each as $50 value.  I did trust that was what I purchased and did not check them as I have purchased many of these in the past and thought that they perhaps come directly from vendor since ABC has so many at a time.  At any rate, when I went to use the cards, I was instructed that 2 of my cards were only loaded with $25 each. After checking the McDonalds website, I verified the $25 and that they had NO transaction activity beside the initially loading of $25.00.  This is where I think that ABC has some liability because they have instructed me that they verify each gift card themselves.  Well, if that is true, these would not have been labeled as $50 because they never had $50 loaded onto them.   The card numbers are **** **** **** **** and **** **** **** ****.  I can send the scan of the cards again if you would like. I do enjoy purchasing gift cards from your establishment but have limited my usage from your company as a result of this transaction.  If I cannot get this resolved, I will no longer use your service.  I am asking for a replacement of the $50 value gift card that I paid for back in April. I await your response. Thank you.



Regards,

******** ********





























Business Response: Hi,

After further investigation on our part we have determined that we are at fault in this case. Despite the fact that the claim came outside our 45-day guarantee and as per our terms and conditions we are no longer responsible for the claim, we will honor it as the card never had the stated balance.

Our offer to the customer at this point is a refund in the form of a store credit for the price paid for the cards. We apologize for the inconvenience. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******.   I sincerely appreciate and will accept the offer of a store credit for the difference in the amount of the 2 cards that were not loaded with the correct amount initially.  My only question is will I receive a reply via email with a code or a card in the mail?


Regards,

******** ********




















10/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On 9-25-2013, I sold a $25 Amazon gift card to Card Cash. I never received my money. When I inquired about the transaction, I was told the card had a zero balance. I replied that it was a brand new card with a $25 balance and asked to have the physical card returned to me. Within an hour, I was told that the card did have a $25 balance and I would be receiving my money. I'm still waiting. This company is a ripoff and needs to be closed down.

Desired Settlement: Refund of amount owed for my $25 Amazon gift card.

Business Response: Hi,

I apologize for this issue which was a mistake by our system, which brought back a zero balance on the card. When we spoke with the customer we reverified the card manually and it showed a balance.

At that point we issued the payment, which was on 10/15.

Again I apologize for the initial error.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. I want to make other consumers aware of this problem because I am sure I am not the first person to experience a problem like this. The company needs to reverify the card before telling the customer it has a zero balance. I have lost all confidence in this company and want to warn others of a possible scam.

Regards,

***** *****




















10/21/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have recently tried selling my gift card to abcgiftcards and I was very pleased to hear that my funds would be deposited within 1-2 days. it has now been over a week and I absolutely need that money they owe me so I can get gas and back and forth to work. I am 18 years old and and taking care of my cancer stricken mother. needless to say we are VERY low on fundage. I have received multiple emails about how my card was approved and that they were going to deposit my funds in 1-2 days. all I can hope for is if you could help me recover my losses and just get back to taking care of my family. this is not customer service. I have worked in foodservice and attended culinary school so I know customer service, and I have seen not one drop of it from this company. and they claim to have an accredited rating from the bbb (you guys) and to be perfectly honest, and with all due respect it gives you a bad name. and I KNOW that you do your utmost to keep a good name in the business world. so of all people I hope you understand my distress. thank you all for your time taken to help me and my family in extension. My very best, ******** *******.

Desired Settlement: all that I really want is to get the money I was promised and maybe.. just maybe an apology.... but first and foremost in my life is taking care of my family. and with the money owed I could have been working all last week and been winning bread for the family. but im simply stuck because I belive that they are trying to take advantage of an 18 year old young man. and I simply wont stand for it. once again thanks for everything, ******** *******.

Business Response: We attempted to make the $25.50 payment a number of times but it bounced back to us as the numbers input into our system were incorrect. I apologize for the delay and I believe this was told to the customer.

10/19/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sent a couple gift cards to abc via fed ex with a tracking number. the package arrived at the requested location and was signed for by an A.kruse. the company claims to have never got my package and cancelled my order without any notice to me and is refusing to send me the card numbers so if they did infact get lost in the mail i can figure out how to cancel the cards and replace them. there refusing to help at all gives me the idea that they infact did get the package and stole them from me. im ready and willing to not only make this a legal matter but a federal matter as well.

