BBB Business Review

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BBB Accredited Business since

Totaram Jewelers Online

Phone: (609) 945-1102 Fax: (732) 940-8562 107 Princess Dr, N Brunswick, NJ 08902 http://www.totaram.com


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Description

This company sells 22K gold and 18K diamond jewelry imported from india which is sold online at their website http://www.totaram.com/


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Totaram Jewelers Online meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Totaram Jewelers Online include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Totaram Jewelers Online
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 06, 2008 Business started: 02/16/2000 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rajneesh Gupta, President
Contact Information
Principal: Mr. Rajneesh Gupta, President
Business Category

Jewelers - Retail Jewelry Stores (NAICS: 448310)

Products & Services

Totaram Jewelers Online offers the following product(s): 18K Diamond Bangles, 18K Diamond Bracelets, 18K Diamond Earrings, 18K Diamond Jewelry, 18K Diamond Necklaces, 18K Diamond Pendants, 18K Diamond Rings, 22K Gold Arm Vankis, 22K Gold Bangles, 22K Gold Bracelets, 22K Gold Chains, 22K Gold Earrings, 22K Gold Hoops, 22K Gold Jewelry, 22K Gold kumkum boxes, 22K Gold Mangalsutras, 22K Gold Necklaces, 22K Gold Pendants, 22K Gold Rings, 22K Gold Tikka, 22K Gold Vaddanams, 22K Gold Watches

Method(s) of Payment
Checks, Money orders, Credit Cards, Debit Cards, American Express, Mastercard, Discover, Visa Cards
Refund and Exchange Policy
EXCHANGE: If for any reason you do not like the item you have bought, you may return it for an even exchange or a store credit, within 30 days from the day you receive your order. If you exchange, they will charge the difference if any, to the same credit card used originally.  You will need to pay the shipping charges for the exchanged item.
RETURN: They charge a 15% re-stocking fee on all returned items for which you need the money refunded back to you. This re-stocking fee does NOT apply if you exchange the item. Sorry, they cannot issue full refunds without charging a 15% restocking fee because the credit card usage fees are not refundable and there are other costs involved which they incur. If you require a refund on your credit card, they will issue it after deducting the restocking fee and the shipping charges.
CANCEL: They will charge a 15% re-stocking fee on ALL cancelled orders (even if the order has not been shipped, even if it is cancelled 1 second after placing the order)
Alternate Business Names
Totaram.com
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.