Business ProfileforTropicana Casino & Hotel

We stayed at Tropicana hotelFebruary 11th. . We went Downstairs and as we were Returning upstairs we got stuck in the Elevator. We were stuck in there for at least an hourwe kept calling for help and kept getting told. They were calling a techniciani went into a full panic attack and couldn't breathe and was overheated. I was terrified. I was screaming for them to open the door. When the technicians arrive all We could hear is them discussing that. They couldn't get us out which panicked me even more. We were stuck in the elevator with a retired fireman who kept yelling to them. You have to call the fire department. We have a woman in distress and she's not doing too well. Which was me I had to strip down to practically my bra at One pointthe elevator shot down from the 53rd floor to the casino so fast it terrified all of us. It wasn't until so much later that they finally called the fire department. Why wasn't that done immediately?When we finally got out, there was a crowd outside of Super Bowl.People And I had to be held up physically by staffto be taken outside to cool off and breathe.The entire stay was ruined.I couldn't sleep the entire night. Terrified of the morning that I would have to get back on that elevator not once. Did someone check on us or even offer a water? For compensation, we had set up to pay extra for a late checkout. But we never got to enjoy the room because because of our terrifying ordeal. I am now terrified to even stepfoot in an elevator. I feel so traumatized for being trapped that long and hearing them. Discuss that they couldn't get us out. It waunprofessional and for such a big hotel. They should have adequate people that can open an elevator I've sent 3 or 4 emails over the past few days since I got home and have heard nothing back..I want my room refunded at the very least. And I will be talking to a lawyer. This was not okay and I was completelyembarrassed to be practically my undergarments. In front of all those people