BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ecuadorian Rainforest, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ecuadorian Rainforest, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMs. Marlene Siegel, CEO Mr. Steve Siegel, Vice-President
Fruits & Vegetables - Wholesale Food Manufacturers, Wholesalers, Distributors Herbs
Products & Services
Ecuadorian Rainforest, LLC sells the following brand(s): Ecuadorian Rainforest
Ecuadorian Rainforest, LLC offers the following product(s): Wholesale powdered fruit, herb, spice, marine and vegetable raw materials
Method(s) of PaymentAll major credit cards (fees may apply), paypal, wire transfer.
Refund and Exchange PolicyDue to the nature of natural products, items may not be elgible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and business cannot resell. Only unopened items can be returned. ***Customers are always advised to request samples before comitting to a food product purchase.
Return Period: All customers have 30 days from recieving the product to bring up any dispute and request a return authorization.
Return fees: If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15% restocking fee. If an item is being returned due to an Ecuadorian Rainforest error, the customer need only return the product for a full refund or an exchange without penalty.
All returns must be pre-authorized. Any return that arrives to Ecuadorian Rainforest, LLC without pre-written authorization will be considered an abandonded order and no refund will be issued.