Desired Settlement: i want all of my gift cards back with the same ammounts on them or i want my full payment of $441.00

Business Response: Hi,

When we tried to verify the balance on the cards with the merchants we were advised that these were high-risk cards.

We were unable to accept them and we mailed them back. We never take balances off cards without paying for them.

******

10/18/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I sold a gift card to the company in question. The order number is: ******. I checked the status of the order online and it states that the order is under review. They are awaiting the "verification" of the gift card funds. However, it also states that, "the verification process can take 1-2 business days". When I submitted the gift card for sale I noticed that the website also states the following: "Payments are generally issued on the next business day of receiving your gift cards." I submitted my gift card electronically. I placed that order on September 17, 2013 and it is now September 24, 2013. It is now 5 business days later. Naturally, I believe that this is poor service on behalf of this company. Please help me rectify this immediately.

Desired Settlement: I would like to see this issue resolved promptly and an apology.

Business Response: We experienced a glitch with some of the electronic codes coming in. We could have told this to the customer if they would have contacted us.

We have since upgraded the glitch and sent a check to the customer.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

 did contact CardCash and this is the response I received on September 25, 2013:

*******,Thank you for contacting the CardCash team. Your order has arrived and has been processed.A check was sent to you earlier today.If there is anything else we can help you with, please don't hesitate to reply to this email.Regards,
************** Customer Service
*** ********

There is no mention of a "glitch". On September 30, 2013 I received an e-mail stating that the card had been verified and the check had been mailed. Why did I receive this e-mail 5 days after the customer service rep told me that a check was "sent to you earlier today?" It doesn't make any sense. It is now October 3, 2013 and the check still has not arrived.






























Business Response: Hi,

Our customer service reps are trained to check an order status and see when it was paid. What happened is that we later discovered a glitch and updated the small number of payments that didn't go out.

We process thousands of payments on a weekly basis and glitches do crop up from time to time. Once we find them we take care of those who are supposed to be paid.

******

10/12/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold two of my ******* gift cards on September 10, 2013 valued at $200.00 each. I agreed with their offer of $370.00 for both of them; however, they have yet to keep their promise with issuing the check payment the next business day, which would have been on September 11, 2013. Furthermore, I checked on the balances of the gift cards on September 12, 2013 and noticed they have both already been redeemed, leaving the remaining balance of the gift cards at $0.00. It has now been one week and I have called, left messages, and emailed with no response. I have conducted business with them before and this is the first instance of a negative experience.

Desired Settlement: To honor the pay out of $370.00 as agreed on Card Cash's website.

Business Response: We have sent a check to the customer and have told him as much.

We were updating our inventory which slowed payments for a couple of days but this was taken care of.

******

10/12/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I sold gift card to this company. They cancelled a check issued for $462 which I incurred another $15 for bank fees They shorted me monies on another check, instead of $291 it was $66. The company NEVER contacted me with any issues. I spoke to ******(?) and 4 previously sold cards were no good according to them. The amount I received for these cards was approximately $300. So the company is withholding $687 for $300 in card!? Now the cards were not returned to me to verify this problem. The cards were out of my possession and possibly theirs. The card were from over 30 days of me giving them to the company. The company has my email, my phone number but can not find time to contact me with any issue. The company phone number goes to voicemail to leave message but no one calls back

Desired Settlement: I sold this company items(gift cards), if there is a problem I would expect the cards returned. These cards have been out of my possession for over 30 days. I want the money that is owed to me. If there is a problem with any card they purchased from me, I would expect that/those cards back so that I can research where cards were used.

Business Response: Hi,

The customer tried to defraud us by selling us gift cards which went bad once we sold them to our customers. As such we cannot return the cards as they are in the possession of our customers.

