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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Haband Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Haband Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 305 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

305 complaints closed with BBB in last 3 years | 102 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 34
Billing/Collection Issues 52
Delivery Issues 61
Guarantee/Warranty Issues 2
Problems with Product/Service 156
Total Closed Complaints 305

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Haband Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2003 Business started: 01/01/1925 Business started locally: 01/01/1925 Business under new ownership as of: 06/13/2000 Business incorporated 04/11/2007 in DE
Type of Entity

Corporation

Business Management
Mr. Jay Baney, Director Ms. Karen Durling, Manager Ms. Dawn Palmer, Senior Payables Manager
Contact Information
Principal: Mr. Jay Baney, Director
Business Category

Mail Order & Catalog Shopping Clothing - Retail Electronic Equipment & Supplies - Dealers

Alternate Business Names
Appleseeds Blair Linen Source Norm Thompson Outfitters Orchard Brands Winter Silks

Additional Locations

  • 1 International Blvd. Suite 800

    Mahwah, NJ 07495 (201) 651-1000

  • THIS LOCATION IS NOT BBB ACCREDITED

    26 Alberigi Dr.

    Jessup, PA 18434

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2015 Problems with Product/Service | Complaint Details Unavailable
8/21/2015 Problems with Product/Service | Complaint Details Unavailable
8/19/2015 Problems with Product/Service | Complaint Details Unavailable
8/18/2015 Problems with Product/Service
8/16/2015 Problems with Product/Service | Complaint Details Unavailable
8/7/2015 Billing/Collection Issues | Complaint Details Unavailable
8/7/2015 Delivery Issues | Complaint Details Unavailable
8/5/2015 Problems with Product/Service
8/4/2015 Billing/Collection Issues | Complaint Details Unavailable
8/4/2015 Problems with Product/Service | Complaint Details Unavailable
8/4/2015 Billing/Collection Issues | Complaint Details Unavailable
7/27/2015 Billing/Collection Issues | Complaint Details Unavailable
7/20/2015 Problems with Product/Service | Complaint Details Unavailable
7/17/2015 Delivery Issues
7/14/2015 Problems with Product/Service | Complaint Details Unavailable
7/9/2015 Problems with Product/Service
7/7/2015 Problems with Product/Service | Complaint Details Unavailable
6/26/2015 Problems with Product/Service | Complaint Details Unavailable
6/25/2015 Problems with Product/Service | Complaint Details Unavailable
6/15/2015 Billing/Collection Issues | Complaint Details Unavailable
6/7/2015 Problems with Product/Service | Complaint Details Unavailable
6/7/2015 Billing/Collection Issues | Complaint Details Unavailable
5/30/2015 Problems with Product/Service
5/28/2015 Problems with Product/Service | Complaint Details Unavailable
5/27/2015 Problems with Product/Service | Complaint Details Unavailable
5/27/2015 Advertising/Sales Issues | Complaint Details Unavailable
5/19/2015 Billing/Collection Issues
5/15/2015 Billing/Collection Issues
5/2/2015 Delivery Issues | Complaint Details Unavailable
5/1/2015 Problems with Product/Service | Complaint Details Unavailable
4/29/2015 Problems with Product/Service
4/28/2015 Problems with Product/Service | Complaint Details Unavailable
4/22/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/17/2015 Problems with Product/Service | Complaint Details Unavailable
4/14/2015 Problems with Product/Service | Complaint Details Unavailable
4/14/2015 Problems with Product/Service | Complaint Details Unavailable
4/9/2015 Problems with Product/Service | Complaint Details Unavailable
4/2/2015 Billing/Collection Issues | Complaint Details Unavailable
3/31/2015 Problems with Product/Service | Complaint Details Unavailable
3/29/2015 Problems with Product/Service | Complaint Details Unavailable
3/22/2015 Problems with Product/Service | Complaint Details Unavailable
3/22/2015 Delivery Issues | Complaint Details Unavailable
3/19/2015 Problems with Product/Service | Complaint Details Unavailable
3/19/2015 Problems with Product/Service | Complaint Details Unavailable
3/11/2015 Problems with Product/Service | Complaint Details Unavailable
3/11/2015 Delivery Issues
3/11/2015 Delivery Issues | Complaint Details Unavailable
3/7/2015 Problems with Product/Service | Complaint Details Unavailable
3/1/2015 Billing/Collection Issues | Complaint Details Unavailable
2/26/2015 Problems with Product/Service | Complaint Details Unavailable
2/26/2015 Billing/Collection Issues | Complaint Details Unavailable
2/24/2015 Delivery Issues | Complaint Details Unavailable
2/21/2015 Problems with Product/Service | Complaint Details Unavailable
2/18/2015 Delivery Issues
2/11/2015 Delivery Issues
2/8/2015 Problems with Product/Service | Complaint Details Unavailable
2/6/2015 Billing/Collection Issues | Complaint Details Unavailable
2/6/2015 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order on 1/7/2015. The charge was already taken from my credit card. I was told it was shipped 1/24/2015 with an estimated arrival 2/1/2015. The tracking number says "No update since 1/31/2015." I called customer service and was told to check with fed ex. Fed ex says " shipment information sent to U.S. Postal service." I track the package through U.S. Postal service and it say " No update since 1/31/2015. Through all of this I never received any kind of email, regular mail or phone call except that my order was confirmed.I call Haband again and was told that the postal service didn't receive it. It is now 2/5/2015 and I still have no package.

Desired Settlement: Product was a coat. I'd like to get the coat before summer. If they can't send me the coat they should refund the money

Consumer Response:  

 

My name is ****** ********* I recently made a complaint  about a company that I want to dismiss because the problem was resolved.

Complaint assigned I.D. *********

 

2/5/2015 Delivery Issues | Complaint Details Unavailable
2/4/2015 Advertising/Sales Issues
1/21/2015 Advertising/Sales Issues
1/21/2015 Problems with Product/Service
1/20/2015 Billing/Collection Issues | Complaint Details Unavailable
1/12/2015 Delivery Issues | Complaint Details Unavailable
1/12/2015 Problems with Product/Service | Complaint Details Unavailable
1/8/2015 Delivery Issues | Complaint Details Unavailable
1/2/2015 Problems with Product/Service
12/29/2014 Problems with Product/Service | Complaint Details Unavailable
12/22/2014 Problems with Product/Service | Complaint Details Unavailable
12/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Order placed on 11/19/2014 for a shirt $14.99 billed to my credit card am exp. email received on 11/26/2014 states item was shipped to me. On 11/28/2014 I go to track my item via their website and their provided tracking info; the tracking states that the item was returned to retailer unable to ship as it was damaged. I contacted Haband and asked for a credit back to my am exp card; initially they said that the item is on back order and will ship in the near future; I told their associate I wanted my monies back and not to ship me another item; associate agreed to refund my monies and cancel the transaction. On Dec 13th I receive an email stating that my order is still being processed, I called Haband, they state that they will refund my monies but not until a full thirty days has past thus Dec 25, 2014. I asked to talk to a supervisor, as I want my monies back, I will never order from them again. I spoke to the supervisor, she agreed to process my refund. Three days later, today I still have no refund on my account; I called Haband again, and was told that my refund will be processed within 30 days of my request which was Dec 13th 2014. I requested a refund on 11/28/2014 when I found out that they were no shipping my order immediately. To hold my monies for a full 30 days should be illegal, nowhere on their website does it say that they can keep my monies without giving me my order for 30 additional days after I ask for it back. Please help me get my refund!

Desired Settlement: Make sure that that they refund consumers monies in a timely fashion, not thirty days after the request, but within a day or two!!

Consumer Response:  As Haband received this notice, they called me, and then followed up with an email stating that my credit refund would be processed today. I received an email from my credit card (am exp) stating that they had posted a refund from Haband for $14.99. thank you for sending a complaint that they saw fit to process my refund promptly.

12/20/2014 Delivery Issues | Complaint Details Unavailable
12/14/2014 Problems with Product/Service | Complaint Details Unavailable
12/14/2014 Problems with Product/Service | Complaint Details Unavailable
12/2/2014 Advertising/Sales Issues | Complaint Details Unavailable
11/28/2014 Delivery Issues
11/28/2014 Delivery Issues
11/24/2014 Delivery Issues | Complaint Details Unavailable
11/16/2014 Problems with Product/Service
11/16/2014 Problems with Product/Service
11/9/2014 Problems with Product/Service | Complaint Details Unavailable
10/30/2014 Delivery Issues | Complaint Details Unavailable
10/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I originally placed an order on Haband.com on 8/19/14. A few days later I received 3 men's shirts in the mail -but I ordered 12 WOMEN'S tops and a pair of women's shoes! I sent the men's tops back and they corrected the order and sent me the items I ordered. After trying all the items on I only wanted to keep 1 top from Haband (the other 2 items I kept were from Blair and Gold Violin.) I put the unwanted merchandise back in the box with the reason code slip inside and the return label affixed to the outside of the package. On 9/16/14, I received a credit for 52.97 to my account. Since that was not the total refund due to me, I thought they were still processing the return and I waited for the remaining credit to be issued. After several calls to customer sevice, I still as of 10/9/14, have not received credit for the additional items which is 123.94. I have been told on several (at least 6) occasions that customer service was looking into the problem. Then, on 10/8/14, I was told that a supervisor (***** ********) was handling the refund and I have still not received a refund or a return phone call from him as I requested. Something is wrong with this company, their customer service callbacks need a major overhaul as well as how they handle returns. In my opinion, they are trying to take advantage of senior citizens who may not ever check their bill or notice that no refund was given. From the time the package left my home to the point that it was received by Haband, something must have went wrong. Haband wants me to pay for their mistake and I am not responsible for paying for items I did not keep. I need help outside of Haband customer service to resolve this problem promptly.

Desired Settlement: I want the refund of 123.94 to be issued to my Haband credit account immediately.


Good morning.  Since filing this complaint yesterday, I logged on to my Haband account and noticed they put the original order# ******** back on the computer (instead of the ******* which I reported on my complaint form.) The order number has changed several times over this whole fiasco which is not surprising sonce they sent the wrong items at first. So, since I cannot add the order numbers to the complaint, I want to document all of them here. They are: *******, ******** and *******, all of which are the same order!

Consumer Response: ********** ********

I am rejecting this response because: The amounts stated in the letter from Ms. **** are incorrect. She states that the refund amount is 155.92 in addition to the 52.97 I received on 9/17/14. However, I received a credit of 133.93 on 10/15/14 which is satisfactory to me. I accept the credits that have already been issued and appreciate your help in resolving this issue for me. Thank you very much.



