BBB Business Review

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This business is not BBB accredited.

Panasonic Corporation of North America

Find a Location

Phone: (800) 211-7262 View Additional Phone Numbers 2 Riverfront Plz, Newark, NJ 07102


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Description

This business offers consumer electronics and technology products include VIERA high definition plasmas and LCD TV's, LUMIX digital cameras, Toughbook laptop computers, communications solutions, networkable office solutions, security systems, home appliances, personal care products, components, and in-flight entertainment and information systems.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Panasonic Corporation of North America include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 420 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

420 complaints closed with BBB in last 3 years | 91 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 2
Delivery Issues 14
Guarantee/Warranty Issues 63
Problems with Product/Service 333
Total Closed Complaints 420

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Panasonic Corporation of North America
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: October 03, 2001 Business started: 03/22/1974 in NJ Business incorporated 01/14/1974 in NJ
Type of Entity

Corporation

Business Management
Ms. Julie Bauer, President Mr. Joe Taylor, CEO Ms. Laurie Tompkinson, Claims Specialist
Contact Information
Principal: Ms. Julie Bauer, President
Customer Contact: Ms. Laurie Tompkinson, Claims Specialist
Business Category

Electronic Equipment & Supplies - Wholesale & Manufacturers Electronics Research & Development Electronics Stores (NAICS: 443142)

Alternate Business Names
Panasonic Consumer Electronics Panasonic Tech Center
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.