******

10/12/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I mailed two gift cards to ************ on September 15th, 2013. Their website claims that they will make payment 2-3 days after receiving the cards. I have not yet received payment, and when I try to caontac the company via phone or email, I either get no response, or am told to please wait an additional 24 hours. 09/16 - I mailed both cards in the same envelope to ************ 09/18 - Day I estimate they received my cards 09/21 - Day I should have received payment 09/23 - Received payment of <$20 for 1st card 09/24 - Called to ask status of second card, sent to voicemail after 13 minute hold. Left voice-mail. 09/25 - Emailed address on website asking for a status/contact. 09/26 - Called again and spoke to someone. They stated that the excalations team has been trying to contact me, but could not tell me how (phone, email, mail, etc.). Asked that I wait 24 hours and if I dont hear from anyone, send an email to their support address. Told her they received the cards 8 days ago, and I would not wait another 24 hours. Asked her to resolve this issue with the "escalations team" immediately. She was unable to. 09/26 - Filed complaint with the better business bureau.

Desired Settlement: I would like to either be issued an ****** gift card in the amount of 228.63 as originally promised, or I would like my lowes card valued at 259.22 returned.

Business Response: Hi,

As the second gift card was of higher value and the customer was a new customer we needed some additional information to process the order.
'
Once we received it we paid the customer his ****** payment.

******

10/11/2013 Problems with Product/Service | Complaint Details Unavailable
10/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I can only assume this company is about to go Bankrupt as they have stolen $2,100 worth of my **** *** gift cards I sold them. They acknowledged they got the gift cards in the mail confirmed the balance and suddenly cancelled my order and never deposited my money or sent me a check. After several days of trying to call , leave voicemails, and emails they ignore me and or hang up on me when I follow up on my order # asking them where my gift cards are after I requested them to send them back since they claimed that **** *** cancelled the balanced on the cards. DO NOT DEAL WITH THIS COMPANY THEY LIE AND STEAL AND SOMETHING NEEDS TO BE DONE NOW BEFORE THEY GET OTHERS.

Desired Settlement: I want my $2,100 deposited into my checking account or my unused **** *** gift cards back.

Business Response: Hi,

We tried to sell these cards to one of our customers who then tried to use them. The message they got from **** *** was that the cards were cancelled so in essence the customer tried to defraud us by selling us bad cards.

******

10/9/2013 Advertising/Sales Issues | Complaint Details Unavailable
10/6/2013 Delivery Issues | Complaint Details Unavailable
10/4/2013 Problems with Product/Service | Complaint Details Unavailable
10/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Sent my gift cards to them to sell to them overnight mail that was sep 18 2013 haven't heard a thing from them email or ph tried calling them it's automated voice service left them emails I checked my tracking # says it got there on 9/19/2013 in the am I tried logging in my account says my email is invalid so far no good this is not how a company should be run there's no change to my ****** acct my gift cards were a total of 900$ I hope soon to hear from someone I have other cards I'd like to have sent them but I'm gettin no response should have new better I'd suggest no one to use this company so far can't get no one on ph or email RIPPPPP OFFFFF.

Desired Settlement: My offer was 720$ for my cards I would like that or my cards back

Business Response: Hi,

I believe we dealt with and paid the customer. However, I would need an email address associated with the account we have or an order number to make sure about this.

We were updating our inventory and will be doing so again this coming Thursday and Friday as per the message on our site. As such, we were and will be a bit behind in verifying cards.

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards, tel:**********

**** ********




















9/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased three ******** gift cards through ABC Gift cards on 5/17 for $273 ($91 each). I used one of the cards with no problems. After there 45 day guarantee I was told by ******** the accounts were closed and the money was no longer available. This is illegal as they are scamming people by closing accounts after the 45 day window. I am now out $182 due to this company and I want everyone to know that they are defrauding their customers out of their hard earned money.

Desired Settlement: I would like the $182 back that I lost because ABC sold me a product that did not work and refuses to refund me.

Business Response: Hi,

We guarantee all of our cards within 45 days of purchase, our de facto return policy. As we deal in the secondary market there are risks involved and up to 45 days we accept all risk and refund the customer, even if it means we take a loss.

This policy is stated clearly on our website and is included in every package we send out. After 45 days we try to recoup our money from the seller but it is much harder after so much time has elapsed.

******

Consumer Response: Complaint* *******

I am rejecting this response because:


I tried to reach ABC Gift Cards several times and received the run around on multiple occassions.  I did everything they asked and sent pictures of the gift cards like they asked.  They ignored me as the clock and days continued to tick down.  Eventually after 5 phone calls someone sent me an email that had their policy highlighted multiple times.  The email was a form letter and could have easily been sent to me well before as it was not customized.  Instead they wasted valuable time as I lost money because they didnt want to tell me I was out of luck.