10/26/2014 Delivery Issues | Complaint Details Unavailable
10/22/2014 Billing/Collection Issues | Complaint Details Unavailable
10/20/2014 Problems with Product/Service | Complaint Details Unavailable
10/19/2014 Problems with Product/Service | Complaint Details Unavailable
10/15/2014 Problems with Product/Service | Complaint Details Unavailable
10/8/2014 Problems with Product/Service | Complaint Details Unavailable
10/8/2014 Problems with Product/Service | Complaint Details Unavailable
10/8/2014 Problems with Product/Service
10/5/2014 Delivery Issues | Complaint Details Unavailable
10/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/26/2014 Problems with Product/Service | Complaint Details Unavailable
9/26/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/22/2014 Problems with Product/Service | Complaint Details Unavailable
9/10/2014 Problems with Product/Service
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Billing/Collection Issues
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Advertising/Sales Issues | Complaint Details Unavailable
9/3/2014 Problems with Product/Service | Complaint Details Unavailable
9/3/2014 Billing/Collection Issues | Complaint Details Unavailable
8/22/2014 Delivery Issues | Complaint Details Unavailable
8/18/2014 Advertising/Sales Issues
8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On april 10 2014 I returned for exchg 2 pr of shoes for a smaller size via US postal service with a per-paid return lable from Haband.There was a convenient service fee of $9.99 called smart label which i enclosed via personel ck. On april 29 2014 i received a letter from a ****** ***** Haband Company Inc.stateing that i owed this amt for the exchg processed.I called the cust svc. number and was told they had rec'd the request for the exchg but no check was enclosed.Ok, I sent another (same amt9.99) check with the order and acct# with a copy of the first letter.On May 16 2014 i rec'd another letter stating the same as the first.I called again and was asked to send in a copy of the orig check that was sent.in order to get a refund of $9.99.I got a copy of check #3516 front and back from my bank which was the orig showing it was cashed by the Haband co.and sent it to them as requested.It is now the end of July and I have been going back and forth with them to Know avail.

Desired Settlement: Two check were sent for a service that only required one.The cust svc reps all say the same thing "that the first ck was never received",even though i sent in the cash check to there processing ctr and ****** ***** as instructed.I don't understand why Haband seems to refuse to send me a refund on one of the check.That's all iam asking.

Business Response:

In response to your recent correspondence dated July 23, 2103. We have researched Ms. ****** ******’s account regarding her complaint. Our records have indicated the order was received on April 02, 2014 in the amount of $59.95, and shipped on April 04, 2014 for the

following order:

SHIPPING $9.97

TOTAL $59.95

Our research has indicated the items were returned for an exchange, and received on April 25,2014. The items were returned with our smart label that can be used for a return with a $9.99 charge. Our records indicate that a check #**** in the amount of $9.99 was applied to the order on 05/ 16/2014 for the return label. As we value Ms. ***** as a customer we have issued a refund in the amount of $9.99 for the check not applied check **** $9.99.

We are sincerely sorry we disappointed Ms. *****—****** on this occasion, and apologize for any inconvenience she has experienced in this matter. If you require any additional information please feel free to contact me at ###-###-####.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

 

8/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: As I was placing an online order at the end of May with them the website errored. After waiting sometime, no email confirmation came thru to indicate that an order was received, so I placed another order. After a couple or days I had 2 charges show up. I called the company and explained what happened. I was told by ***** to refuse the order or just return to sender because it was too late to stop the order that had gone thru when the web errored. I told him that I knew without a label on the package that I have no way to prove I sent anything back- there is a return label on the invoice for the order, I would use that. I got one order confirmation, emailed the company and asked for the order number of both orders . ***** had assured me of my full refund. After I had returned the package and tracked it thru fed ex to see if it was received back . The young lady I spoke with, after giving her the tracking number, verified that they had gotten the package and that it would take a month to refund. I had not received an email to indicate a refund as I had been told that I would, to I called on July 3rd, I spoke with **** and he said he would forward the request to get the remainder of my refund and that I would get the full amount (he told me that they had only refunded $28.55- the amount I was charged was 97.94). - I waited until yesterday and had not gotten an email to indicate a return and asked about the remainder of my refund- I was then told that only one item was received and therefore that is why I got the refund of only $28.55. I tried to find out why I wasn't notified of this when I called before, and again asked why I never received any email to indicate the amount. I was then told that he checked and the package was only a certain weight when it came back so I couldn't get a full refund. - he said I only returned one pair. I told him that I didn't fully open the package, just took out the label and sent it to them with their label.

Desired Settlement: I want the remained of my refund. I was charged 97.94 and they only gave me 28.55- I would like an email to state that is what I will receive. Their web says an email is required in order to place an order- I was informed that the order that was sent from the web error didn't have an email- it was clearly an error, which I accepted , and was willing to wait to get the package and return it. I tried resolving this as soon as I was aware- around May 29th- It is now July 11 and they are not willing to refund me. I sent back their package, didn't inspect to see what was in it- just returned it with the label. I didn't want the package to have to be repackaged, so I just taped it up where I puleld out the invoice with the return label. they didn't indicate how much their package weighed when they sent it, just said it wasn't heavy enough for what they sent

Business Response:

In response to your recent correspondence dated July 14, 2014 regarding

Mr. ******’s complaint on a duplicate order. Our research has indicated two orders were placed through our website on May 13, 2014.

Order # ******

E6Y68 Dr. Scho     9 W Black   1    $33.99
E6Y68 Dr. Scho     9 W Indigo  1   $33.99
D2Y05 Lightwei       XL CADET B 1 $15.99
E3D10 Dr.Scho      9 W Bone   1    $ 38.99
FREE POSTAGE
TOTAL                                                $122.96


Order # ******

X9Y $ 10.00 OFF                                  1 $ 0.00 OFF

E090V LTHR T-S   9 W Bone               1 $28.99

E6Y54 SCH LTHR 9    W BACK          1 $31.99

E6Y54 SCH LTHR 9    W INDIGO       1 $31.99

SHIPPING                                                 $14.99

TOTAL                                                      $97.94

Our research has indicated that the merchandise on order #****** has been returned and refunds have been processed to the Visa Card as follows:

06/24/14 $28.55

07/17/14 $54.42

07/23/14 $14.97 Total refund $97.94

As we value Mr. ****** as a customer we have issued an addifional refund to the Visa card in the amount of$10.00 for order ******.

We are sincerely sorry we disappointed Mr. ****** and apologize for any inconvenience he has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.






Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

8/9/2014 Problems with Product/Service | Complaint Details Unavailable
8/7/2014 Billing/Collection Issues | Complaint Details Unavailable
8/1/2014 Problems with Product/Service
7/31/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ON 07/08/2104 WE PLACED AN ORDER ONLINE WITH HABAND . THE TOOK THIER PAYMENT IMMEDIATELY. THEY PROMISED SHIPPING WITHIN 2 DAYS. TODAY IS 07/15/2014 AND ORDER STILL HAS NOT SHIPPED. THE PERSON ON THE PHONE WAS RUDE AND TOLD ME TO EXPECT DELIVERY BETWEEN 14-A6 DAYS. THEIR POLICY SAYS NOTHING TO THE 14-16 DAY DELIVERY. SINCE ORDER WAS PLACED ALL IT SAIDS IS "ORDER WILL SHIP SOON" ORDERED UNDER MRS ******* ***** *** ********* ****** ********** NJ ***** ###-###-#### WE ARE NOT ONE BIT HAPPY WITH THE SERVICE OF HABAND AND WANT IT KNOWN WE WILL NEVER USE THEM AGAIN.

Desired Settlement: WE WANT A PARTIAL REFUND TO OUR CREDIT CARD FOR THEM NOT LIVING UP TO THEIR POLICY'S. THIS IS THE WORSE ONLINE SERVICE WE HAVE HAVE EVER HAD

Business Response:

In response to your recent correspondence dated July 16, 2014 regarding

Mr. *****’s complaint. Please find the itemized list below of the order placed on July 8, 2014 in the amount of $61.99.


K140V  CLSSC CU 8 PJADE 1           $7.00

Kl 40V  CLSSC CU 8 P BERRY 1       $7.00

K140V  CLSSC CU 8 P BLACK 1       $7.00

K140V  CLSSC CU 8 P BLACK 1       $7.00

K140V  CLSSC CU 8 P BLUE 1         $7.00

K140V  CLSSC CU 8 P TAN 1           $7.00

K140V  CLSSC CU 8 P ROYAL 1      $7.00

K140V  CLSSC CU 8 P PURPLE 1    $7.00

Shipping                                           $5.99

Total                                                 $61.99


Our research has indicated that the order was shipped on July 15, 2014, and delivered on july 19, 2014. Most orders are processed and are shipped within 2 business days of receipt of the order unless there is an error on the order. Our standard shipping is 6 t0 8 business days from when the package leaves our warehouse.

As We value Mr. ***** as a customer we have issued a refund to the Master Card in the amount of $5.99 for the postage.

We are sincerely sorry we disappointed Mr. ***** and apologize for any inconvenience he has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
 

7/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been a customer of Haband since 2009. Free items were always received with every order via advertisements included with the mailings. In Jan. 2014 an order was placed to which the free items for that mailing were not received. I contacted customer Service via phone and was told that they were not going to send any free items with that order. I then told them to cancel my account. I have been receiving continuous mail solicitations from Haband ever since. I have written on EVERY envelope "return to sender" and have not opened or kept any offers from Haband since that time. On 6-16-14 I returned yet another mailing with a signed, typed letter stating that if I were not removed from the list, a complaint would be filed. Today, 6-24-14, two more mailing offers were received. I have filed this harassment complaint with the BBB and the FTC as stated in my correspondence.

Desired Settlement: I do not want any more contact from Haband or it's partners.

Business Response:

We are in receipt of your letter dated June 11th forwarding the concerns from ******* *****. We are extremely sorry Mr. ***** has been inundated with catalog mailings and have immediately took steps to remove his name from our mailing list, and those of our sister companies. As with most catalog companies we prepare our mailings in advance to be sent to our customers; therefore, he may receive one or two additional mailings before the name removal takes full effect.

We appreciate Mr. *****’s patience while these steps are implemented. It was not our intent to inconvenience him with unwanted mailings and we apologize for the inconvenience they have caused.


