BBB Business Review

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BBB Accredited Business since

One Call Medical Inc.

Phone: (973) 257-1000 View Additional Phone Numbers PO Box 614, Parsippany, NJ 07054 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


One Call Care Management (One Call) is a provider of specialized services to the workers' compensation industry. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that One Call Medical Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for One Call Medical Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on One Call Medical Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 20, 2009 Business started: 02/24/1993 in NJ Business started locally: 02/24/1993
Type of Entity


Business Management
Mr. Joeseph Delaney, President Ms. Susan Shearer, Field Marketing Manager Mr. Kent Spafford, CEO
Contact Information
Principal: Mr. Joeseph Delaney, President
Principal: Ms. Susan Shearer, Field Marketing Manager
Business Category

Health & Medical - General Medical - Dental Discount Plans Transportation Services Translators & Interpreters

Products & Services

One Call Medical Inc. offers the following product(s): Advanced Diagnostics (MRI, CT & EMG), Dental Services, Specialty Physicians, Transportation and Interpretation Services

Alternate Business Names
One Call Care Court Reporting One Call Care Dental + Doctor One Call Care Diagnostics One Call Care Equipment + Devices One Call Care Home Health + Complex Care One Call Care Management One Call Care Physical Therapy One Call Care Transport + Language Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.