This company is a SCAM.  They made ZERO efforts to reach the person that sold these cards and should be able to get my money back and charge their credit card.  They are eager to take the gift cards but did not attempt to reach this person at all.  How can you pay someone out without taking down a way to get money back in case they rip you off?  They hide behind a policy that says they will "make an attempt to reach the person".

My job going forward is to tell the WORLD how this company will not help you in times of need and that they will delay getting back to you so they waste your time and money.

I was ripped off and I will do everything in my power to make sure they suffer for not helping me at all and for lying to me when they could have told me weeks earlier that I got shafted.


Regards,

****** *******

























Business Response: Hi,

I'm not sure how this individual is privy to what goes on at our company so I'm not sure how he knows that we didn't contact try to contact the original seller (which we did).

As we stated originally, this case falls outside our 45-day window and as such the transaction is no longer guaranteed.

******

9/28/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Regarding Order Confirmation No: *******. Cause for complaint: They sold me a gift card that was not active/or did not have any value to it. About ABC Gift Cards: ABC Gift Cards is a gift card broker. They buy gift cards from people who do not want to use them and sell it to the public at a discounted price. My Story: I bought a gift card from this seller to use at ***** ****** Restaurant. Someone send them (ABC Gift Card) a card that they (ABC Gift card) Verified was active. Next they (ABC Gift cards) sold it to me and send the original seller a check. According to ***** ************* *********** Customer Service: Once the original seller cashed the check they received from ABC Gift Card, they then filed a credit card dispute with a credit card company that they purchased the card from and asked for a return of their money that they paid making the card he sold to ABC Gift cards defunct (This information was provided by ***** ************* ********** ******** ******* **************). Since I bought the card and paid the price for the card via ******, I would like to receive a refund since I am the losing end of this scam.

Desired Settlement: I need full refund for the original purchase of $167.04 or a replacement card from ***** ****** that is active.

Business Response: Hi,

As per our terms and conditions agreed upon with every transaction, as is clearly stated on our site, and as is notated clearly with every gift card we send, all claims need to be filed with 45 days of purchase.

This issue was brought to our attention roughly 6 months after purchase, well after our 45 day guarantee.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

First off, it has not been 6 months.  September 15 is six months from the date of purchase.

Not everyone uses a restaurant gift card immediately.  I contacted you as soon as I got a chance to use it.  When I tried to use the card I have been notified that i have been victim of a crime that occurred partly due to your negligence.  If you would have screened your source that you bought your gift card from, this would not have happened.  


Regards,

**** ******





























Business Response: Hi,

As per our terms and conditions agreed upon when doing any transaction on our site all claims must be brought within 45 days of purchase. 

All customers using our site are urged to use their cards during this time frame via multiple mediums. If customers cannot use their cards during this time frame they are best off not buying cards in the secondary market where there are some risks involved.

******

9/28/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a ******** giftcard on 8-16-13 from this company. I still have not received this gift card after several weeks. They will not answer their phones and the only email they sent asks me to check with the post office. The post office has only record of electronic info to supposedly receive the item,but no receipt of receiving the item and shipping it. I have filed a claim with ****** and let the merchant know that the item was never shipped.

Desired Settlement: Please either send me the item I ordered or refund my bank account.

Business Response: Hi,

We apologize for this issue. We would gladly issue a refund however once it is disputed through ****** we need to let that play out as per our company policy before we can issue a refund.

******

9/25/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I mailed my cards ($200 in total value) to ABC Gift cards per instructions on 8/21/13- I had not gotten a update or reply to my (numerous) inquiries until I called and sit on hold for an eternity on 8/29/13- I spoke with a ******* ***** (have copies of emails with full headers)- ******* instructed me that I needed to fill out a simple form to have them send my ****** payment since it was such a "large" transaction The form was requesting my SSN, Bank Account Number, Routing Number and DL Number- I would never give anyone that much information, and sure as heck not someone who has the shady reviews these folks do online. So I instructed *******, since they were "unable" to complete my transaction to mail back my cards to my return address- it is now 9/10/13 and I have never seen my cards. So the way I see it ABC Gift Cards has defrauded me $200

Desired Settlement: I expect MY cards back OR the ****** Payment as was the initial agreement. Also, In no way will I fill out their little form asking for every detail and intimate access to my bank account.

