BBB Business Review

This Business is not BBB accredited


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Phone: (973) 244-0300 Fax: (973) 227-5086 View Additional Phone Numbers 79 Two Bridges Rd, Fairfield, NJ 07004 View Additional Web Addresses

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The company offers variety of products including kitchen, housewares, electronic, exercise and novelty items.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Telebrands include:

  • 1412 complaint(s) filed against business
  • Failure to respond to 190 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Advertising issues found by BBB

Factors that raised the rating for Telebrands include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

1412 complaints closed with BBB in last 3 years | 522 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 343
Billing/Collection Issues 258
Delivery Issues 183
Guarantee/Warranty Issues 30
Problems with Product/Service 598
Total Closed Complaints 1412

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Telebrands
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 1999 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 01/01/1999 in NJ
Type of Entity


Business Management
Mr. Ajit Khubani, President Mr. Bala Iyer, Executive Assistant Ms. Alice Kye, Quality Assurance Ms. Lynda Patire, Customer Satisfaction Supervisor Ms. Andrea Spano, Lead Customer Service Rep
Contact Information
Principal: Mr. Ajit Khubani, President
Customer Contact: Ms. Alice Kye, Quality Assurance
Business Category

General Merchandise - Retail Kitchen Accessories Mail Order & Catalog Shopping Product Development & Marketing

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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