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****

7/29/2014 Problems with Product/Service | Complaint Details Unavailable
7/29/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased two items on April 15 and received both on April 28. One item was too small and was sent back for exchange along with an additional cost. The second item was returned with no exchange. Customer service informed me over the phone on June 18 that they received both return items on May 5. My credit card has not been credited nor has my check for the additional cost cleared my bank. I've received several emails stating my order cannot be found. There is an apparent miscommunication between the departments. No-one seems to know what is happening. The total cost involved is $65.97.

Desired Settlement: I no longer want the merchandise as it was not received in a timely manner. I want my credit card charge in the amount of $55.98 reversed and I want the additional cost, paid by check, in the amount of $9.99 refunded. I prefer to never do business with this company again and do not want solicitation from them.

Business Response:

In response to your recent correspondence dated June 25, 2014. We have researched Ms. *********’s account regarding her complaint.

Our research has indicated the return merchandise has not been received as of today. With the new information given regarding the return that Ms. ********* has returned her merchandise to Haband a refund will be issued to the Discover Card in the amount of $55.98. In some cases packages are damaged or delayed in transit. When the return is received we will return Ms. *********’s check in the amount of $9.99.

We are sincerely sorry we disappointed Ms. ********* on this occasion, and apologize for any inconvenience she has experienced in this matter. If you require any additional information please feel free to contact me at ###-###-####.


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *********

7/29/2014 Problems with Product/Service
7/29/2014 Problems with Product/Service
7/21/2014 Billing/Collection Issues
7/21/2014 Advertising/Sales Issues
7/13/2014 Delivery Issues | Complaint Details Unavailable
7/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have requested to be removed from all mailing lists of this company. I have wrtten to many addresses with no response or results. I want them to remove name and address from all data bases used and I want written confirmation.

Desired Settlement: Remove from all mailing lists of this company

Business Response:

We are in receipt of your letter dated June 20th forwarding the concerns from ********* ******. We are

extremely sorry Ms.****** has been inundated with catalog mailings and have immediately took steps to remove her name from our mailing list, and those of our sister companies. As with most catalog companies we prepare our mailings in advance to be sent to our customers; therefore, she may receive one or two additional mailings before the name removal takes full effect.

We appreciate Ms. ******’s patience while these steps are implemented. It was not our intent to inconvenience her with unwanted mailings and we apologize for the inconvenience they have caused.

Sincerely,


7/12/2014 Problems with Product/Service | Complaint Details Unavailable
7/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed a mail order with the company Haband!, back in Jan/2014. My credit card was charged and I received the 3 items in my order, #*******, in February 2014. The floor lamp, # VPZ02, was defective, so I boxed it back up, used the return label that Haband provided and returned the item. This was shipped out on Feb. 10, 2014 by USPS. I tracked the item. USPS and Haband confirmed delivery of the item on Feb. 17, 2014. I called Haband on Feb 17 to ask how long before I received my new item. I was told processing takes 4 weeks. I waited and called in 4 weeks. The customer service agent I talked too said he saw no record of my return. I told him it had been received on February 17. He put me on hold. When he came back, he said that he found the return item and the new floor lamp was still in process. I have called every 4 weeks to Haband since February 17, 2014. Each time, the customer service rep tells me my exchange is still in process. Finally on May 2, 2014, I talked to a manager named ******** who told me my order was still processing. At that time, I told her I no longer wanted the item, I wanted a refund. She said ok. My refund would be processed for $49.99. June 11, 2014, 10:49am eastern time I called Haband and asked where the refund was. I talked to Abraham who told me he not only didn’t find the returned item, but he also didn’t find any notes that I was entitled to a refund. I asked for a manager. He told me they were in a meeting and to call back in an hour. I called back at 11:17am and asked for a manager. I got the supervisor on the floor, her name was ****** I explained the whole situation, starting from February. She said there were no notes in the system and that she would not give me a refund. I know Haband call system records my number and conversation.

Desired Settlement: refund on my credit card

Consumer Response: I just wanted to inform you that haband finally refunded me

7/8/2014 Delivery Issues | Complaint Details Unavailable
7/8/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company falsely charged me for a service and order I cancelled within 24 hours of original order. I didn't realized until AFTER I placed the order that this is some kind of buyers club. Once it became clear what sort of service this was, I immediately cancelled my order. According to their receipt, I would be charged $1.99 for 'first months' fee, then to be charged a monthly charge over $14 after that time. My account was charged $24.96, which isn't even the amount of the order, nor either of the items I ordered. Because I assumed my request to cancel would be honored, the available funds were used for other purposes. Since this is a pre-paid account, funds were deducted from my checking account creating an over-draft. With a fee of $35. With the unauthorized charge and the fee, request a reimbursement of $59.96 Unfortunately, I didn't not look into this companies reputation beforehand, or I would have known, this is a pretty common problem. I'm not sure how they can stay in business. Thank you for any assistance you can give me in resolving this matter. I cannot afford to be cheated by this, or any other company on my meager income. **** *****

Desired Settlement: Return of $59.96 for losses caused by this company.

Business Response:

We are in receipt of your recent letter dated June 11th forwarding the correspondence from **** ******. Our records do indicate a web order was received and processed for the following:

       

         ***- Cotton Gauze Skirt— Black $19.99

        ***- Dr. ****** loafer 29.99

       Ship/ handling 8.97

        XYE - 10.00 OFF


There was a delay in the shipment while we replenished our stock. On 6/11/14 the (***) Gauze Skirt was shipped on 6/11/14 with payment of $24.96 applied to the ******** ******* card provided. The $24.96 payment totaled the $19.99 merchandise value of the skirt and the $8.97 shipping costs. As it is Habands policy to only bill for the merchandise at time of shipment no payment no payment was applied for the Dr. ****** Shoes. As her correspondence indicates she did not want the order the shoes have been canceled.


Our records also indicate that an enrollment for the Haband VIP Plus was also accepted by Ms. ****** while placing this web order. As she has also requested that the membership be canceled we have been in contact with our partner company that administers our Vip Plus program with the cancellation request. We have received confirmation that the membership has been canceled and a credit has been applied to the credit card in which payment was applied.


Due to the information provided in Ms. ****** complaint, in the interest of customer relations we are processing an additional refund in the amount of 24.99 for the (***) Gauze shirt). The refund is being processed back to the card in which payment was applied. If you require additional information of if the refund is not received please contact me at ###-###-####.

Sincerely ,

**** **** **** Haband Co.


7/8/2014 Problems with Product/Service | Complaint Details Unavailable
7/6/2014 Delivery Issues | Complaint Details Unavailable
7/6/2014 Problems with Product/Service | Complaint Details Unavailable
7/6/2014 Advertising/Sales Issues | Complaint Details Unavailable
7/4/2014 Problems with Product/Service | Complaint Details Unavailable
7/3/2014 Problems with Product/Service | Complaint Details Unavailable
7/2/2014 Advertising/Sales Issues
7/2/2014 Problems with Product/Service | Complaint Details Unavailable
7/2/2014 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: ON 4/29/14 I ORDERED 2 PAIRS OF SHOES FROM THE HABAND CO. WHICH WAS IN A SUNDAY NEWPAPER FLYER. I FILLED OUT THE ORDER FORM AND ENCLOSED A CHECK FOR THE TWO PAIRS OF SHOES (CHECK WAS FOR $46.97). I RECEIVED A LETTER FROM THEM, DATED 05/06/14 STATING THAT THEY HAD RECEIVED THE ORDER BUT NOT THE PAYMENT FOR THEM. I CHECK MY BANK DAILY AND FOUND OUT THAT THE CHECK I HAD WROTE THEM HAD CLEARED MY BANK ON 05/05/14. I CALLED THEIR CUSTOMER SERVICE NUMBER AND THE LADY THERE TOLD ME THAT SHE WOULD MAKE A REPORT AND TO CALL BACK IN A WEEK. I WAITED A WEEK AND CALLED THEM BACK TO HEAR THE SAME THING-THAT I HAD NOT SENT ANY MONEY. I WAS TOLD TO GET A COPY OF THE CANCELLED CHECK AND SEND THAT TO A DIFFERENT ADDRESS (** ******* *** ******* **). I WENT TO THE BANK AND GOT A COPY OF MY STATEMENT CLEARLY SHOWING THAT HABAND HAD CASHED THE CHECK AND ENCLOSED THE COPY OF THE STATEMENT ALONG WITH A LETTER STATING WHAT THE PROBLEM WAS, AND SENT IT OFF. ON 06/03/14 I AGAIN CALLED THEIR CUSTOMER SERVICE. THIS TIME THE REP. TOLD ME THAT THEIR COMPUTER SAID THAT THE ORDER HAD BEEN CANCELED AT THE "CUSTOMER'S REQUEST". I REALIZE THAT $46.97 IS NOT A BIG SUM BUT THE COMPANY OR SOMEBODY AT THE COMPANY GOT THAT MONEY. I CANNOT FIND ANYBODY THERE TO HELP RESOLVE MY PROBLEM. I WOULD STILL LIKE TO RECEIVE THE SHOES. ANY HELP IN THIS PROBLEM WOULD BE VERY MUCH APPRECIATED. I HAVE COPIES OF THE DOCUMENTATION.

Desired Settlement: EITHER I RECEIVE THE TWO PAIRS OF SHOES OR A REFUND.

Business Response:

We are in receipt of your letter dated June 4th  forwarding the correspondence from ****** *** *****. Our records indicate that due to previous correspondence we have determined that the order was shipped to an incorrect address due to a clerical error when the order was processed. The (2) pair of Leather Tassel Loafers is being shipped to  *** ***** *** **** ******** ***** ******* ***** ***** ******

We apologize for any inconvenience Ms. ***** has experienced in this matter. If you require additional information or if the shoes are not received please contact me at ************.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

e *****

7/2/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I sent this company $19,99 for a pink cable cardigan.They made a mistake and sent the wrong order: they sent a purse and jeans that I did not order, They should not have charged ne for the return postage, it was their mistake sending me the wrong order. I received a letter from Haband saying As President and Chief of Quality Control here a tHaband nothing disturbs me more than knowing that something went wrong with your order time the Cable Sweater was sold out. They sent me refund for$404 Instead of the correct amount of $19.99.

Desired Settlement: I want a refund of $19.99.

