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          Atlas Lock & Key Company, Inc. has 1 locations, listed below.

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            Business ProfileforAtlas Lock & Key Company, Inc.

            Locksmith

            Current Alerts For This Business

            Licensing:
            BBB confirmed that Atlas Lock & Key Company, Inc. had not obtained a necessary license from Fire Alarm, Burglar Alarm and Locksmith Advisory Committee. BBB encourages you to contact the following agency or agencies to confirm this information: - http://njconsumeraffairs.gov/fbl/fbl_consumers.htm - 9735046245
            Licensing:
            On 08/31/2019 BBB confirmed that Atlas Lock & Key Company, Inc. had not obtained a necessary license from Board of Examiners of Electrical Contractors. BBB encourages you to contact the following agency or agencies to confirm this information: - http://www.njconsumeraffairs.gov/electric/ - 973-504-6410

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Decorative Hardware for the home, Handle Sets, Knobs, Levers., Dead Bolts, Door Closers, Safes, Panic Bars, Key Duplication - Car, commercial buildings, home

            Business Details

            BBB File Opened:
            5/5/2005
            Years in Business:
            51
            Business Started:
            1/1/1973
            Business Started Locally:
            1/1/1973
            Business Incorporated:
            1/1/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 34LS00011200 for this business, issued by Board of Examiners of Electrical Contractors. The expiration date of this license is 8/31/2019.

            These agencies may include:

            Board of Examiners of Electrical Contractors

            PO Box 45006

            Newark NJ 07101

            (973) 504-6410

            http://www.njconsumeraffairs.gov/electric/

            BBB records show a license number of 34LX00003100 for this business, issued by Fire Alarm, Burglar Alarm and Locksmith Advisory Committee

            These agencies may include:

            Fire Alarm, Burglar Alarm and Locksmith Advisory Committee

            P.O. Box 45042

            Newark NJ 07101

            (973) 504-6245

            http://njconsumeraffairs.gov/fbl/fbl_consumers.htm

            Type of Entity:
            Corporation
            Business Management
            • Ms. Barbara M Cimilluca-Rowan, Office Manager
            • Mr. Alfred VanAlstyne
            Contact Information

            Customer Contact

            • Mr. Alfred VanAlstyne
            Additional Contact Information

            Fax Numbers

            • (201) 261-7221
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I will start by saying I have never written a review for a business. Our experience with Atlas was the worst we have ever dealt with. We needed two new key fobs for our car. After calling to set up an appointment, we were told we could bring in key fobs and they would program them. We made the appointment for 10AM on a Monday. After waiting for over an hour for the car to be looked at, we were told the car was unable to start. We were told we would need the car to be towed. We took the car to the Nissan dealership; it was there that we were told that the BCM was fried and it would be $1800 to fix. I called the owner of Atlas, Al, who was very understanding at first. I expressed how upsetting this was. Al told us he would work with us on the cost once the bill came in. We called countless times and FINALLY received a call back weeks later. Al suddenly changed his mind and said it was our fault for bringing “bad” keys. This company has a system that checks keys before they program them, which wasn’t done. Ultimately, Al said he would pay $255 (the cost of the tow truck) even though the bill was $1800. It has now been over 2 months that since this incident and Al refuses to return our calls and no check was ever sent. Stay far away from this business! Untrustworthy and horrible customer service.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Local BBB

            BBB Serving New Jersey

            BBB Reports On

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