Business Response: Hi,

This was a high-risk transaction and we were unable to accept the cards. We sent it back with tracking which shows that it was delivered to the customer. 

******

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

**** *****



















9/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased gift cards amounting to $1800.00 that were fraudulently purchased/used. When trying to use the gift cards the balances over for use were zero.

Desired Settlement: A refund or exchange of similar value.

Business Response: Hi,

We deal in the secondary market and there are risks involved. We encourage all customers to use their cards within 45 days during which time we guarantee all of our cards. This policy is part of the terms and conditions in buying cards from us and is clearly stated on our website. 

This claim didn't come to us until nearly 9 months after we sold the card and there is no way we can recoup our funds at this time.

******

Consumer Response: Complaint: *******

I am rejecting this response because:

This is the only company that I had purchased gift cards from that had issues. How do I know that the company is not part of the fraud?

Regards,

****** ***





























Business Response: Hi,

I don't see what exactly the further resolution requested is. As stated previously, we have a 45-day guarantee and often refund customers up to 90 days even if we take a loss.

This claim is months past any return policy we have.

******

9/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I read the companies faq's, about us info and everything else on the site. I bought a ********* gift card and the 8 digit code is scratched off. that means I can't register the card. meaning I cant make purchases on *************. I contacted the company and they mentioned that they NOW noted these cards are sold 'as is'. this is after I made this purchase. they didn't offer me any other alternatives. I have purchased cards from other firms and the code is always included, this is the only time that I've had a card this can't be used online or can't be registered on ************* making me feel that this card was stolen. this seems very suspicious

Desired Settlement: I want the company to replace my card with one that can be properly used or a price adjustment. I paid this much so that this card could be used everywhere! not just at the local starbucks.

Business Response: Hi,

As is clearly stated on our site for a long time, these cards are only valid in store.

What we just added is the fact that these cannot be transferred.

These cards are not stolen-we scratch off the codes for security reasons.

We can take back the cards with our standard 10% restocking fee.

******

Consumer Response: Complaint: *******

I am rejecting this response because:
Rep stated this term was just added, didn't clarify further. Nowhere on site does it state that the gift cards codes are scratched of, this would be a terrible gift unless you are using them. I'll just sell the card and never deal with business again. 

Regards,

****** *********





























Business Response: Hi,

It doesn't look like the customer asked for any further action on our part.

This policy has been clearly stated on our site for some time now.

******

9/16/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After looking at places to sell a gift card I received for an area of the country I am not going to be in, I found this company online that took this particular card and would exchange it for cash. I filled out the required information, and mailed the card with a $350 value to them via priority mail,so I could track delivery. I was, according to their information on my confirmation reciept supposed to recieve $210, into my ****** *******, within 24 hours after recieving the card, and it was validated. I recieved an email from them a day after they had recieved the card stating I need to call them to verify information. A week has passed and all of my attempts at calling them have been futile. I either get put over to a voice mail to leave a message, or remain on hold for further assistance. In those cases after 15 min, I disconnected. I have emailed back to the original email asking me for personal information and told to call customer service. I began this on 8/29/2013 and as of today 9/9/2013 have yet to recieve any response at all. Not very good customer service.

Desired Settlement: I would like the $210 that they had told me I could get to the card put into my ****** ******* as stated on your invoice. If this cannot be done, I would like my card sent back to me. I really do not think you get to take my card, and not fulfill your part of what you advertise.

9/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold this company a Gift card valued at $1000 and received an agreed-upon payment of 710.00 via check. The check was deposited on 8/26/13 and was returned on 8/28/13. I've attempted to contact the company several times via phone, email and the website.

Desired Settlement: I would obviously like to have the amount paid immediately, or the return of the gift card

Business Response: Hi,

I apologize for this issue and would be happy to resolve it. We send hundreds of checks every day and rarely does this issue arise.

We can send a new check to the customer but for whatever reason it seems like his bank isn't accepting our check. 

