BBB Business Review

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BBB Accredited Business since

The Credit Pros

Phone: (800) 411-3050 Fax: (973) 732-0794 View Additional Phone Numbers 60 Park Pl Ste 200, Newark, NJ 07102 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Credit Pros credit repair program helps clients remove negative inaccurate, outdated, and erroneous items from their credit.  The Credit Pros offers free credit consultations in order to educate clients on how the credit system works and what proactive measures are needed to improve their credit.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Credit Pros meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Credit Pros include:

  • Length of time business has been operating
  • Response to 39 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

39 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 16
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 39

Customer Reviews Summary Read customer reviews

49 Customer Reviews on The Credit Pros
Customer Experience Total Customer Reviews
Positive Experience 47
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 49

Additional Information

BBB file opened: August 05, 2009 Business started: 02/19/2009 in NJ Business incorporated 02/19/2009 in NJ
Type of Entity


Business Management
Mr. Damon Decresenzo, Vice President Mr. Jason Kaplan, Esq President Mr. Gene Giglio, Director
Contact Information
Principal: Mr. Damon Decresenzo, Vice President
Customer Contact: Mr. Gene Giglio, Director
Principal: Mr. Jason Kaplan, Esq President
Business Category

Financial Services Credit Repair Services - No Advance Fee

Products & Services

The Credit Pros offers the following product(s): credit repair

Method(s) of Payment

American Express




Refund and Exchange Policy
CP's service is backed by a refund policy that entitles Client to a refund of Client's money if the following occurs:
If no items are removed from your credit report within the first ninety (90) days
Additionally, if any items that CP successfully deleted from Client's credit report are reinserted, CP will reinvestigate said items without any additional charge FOR LIFE!!
This limited guarantee applies to Clients who have completed all required terms of this Agreement and fully cooperated with all CP requests. Certain state laws may limit or prohibit this guarantee.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.