BBB Business Review

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BBB Accredited Business since

Unbeatable, Inc.

Phone: (888) 657-8436 Fax: (732) 363-5666 195 Lehigh Ave Ste 5, Lakewood, NJ 08701 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Unbeatable, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Unbeatable, Inc. include:

  • 298 complaint(s) filed against business

Factors that raised the rating for Unbeatable, Inc. include:

  • Length of time business has been operating
  • Response to 298 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

298 complaints closed with BBB in last 3 years | 113 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 19
Delivery Issues 48
Guarantee/Warranty Issues 7
Problems with Product/Service 128
Total Closed Complaints 298

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Unbeatable, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: January 27, 2005 Business started: 10/01/2004 in NJ Business incorporated 10/01/2004 in NJ
Type of Entity


Business Management
Mr. Mike Martin, President Ms. Heather Brown, Manager Eli Fisher
Contact Information
Customer Contact: Ms. Heather Brown, Manager
Principal: Mr. Mike Martin, President
Business Category

Furniture - Retail Kitchen Accessories Toys - Retail Christmas Lights & Decorations Internet Selling Services

Method(s) of Payment
Major Credit Cards, Paypal, Check
Refund and Exchange Policy has a money back guaranty on products returned within 30 days. In order to receive proper credit on a return, please contact them for an RA. After receiving an RA all items must be returned within 30 days of receiving ​the order. They do not accept returns after 30 days. If the package is refused or returned without them issuing of an RA or without the RA # on it, a restocking fee will be applied. ​They will be unable to refund the cost of the original shipping if the customer decides that they do not want the order after it has already been submitted. Please note: They do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, their shipping costs and a 25% restocking fee.
If the items is damaged in transit or DOA an exchange will be made or refund issued. 
Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.