Business Response: We are in receipt of your letter dated June 12th forwarding the correspondence from ***** *****. Our records indicate that the merchandise was processed as returned on 5/15/15 with a request for an exchange to the (8T3) Sweater. A refund check ******* was issued on 5/17/14 in the amount of $4.04 for the balance due on exchange. There was a delay in shipping the exchange while we replenished our stock in the size and color requested while we replenished our stock. Unfortunately the item was canceled on 6/5/14 for reason of sold out. An additional refund check ******* was issued l the amount of $16.01 on 6/5/14. Both refund amounts total the $20.00 payment that was processed for the order. We apologize for any inconvenience Ms. ***** has experienced in this matter. If I may be of further assistance or if the refund checks are not received please contact me at ###-###-####.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** *****

7/2/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: In March of 2014 I ordered two pair of shoes and submitted payment by check # ****. On a letter from Haband dated April 17, 2014 they stated that I had stated that I had requested payment by Haband credit card. and that I am not a credit card holder and that they were withholding shipment of the merchandise. I do not have a Haband credit card thus the reason for a check as payment. The check was posted as cashed on the 15th of April. I contacted Haband by telephone and tried to explain the issue; the person was not even listening to what I was saying or could not understand. He was unable to find any payment transaction but finally stated that I needed to submit a copy of the check and submit it to: * ******* ***** ******* ** *****. I asked to speak to a supervisor and he stated there were none available. I asked to speak to ****** *****, the person whose name is affixed to the letter I received, he stated she was not available. I told the person to cancel my order and refund my money. I submitted a copy of the cashed front and rear of the check on the 29th of April. As of the 29th of May I had not received any further communication from them or a refund posted in my bank account. I called with the same results as before, except this time they say that none of their employees gave me the address to which I was to submit the copy of the check. and wanted me to resubmit to a different address: ** ******** ****** ******* ** *****. I asked to speak to supervisors, and ***** again with the same results as before. I am unable to speak to anyone in authority and need some help in resolving this problem.

Desired Settlement: I want to be made whole! I paid for merchandise that they did not send and refuse to acknowledge having received money for after being provided proof.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to note that several attempts were made by me to resolve this issue to no avail. There is no person to contact that is in a position to either transfer a complaint to "complaint resolution" and no direct contact information was provided by the telephone person. I requested to speak to the person that signed the letter informing me of non-payment and was unable to do so, I requested to speak to supervisors and was told they were busy.  If there was a clerical error, a note to me addressing it would have indicated good faith. I was told by one of their people that answer the phones that I was in error because none of their people would have given me the address that had been provided to forward a copy of the check; this was very offensive to me because I am not a liar and did not get the address provided out of thin air. The company needs to bring back their customer service and quit outsourcing. I will never have anything to do with this organization or any of it's affiliates again and I will certainly tell all my friends about this "CLERICAL ERROR." I thank the BBB for all their efforts through which this resolution would have been a much lengthier process.

Regards,

**** *****

6/28/2014 Guarantee/Warranty Issues | Complaint Details Unavailable
6/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I ORDER (3) TOTE JACKETS $78.90 ON 11-29-13, I RECEIVED (2) OF THE (3) JACKETS I FOUND OUT THE (3) JACKET WAS OUT OF STOCK, I RECEIVED A REFUND FOR THE (3) JACKET. ON 12-26-13 $64.97 I ORDER (2) MORE DIFFERENT TOTE JACKET, I CALL BECAUSE IT WAS TAKING LONGER TO RECEIVE MY ORDER, I WAS INFORM THAT ONLY (1) JACKET WAS AVAILABLE THE ANOTHER TOTE JACKET (1) WAS OUT OF STOCK. THE TOTE JACKET I NEEDED WAS FOR MY SON/B'DAY, THE LADY SAID WE OWE YOU A REFUND FOR THAT (2) JACKET. I ASK HER WERE THEY GOING TO GET ANOTHER JACKET IN STOCK, SHE SAID NO NOT FOR THAT JACKET. SHE SAID WE HAVE ANOTHER JACKET (DIFFERENT ONE) $20 MORE ADDED ON TO THAT REFUND I WAS DUE. SHE SAID WOULD YOU LIKE TO GET ONE OF OUR SUPER/GOLD CREDIT CARD WE WILL TAKE OFF WHAT WE OWE YOU FOR THE (2) COAT, AND ALL YOU WILL OWE IS $20.00 DOLLARS. SHE SAID YOU CAN USE THE CC AND JUST CALL IN YOUR ORDER INSTEAD OF WRITING US A CHECK AND ALSO YOU CAN SEE WHAT IS IN STOCK. I AGREE. MY SON RECEIVED HIS COAT. WHEN I GOT MY BILL IT WAS $59.00, I CALL THEM BACK AND SAY THERE IS A MISTAKE I ONLY OWE $20.00. THEN THEY SAID NO YOU ONLY ORDER (2) COATS, I SAID I RECEIVED ONLY (1) COATS BUT I HAD A REFUND COMING, SO THE REFUND SHOULD GONE ON THE (2) COAT, NOT THE CC. THEY SAID WE DON'T SEE THAT ORDER. WE WENT BACK AND FORTH, I WAS GETTING ANGRY BY THEN, THEY WOULD PUT ME ON HOLD AND NOT COME BACK. I RECEIVE A 2ND BILL THEY ADDED ANOTHER $50.00, NOW I OWE THEM OVER $150.00 FOR (3) MONTHS. EVERY TIME I CALL THEY THEM THEY PRETEND LIKE I AM CRAZY AND DON'T KNOW WHAT I AM TALKING ABOUT. SO NOT THEY ARE CALLING ME EVERY DAY, I TOLD THEM I SHOULD NOT HAVE TO PAID THEM ALL OF THIS MONEY UNTIL THEY STRAIGHTEN OUT MY ACCOUNT WITH THEM. I TOLD THEM I WAS CALLING THE BBB THEN THE PHONE CALLS STOP. I TOLD THEY THEY WERE ONLY INTO GETTING PEOPLE TO GET A CC CARD SO THEY CAN CHARGE PEOPLE $50.00 EVERY MONTH. THIS IS A NIGHTMARE, WHAT THEY HAVE DONE. THEY HAVE REALLY NICE THINGS, BUT I WILL NEVER DO BUSINESS WITH THEM AGAIN. NOW I WONDER IF ANY OF MY COATS WERE EVER OUT OF STOCK, THEIR GOAL WAS THAT CC BUSINESS, I BELIEVE ALL ALONG.

Business Response:

We are in receipt of your letter dated May 14th forwarding the correspondence from **** ******. Our records do indicate a phone order was received and processed on 1/17/14 as follows:


34116- Ice house parka- silver @4039


Ship/ handling 11.92


The order was requested to be shipped to: ***** ******* **** ****** *** ****** ******* ** *****. The order was shipped on 1/22/14. During the course of the call Mrs. ****** was provided with information on the Haband Credit Card and asked if she was interested in applying for a Haband Credit Card Account. Our records indicate that she accepted the offer and provided the pertinent information necessary to complete the application. (The customer must provide last 4 digits of their social security number and date of birth.) The credit request was approved and as Mrs. ******’s offered no other form of payment, the charge of $52.91 for the order was applied to the approved Haband Card.

The Haband Credit Card account is owned and administered by Comenity Bank and the Haband Company does not have access to a cardholders account information. However in the interest of customer service it is Haband s policy to work with Comenity Bank to resolve any of our customers' issues or concerns regarding their credit card account. We have processed a refund / credit in the amount of 20.00 for the discount Mrs. ****** feels should have been applied to the order. Once the credit has been posted we have requested that all fees and penalties accessed to his transaction be waived. We have received confirmation from Comenity that all the related fees have been removed. However Mrs. ****** would need to send the payment of $32.91 that was due for the merchandise once our refund of 20.00 has posted.

6/18/2014 Problems with Product/Service
6/18/2014 Billing/Collection Issues | Complaint Details Unavailable
6/8/2014 Delivery Issues | Complaint Details Unavailable
6/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought 3 pair of shoes and 1 pair had the sole tear loose and hang down right after wearing it once. So we called Haband to discuss a replacement pair, asked if we could send a picture, and they said we would have to wait for them to send us a label , which would take 2-3 weeks, then we could send it back. When they received it, they said they would send out a new pair. We sent the shoes back to Haband approx. 2 weeks later after receiving the label. I called 2 more weeks after that because we hadn't received new shoes yet and I wanted to determine when they would be coming. They said they had not gotten the shoes yet and should have them within 1 week. I called 1 week later and they said they still didn't have the shoes. I asked that they just replace them now as we had been waiting for close to 6 weeks. The customer service rep said they could not until they received the shoes, so I asked for the supervisor. They said they would try to find the shoes but would not send a new pair until they were received. I said I would like a new pair sent now due to the length of time we had been waiting. The supervisor said they would have to wait until the shoes were received and ended the call by hanging up on me because I continued to request the new shoes be sent out since the original shoes were defective.

Desired Settlement: We simply want the replacement of the shoes expedited as we have waited 6 weeks for them to be replaced. We would also like this complaint to be on their record for other shoppers to see.

Business Response:

We are in receipt of your letter dated May Sith forwarding the correspondence from ************. We have researched our file and have no record of the leather shoes being returned to date. We apologize for any inconvenience Mr. ****** has experienced perhaps due to a lost of delayed package in the mail.

l have been in contact with Mr. ****** on 5/16/14 regarding the shoes and as a result of the call we will be shipping a replacement pair of Leather Strap Shoes in the color Khaki in the size and color requested. If I may be of further assistance of if the replacement shoes are not received please contact me at ###-###-####

**** **** ****

6/6/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Company does not honor the price stated in the catalog. The items I ordered stated a discounted price for 3 or more but when ordering online the discount is not applied. I have sent two emails to the company and made a phone call. I have been unable to resolve the issue.

Desired Settlement: I want $6.00 refund to the stated price of $8.99 ea for 3 or more tees, rather than the $11.99 I was charged.

Business Response:

We are in receipt of your letter dated May 28th forwarding the correspondence from ******** ******. Our records indicate that due to previous correspondence received a refund has been processed in the amount of $6.00 as requested. The refund is being issued to the Visa Card in which payment was applied. We apologize for any inconvenience Mrs. ****** has experienced in this matter. if you require additional information or if the refund is not received please contact me at ###-###-####.

