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BBB Accredited Business since


View Additional Phone Numbers 800 Central Blvd Ste B, Carlstadt, NJ 07072 http://www.sendaframe.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.


SendAFrame is a retail company that provides picture frames, photo albums, and related gift items.  They offer same day shipping, engraving, and servicing of orders.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sendaframe.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

The business has corrected the reason for the revocation, which will be considered by the BBB’s Board of Directors on November 24, 2015.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sendaframe.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Sendaframe.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: March 11, 2008 Business started: 01/01/1978 in NY Business started locally: 08/01/2007 Business incorporated 08/01/2007 in NJ
Type of Entity


Business Management
Mr. Steven Bochner, President
Contact Information
Principal: Mr. Steven Bochner, President
Business Category

Picture Frames - Dealers All Other Home Furnishings Stores (NAICS: 442299)

Products & Services

Sendaframe.com sells the following brand(s): ALESSI®, Argento Silver, Babyprints™/Petprints™, bedford downing glass®, Belleek® Irish china, Betty Boop™, Blankety Blank!™, Blomus®, Burnes of Boston®, Canetti Design®, Carr® Selections, Connoisseur®, Cunill® Silver Barcelona, Custom-Cut by SAF®, Danforth Pewter of VT®, DAX®, Dennis Daniels®, Disney®, Edgar Berebi Jewels®, Elias Artmetal®, Empire Fine Silver®, Enesco®, Epoch Art™ Retro, For Giving Souls™, Frank Lloyd Wright®, Galway Irish Crystal®, Garfield™ the cat, Gorham 1831 Silversmiths®, Graphic Image®, GUND®, HAFFKE™, Julia Knight™, Kikkerland®, Lawrence Frames®, Lenox®, Level-Line® by Burnes, Lilly Pulitzer®, Lunt Silversmiths®, Lynn Chase® Designs, Malden Designs®, Mariposa®, Marquis® Crystal, MCS®, Melissa & Doug®, Met Museum of Art®, MIKASA, Milano Series®, Miller Rogaska®, MoMA® Design NYC, Nambé Design® Santa Fe, Nielsen · Bainbridge®, OOK® Hanging Hardware, Orrefors® Crystal, Our Name is Mud®, Peanuts®, Prinz® frames & albums, Raika® Leathers, RareWoods®, Really Great News®, Reed & Barton®, Resource Revival®, RockArt® LP Frames, Royal Doulton®, Sesame Street®, SF Music Box Co®, Siena Silver®, SIXTREES®, Swarovski® Crystal, The Simpsons®, Thistle & Bee® Silver, Thomas O`Brien™, Tizo Design®, Towle Silver®, Toys Depot®, Umbra® Design, USPS® Postage, VERA WANG®, Waterford® Crystal, Waterford® Silver, Wedgwood® of London, Westland Giftware, Winnie-the-Pooh®, Wizard of OZ®, Zaramella Argenti®

Sendaframe.com offers the following product(s): business document display items, engraved gifts, photo albums, picture frames, wedding gifts

Method(s) of Payment
All major credit cards, paypal, business checks.
Refund and Exchange Policy
Returns for full refund may be made within 30 days of delivery, with only a few restrictions (such as personalized or specially ordered items).  For a full policy,  http://www.sendaframe.com/new_help/index.shtml?a=get_section&as=11#15
Alternate Business Names
Send a Frame, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.