BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for MG Direct LLC include:
- 12 complaint(s) filed against business
- 2 complaint(s) filed against business that were not resolved
Factors that raised the rating for MG Direct LLC include:
- Length of time business has been operating
- Response to 12 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||12|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark DeRuyter, Operation Manager Mr. Philip Mobilio, CEO
General Merchandise - Retail
Products & Services
MG Direct LLC sells the following brand(s): Aerial 7, as well as some of our own products, Fusion Power Bandz, iBallz, Logitech, Luigi Bormioli, Munitio, OtterBox, Power Decal, Siroflex, Woodwick Candles
MG Direct LLC offers the following product(s): Fusion IONZ Sports Bandz, Luigi Bormioli Glassware, Thermal Stones, Thermal Stones Gift Set, Woodwick Candles
Method(s) of PaymentAll Major Credit Cards
PayPal Bill Me Later
Refund and Exchange Policy
Accepts the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase (Daily Deals Excluded). Fulfillment mistakes that made resulting in the shipment of incorrect product to you will also be accepted for return 30 days
from the date of purchase. Shipping Charges are Non-Refundable.
Undeliverable Packages or Unclaimed Packages returned to business will be assessed a return shipping fee equal to the original shipping amount in addition to the original shipping charges to cover the fees assessed to MG Direct, LLC by USPS, UPS or FedEx for returning the package to us. If the customer requests the package to be re-shipped to them the original shipping charges must again be paid.
There is a 20% restocking fee on all returns.
In order to process any returns, customers are asked to send back the product (at your own cost) along with the following items:
Packing Slip - If Applicable
Salespersons Name - If Applicable
All Returns To:
MG Direct, LLC.
25 Monroe Street
Lodi, NJ 07644