BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Choice Home Warranty

Find a Location

Phone: (888) 531-5403 Fax: (732) 520-6461 1090 King Georges Post Rd, Edison, NJ 08837

BBB Business Reviews may not be reproduced for sales or promotional purposes.


A Choice Home Warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.

Before submitting a complaint, Choice Home Warranty requests that consumers contact Tracy M. to try and resolve the issue. Tracy can be contacted at or 732-243-5964.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Choice Home Warranty include:

  • 2191 complaint(s) filed against business

Factors that raised the rating for Choice Home Warranty include:

  • Length of time business has been operating
  • Response to 2191 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2191 complaints closed with BBB in last 3 years | 1312 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 138
Billing/Collection Issues 40
Delivery Issues 41
Guarantee/Warranty Issues 706
Problems with Product/Service 1266
Total Closed Complaints 2191

Customer Reviews Summary Read customer reviews

476 Customer Reviews on Choice Home Warranty
Customer Experience Total Customer Reviews
Positive Experience 282
Neutral Experience 9
Negative Experience 185
Total Customer Reviews 476

Additional Information

BBB file opened: May 19, 2009 Business started: 05/18/2008 in NJ Business incorporated 05/18/2008 in NJ
Type of Entity


Business Management
Mr. Victor Mandalawi, President
Contact Information
Principal: Mr. Victor Mandalawi, President
Business Category

Home Warranty Plans Other Direct Insurance (except Life, Health, and Medical) Carriers (NAICS: 524128)

Alternate Business Names Home Warranty Administrators

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.