BBB Accredited Business since
Phone: (800) 398-7565 Fax: (973) 710-3087 PO Box 638, Manahawkin, NJ 08050
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A BBB Accredited Business since
BBB has determined that Detailed Play Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Detailed Play Systems include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Karl Jessen, President
Playground Equipment Commercial Products Manufacturers
Alternate Business NamesPlaybuilder Inc.
PO Box 638
Manahawkin, NJ 08050
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I purchased a playground swingset kit. I had this kit professionally installed. I purchased two swings and a trapeze bar. All of these products are rusting within and will be useful by the end of the year. I complained to the owner and he said that the material couldn't handle the moisture. These are outside play swings. I asked how he could resolve the issue and he ignored me
Desired Settlement: I would like the items replaced or my money refunded for the rotted items.
Our understanding is that this matter was resolved with customer March 4, 2014. We credited customers account $36.95 for amount paid for the trapeze bar on his order due to dissatisfaction with minor rusting. At this time I also explained that at end summer 2013 I did not say 'there is nothing further we can do', I said, 'we cannot deliver an alternate/similar trapeze bar wont experience any minor rusting on 2 small washers on underside where water collects for his yard near the salt water, try some rustoleum/maintenance. The best backyard trapeze bars available anywhere on the market today, are not good enough for this customer/customers location, 100% refund provided since customer remained dissatisfied with product.
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