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This Business is not BBB accredited

Reward Port, Inc.

Phone: (609) 678-0338 1949 Route 70 Marlton Pike E, Cherry Hill, NJ 08003 http://www.rewardport.com

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Description

This company offers online loyalty program offering users points towards gift cards and other prizes

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Reward Port, Inc. include:

  • 283 complaints filed against business
  • Failure to respond to 246 complaints filed against business
  • 3 complaints filed against business that were not resolved
  • Overall complaint history with BBB


Customer Complaints Summary Read complaint details

283 complaints closed with BBB in last 3 years | 92 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 2
Delivery Issues 155
Guarantee/Warranty Issues 0
Problems with Product/Service 109
Total Closed Complaints 283

Additional Complaint Information

Consumers have reached out to BBB regarding the length of time it takes to receive gift cards. On 4/5/12 BBB contacted Reward Port to address a possible pattern of complaints.

Terms of Service on the company's website includes the following information: Redemptions take a minimum of 8 to 12 weeks to process. We only offer this timeframe as a guideline since so many users request it. Redemptions are processed and sent as soon as we have received payment from our advertisers and in the order they were received. This time frame is in no way a guarantee of when we will send your redemptions. While we do agree to send all rewards due, we can not make any firm guarantee to the processing of these rewards. We do our best to get these rewards out as soon as possible, but sometimes payments are withheld from vendors and we are not able to process rewards until we have received payment. If you have any questions about this policy, please email us at support@rewardport.com.

BBB is satisfied that the Terms of Service sufficiently addresses issues raised by consumers.

Additional Information

top
BBB file opened: July 15, 2009 Business started: 12/01/2006 Business started locally: 12/01/2006 Business incorporated: 12/01/2006 in NJ
Type of Entity

Corporation

Business Management
Mr. Brian Adler, CEO Mr. Joseph J. Console, Director of Operations
Contact Information
Principal: Mr. Brian Adler, CEO
Customer Contact: Mr. Joseph J. Console, Director of Operations
Business Category

Online Social Media/Networking Internet Marketing Services

Additional Information

By using the RewardPort.com website and RewardPort Online Incentive program, members are agreeing to all of the Terms and Conditions outlined  on the TERMS available on every page.  Panelists ought to read them carefully before signing up as their use of the website consitutues the acceptance of the Terms of Service.  When visitng the partners or affiliate sites of RewardPort.com,  a separe Terms of Service are found on the respective sites.

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