BBB Business Review

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This business is not BBB accredited.

Stanley Warranty

Additional Locations

Phone: (888) 782-6539 Fax: (800) 764-3049 560 Sylvan Ave Ste 3032, Englewd Clfs, NJ 07632 View Additional Web Addresses


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Description

A Safety Club offers Benefits such as Shopping Discounts, Automotive Discounts, Dinning Discounts, Parts discounts, benefits also include Extended Warranties for Electronics, Appliances, Computers, Home Appliances, Systems and more.

Before submitting a complaint, Stanley Safe Club kindly requests that consumers contact their resolution department to try and resolve the issue. You may call 1-888-STANLEY and ask for a resolution Supervisor or simply email them at Resolutions@StanleyWarranty.com


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Stanley Warranty include:

  • 531 complaint(s) filed against business
  • Failure to respond to 95 complaint(s) filed against business
  • 51 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Stanley Warranty include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

531 complaints closed with BBB in last 3 years | 265 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 48
Billing/Collection Issues 37
Delivery Issues 28
Guarantee/Warranty Issues 83
Problems with Product/Service 335
Total Closed Complaints 531

Customer Reviews Summary Read customer reviews

1 Customer Review on Stanley Warranty
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 23, 2012 Business started: 08/18/2007 in NJ Business incorporated 08/18/2007 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Stan Mankovsky, Managing Partner
Business Category

Home Warranty Plans Clubs

Products & Services

Stanley Warranty sells the following brand(s): Own Brand

Method(s) of Payment
All major Credit Cards, Checks, ACH Debit
Refund and Exchange Policy
30 Days Money Back Guarantee. Additional information maybe found in Stanley's Terms and Conditions posted on the website at www.StanleyWarranty.com


Alternate Business Names
Stanley Safe Club
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.