Business ProfileforAdvisors Mortgage Group, LLC

My realtor got me in contact with ************************* from Advisor's Mortgage as I was looking into what I could get financed for or what the *** purchase price of a home would be under my name. Not once on the initial phone call I had with ***** did she say she would be doing a hard pull on my credit to look into my details. I had assumed it would be a soft pull, but then I got a notification on my phone that it was a hard pull while I was talking to her. At the time I felt like I had to work with her since my credit was already pulled and affected by this. So I worked with ***** to get her the documents she had requested as well. Several weeks go by and she had not gotten back to me. I emailed her on December 6th asking clarifying questions and she got back to me on December 14th stating she was ill and had helped family out but would get back to me the next business day, however she never did. Almost 3 weeks later I email her back to close out my application and remove the hard pull on my credit as I was not going to be conducting further business with them. Their ************************************************ stated that they would not remove the hard pull as they feel it was the correct thing to do. I do not agree with this, as I was just looking for preliminary information to start with before I would move forward with them as my mortgage company. I want this hard pull removed from my credit, ***** ghosted me when she could've easily handed my application off to another person within her branch if she was so ill, it's not fair to have it on my credit report for 2 years before falling off.I filed a complaint with the **** as well, however the company's response there did not resolve my issue.