Sincerely,


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ******

5/21/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: While placing my telephone order with the Haband Company, the representative on the phone told me that if I take out a trial membership with their Haband VIP Plus plan, I would receive a rebate check sent to me directly for my Shipping and Handling charge of $8.97. This is related to Order # ******* on 2/10/14. They have not followed up on their promise. When I called up the phone number for Haband VIP Plus, they assured me that a check would be sent to me. Follow up contacts have gone out to deaf ears.

Desired Settlement: Receiving that check for $8.97. Also this company (ies) should refrain from deceiving other customers. Thank you.

Business Response:

We are in receipt of your letter dated April 16th forwarding the correspondence from ****** *****. Our

records indicate a phone order was processed on 2/10/14 for (3) 164 Affordable Shirts. After placing the

order, Mr. ***** was presented with an opportunity to accept a membership in our VIP Plus program

for a full 30 days for $1.95. He was not obligated to accept the membership offer and his Haband

purchase was not contingent on her accepting the offer.

The representative taking Mr. ******’s order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.95 per month, billed by us as VIP Plus, to the same credit card, unless the customer asks to be canceled from the program. Cancellation may be made at any time with no further obligation. Our records indicate that the membership was canceled on 3/10/14 before the trail period expired.

One of the benefits of the program is a reimbursement of shipping charges from various member companies back to the customer. However the criteria to receive the reimbursement is that the receipts must be mailed to the redemption center to receive the refund. The information on how to request the refund and the address to mail the request is in the Welcome Packet that is mailed to each member. We apologize for any misunderstanding Mr. ****** has experienced in this matter.

In the interest of customer service we have processed a refund in the amount of $8.97 for the shipping charges he has incurred on the order for the sheets. The refund will be credited to the MasterCard in which payment was applied. If you require additional information or if the refund is not received please

contact me at ************.


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****















5/11/2014 Problems with Product/Service
5/9/2014 Problems with Product/Service
5/9/2014 Delivery Issues
5/5/2014 Advertising/Sales Issues
5/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Vortex Electronic Insect Trap from Haband on 2/25/14. I received the item on or about 3/4/14. It was an incomplete shipment. The Vortex Trap was to include an extension cord. The cord was not included. I called Haband on 3/6/14 and talked to *** (a supervisor) after a long discussion with the representative. It was determined that there was no damage to the product and that the shipment was incomplete, with no extension cord. *** assured me that a new extention cord would be sent out immediately. 3/24/14 I called Haband again as I had not recieved the cord. I talked with ****. He told me that the cord was shipped 3/19/14. Today, 4/8/14, I called Haband again. I talked to **** (supervisor). He said that he would check with the warehouse. He refused to send an e-mail concerning his findings with the warehouse. He offered to reorder the product, charge me, yet again in hopes that this time the shipment would be complete, or I could call back in a couple of days and talk to another supervisor. This feels like a run around. I feel that the service at Haband is inadequate. I feel that to reorder at my expence is inappropriate. I feel that to make me return a phone call is ridiculous. I feel that to refuse to e-mail me with a report from the warehouse is poor customer service. I would think that if Haband wanted customers they would do what ever was in their power to resolve an issue.

Desired Settlement: I would like a refund to my credit card. I do not intend to make any further purches from Haband. I can only hope that this item is in working condition. It is a seasonal item so we haven't even tried it yet.

Business Response:

We are in receipt of your letter dated April 11th forwarding the correspondence from ***** ********* concerning the missing cord from her recent purchase of the (VDA) Electronic lnsect Trap. A refund is being processed in the amount of $48.92 as requested for the payment amount to the credit card in which payment was applied. We apologize for any inconvenience Ms. ********* has experienced in this matter. If I may be of further assistance or if the refund is not received please contact me at ***********.

Sincerely,


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will watch for the credit to my card.

Regards,

***** *********













5/2/2014 Problems with Product/Service
5/1/2014 Problems with Product/Service
4/23/2014 Problems with Product/Service
4/22/2014 Problems with Product/Service
4/16/2014 Billing/Collection Issues | Complaint Details Unavailable
4/13/2014 Problems with Product/Service | Complaint Details Unavailable
4/13/2014 Billing/Collection Issues | Complaint Details Unavailable
4/7/2014 Billing/Collection Issues
4/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 16, 2013, I placed an order with Haband for merchandise. My order #*******. My order totaled $230.00. Upon receipt of my order on January 3, 2014 there were items missing and I was charged for free shipping. On January 3, 2014, I spent 16 minutes on the telephone speaking with a representative at Customer Service. The rep deliberately twisted everything I stated. I was unable to resolve my complaint with the rep. I will be billed for the long distance call on my next telephone bill,*************** On January 8, 2014, I spent 30 minutes on the telephone speaking with Ms. ****., a Customer Service Representative. I was charged for free shipping. Again, the service rep deliberately twisted everything I stated. I was unable to resolve my verbal complaint with the rep. I will be billed for the long distance call on my next telephone bill,*************** Upon receipt of my order, the following items were missing: (1) I package of two pairs of black socks #*************. I received three packages of socks. They socks were listed on the Itemized Receipt. No mention of the fourth package of two pairs of socks. I ordered: 2 packages of black and 2 packages of blue. Hand flyers advertised 4 packages of socks for $21.99 plus 0.60 cents for a larger size. 1 package of missing socks cost $5.67. ( 2) Two Free Gifts: Radio item #***** advertised valued $50.00 and Lantern item 9J601 advertised value $29.99. I purchased matching item required for both free gifts. (3) Charged $8.97 for free shipping. Itemized Receipt does not specified the fee charged for shipping. Many Hand flyers items purchased were in Winter 2013 Catalog offering FREE SHIPPING during the Holidays. (4) One Linen Look Shirt was not listed on the Itemized Receipt. Representative informed me that the item is backordered. Rep did not know when the item is available to be shipped to me. The shirt cost $12.99 plus $3 for a larger size. I was charged $15.99.

Desired Settlement: (5) I received a refund check for $10.53, Item #G514-01. Refund for Jog Suit Jacket. Refund should be $14.99 plus $3.00 for a larger size, total $17.99. Resolution: Delivery of two free gifts. If either or both items are no longer available for shipping, the issuance of a refund check for $79.99 for total valued of both Free Gifts. Delivery of one package of two pairs of black socks or issuance of a refund check for $5.67. Refund of shipping fee of $8.97 I paid for FREE shipping. Refund on ithe backordered item, Linen Look Shirt. Refund of difference of $7.46 I paid for Jog Suit verse refund check issued for $10.53. Refund on valued of both Free Gifts, fee paid for free shipping; difference between refund check received on Jog Suit Jacket, and refund on 1 package of black socks, and one shirt backordered. Total refund: $114.43.

Business Response:

We are in receipt of your letter dated January 10th forwarding the concerns of ****** ****** regarding his last Haband Order. Our records indicate a mail order was received and processed on 12/16/16 with check payment in the amount of 230.50. The order was shipped on 12/20/13 except for (1) 141 Linen Shirt in burgundy that was held for a backorder and (1) 253 Jog suit in black for reason of sold out.

We have reviewed the order and have taken the following steps to resolve Mr. ****** issues and

concerns:

The free gifts not shipped with the order are being shipped as follows: World Band Radio And the 956 Storage Bag Set.

Backorder on the 141 Linen Shirt in Burgundy has been canceled and a refund is pending in the amount of $12.99

Socks missing from the order are being shipped for reason of shortage.

An additional refund in the amount of 8.97 is being issued for the 253 Jog suit in Black that was not shipped for reason of sold out. The jogging suit was valued at 18.99 and a refund was issued in the amount of 10.53. There was a reduction in the refund amount as the order had an applied shipping charge of8.97 which generated a short payment on the order. The short payment amount was then deducted from the refund for the jogging suit.

We apologize for any inconvenience Mr. ****** has experienced in this matter. If! may be of further assistance please contact me at ************.


Consumer Response:

I am writing to your organization request the closure of my complaint against Haband, Inc.

I am dissatisfied with the resolution obtained from Haband. This vender managed on sending me the second Free Gift, one Lantern- I waited nearly two months for the desperately needed Lantern. To date, I have not

received the Free Lantern or a written explanation for the delay or a substitution item for the

I am most appreciative to your organization for acceptance and investigating my complaint.





























Business Response: We are in receipt of your letter dated March 19th forwarding the additional correspondence from ****** ******. As a result the (9J6)LED Lantern missing from the order will be shipped within the next few days. If you require additional information please contact me at ************.

4/1/2014 Delivery Issues | Complaint Details Unavailable
4/1/2014 Problems with Product/Service
4/1/2014 Delivery Issues | Complaint Details Unavailable
4/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 23, 2014 I mailed an order to Haband with my check in the amount of $38.99 for 5 pairs of knit slacks. As of today, March 4, 2014, I have not received my order. I checked with my financial institution and was told that the check had been electronically transferred to Haband on January 28, 2014, 5 days after mailing my original order and check. On February 10, 2014 I called to check on my order. I was told that they had not received it and to call back in a few days and check again. On February 18, 2014 I called to check on my order and was told again Haband had not received my order. Even though I have never ordered from Haband before, they were able to tell me my address, city, state, zip and phone number; and in the same conversation, telling me my order and check were not received. I was then told to resend a copy of the canceled check and order On February 21, 2014 I sent a second copy of the order and a copy of the electronic funds transfer to Haband. Today, March 4, 2014, I called to check on my order and was told the company did not receive the second copies of the order and the electronic fund transfer. I was told to resend copies to Haband, 1 ******* ****** ******* ** ****** where I originally sent my order.

Desired Settlement: I would like to receive my order of 5 pairs of slacks.

Business Response: ?

In response to your recent correspondence dated March 7, 2014 regarding

Ms. ********* complaint. We have contacted Ms. ******* regarding her complaint, and our research has shown the following order was sent to an incorrect address in error. We will send the order ***** to Ms. ******* as she requested.

Ladies Slacks

   *****   14P   22 Lilac
   *****    14P  03 Navy
  *****    14P   02 Tan
  *****    14P  04 Brown
  *****    14P 09 White

We are sincerely sorry we disappointed Ms. ******* and apologize for any inconvenience she feels she has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.


3/28/2014 Problems with Product/Service
3/28/2014 Billing/Collection Issues
3/23/2014 Advertising/Sales Issues
3/23/2014 Delivery Issues | Complaint Details Unavailable
3/23/2014 Delivery Issues
3/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: For quite a few years I have done business with Haband. I have always been quite pleased with their merchandise. In Nov. I sesnt a money order for Helicopter $29.97 Also a fountain 12.97 In closed you will find a copy of a money order for $58.93. I figured the numbers wrong. It should have been $51.91. I called them and told them about this. They hung up on me. Then I get this letter from them. For my aggravation and being treated so rudely if they would send me a tradition table top fountain. Fountain $12.97 Helicopter $29.97 Postage $ 8.97 _______ $51.91 Money order is for $58.93 I also sent them a letter explaining all this.

