BBB Business Review

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BBB Accredited Business since

Total Hearing Care, LLC

Additional Locations

Phone: (973) 226-6700 Fax: (973) 226-6722 View Additional Phone Numbers 2501 Cottontail Lane, Suite 101 , Somerset, NJ 08873 http://www.njhearingaids.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers sales, fitting and services for hearing aids.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Total Hearing Care, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Total Hearing Care, LLC include:

  • 8 complaint(s) filed against business

Factors that raised the rating for Total Hearing Care, LLC include:

  • Length of time business has been operating
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Total Hearing Care, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 23, 2008 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated 01/01/2000 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ State Audiology and Speech-Language Pathology Advisory Committee

Phone Number: 973-504-6390
The number is 41YA00024100.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00069700.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00111100.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00120600.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00094500.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00111300.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00106900.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00117500.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00107000.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00120100.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00064400.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00117000.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00101700.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00121800.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00118900.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00072200.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00122500.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00008600.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00098600.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00012600.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00071100.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00065200.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00093900.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00114700.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00109000.

Hearing Aid Dispensers Examining Committee
PO Box 45038, Newark NJ 07101
http://www.njconsumeraffairs.gov/hear/
Phone Number: 973-504-6331
The number is 25MG00069600.

Type of Entity

Corporation

Business Management
Mr. Doug Stroup, VP Marketing
Contact Information
Principal: Mr. Doug Stroup, VP Marketing
Related Businesses
Center for Speech and Hearing Sciences
Business Category

Hearing Aids & Assistive Devices

Alternate Business Names
Elizabeth Hearing Aid Center Kubick Hearing Aid Center Somerset Hearing Center Total Hearing Care - Brick Total Hearing Care - Cape May Total Hearing Care - Cherry Hill Total Hearing Care - Denville Total Hearing Care - Dunellen Total Hearing Care - Edison Total Hearing Care - Englewood Total Hearing Care - Hackettstown Total Hearing Care - Manalapan Total Hearing Care - Monroe Total Hearing Care - Morristown Total Hearing Care - Neptune Total Hearing Care - Newton Total Hearing Care - Northfield Total Hearing Care - Phillipsburg Total Hearing Care - Princeton Total Hearing Care - Randolph Total Hearing Care - Scotch Plains Total Hearing Care - Springfield Total Hearing Care - Vineland Total Hearing Care - Watchung Total Hearing Care - Westwood Union County Hearing Aid Center
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.