His bank can call our company to verify us or we can offer a different form of payment.

Thank you,

******

9/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I have contacted this business several times about a gift card purchase. The ********* gift cards were fraudulent and still have not been fully refunded. Please refund the giftcards from order #****** from *********. This was almost $900 in cards and I need my money back immediately. I was only given a partial refund, which is unacceptable. I am completely unsatisfied with the lack of follow-up and customer service. I spent thousands of dollars at their store and will no longer be using it due to their inadequate handling of this situation. Please communicate back with me on the status of this refund. Thank you

Desired Settlement: A full refund

Business Response: Hi,


We guarantee all of our cards within 45 days of purchase, our de facto return policy. As we deal in the secondary market there are risks involved and up to 45 days we accept all risk and refund the customer, even if it means we take a loss.

This policy is stated clearly on our website and is included in every package we send out. After 45 days we try to recoup our money from the seller but it is much harder after so much time has elapsed.

******

9/15/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sold a $105 ********* gift card to ABC on July 11th for a price of $85.05. I mailed the gift card on July 12th via **** first class mail to their processing facility. They refuse to pay me for my gift card and claim they never received it. Management and customer service is rude and doesn't want to return my phone calls or emails regarding the matter.

Desired Settlement: Honor the contract with me. Pay me $85.05 for my Gift card.

Business Response: Hi,

We were in contact with this customer and unfortunately we never received his card. We can assume he is being truthful and sent it in. However, we all know the **** has a tendency to lose things.

We can assure you that we never received the card.

******

Consumer Response: Complaint: *******

I am rejecting this response because:


That is a poor excuse and doesn't even respond to my request . **** doesn't have a tendency of losing mail. The fact that you used the phrase tendency of losing mail is completely false and libelous. It is exceptionally rare for mail to be lost or stolen. Mail that is properly addressed and secured well like the piece I sent to ABC has a very very very low chance of not making into their hands. My family has mailed ten of thousands of letters and have never had anything lost. There is beyond a reasonable doubt that ABC is willfully trying to not honor a contract with me. Make sure to respond to my request instead of using a poorly constructed excuse of blaming **** when they are the most reliable delivery service in the world. The balance on the gift card was transferred off the card shortly after I mailed it, which makes me even more certain you received the card and are trying to not honor the contract. The card was not registered in my name so you had the ability to transfer it, so don't use that excuse. Everyone at the company refuses to email or call me back about the situation.


Regards,

***** ******





























Business Response: Hi,

The card never arrived at our facility and we never access any card numbers prior to a card arriving at our facility.

We have no way of knowing if the customer actually sent in a card since the customer didn't send any tracking information.

And the fact that the customer says there is now no balance on the card means he kept the codes even after selling it to us, and may have then transferred the balance onto their own card.

****** ****

9/13/2013 Delivery Issues
9/11/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I order a $100 **** ***** gift card from ABC gift cards on June 13, 2013 for $95. I gave the gift card to a friend for their House Warming gift. My friend went to **** ***** to spend the gift and was told that the gift card had no value. He asked them to look into it and they said the gift card was deactivated on July 2 so my friend just threw the card away and after being embarrassed paid for everything himself. Later that day he sent me a text explaining what happened which was also very embarrassing for me. I don't see how a company can scam people out of money and stay in business. I spent $95 trying to save $5 and now I'm out $95. That's ridiculous. Either the person they got the card from kept the numbers for the card and once it was sold used those numbers to order online or one of their own employees did it. Either way, how can a company sell something that can easily be stolen. I'm sure I'm not the only person this has happened to and I'm sure I won't be the last. I'm just the only person willing to stand up to this horrible company and their policies or lack thereof.

Desired Settlement: Refund me my money. I would suggest replacing the gift card but it will probably be a dud too.

Business Response: Hi,

As is clearly stated on our site, we have a 45-day guarantee on all cards which is a 45 day return policy on all orders placed with us. Upon placing an order all customers agree to our terms and conditions, which state that upon doing business with us customers understand the risks of buying gift cards on the secondary market.

When claims come in after 45 days we try and work with our sellers, to go above our guarantee on behalf of the customers. However, we are often not successful in this.

