BBB Business Review

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BBB Accredited Business since

All In One Moving and Storage, Inc.

Phone: (201) 773-6960 Fax: (201) 773-6961 View Additional Phone Numbers 59 N 5th St, Saddle Brook, NJ 07663 http://www.allinonemovingsystem.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

*Long distance moving and relocation services
*NJ Local moving
*Interstate moves
*Packing / Unpacking
*Truck loading / unloading Services
*Furniture disassembly, reassembly and positioning
*Fine art and antiques moving experts
*Piano movers specialists


BBB Accreditation

A BBB Accredited Business since

BBB has determined that All In One Moving and Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for All In One Moving and Storage, Inc. include:

  • 25 complaint(s) filed against business

Factors that raised the rating for All In One Moving and Storage, Inc. include:

  • Length of time business has been operating
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 15
Total Closed Complaints 25

Additional Complaint Information

On 11/13/14 BBB reached out to All In One Moving and Storage regarding a pattern in their responses to consumer complaints. Responses included generic statements not specific to each consumer’s issue. There were instances where consumers were repeatedly asked for the same information to be provided while the consumer continued to state it was included, attached, previously provided, etc. BBB also asked that they remove verbiage from their responses requesting customers submit copies of contracts “per BBB terms and regulations”, since that is not a BBB requirement.

After several requests, the business notified BBB that prior to March 1, 2015, they had a contractual agreement with a third party customer service company who received the customer complaint calls and responded to the customers directly. Consumer complaints were not dealt with on an individual basis, thus creating an unsatisfactory outcome for former clients. Thus, All in One Moving and Storage has terminated its affiliation with the third party.

Effective 3/1/15, the business has an in-house team to handle any customer complaint issues. The team will complete reviews of each consumer complaint/claim and an individual response will be sent out to each consumer attempting to satisfy the complaint claim. 

In addition, All in One Moving and Storage has also impletemented a new training program for their labor crews and salespeople, which will include monthly meetings in an attempt to avoid the issues that were causing the reoccurring consumer complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on All In One Moving and Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 27, 2006 Business started: 08/10/2006 in NJ Business incorporated 11/08/2006 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

US Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
http://www.dot.gov
Phone Number: 202-366-4000
The number is 1563909.

Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
http://www.fmcsa.dot.gov
Phone Number: 800-832-5660
The number is MC-579767.

NJ Office of Consumer Protection - Regulated Business Section
PO Box 45028, Newark NJ 07101
http://www.state.nj.us/lps/ca/ocp/regulate.htm
Phone Number: 973-504-6370
The number is 39PM00096800.

Type of Entity

Corporation

Business Management
Mr. Oren Abuhasira, General Manager
Contact Information
Principal: Mr. Oren Abuhasira, General Manager
Business Category

Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Storage Units - Household & Commercial Packaging Service Relocation Service Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)

Hours of Operation
M: 9:00 AM - 6:00 PM
T: 9:00 AM - 6:00 PM
W: 9:00 AM - 6:00 PM
Th: 9:00 AM - 6:00 PM
F: 9:00 AM - 6:00 PM
S: 10:00 AM - 3:00 PM
Su: Closed
Office is Closed on Sundays and Holidays but the company performs moves 7 days a week.
Method(s) of Payment
All Major Credit cards, Cash, cashier check and cash.
Refund and Exchange Policy
Deposit refund can be done at least 5 days prior to the move date.
Pick up date can be change up to 2 times with no fee.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.