Desired Settlement: Consumer believes she has over paid and wants a refund of overpayment.

Business Response: January 10, 2014
 

 
RE:      Better Business Bureau Complaint ID #*******
           
Dear Ms. ******:
 
Comenity Capital Bank has received your correspondence.  As the bank that issues Haband credit cards, we are here to help with your questions.  Your correspondence, addressed to the Better Business Bureau, was forwarded to my attention, and I appreciate the opportunity to respond to your concerns.
 
We understand your concerns relating to your purchase from Haband, and we apologize for the inconvenience and frustration you may have experienced as a result of this matter. 
 
Please be advised that Comenity Capital Bank and Haband are separate entities.  The Bank assists with account related issues.  While Haband is responsible for handling matters that relates to sales, merchandise processing, returns, and shipping.  As a Haband credit card was not used for the purchase mentioned, Comenity Capital Bank would be unable to assist you.  For further assistance please contact Haband at ###-###-#### or *******@haband.net.
 
I hope that you find this information helpful.  Should you have any other questions or concerns regarding this matter, please contact Haband customer *******, as they will be happy to assist you.
 
Sincerely,
 
 

 
 

Business Response:

Our research has shown the order value for the Fountain and Helicopter was $58.93. Please find the itemized list below and we have enclosed a copy of the original order forms sent with Ms.*****'s money order in the amount of 58.93.

VNB04  FOUNTAIN   1 $12.97
VZA      RC HELICOPTER    1 $39.99
98M FREE GIFT 1
9TJ02 FREE GIFT 1
SHIPPING                           $8.99
X2Y $3.00 OFF-                    -3.00

TOTAL                                 $58.90



We are sincerely sorry we disappointed Ms. ***** and apologize for any inconvenience she feels she has experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.



 


3/17/2014 Problems with Product/Service | Complaint Details Unavailable
3/16/2014 Problems with Product/Service | Complaint Details Unavailable
3/9/2014 Problems with Product/Service
3/9/2014 Problems with Product/Service
3/9/2014 Delivery Issues | Complaint Details Unavailable
3/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: In January 2013 I placed a telephone order with this company. At that time they told me of an offer for $14.95 per month for free gifts. I told them I was NOT interested. I have placed orders with them since this time. In Jan 2014 I was reconciling my credit card bill for the year and noticed that they have been charging my credit card for the $14.95 since Jan 2013 for 13 months to the total of $194.35. When I called the company to complain they told me the only thing they could do was refund 1 month ($14.95). I did not agree to this in the first place and feel that they have taken advantage of me.

Desired Settlement: I feel that a full refund for the amount of $194.35 is due.

Business Response: ?

We are in receipt of your letter dated February 5th, forwarding the correspondence from ****************. Our records indicate that after placing an order on 8/3/12 for (1) pair of Leather T- Strap Shoes, Ms.********* was presented with an opportunity to accept a membership in ****** ***** for a full 30 days for $1.95. This offer included receiving, in the form of a gift code number, $20 off her next Haband purchase. She was not obligated to accept the membership offer and her Haband purchase was not contingent upon accepting the offer.

The representative taking Ms. ********* order is required to inform all customers of the program terms before asking them if they would like to accept. Any customer who is interested in the offer is asked to enter the last four digits of their telephone number on their telephone key pad to confirm their acceptance. It is explained to the customer that after the first 30 days, the membership will automatically continue for a membership fee of $14.95 per month, billed by us as ****** ***** to the same credit card, unless the customer asks to be canceled from the program. Cancellation may be made at any time with no further obligation.

We have been in contact with our partner company that administers our ****** ***** program concerning Ms. *********** membership. We have received confirmation that the membership has been canceled on ****/14 per customer request with a refund of 2 monthly billings. An additional refund of 15monthly fees $14.95 is being processed for a total refund of 256.10 to the credit card in which payment was applied.

We trust that this will resolve Ms.*********** issue with the ****** ***** **********. As always, it was a pleasure assisting our customer in the resolution of her complaint.


3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered a jacket that costs 19.99, received a jacked that costs 16.99. Company wanted to refund only the cost of the received jacket.

Desired Settlement: Refund the full cost of the Jacket not the replacement jacket.

Business Response:

We are in receipt of your letter dated February 5th forwarding the correspondence from ***** ******. Our records indicate a mail order was received on 11/18/13 with check payment **** in the amount of 56.97 for the following:

A34 Comfort Corduroy Slack — black @$16.99

D21 Travel jacket — cadet blue @$19.99

Emb. Robe — blue 419.99

9x2 Mystery Gift — free

Ship / handling 8.97

The merchandise value of the order totaled 65.94 Correspondence was sent on 11/20/13 notifying Ms. ****** that her check payment in the amount of 56.97 had a balance due of 8.97. The short payment on the order may have occurred due to the shipping handling charge being omitted from the payment amount. The order was shipped on 11/20/13.

On 12/20/13 the D2] Travel jacket was processed as returned for a refund. A refund check ******* was issued in the amount of 16.29. There was a reduction in the refund amount from the 19.99 merchandise value of the jacket for the 8.97 balance due that was still owed on the order. The refund also included a 5.27 inbound postage credit for the charges incurred on the return of the jacket.

Due to previous contact from Ms. ****** an additional refund check 5242655 in the amount of 8.97 was processed on 1/23/13 for the reduction of the balance due. Both refund checks (16.29 and 8.97) total the 19.99 merchandise value of the jacket. If you require additional information or if the refunds have not been received please contact me at ###-###-####



Sincerely,

**** **** ****

2/26/2014 Billing/Collection Issues
2/25/2014 Problems with Product/Service
2/9/2014 Delivery Issues
2/9/2014 Problems with Product/Service
2/6/2014 Problems with Product/Service
2/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 11/6/13, I ordered 2 sweaters and 1 pair of shoes from this company. Both sweaters fit fine, but the shoes(item #*********) sent were the wrong size. I ordered a size 10 and was sent a size 11. After discovering this, I started calling this company 5 times a day only to get a recording.On 11/11/13, I shipped the shoes back for them to send me the correct size (size 10) or my refund of $29.99.All attempts that I have tried, has been unsuccessful!I tracked the returned shipment online and discovered it delivered on 11/22/13 at 9:41 a.m.Still this company failed to return the right size or my refund of $29.99.

Desired Settlement: A refund for $29.99 or my correct size 10 in black for item #(*********)

Business Response:

We are in receipt of your letter dated January 10th forwarding the correspondence from ***************. Our records indicate the (***) Leather Strap Shoe in black was received and processed as returned on 11/29/13 with a request for an exchange in size. The exchange order was shopped on 12/16/13 to Ms.********* at: ***** ****** ** **** *** ******

I have been in contact with Ms. ********* on 1/13/14. As a result of the call in which she indicated that the exchange shipment was never received we will be processing a refund in the amount of $29.99 for the merchandise value of the shoe. The refund will be mailed within the next few days. If] may be of further assistance please contact me at ###-###-####.


1/28/2014 Advertising/Sales Issues
1/28/2014 Delivery Issues
1/24/2014 Advertising/Sales Issues | Complaint Details Unavailable
1/21/2014 Delivery Issues
1/17/2014 Problems with Product/Service
1/16/2014 Billing/Collection Issues
1/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: THREE ISSUES$413.76, plus $19.99 Haband sent back for ATM TV antenna REQUESTED - NOT SENTFOR my total order.ISSUE #1) Haband SWITCH the QUANITY of items (white briefs - under pants) from what was on the mailing coupon, being 18.Hanbands mailed coupon, being item #*** ***** for white briefs said SIX (6) three (3) packs of White Briefs, underpants at $27.99 this a total of 6 x 3 packs to = 18 briefs total.INSTEAD Haband INSISTING coupon actually READ 1 pack at $9.33 sent 3 packs containing 2 briefs each, to total 6 briefs for total of $27.99.ISSUE #2)Need 1 GREY dress slacks *********Haband only sent 1 out of 2 GREY dress slacks I ordered, for $21.99 each and is a part of the $413.76 fully paid by check that cleared bank.ISSUE #3)Need 1 AMP TV antenna *******, my payment of $19.99 (noted above) was returned, with NO explanation. I still request this item.Haband did not send the AMP TV antenna I ordered as understood, and returned in my 10-31-13 mail my $19.99 check not cashed. Haband in their 10-16-13 letter requested that I send $19.99, because the $413.76 that I had sent Haband was short by $19.99. The 10-16-13 letter did not specify exactly what the $19.99 was for. Upon review of my order, I noted that I missed adding in the $19.99 for the AMP TV antenna. So I sent Haband the $19.99 check on 10-22-13. CUSTOMER SERVICE IGNORED my letter explaining the problems

Desired Settlement: As to the briefs per coupon 6 (3packs)=18 for $27.99have Huband honor their coupon, for total 18, to send I 12 more.As to the 1 of 2 pair of Grey Dress Slacks not sent would like to recieve 2nd one, or if not available send another blue ones.As to the ATM TV antennawould like it sent, I needing to send back the $19.99 OR drop the blue dress slacks above & send ATM TV antenna at $19.99 and $2 refund to total the $21.99 for the slacks alreasy paid in the $413.76. Charge No shipping or other fees.

Business Response:

We are in receipt of your letter dated November 18th forwarding the correspondence from ******* *****. Our attempts to contact Mr. ***** regarding his concerns pertaining to his last order dated 10/14/13 has been unsuccessful.

Our records indicate the (029) Dress slacks in blue and grey were processed and shipped in two separate shipments on 10/24/13. The grey slacks shipped in a separate package will be reshipped for reason of non-delivery.

The (V6N) Digital Antenna is no longer available and a refund is being processed in the amount 0f$19.99 for the merchandise value of the antenna.

Our records indicate Mr. *****'s order was filled with (3) packs of 841 Briefs @933 each for a total of 27.99. Please find attached the mailing piece received with the order request for the briefs. The mailing piece indicates to the customer to order the briefs ii packages of 2. The ad advertises 6 pieces (3 packages for 27.99) Mr. ***** received 6 pieces for 27.99. The 18 briefs requested in his correspondence would be 9 packages of briefs at a cost of $83.97. We apologize for any misunderstanding Mr. ***** has experienced in this matter.

