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          Service Professionals Inc. has 1 locations, listed below.

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            Business ProfileforService Professionals Inc.

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.25/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/23/2017

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers residential plumbing, heating, and air conditioning.

            Products & Services

            Plumbing, heating, air conditioning, electrical, sewer repair, pipe lining

            Business Details

            BBB File Opened:
            2/21/2003
            Years in Business:
            30
            Business Started:
            1/3/1994
            Business Incorporated:
            1/3/1994
            Accredited Since:
            5/23/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 36BI00989700 for this business, issued by State Board of Examiners of Master Plumbers

            These agencies may include:

            State Board of Examiners of Master Plumbers

            PO Box 45008

            Newark NJ 07101

            (973) 504-6420

            http://www.nj.gov/lps/ca/nonmedical/plumbers.htm

            BBB records show a license number of 13VH01716800 for this business, issued by NJ Division of Consumer Affairs

            These agencies may include:

            NJ Division of Consumer Affairs

            124 Halsey Street, 7th Floor, PO Box 45027

            Newark NJ 07102

            (973) 504-6200

            https://newjersey.mylicense.com/verification/

            BBB records show a license number of 19HC00149800 for this business, issued by State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            These agencies may include:

            State Board of Examiners of Heating, Ventilating, Air Conditioning and Refrigeration (HVACR) Contractors

            PO Box 47031

            Newark NJ 07101

            (973) 504-6250

            http://www.njconsumeraffairs.gov/hvacr

            BBB records show a license number of 34EB00790200 for this business, issued by Board of Examiners of Electrical Contractors

            These agencies may include:

            Board of Examiners of Electrical Contractors

            PO Box 45006

            Newark NJ 07101

            (973) 504-6410

            http://www.njconsumeraffairs.gov/electric/

            • HVAC #19HC00149800

              Plumbing #09897

              Electric Lic #7902

            Type of Entity:
            Corporation
            Alternate Business Name
            • Service Professioinals Inc. DBA Stacey Electric
            Business Management
            • Mr. Richard Bogda, President
            • Ms. Tara Bona, Office Manager
            • Ms. Ellen Cagnassola, Marketing Manager
            Contact Information

            Principal

            • Mr. Richard Bogda, President
            Additional Contact Information

            Fax Numbers

            • (908) 688-8105
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I needed the blow motor assembly replaced for my a/c unit and contacted Service Pro's. I was told on the phone that the service call charge would be $99. Their service tech came out on 9/7/2023 and quoted me $1838 for the job. He also quoted a price of $285 for the service call. When I asked him to break down the material cost from the labor, I was told "we don't do that." After some back and forth, I agreed to the job and unfortunately relented to the tech's unusual request for me to pay half the job up front, and he charged $900 to my ****** even though the job would be done at a later date since they didn't have the part. After he left, I Googled the cost of the motor and found that it runs about $200-$400. I then called Service Pro's back and asked again for transparency on the price, and they once again declined. At this point, I cancelled the job and was told they would immediately refund my card the difference between the $900 charge and the $99 service fee. Also, when I pressed the woman who answers their calls for an explanation of the difference in the service call prices ($99 and $285), she stammered and didn't provide an answer. A few days later, a different company completed the entire job in about an hour and a half at a cost of $650.It is now 17 days later (9/24) and Service Professionals has still not refunded my $800. I challenged this charge with my credit card company (CitiCard) and they have reached out to Service Pro's for their version of the story but have not yet received a reply. Per Citi, had Service Pro's refunded my charge on 9/8, as they claimed they did, it would've posted to my account by 9/15, at the latest.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elaine D

            08/14/2023

            We scheduled an appointment for replacement of our defender canister water purifier. The technician arrived without the defender. He tried to sell us everything under the sun. Service Professionals sold us the unit. Now he told us they dont sell it anymore. When I called to complain, I was told they dont know if they have the replacement in the warehouse. Wouldnt you check before you send the plumber out for the appointment?

            Service Professionals Inc. Response

            08/23/2023

            Dear ******,We appreciate you taking the time to share your thoughts regarding your recent experience with Service Professionals. We'd like to address the points you raised in your message. Firstly, we apologize for any confusion that *** have arisen from **************'s visit. It's important to clarify that prior to the appointment, our customer ********************** representative had informed you, in a recorded conversation, that **************'s purpose for the visit was to gather a material list as well as assess other plumbing concerns you mentioned. We understand that this *** have led to an unexpected situation, and we're sorry for any inconvenience it caused.Regarding your concerns about the technician leaving estimates for other work, we want to clarify that this is a standard practice aimed at providing you with a comprehensive understanding of your home's needs. We understand your reservations, and we're sorry if this aspect of our service caused any discomfort. Your feedback highlights an area where we can better communicate our intentions to our customers.We're pleased to learn that despite the initial miscommunication, you decided to move forward with the work after discussing the matter with our customer ********************** team. Your decision demonstrates your trust in our commitment to delivering high-quality service.Thank you

            Local BBB

            BBB Serving New Jersey

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