BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Dr. Leonard's Healthcare Corp.

Phone: (732) 225-0100 Fax: (732) 225-0302 View Additional Phone Numbers 100 Nixon Ln, Edison, NJ 08837 http://www.drleonards.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers mail order catalog.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dr. Leonard's Healthcare Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dr. Leonard's Healthcare Corp. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 20
Delivery Issues 12
Guarantee/Warranty Issues 2
Problems with Product/Service 30
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

1 Customer Review on Dr. Leonard's Healthcare Corp.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 31, 1994 Business started: 01/01/1970 in NY Business started locally: 01/01/1994 Business incorporated 12/01/1993 in NJ
Type of Entity

Corporation

Business Management
Mr. Joseph Albanese, Vice President Finance & CFO Ms. Leigh Tricamo
Contact Information
Customer Contact: Ms. Leigh Tricamo
Business Category

Mail Order & Catalog Shopping Product Sales - General

Alternate Business Names
Dr. Leonards Health Care Catalog Modern Coupon Systems
Additional Information

BBB has received several recent inquiries and complaints concerning the Passport to Health program. Dr. Leonard's confirms this is a free trial membership program that offers member discounts within a provider network on medical procedures, supplies, and prescription drugs. The program is generally offered to select consumers calling in to place an order or on follow-up calls after orders are placed for merchandise. Following a catalog purchase, consumers are offered $50 in coupons to review the Passport to Health program free of charge for 30 days. Consumers are advised that if they do not contact the company within the 30-day free trial period, they will be billed a $29.99 monthly membership fee. All the calls are recorded and monitored to make sure the company is compliant with the federal and state laws. By law, a company must tell consumers that their account will be charged monthly unless they call to cancel within the designated time frame. Consumers who feel they have been enrolled in these programs without their agreement or knowledge should contact the company at 1-888-363-5822 or file a complaint with the BBB.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.