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This business is not BBB accredited.

Nilima Inc.

Phone: (800) 704-0692 Fax: (800) 704-0692 10 Cambridge Dr, Howell, NJ 07731 http://www.nilimarugs.com View Additional Web Addresses

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This company is an online retail store which provides a one-stop source for home furnishing products.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Nilima Inc. include:

  • 24 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 24 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

24 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 10
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nilima Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 31, 2007 Business started: 10/28/2004 in NJ Business incorporated 10/28/2004 in NJ
Type of Entity


Business Management
Mr. Shashi Singh, CEO
Contact Information
Principal: Mr. Shashi Singh, CEO
Business Category

House Furnishings & Services Carpet & Rug Dealers - New All Other Home Furnishings Stores (NAICS: 442299)

Method(s) of Payment
Credit Cards
Visa, Amex, MasterCard, Discover
Refund and Exchange Policy
If the product you received is not as per your expectations and specifications, or perhaps it does not equip with your décor well, you will not be bound to keep it if you don’t want it or which may not be of right use for you

You are devoid of returning your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. 
Please Note - Any upgraded shipping costs will also not be refunded. Some products may be offered with free shipping, so please be aware that if you return one of these products the actual outbound shipping costs will be deducted from your return refund.
 In addition some items carry a restocking fee which will be deducted from your refund if you wish to make a return. Nilima Home Store Gift Certificates are nonreturnable. Please keep in mind that once an order has been processed for shipping, it cannot be cancelled. If you refuse an order, it will then fall under the standard return policy, where roundtrip shipping costs will be deducted from your refund. For exceptions and information specifically tailored to certain product categories, please refer to the links below:Flooring Return InformationRugs Return InformationClearance Items Return Information
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, business cannot accept returns of products that have been modified or re-assembled.
In addition to that, their would be certain items which may not be eligible for return as neither
the business nor the suppliers can take them back. Such items will be clearly marked on the product’s page for you best knowledge.

If you received a qualifying order as a gift that you don’t need or can’t use, you may return it for a refund in store credit without needing any help from the person who gave you the gift. Store credit will be applied to your account once the return is fully processed. If you don’t already have an account, you will need to set one up while entering your return request. To request a gift return, please visit the Self-Service Return Center. Note that gifts purchased from retail partners such as Amazon Marketplace are not eligible for refunds in store credit; in these cases the refund must be issued to the original payment method. If you have any questions about whether a product can be returned, please call the business. Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?" 

Returning An Item Or Order
Click on the "My Account" link on this page and click RMA and then select the order you want to return. Follow instructions, its self explanatory.
Alternate Business Names
NilimaHome.com NilimaRugs.com

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.