******  

Consumer Response: Complaint: *******

I am rejecting this response because:

Worse business. Just boycott. Be sure to tell friends and family about what a horrible company this is. They say that one angry customer tells 10 people. Yeah right. I plan to tell all my family, friends and co-workers. I can not wait until this business goes under. It's only a matter of time. As many unresolved complaints this business has it's a wonder it's still operating. I'll be sure to post my story to ********* ******** my blog and *****t. Just a matter of time. I thought the Better Business Bureau was suppose to shut down companies that scam consumers?

Regards,

***** ******




























9/4/2013 Problems with Product/Service
9/4/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I. Sent some gift cards to be exchanged for cash Your organization rated this company a+ when I took the check to the bank for the cards they've Told me it was a fraud and there was no such Accounts How can you rate this company like that when They are ripping people off

Desired Settlement: I either want my cards back or the money paid by a Money order

Business Response: Hi,

We had a slight issue with a batch of checks-some were missing a watermark.

We would be more than happy to assist the customer if they would just contact our customer service department at ***********************

******

9/4/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I purchased a gift card on July 2, 2013. The company's website says orders are fulfilled within 2-5 business days. It is now July 18th and I still have not received the card. The company will not issue a refund. Since this was a gift, I have had to purchase a different card directly from the store.

Desired Settlement: I would like a refund issued.

Business Response: Hi,

I'm not sure who told the customer we can't refund him but at this point we can. The card was ordered right before the July 4th weekend and didn't ship until afterwards, which was the 8th. It then usually takes 5-7 days for a package to arrive at its destination.

At this point we are more than happy to offer a refund and we told the customer as much. It is just realistic for the customer to wait a standard amount of time before we issue a refund.


****** ****

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** Contrary to their claims they did not offer me a refund free and clear. The last email from ******** **** said they would issue me a refund after I return the gift card to them. Of course, I never received the gift card so I cannot return it to them.

I subsequently sent them follow-on emails requesting a refund and all went unanswered. Please leave this claim open until a refund is actually credited to my account.

Attached is an email chain showing my last few correspondences with cardcash.

Regards,

**** ********




















Consumer Response: Complaint: *******

I am rejecting this response because:

I want to follow up on *** *****s last response to my complaint because I believe that he has misrepresented the Company's actions in our dispute. 

In his last email to you, he said I was told to ignore the email from ******** **** telling me to return the card I had never received. That is not true, nobody told me to ignore her email. 

*** **** also claims that *** **** was under the impression that I had already received the card. That is also not true. I had spoken to her on the phone the day before and was very clear that I had not received the card. At first she said they do not issue refunds. Then she said she would check with their claims department. Finally she sent me the email telling me to return the card. 

On July 19th *** **** wrote to you, "At this point we are more than happy to offer a refund and we told the customer as much.". As I have already noted, they never told me they would offer me a refund and, worse, here we are 5 days later and still no refund has been made. 

In his latest response to you he said the following, " at this point the customer disputed the payment with ******* We need to wait and see how that plays out before we can issue a refund". This makes no sense. The dispute filed with ****** (originally filed with ******** ******** is simply requesting the refund. Why won't they issue it? Certainly the ****** claim should only expedite the refund and yet now he says he needs to "see how that plays out". 

Clearly *** **** and the Company are operating in bad faith. They appear unwilling to issue the refund which suggests they have lied to the Better Business Bureau. I hope their behavior will be reflected in their ratings with your organization. 

Thank you for your attention in this matter.



Regards,

**** ********





























Business Response: Hi,

Once again we are more than happy to refund *** ********. At this point we cannot take the risk of refunding him and having the credit card company refunding him. 

If he withdraws the credit card dispute he has my word that we will refund him right away.

****** ****

9/4/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Purchased gift cards from ABC October 27th, 2012 a total of eight of them I paid them with a check that has cleared in the amount of $1,770.59. Two of the cards they sold to me from *** ********* ***** were fraudulent cards. I reported it to them when I discovered they were frozen cards at *** ********* *****. They are telling me because I let them know 45 days after purchasing that the cards were not good that it is beyond the time and they can do nothing about it.I paid them $239.25 for one of the cards and $242.53 for the second card for a total of $481.78. I even called *** ********* ***** to find out why the cards were frozen and that is when they told me the cards were fraudulent and they will not honor them. I emailed the ABC company back again and have not heard anything back from them. I told them the cards were fraudulent in the email as per *** ********* *****. They have not responded. I would like my money refunded to me. They sold me cards that I could not use.

