Business ProfileforRoork's Farm Supply, Inc.

Purchased an echo string trimmer on 7/24/21from Roorks farm supply. On 7/19/22 the machine wouldnt start. I took it to the dealer(Roorks) for service repair. Approximately 2 weeks later I received a call saying the trimmer was repaired. The charge was $87.00. I paid $381.20 for the trimmer. I asked what the problem was with the trimmer. The dealer(Roorks) said the wrong spark plug was installed on the trimmer. I was informed that the plug wasnt covered under the warranty. The dealer (Roorks) gave me the phone number to their distributor, ***** from ********* **. I spoke to ***** about the spark plug issue for several minutes. When I asked if the Gap of the plug was correct. ***** said thats for you to prove and he hung up on me. I immediately contacted the echo corporation office to open a claim. ******** a supervisor from echo said your warranty does not cover spark plugs. On 7/20/22 I called ***** and spoke to ******. I asked ****** how do the trimmers come from the echo warehouse? ****** repliedin a sealed box with the spark plug installed on the trimmer. I called the dealer(Roorks) left a voicemail. No response for a week. I called ***** from ***** left a voicemail. No response. On 7/25/22 the dealer(Roorks) calls and leaves a message for me to call *****. I call ***** and speak to *****. I asked ***** what I would like to know is who installed the wrong plug on the trimmer. Echo, ***** or the dealer (Roorks)? ***** said your repair is not covered under warranty. I said well Im going to bring all parties involved to court. ***** said If its courts Im done he then hung up on me again. I called ******** from echo immediately after I spoke with *****. ******** said the same thing this is it a warranty issue. I said to ******** this is not a warranty issue but a court issue. She ended the call as well. No one is taking responsibility for the wrong plug being installed. No party genuinely had a interest in assuming any responsibility for their product