BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

PHH Mortgage Corporation

Find a Location

View Additional Phone Numbers 3000 Leadenhall Road, Mount Laurel, NJ 08054 View Additional Email Addresses http://www.phhmortgage.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for PHH Mortgage Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 258 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

258 complaints closed with BBB in last 3 years | 98 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 113
Delivery Issues 4
Guarantee/Warranty Issues 0
Problems with Product/Service 134
Total Closed Complaints 258

Customer Reviews Summary Read customer reviews

15 Customer Reviews on PHH Mortgage Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 14
Total Customer Reviews 15

Additional Information

BBB file opened: May 14, 1984 Business started: 11/16/1977 in NJ Business incorporated 11/16/1977 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Department of Banking & Insurance
20 West State Street, CN-040, Trenton NJ 08625
http://www.state.nj.us/dobi/index.html
Phone Number: 609-292-7272
The number is 8300743 PHH MORTGAGE CORP.

Type of Entity

Corporation

Business Management
Mrs. Kelly Brinkley, Manager, Customer Advocacy Group Mr. Erik Skinner, Director, Customer Advocacy Group Dico Akseraylian, SVP, Communications
Contact Information
Principal: Mrs. Kelly Brinkley, Manager, Customer Advocacy Group
Principal: Mr. Erik Skinner, Director, Customer Advocacy Group
Business Category

Mortgage Bankers Real Estate Loans Real Estate Loan Modification Mortgage Brokers Financial Services Real Estate Credit (NAICS: 522292)

Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Alternate Business Names
PHH Home Loans, LLC
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.