BBB Business Review

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BBB Accredited Business since

Total Home Supply LLC

Phone: (973) 406-4700 View Additional Phone Numbers 267 Passaic Ave, West Caldwell, NJ 07006 http://www.totalhomesupply.com


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Description

Amana PTACs, GE Zoneline, LG Mini Split Air Conditioners, Friedrich Mini Split Air Conditioners, Williams Furnace Company, Empire Comfort Systems Heaters and Gas Log Sets, Prestyl Infrared Heaters, Verona Appliances, Viking Appliances, and More.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Home Supply LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Total Home Supply LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Total Home Supply LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 19, 2010 Business started: 01/01/2010 in NJ Business incorporated: 01/01/2010 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Luongo, Managing Member Mr. Mickey Luongo Sr., VP
Contact Information
Principal: Mr. Mike Luongo, Managing Member
Business Category

Heating Equipment Appliances - Major - Dealers Air Conditioning Supplies & Parts

Products & Services

Total Home Supply LLC sells the following brand(s): Amana, Aprilaire, Ashley Furniture, Bradford White, Catnapper, Daikin, Electrolux, Empire Comfort Systems, Friedrich, GE, Klaussner , LG, Marvel, Modine, Reznor, Samsung, Viking, Williams Furnace Company

Total Home Supply LLC offers the following product(s): Air Conditioners, Appliances, Faucets, Fireplace Log Sets, Furniture, Gas Heaters, Generators, Industrial Heaters, Mini Split Air Conditioners, Outdoor BBQ Grills, Sinks, Water Heaters

Method(s) of Payment
American Express
Visa
Master Card
Discover
Refund and Exchange Policy
If a customer is unhappy with ​a purchase ​they may return it within 20 days of receipt. ​Customers may request a replacement item or a refund. Only Ductless Mini Split Air Conditioners, Generators, and any installed Appliance or Air Conditioner are exempt from this policy. These items are not returnable.  ​Customers are responsible for all shipping charges associated with their order.
Service Area
Nationwide
Alternate Business Names
TotalHomeSupply.com
Additional Information

Nationwide sales of Heating and Air Conditioning Products, Appliances and Furniture specializing in unique solutions for unique needs.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.