BBB Business Review

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BBB Accredited Business since

Pipe Works Services Inc.

Phone: (973) 635-3111 Fax: (973) 701-8045 33 River Rd, Chatham, NJ 07928

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This company offers plumbing, heating and cooling contractors and drain cleaning service. They install and service heating, cooling, water heaters, water conditioning, air quality systems. Pipe Works Services offers full energy efficient insulation installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pipe Works Services Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pipe Works Services Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Pipe Works Services Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 24, 2005 Business started: 04/01/2000 in NJ Business started locally: 04/01/2000 Business incorporated 06/02/2000 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH01214700.

State Board of Examiners of Master Plumbers
PO Box 45008, Newark NJ 07101
Phone Number: (973) 504-6420
The number is 36BI01042000.

State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors
PO Box 47031, Newark NJ 07101
Phone Number: 973-504-6250
The number is 19HC00015100.

Type of Entity


Business Management
Mr. Paul Giglio Jr., Owner
Contact Information
Principal: Mr. Paul Giglio Jr., Owner
Business Category

Plumbers Plumbers - Commercial Plumbing Plan Services Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Inspection Water Heaters - Repairing Water Main Contractors Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Radiant Heating Heating & Air Conditioning - Filters Generators - Maintenance Water Leak Detection Air Quality Service Water Heaters - Dealers Water Heater - Tankless Contractor - Water Conditioning Energy Conservation Products & Services Renewable Energy Energy Audits Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Water & Sewer Line Protection In-floor Heating Generators Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Contractor - Insulation Contractor - Spray Foam Insulation Heating & Cooling Demolition Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Pipe Works Services Inc. sells the following brand(s): American Plumber, Aprilaire, Bosch, Dr. Energy Saver, Halo, Kohler, Lennox, Mitsubishi, Rheem

Pipe Works Services Inc. offers the following product(s): A/C, Furnaces, Indoor Air Quality, Insulation, Water Conditioners, Water Heaters, Whole House Generators

Method(s) of Payment
Cash, Checks and all major credit cards accepted. Financing available
Refund and Exchange Policy
Satisfaction guaranteed. 5 year warranty for their customers. 

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.