BBB Logo

Better Business Bureau ®
Start With Trust®
New Jersey

BBB Business Review

BBB Accredited Business since

Panasonic Corporation of North America

Find a Location

Phone: (800) 211-7262 View Additional Phone Numbers 2 Riverfront Plz, Newark, NJ 07102

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers consumer electronics and technology products include VIERA high definition plasmas and LCD TV's, LUMIX digital cameras, Toughbook laptop computers, communications solutions, networkable office solutions, security systems, home appliances, personal care products, components, and in-flight entertainment and information systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Panasonic Corporation of North America meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Panasonic Corporation of North America include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 521 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

521 complaints closed with BBB in last 3 years | 192 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 1
Delivery Issues 11
Guarantee/Warranty Issues 85
Problems with Product/Service 402
Total Closed Complaints 521

Additional Information

top
BBB file opened: October 03, 2001 Business started: 01/01/1974 in DE Business started locally: 03/22/1974 Business incorporated: 01/14/1974 in DE
Type of Entity

Corporation

Business Management
Ms. Julie Bauer, President Mr. Joe Taylor, CEO Ms. Laurie Tompkinson, Claims Specialist
Contact Information
Principal: Ms. Julie Bauer, President
Customer Contact: Ms. Laurie Tompkinson, Claims Specialist
Business Category

Electronic Equipment & Supplies - Wholesale & Manufacturers Electronics Research & Development Electronics Stores (NAICS: 443142)

Alternate Business Names
Panasonic Consumer Electronics Panasonic Tech Center
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

Find a LocationX

  Change Location
Show Only Accredited Locations