If I may be of further assistance please contact me at ************.

Consumer Response:
Complaint: *******

I am rejecting this response because:

BRIEFS: Haband's ad/coupon for ordering (THAT I HAVE A COPY OF IT) SAID six (6) three packs of briefs for $27.99, implying 18 briefs total. INSTEAD I got 3 <2 packs> for A TOTAL of 6 briefs, this being 12 briefs short. It is up to Haband to edit their ads, and state what they mean before sending their ads / coupons out. Instead switching and denying, by Haband NEVER acknowledging their ad / coupon error, INSISTING Haband's coupon said one (1) two pack of briefs for $9.33. So now I can not rely upon Haband's ads / coupons to mean what they say, to possibly get something ELSE or less, and know Haband will NOT make good what Haband says. Missing Slacks/pants: Haband did send the missing slacks, that I said could be substituted if send TV antenna, and $2 difference.  MISSING TV ANTENNA: When initially filling my order Haband did not ATTEMPT TO COMMUNICATE by written a note to explain that the TV antenna was out of stock, not considering to ask me if I would wait for next shipment; instead, said nothing returning my $19.99 check. Haband Customer Service: I did get two calls, however at those times I was not able to answer; later I got above results; and a gift? being a bar about 9 inches long containing a battery powered clock, a weather hygrometer and thermometer.

Regards,

******* *****





























1/10/2014 Problems with Product/Service | Complaint Details Unavailable
1/8/2014 Advertising/Sales Issues | Complaint Details Unavailable
1/7/2014 Billing/Collection Issues
12/24/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On August 21st I placed order #*******, that included 5 green argyle shirts. I received the order on August 31st with 5 charcoal argyle shirts. I returned the charcoal shirts, asking for green argyle shirts. The replacement package sent me 5 more charcoal argyle shirts, and my order was changed from green to charcoal, which I did not authorize. Once again, I sent back more charcoal argyle shirts, still asking for green argyle shirts. The 2nd replacement package changed the order back to green argyle, but I still received 5 more charcoal shirts. I ordered 5 green argyle, but as of October 16, I received zero green argyle and 15 charcoal shirts. On October 19, I place a package under my mailbox,, with the charcoal shirts, to be returned. Despite the dumb smart label, the package is lost. This mess should not had gotten this far, which is ultimately the failure of the management to take corrective action upon return of the first 5 charcoal argyle shirts. The warehouse earns a F-minus, for not only picking my order wrong, but also picking my order wrong on purpose. This just can't be one long accident. Your customer service earns an F, unable to solve anything. Customer service likes to tell me that my concerns will be escalated, along with that my green argyle shirts will be sent out since I'm a good customer and don't want to loose my business, as told by 2 different supervisors. Your customer service lies, but it's the lies that they are taught to say.

Desired Settlement: I already had put in way too much time with this order from hell.

Business Response:

We are in receipt of your letter dated November 27th forwarding the correspondence from ******* *******. I have been in contact with Mr. ******* on 12/5/13 regarding the incorrect merchandise he had received on both the order and exchanges. Research of the order indicates that the exchange order has not been received as returned to date.

As a result of our phone conversation we will be processing a refund / credit in the amount of $86.60 for the merchandise value of the (5) shirts as they are no longer available in the color green as requested. The refund will be issued to the credit card in which payment was applied. We apologize for any inconvenience of disappointment Mr. ****** has experienced in this matter. We are also sending a credit memo in the amount of $20.00 as we sincerely hope Mr. ******* will give us the opportunity to Serve him in the future. The credit memo may be used on any future Haband Order. Ifl may be of further assistance please contact me at ###-###-####.


12/17/2013 Delivery Issues
12/17/2013 Problems with Product/Service
12/17/2013 Problems with Product/Service | Complaint Details Unavailable
12/13/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered three pairs of men's dress slacks in my size 40/29. When I received them on Oct. 24th they were the right size but I couldn't close them at the waist by @two inches, went right to the post office and returned them the same day I received them. I waited and waited for a refund to be applied to my credit card account and on Nov. 12th I see a charge from them of $8.99 put on my credit card. I called them on Nov.13th and they said my refund of $41.99 was approved and waiting to be applied, and I asked what the $8.99 charge to my account was and they told me it was for shipping the pants back to them. Nowhere do they tell you that in any of their correspondence. I believe that is poor business practice and an unauthorized use of my credit card information. All they said when I complained was " It is company policy."

Desired Settlement: I want them to refund the unauthorized charge and they should state their practice of charging for returns.

Business Response:

We are in receipt of your letter dated November 15th forwarding the correspondence from ******* ******. Our records do indicate a mail order was received and processed on 10/12/13 for (3) pair of 090 Dress slacks with payment of $41.99 being applied to the MasterCard provided as requested. The payment amount covered the $36.00 merchandise value and the $5.99 shipping handling costs .The order was shipped on 10/17/13.

On 11/12/13the slacks were processed as returned with a request for a refund. A refund / credit in the amount of $36.00 was issued to the MasterCard on 11/13/13 for the merchandise value of the return. There was an additional charge of $8.99 applied to the credit card in the return process for the use of

the smart label to return the merchandise. The smart label is a service provided to our customers with every shipment for the customer's convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label when the return is

processed (Copy enclosed) Haband's shipping charges are only reimbursed in the return process if the

reason for return is due to defective or Haband Error.

In the interest of customer service we have processed an additional refund for the reimbursement of the shipping charges deducted from Mr. ******'s refund. A refund in the amount 0f$14.98 will be

applied within the next few days. If  may be of further assistance please contact me at ###-###-####.

 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* ******




















12/8/2013 Billing/Collection Issues | Complaint Details Unavailable
11/20/2013 Problems with Product/Service
11/17/2013 Delivery Issues
11/16/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We placed an order which when we received the merchandise was of poor quality. We returned the merchandise and was told our credit card had been credited with the amount of the purchase minus $30.00. We have not received the credit on our account. We do not understand why it coast us $30.00 to place an order which was returned, At this point we have no merchandise and no money.

Desired Settlement: Our refund and an explanation why it cost us $30.00 to place an order for which we have no product.

Business Response: We are in receipt of your letter dated October 25th forwarding the correspondence from **** **** *******. Our records do indicate a phone order was processed on 9/9/13 with payment of$72.93 applied to the Visa Card as requested for the following:The order was shipped on 9/13/13. A refund in the amount of $52.97 was issued to the Visa Card in which payment was applied for the merchandise value of the return. There was an additional charge applied in the return process for the use of the smart label to return the merchandise. The smart label isa service provided to our customers with every shipment for the customer's convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label that is deducted when the return is processed at our warehouse. (Copy enclosed) Hatband's shipping charges are only reimbursed in the return process if the reason for return is due to defective or Hatband Error.Due to previous correspondence received a refund in the amount of $8.99 was issued on 10/25/13 for the smart label charged applied when the return was processed. We are processing an additional refund in the amount of 10.97 for the shipping/ handling charge incurred on the order. lfl may be of further assistance please contact me at ###-###-####.

11/16/2013 Problems with Product/Service
11/16/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased several items from Haband on September 23, 2013. I had to return and exchange a few items because they weren't as described online. I returned the items using the paid postage provided in the package. When I contacted customer service I was told I would have to pay for shipping and the cost would be deducted from the refund for one of the items and I would have to pay shipping charges for exchanged items. She would not listen to anything I said. She told me I was wrong and I would just have to pay the money. I couldn't understand why a return postage was provided if I would be charged regardless. Customer service was not helpful and I hung up the phone frustrated. I attempted to contact corporate and asked for the phone number and address. The customer service agent gave me a fictitious phone number and address. I'm at a loss and don't know who to contact.

Desired Settlement: My ultimate goal is to have a refund for the shipping as well as an exchange for the items I returned. I asked for a complete refund at the end of the conversation because I was so frustrated. I would like the items I ordered without paying the extra shipping charges. I paid shipping when I originally ordered my items. Why should I pay it again? Other online companies send a shipping label to make things more convenient for the customer.

Business Response: We are in receipt of your letter dated October 23rd forwarding the correspondence from ***** ***.. Our records do indicate a return was received and processed for a refund on 10/22/13 from an Internet order #******* as follows

AlN Ultra Corduroy Slacks — Burgundy 8.00
Pleat Neck Tee- Butter @ 4.80
Pleat slack — blue - @8.00
D1v Tudor Coat — camel @ 19.20

here was a 20% discount applied to the order when it was processed. A refund / credit in the amount of 39.96 was processed to the Visa Card in which payment was applied for the merchandise value of the return. However there was an additional 8.99 charge applied in the return process for the use of the smart label used to return the merchandise. . The smart label is a service provided to our customers with every shipment for the customer’s convenience to return any merchandise if necessary. However the label does advise the customer that there is an $8.99 fee for the use of the label that is deducted when the return is processed at our warehouse. (Copy enclosed) Haband's shipping charges are only reimbursed in the return process if the reason for return is due to defective or Haband Error.

We apologize for any inconvenience Ms. ***n feels she has experienced in this matter. As we value our relationship to our customer we have processed an additional refund in the amount of 8.99 for the charge applied for the smart label. We trust this will resolve  ***n’s issue with her order and refund but hope she understands our return policy for future orders.

11/14/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Aug 13,2013 my mother mailed a check for $65.98 for 3 items from their mail order catalog. She forgot to enclose the order paperwork and sent a letter detailing the payment made, check number, amount, and items in a letter dated Aug 20. She also had ordered, but not paid for 3 pairs of slacks, totalling $21.00 on a previous purchase. Sep 17, 2013 Haband sent past due letter requesting payment of the 3 items showing the amount due as $53.95. Note, she had already sent them payment for $65.98. The letter is signed from ****** *****, Haband Company, Inc. Sep 29, 2013, I called customer service asking for the items to be sent or a refund of the $65.98. The customer service rep said the $21.00 had been deducted from the $65.98 and the remaining $44.98 would be refunded. Oct 21, we still had not received the refund. I call customer service again and this rep couldn't find any records of her account or the check sent or the refund and suggested I called Biling. Oct 21, I call Billing (###-###-####); that rep said she would open a case to a "higher" level - she also couldn't find any records and said it would take 3-4 days to research. I gave them my cell phone and have never heard back. Nov 3 - still no refund check - I am writing them a final letter today and letting them know I am filing a complain for fraud with the Better Business Bureau. The order address is listed in their letters as 29 Alberigi Drive, Jessup, PA 18434-1833. Please investigate, so my mother is refunded the amount due her. Regards, ****** ******

Desired Settlement: Haband is responsible for refunding an overpayment of $44.98 (their calculation) immediately. We have waited nearly 2 months for this to be resolved.