Desired Settlement: Money refunded back to me. They have $481.78 of my money that I paid in good faith for gift cards.

Business Response: Hi,

We apologize for this inconvenience but as is clearly stated on our site and with every card we send, all of our cards are guaranteed within 45 days of purchase. After that time we can no longer take responsibility for them as we deal in the secondary market.

That being said, we often do honor claims past 45 days. However, this claim came into us roughly nine months after the purchase of these cards and there is nothing we can do at this point.

****** 

8/27/2013 Billing/Collection Issues
8/12/2013 Problems with Product/Service
8/9/2013 Delivery Issues | Complaint Details Unavailable
8/5/2013 Delivery Issues
7/21/2013 Advertising/Sales Issues
7/21/2013 Problems with Product/Service
7/20/2013 Advertising/Sales Issues
7/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sold Macys gift cards to this vendor. They told me one of my card is $0 balance, but I am pretty sure that there's $500 balance. [This is because since the day one I got it from Macys, this card's laying in my drawer until I mailed it to ABCgiftcards. And I do keep the original receipt issued by Macys.] Within the same day, I asked them to mail it back w/ the original receipt, so I could go to Macys to check myself. However, they just ignore my voice messages & emails. It's been awhile, and I don't know what do... No gift card/original receipt in my mailbox and I really want it back...

Desired Settlement: mail me back with the Macys Gift Card & Its Original Receipt otherwise, I request to have the compensation instead (face value is $500 and the pay amount is $420)

Business Response: Hi,

The customer received the Macy's card as per an email we received. However, we shred all of our paperwork, original receipt included.

I'm not sure why the customer would need the receipt. The card had no balance when we received it so it must have been used by the customer who tried to sell us a useless card.

******

7/19/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I initially attempted to sell a United Airlines e-certificate through ABC Giftcards. Unsure about how I could send an e-certificate, I emailed Abc Gift Cards and was told that they would change my order so that rather than being paid by check, the payment would be deposited into my PayPal account, as is required of sales of electronic gift certificates. After giving the ABC Gift Cards representative my PayPal information, I had assumed that payment would be deposited within a day or two, as their website stipulates. Instead, the order status still says "Pending." After not receiving payment, I tried to sell the gift certificate to CardCash. It seems that CardCash has accepted the card, although the order status says "Verifying." This would not be so worrisome if I had not received an email saying that I would receive my payment within a day. I get the sneaking suspicion that ABC Giftcards/CardCash has no intention of paying me. I also worried, as ABC Giftcards/CardCash now has access not only to my e-mail address and Paypal accounts, but also has a record of the United Airlines e-certificate code.

Desired Settlement: I want this company, either ABC Giftcards or CardCash, to deposit the previously agreed-upon amount of money owed to me from this sale into my Paypal account.

Business Response: Hi,

We were alerted to a possible issue with the card when verifying the balance on the card and had to cancel the transaction.

If the customer would like us to try again we can. The full balance is still on the United voucher.

******

7/19/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I ordered my product (a gift card) at 6/12. And I just received a mail that say "According to our system your order has shipped out." at 6/19. I did not received it yet. Today is 6/25. I requested my tracking code 3 times, but there is no answer.

Desired Settlement: I just want my order be cancled.

Business Response: Hi,

We do internal tracking on orders this size as we told the customer. There is no USPS tracking information to provide.

Oftentimes the USPS can take longer than the norm to deliver a package. We generally refund customers after two weeks of not receiving their card and would be happy to refund the customer if they still have not received it.

******

7/16/2013 Problems with Product/Service | Complaint Details Unavailable
7/16/2013 Delivery Issues | Complaint Details Unavailable
7/16/2013 Problems with Product/Service
7/15/2013 Problems with Product/Service | Complaint Details Unavailable
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7/8/2013 Problems with Product/Service
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2/14/2013 Delivery Issues | Complaint Details Unavailable