BBB Accredited Business since
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*Long distance moving and relocation services
*NJ Local moving
*Packing / Unpacking
*Truck loading / unloading Services
*Furniture disassembly, reassembly and positioning
*Fine art and antiques moving experts
*Piano movers specialists
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A BBB Accredited Business since
BBB has determined that All In One Moving and Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for All In One Moving and Storage, Inc. include:
- 25 complaint(s) filed against business
Factors that raised the rating for All In One Moving and Storage, Inc. include:
- Length of time business has been operating
- Response to 25 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||15|
|Total Closed Complaints||25|
Additional Complaint Information
On 11/13/14 BBB reached out to All In One Moving and Storage regarding a pattern in their responses to consumer complaints. Responses included generic statements not specific to each consumer’s issue. There were instances where consumers were repeatedly asked for the same information to be provided while the consumer continued to state it was included, attached, previously provided, etc. BBB also asked that they remove verbiage from their responses requesting customers submit copies of contracts “per BBB terms and regulations”, since that is not a BBB requirement.
After several requests, the business notified BBB that prior to March 1, 2015, they had a contractual agreement with a third party customer service company who received the customer complaint calls and responded to the customers directly. Consumer complaints were not dealt with on an individual basis, thus creating an unsatisfactory outcome for former clients. Thus, All in One Moving and Storage has terminated its affiliation with the third party.
Effective 3/1/15, the business has an in-house team to handle any customer complaint issues. The team will complete reviews of each consumer complaint/claim and an individual response will be sent out to each consumer attempting to satisfy the complaint claim.
In addition, All in One Moving and Storage has also impletemented a new training program for their labor crews and salespeople, which will include monthly meetings in an attempt to avoid the issues that were causing the reoccurring consumer complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
US Department of Transportation
1200 New Jersey Ave, SE, Washington DC 20590
Phone Number: 202-366-4000
The number is 1563909.
Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington DC 20590
Phone Number: 800-832-5660
The number is MC-579767.
NJ Office of Consumer Protection - Regulated Business Section
PO Box 45028, Newark NJ 07101
Phone Number: 973-504-6370
The number is 39PM00096800.
Type of Entity
Business ManagementMr. Oren Abuhasira, General Manager
Movers Movers - Office Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Moving Supplies Storage Units - Household & Commercial Packaging Service Relocation Service Moving & Storage Company Used Household and Office Goods Moving (NAICS: 484210)
Hours of Operation
|M||:||9:00 AM - 6:00 PM|
|T||:||9:00 AM - 6:00 PM|
|W||:||9:00 AM - 6:00 PM|
|Th||:||9:00 AM - 6:00 PM|
|F||:||9:00 AM - 6:00 PM|
|S||:||10:00 AM - 3:00 PM|
|Office is Closed on Sundays and Holidays but the company performs moves 7 days a week.|
Method(s) of PaymentAll Major Credit cards, Cash, cashier check and cash.
Refund and Exchange PolicyDeposit refund can be done at least 5 days prior to the move date.
Pick up date can be change up to 2 times with no fee.