BBB Business Review

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This business is not BBB accredited.

Select Home Warranty

Find a Location

Phone: (855) 267-3532 View Additional Phone Numbers 1 International Blvd Ste 400, Mahwah, NJ 07495

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Select Home Warranty offers warranty services for home systems and appliances.

Select encourages consumers to try to resolve any concerns or disputes directly with the company first before filing a complaint. The company can be contacted at  1-855-267-3532 or at to help resolve consumer concerns. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Select Home Warranty include:

  • 852 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Select Home Warranty include:

  • Length of time business has been operating
  • Response to 852 complaint(s) filed against business

Customer Complaints Summary Read complaint details

852 complaints closed with BBB in last 3 years | 526 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 45
Billing/Collection Issues 45
Delivery Issues 19
Guarantee/Warranty Issues 194
Problems with Product/Service 549
Total Closed Complaints 852

Customer Reviews Summary Read customer reviews

108 Customer Reviews on Select Home Warranty
Customer Experience Total Customer Reviews
Positive Experience 10
Neutral Experience 10
Negative Experience 88
Total Customer Reviews 108

Additional Information

BBB file opened: December 06, 2012 Business started: 01/13/2012 in NJ Business incorporated 01/13/2012 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Scott Shrem, President Mr. Alex Winters, VP of Customer Service
Contact Information
Principal: Mr. Joseph Scott Shrem, President
Customer Contact: Mr. Alex Winters, VP of Customer Service
Business Category

Home Warranty Plans


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.