BBB Accredited Business since
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WebiMax is an International digital marketing agency that provides Search Engine Optimization (SEO), Paid Search (PPC), Social Media, Reputation Management and Website Design services.
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A BBB Accredited Business since
BBB has determined that WebiMax meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for WebiMax include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ken Wisnefski, Founder/CEO
Internet Marketing Services Web Design Search Engine Optimization Services Custom Computer Programming Services (NAICS: 541511)
2 Aquarium Dr Ste 140
Camden, NJ 08103 (888) 932-4629 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Webimax charged The ***** Companies for setting up a website , services were not rendered at all. They owe us a minimum of $12,000.00 for services paid for and not delivered. In terminating use of their services we not only found out that none of the work we paid for was completed, in hiring programming people now individually that we didn't even have an operable she'll of a website. Absolutely NOTHING functioned. So we have to start back at square one. We should have been able to have basic website by minimum early September 2015. Now we have already lost money, months of what should have been an operating site and now additional expenses of having to fix and create what should have been done. It is fraudulent to take money and not provide the services promised. They refunded one unauthorized charge of $7500 after being called on it. We are seeking this $12k to be paid to us immediately and we will not ask for any additional damages or loss of income due to their out right negligence. Thank you and I look forward to a quick resolution. ***** *********
Desired Settlement: Refund of $12,000.00 and letter of apology for taking funds and not providing services.
In response to the complaint, we have been in direct contact with our client to resolve and have refunded $7500.00. They signed a 6 month Digital Marketing Agreement of $7500 a month, which is attached. As a result of the 6 month contract we lowered our costs. We completed the work and any that was outstanding is related to the fact that we are on waiting on their approvals for work that was completed. We did refund $7500 and agreed to not hold them to the 6 month agreement of $7500.00 a month in Digital Marketing Services. We feel that we have done all of the other work and have already made concessions to them. We look forward to resolving this amicably.
Business Response: Our client is trying to extort us for a refund for work we completed. We have asked to speak directly to the owner who was working with us initially or their counsel but they keep trying to demand a refund for work we completed. Our client cancelled a 6 month agreement of $7500 a month in Digital Marketing Services. We promptly provided a refund of $7500.00 for work that was not completed. We would like to speak directly to the owner or their counsel to further resolve this matter.
We have signed contracts for the web design and digital marketing services that were delivered to our client. The website was launched on November 2, 2015. We want to resolve this amicably and address all concerns with the owner. We have yet to be able to speak to speak with him directly to discuss any issues with the website.
We were made aware on 1/11/2015 that our client has also charged back Month 1 Services of $7,500 and the final web design billing of $1,125.00. We are willing to not fight the charge back of $1,125.00 to resolve this matter. However, we stand by the fact that the work was delivered and completed.
Please send all documentation to WebiMax, * ******** ***** ****** ** ***** ***** *** so we can review and address with the owner.
Per the owner: We have evidence of fraudulent actions on the part of Webimax taking payment for a completely unusable, non marketable site. It is completely non functional. We have to begin from square one. We have enough evidence that $8625.00 is more than reasonable to amicably resolve this issue that has been dragging on beyond a reasonable time frame.
Business Response: We disagree with our clients claims as we delivered a functional website. There were no complaints or concerns raised along the way until they asked for a refund. We have already made concessions. We would like to speak with the owner to directly address all concerns. Thank you.
The owner did speak with their representatives through email and phone several times. The website was not functional and we have proof from professional web designers and builders that MANY essential components were missing to even make work in the simplest way. The theme was one that could be obtained for free not something unique and only obtain through them. This communication is coming from the owner. He will assume from this continued evasion that the business is stalling and being unprofessional. The owner already had several unsuccessful conversations with the company and was give the run around. He is heavily working to get the site up and running
Read Complaint Details
Complaint: We contacted Webimax about get us some links for our business and getting found on the right keywords. They charged $500.00 per month and did not do what they said they would do. We told them we had in been in business for 12 years and we knew which keywords people searched for but they chose to use words easy for them and then we told them we did NOT want to use ****** **** or ******** because these did not work in the past and they did ****** **** anyway....and then we canceled our services and I told them that I thought they owed us a refund but the refused and also charged us another payment of $500.00. One thousand dollars for nothing and if you look them up under complaints there are dozens and dozens of people saying they were ripped off by this company...this is wrong and I want my money back.
Desired Settlement: I want my $1000.00 dollars and back.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Please cancel this complaint # ******** against Webimax the company has agreed that they will not dispute the charges against my credit card therefore I will receive my refund with a couple of weeks.
|3/23/2015||Billing/Collection Issues | Complaint Details Unavailable|
|2/11/2015||Delivery Issues | Complaint Details Unavailable|
Customer Reviews Summary