Business ProfileforLong Lane Home Services

This company was assigned to us via our home warranty company - American HomeShield. They have replaced our HVAC unit including an air handler and heat strip. We paid $2000 plus out of pocket for the services provided. The system was installed in January 2022. So far it has been serviced 3 times. The first time it was serviced was Mothers day weekend in 2022, then April 2023 and now July 2023 in the middle of 100 degree weather. Each time it was either due to bad wiring, leaky refrigerant and faulty installation. When you call to speak to a manager or owner, the owner has told me "what do you care its not your money". Except it is my money. I pay for the insurance policy and the deductible and the additional out of pocket expenditure. This business completely takes advantage of people with home warranty services. I am 100% convinced they jeopardize the mechanics somehow to keep coming back to service the unit. Each visit has been billed to the home warranty company for thousands of dollars. They need to be audited and investigated. What they are doing is fraud. I want my $2000 back. I am sick and tired of paying for a deductible and being out of serviced a few month later. When you call the company to have them come back out, they will not even speak to you unless there is a service request via home warranty. They have manipulated the system and figured out a way to make money out of prepared responsible home owners. Shame on them!!!! Shame on you for running a scam!!!!!!!!