BBB Accredited Business since

Boulder Brands

Phone: (201) 568-9300 Fax: (201) 568-6374 115 W Century Rd Ste 260, Paramus, NJ 07652 http://www.boulderbrands.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boulder Brands meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Boulder Brands include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boulder Brands
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 23, 2007 Business started: 05/01/2005 Business started locally: 05/17/2007 Business incorporated 05/01/2005 in NJ
Type of Entity

Corporation

Business Management
Ms. Connie McGinty, Director, Consumer Relations Mr. Steve Hughes, CEO/Chairman
Contact Information
Principal: Ms. Connie McGinty, Director, Consumer Relations
Business Category

Food Products

Products & Services

Boulder Brands sells the following brand(s): Earth Balance, Evol, Glutino, Level Foods, Smart Balance, The Bestlife, Udi's, Udi's Gluten Free

Boulder Brands offers the following product(s): EVOL, Level Foods

Alternate Business Names
GFA Brands, Inc. Smart Balance, Inc.

Additional Locations

  • 115 W Century Rd Ste 260

    Paramus, NJ 07652 (201) 568-9300

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/20/2015 Advertising/Sales Issues
11/14/2014 Problems with Product/Service
6/4/2013 Problems with Product/Service