BBB Business Review

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This business is not BBB accredited.

Tropicana Hotel & Casino

Additional Locations

View Additional Phone Numbers 2831 Boardwalk, Atlantic City, NJ 08401 View Additional Web Addresses ! There is an alert on Tropicana Hotel & Casino !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tropicana Hotel & Casino include:

  • Failure to respond to 5 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Factors that raised the rating for Tropicana Hotel & Casino include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tropicana Hotel & Casino
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2003
Business Category

Hotels Resorts

Alternate Business Names
Tropicana Casino And Resort
Additional Information

Tropicana also filed a motion seeking approval of proposed bidding procedures for a court-supervised auction. The bidding procedures, if approved, would require interested parties to submit binding offers to acquire the Tropicana within approximately 30 days, and, assuming qualified bids are submitted, an auction would be held within approximately one week of the bid deadline. A court hearing approving the sale to the winning bidder is expected to be held within approximately two months, with a final closing to occur several months later, after the Commission has had an opportunity to review and approve the interim casino license application of the winning bidder.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.