BBB Accredited Business since

Mr. Fence Co., Inc.

Phone: (732) 303-1614 Fax: (732) 303-0358 3468 Us Highway 9, Freehold, NJ 07728

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This company offers fences, decks, sheds, Swing sets, Gazebos, Pavillions, Pergolas, Arbors, Playground covering, patio furniture


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Fence Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mr. Fence Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mr. Fence Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 12, 1995 Business started: 08/06/1984 in NJ Business incorporated 08/06/1984 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH00236500.

Type of Entity


Business Management
Mr. Daniel Caparellie, President Ms. Ann Marie Caporellie, VP
Contact Information
Principal: Mr. Daniel Caparellie, President
Customer Contact: Ms. Ann Marie Caporellie, VP
Business Category

Fences - Wood Pet Fencing & Containment Systems Chain Link Fence Sales, Service & Contractors Cabanas - Beach & Pool Patio & Deck Builders Swimming Pool Enclosures Exterior Structures - Gazebos, Arbors, Pergolas Playground Equipment Fence Contractors Fence Material Furniture - Outdoor Tool & Utility Sheds Fence - Sales, Service & Contractors Fences - Vinyl

Products & Services

Mr. Fence Co., Inc. sells the following brand(s): Ultra Aluminum, Jerith Aluminum, Swing Kingdom

Mr. Fence Co., Inc. offers the following product(s): Aluminum Fence, Chainlin Fence, Gazebos, Pavilions, PErgolas, Pool Enclosures, Trampolines, Vinyl Fence, Vinyl Swingsets, Wood Fence, Wood Swingset

Method(s) of Payment
 Credit cards

Additional Locations

  • 3468 Us Highway 9

    Freehold, NJ 07728 (732) 303-1614


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/12/2013 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I purchased a fence to enclose my backyard as per township regulations (I have an above ground pool). I replaced a wooden fence that was 18 years old. Mr. Fence sold me a replacement wooden fence which the principal (*** ***) represented was the best wood around and would not rot as it is white cedar from Canada. I spent hundreds of dollars sealing and preserving the wood fence which took me over 30 hours to complete (I did it twice). The fence is rotting off its supports. I went to Mr. Fence and told them about it. They shrugged at me when I told them that the new fence which I bought from them and sealed to extend its life is rotting. They asked me it it was the Canadian Cedar and I said yes, they acknowledged that that fence rots. So why did *** *** sell it to me and tell me how good it is and that it will last for years? I had no choice but to buy a section of fence to use the pickets to replace and re-seal the rotted out pickets. I was dismayed when I started replacing pickets and discovered that the supports and the pickets were dry rotted out. Some areas are growing mushrooms. This spring I notice that over 90% of the fence is rotted out. I can’t even make spot repairs (not that I should have to). The fence is barely 6 years old and *** *** represented it would last. Six years is not a reasonable test of time. My research reveals that an average wooden fence should last at least 18 years. My old fence was at least 18 years old and was actually in better shape than this one. I contacted Mr. Fence and they became belligerent, refused to replace the fence and generally ignored me telling me wooden fences rot and are not guaranteed. I spent over $22,000 for a fence and a deck and they were rude, ignored my concerns and as far as I am concerned mis-represented the quality of the fence they sold me and the actual life of the fence. Apparently when I am spending $22,000 they are interested in customer service. Once they are paid I am out of luck!

Desired Settlement: I would like my $3,500 it cost me for the fence refunded and an apology for the mis-representation or replacement of the entire fence.

6/26/2013 Problems with Product/Service