11/13/2013 Problems with Product/Service
11/5/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Ordered merchandise and 3 weeks later still not arrived. My check cleared the bank. Emailed Haband and they said I had to wait 30 business days. So I waited. Then they informed me that the merchandise was returned to them by a Mrs ******** (who is she?). I never received the itmes. They offered to send me a refund but I wanted the merchandise. The claim to have put a check into the mail to me but it is for $21.98 less than I paid them. I wish I had the merchandise but they appear to ignore my request that it still be sent. And if they won't send me the items, why won't they send me a full refund? I would like to have my order and if they have something against me, then a FULL refund.

Desired Settlement: Items ordered or if not possible, then a Full refund.

Business Response: We are in receipt of your letter dated October 23rd forwarding the correspondence from ******* *******. Our records do indicate a mail order was received on 9/20/13 with check payment **** in the amount of$189.91 for men’s apparel. The order was shipped on 9/27/13 to Mr. ******* at *** ***** ** **** ** ****** *** *****

On 10/16/13 the merchandise was received returned and processed for a refund. A refund check ******* was issued in the amount of 167.93 on 10/16/13 for the merchandise value of the return. Two additional refunds have been processed for the shipping charges incurred on the order. Refund check ****** in the amount of$12.97 and refund check ******* in the amount of 8.99 were issued on 10/23/13. We apologize for any inconvenience Mr. ******* has experienced in this matter. lfl may be of further assistance or if the refunds are not received please contact me at ###-###-####.

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.  I do wish I understood how and why the parcel was returned to Haband, for never was it delivered to my address.  I repeatedly notified Haband of my missing merchandise and was sent form letters saying I should be patient.  When finally Haband notified me that the parcel was again in their care, I asked the order to be filled, for I wanted the merchandise.  But they ignored my request.  Again and again, I asked that the merchandise be re-sent to me but finally almost 2 months after placing my order, I had the refund.  I still wonder why I never got the items ordered and who was it delivered to and why it failed to reach me or my family at our address. 

Will I order from Haband in the future?  Certainly, I will not.  Although they refunded my money, they have been less than the retailer that I expect to do business with. 


Regards,

**** *******




















10/26/2013 Billing/Collection Issues
10/16/2013 Problems with Product/Service
10/14/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: on the 8th of September i have placed an order at Haband, i have paid extra money for express shipping , i wanted to get this item as a gift due of my traveling back home , i got an email confirmation that the items has been shipped on the 10th of September, between this date i have called 3 times to check when is the shipment will arrive, because i have never received a tracking number, even when i emailed them that i would like to receive the tracking number and never received any answer. i called on Friday the 13th of September , to check one more time and i was assured that the latest that i will receive the items was on Monday, , which is the 5th business day of the express shipping. today - Monday - the 16 th of September, i called to the customer service and received hesitating answers about my shipment, i asked to talk to a manager that just offered me a refund and did not understand my fustration, that i have called many times to check the status of this delivery, i am flighing over seas on Tuesday- tomorrow, and now all i got is nothing, after i paid a good amount for this item plus express shipping , the customer service just tried to get rid of me on the phone, did not gave me any straight answer where is the shipment , did not understand that refund is not the solution , and i need the items till the end of today . till now i do not know where are the items, did not receive any tracking number, did not receive any straight answer, and been treated in a very unprofessional way

Desired Settlement: I WANT MY DELIVERY TO TAKE PLACE BY TODAY, AS PROMISED PLUS A COMPENSATION FOR THIS WHOLE MESS

Business Response: Our records indicate a web order was received for (2) Pajama Sets with payment of$66.95 being applied to a Visa Card. The Order Was '9/10/13 by priority mail to the address provided: ** *** ***** ******** *** ***** Our website does advise the customer that for Fed- Ex shipping we need a physical address for delivery as Fed- Ex does not ship to PO. Boxes. Please see attached. We apologize for any inconvenience Mrs. ****** has experienced in this matter. We are processing a refund / credit in the amount of $66.95 for reason of non-delivery. The refund will be issued to the Visa Card in which payment was applied. If I may be of further assistance please contact me at ###-###-####.

10/14/2013 Problems with Product/Service | Complaint Details Unavailable
10/13/2013 Problems with Product/Service
10/9/2013 Problems with Product/Service | Complaint Details Unavailable
10/7/2013 Problems with Product/Service
10/7/2013 Problems with Product/Service
10/4/2013 Problems with Product/Service | Complaint Details Unavailable
10/2/2013 Advertising/Sales Issues | Complaint Details Unavailable
9/29/2013 Problems with Product/Service
9/27/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I placed an order for clothing and received 2 items shipped separately from the rest of the order. I paid for those 2 items as I had opened them but canceled the rest of the order because I had recently lost weight and knew the items would not fit. The post office received a box but was unable to deliver because I was not at home. I called the post office to tell them that I had canceled the order and to just return the package. I assumed that was the end of the matter but I have continued to receive bills stating I owed money. I have spoken to several individuals at Haband who told me I was paid in full and yet I still continue to receive bills. Recently, I have starting receiving phone calls from Comenity who I understand handles the credit card services for Haband. I informed them that I do not owe Haband any money and yet I am still receiving harassing phone calls and bills. I never received any additional merchandise after the two items, which I paid for, and I do not intend to pay for something I never received.

Desired Settlement: I want this account to show that I do not owe money for something I never received. I do not want Haband to continue sending me mailings of any kind when I have told them I no longer want to receive any of their catalogs. I want their business partner Comenity to stop hounding me for money I do not owe.

9/23/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered some shoes from Haband. After nearly 2 weeks of the item being on back order, I was delighted to see it shipped. When I got it, it wasn't the correct item, and on the statement it had a asterisk with a note explaining that instead of cancelling the backordered order, they sent me something similar, which was not authorized at all, and that in order to get a refund, I must send the item back and pay for the shipping myself. It's ludacris to expect that I pay for shipping back for an item they had no authorization to send me in place of the item I ordered

Desired Settlement: I wish for Haband to send me a refund in full amount and print a RMA for me to ship their product back. I don't want it, it should have never shipped, and all I want is to get my money back without having to pay more for their mistake.

Business Response: In response to your recent correspondence dated August 21, 2013 regarding Mr. *****‘s complaint. Our research has shown the following order was placed on August 3, 2013 over the internet in the amount of $23.99 for the following order:

EZM LITE STEPPERS 8 M15 15 LIGHT B 1 $29.99

XDB XDB-20% - - - 1 -$6.00                                          Total ' $23.99


As we value Mr. ***** as a customer we have issued a refund to his Visa Card in the amount of 23.99 for the incorrect merchandise, and have sent Mr. ***** a Pre—Paid postage label on August 20, 2013 for the return of the incorrect item.We are sincerely sorry we disappointed Mr. ***** and apologize for any inconvenience he has ' experienced in this matter. If any additional information is required, please feel free to contact me at ###-###-####.

9/22/2013 Delivery Issues
9/20/2013 Problems with Product/Service | Complaint Details Unavailable
9/16/2013 Billing/Collection Issues
9/15/2013 Problems with Product/Service
9/5/2013 Problems with Product/Service
9/5/2013 Delivery Issues | Complaint Details Unavailable
9/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Back in November/December 2012 I bought some clothes from this vendor to donate to a local nursing home. My purchase was supposed to be eligible for free shipping. The cost of shipping the goods was $14.97. In February 2013 I noticed that Haband charged me for shipping ($14.97) separately in January. I thought that was odd since I placed the order before the Christmas holiday. I called them and they reimbursed the cost. I was reconciling my bank account today and noticed that they have been charging me $14.97 each month since then. I have not called them yet but thought to follow up with your agency since I had initially filed a report in February as well. I don't recall what they had told me then (though I'm sure you have record of it.). At the time, the Haband rep didn't seem very responsive which is what led me to contact BBB. I do recall saying then that I didn't want to make a big deal of it given the small charge but wanted to alert BBB in case other complaints came in. Today, I would like to do more given the monthly unauthorized charges to my bank card.

Desired Settlement: I would like for the company to refund the unauthorized withdrawals from my bank card and ask that they not withdraw any more money without permission. Below is my online bank record for reference: ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *** **** *********** ** ***** ****** ********** ***** **** *********** ********** *********** ** ***** ****** ******** ********** ***** **** *********** ********** *** **** *********** ** ***** ******

Business Response: In response to your recent correspondence dated July 31st forwarding the correspondence from Anna Rojas, our records indicate that an enrollment for the Haband VIP Plus was accepted while placing a web order that was received on 12/01/12 for men’s shirts and apparel.We consider our VIP Plus program to be a valuable offering that provides compelling benefits to our customers. Shoppers who are interested in the offer click on the applicable banner ad and are taken to a website that explains the features of our VIP Plus program (savings on leisure, entertainment, shopping and travel), provides full disclosure of offer terms, including billing terms, and provides a means to accept the offer of program membership. Customers are also directed, through multiple references, to the Offer Details. After completing a Haband purchase, a customer wishing to accept our Haband Rewards membership offer is required, as part of the program enrollment process, to enter their email address and zip code as their electronic signature and click the “Join Now!” button to accept our membership offer as described in the Offer Details . Our records indicate that Ms. Rojas was enrolled in the program on 12/01/12 while placing a web order for the shirts. We have however contacted our partner company that administers our VIP program and have received confirmation that the membership has been canceled and a full refund of the (7) monthly fees $14.97 and the 1.99 trail fee has been processed and will be issued to the credit card in which payment was applied. We apologize for any inconvenience or misunderstanding Ms. Rojas has experienced concerning the offer.It you require additional information please contact me at ###-###-####.

8/25/2013 Problems with Product/Service | Complaint Details Unavailable
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7/29/2013 Problems with Product/Service
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1/25/2013 Guarantee/Warranty Issues | Complaint Details Unavailable
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1/23/2013 Delivery Issues
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12/31/2012 Advertising/Sales Issues
12/31/2012 Problems with Product/Service
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12/31/2012 Delivery Issues
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10/12/2012 Problems with Product/Service
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