BBB Business Review

BBB Accredited Business since

View Additional Phone Numbers 800 Central Blvd Ste B, Carlstadt, NJ 07072

BBB Business Reviews may not be reproduced for sales or promotional purposes.


SendAFrame is a retail company that provides picture frames, photo albums, and related gift items.  They offer same day shipping, engraving, and servicing of orders.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 8 complaint(s) filed against business

Factors that raised the rating for include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 8

Additional Information

BBB file opened: March 11, 2008 Business started: 01/01/1978 in NY Business started locally: 08/01/2007 Business incorporated: 08/01/2007 in NJ
Type of Entity


Business Management
Mr. Steven Bochner, President
Contact Information
Principal: Mr. Steven Bochner, President
Business Category

Picture Frames - Dealers All Other Home Furnishings Stores (NAICS: 442299)

Products & Services sells the following brand(s): ALESSI®, Argento Silver, Babyprints™/Petprints™, bedford downing glass®, Belleek® Irish china, Betty Boop™, Blankety Blank!™, Blomus®, Burnes of Boston®, Canetti Design®, Carr® Selections, Connoisseur®, Cunill® Silver Barcelona, Custom-Cut by SAF®, Danforth Pewter of VT®, DAX®, Dennis Daniels®, Disney®, Edgar Berebi Jewels®, Elias Artmetal®, Empire Fine Silver®, Enesco®, Epoch Art™ Retro, For Giving Souls™, Frank Lloyd Wright®, Galway Irish Crystal®, Garfield™ the cat, Gorham 1831 Silversmiths®, Graphic Image®, GUND®, HAFFKE™, Julia Knight™, Kikkerland®, Lawrence Frames®, Lenox®, Level-Line® by Burnes, Lilly Pulitzer®, Lunt Silversmiths®, Lynn Chase® Designs, Malden Designs®, Mariposa®, Marquis® Crystal, MCS®, Melissa & Doug®, Met Museum of Art®, MIKASA, Milano Series®, Miller Rogaska®, MoMA® Design NYC, Nambé Design® Santa Fe, Nielsen · Bainbridge®, OOK® Hanging Hardware, Orrefors® Crystal, Our Name is Mud®, Peanuts®, Prinz® frames & albums, Raika® Leathers, RareWoods®, Really Great News®, Reed & Barton®, Resource Revival®, RockArt® LP Frames, Royal Doulton®, Sesame Street®, SF Music Box Co®, Siena Silver®, SIXTREES®, Swarovski® Crystal, The Simpsons®, Thistle & Bee® Silver, Thomas O`Brien™, Tizo Design®, Towle Silver®, Toys Depot®, Umbra® Design, USPS® Postage, VERA WANG®, Waterford® Crystal, Waterford® Silver, Wedgwood® of London, Westland Giftware, Winnie-the-Pooh®, Wizard of OZ®, Zaramella Argenti® offers the following product(s): business document display items, engraved gifts, photo albums, picture frames, wedding gifts

Method(s) of Payment
All major credit cards, paypal, business checks.
Refund and Exchange Policy
Returns for full refund may be made within 30 days of delivery, with only a few restrictions (such as personalized or specially ordered items).  For a full policy,
Alternate Business Names
Send a Frame, Inc.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations