BBB Business Review

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This business is not BBB accredited.

TOTAL Electronic Cigarettes

Phone: (855) 698-6825 View Additional Phone Numbers 100 Campus Drive Suite 103, Morganville, NJ 07751 View Additional Email Addresses View Additional Web Addresses

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NJ Smokes is the manufacturer of TOTAL Electronic Cigarettes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TOTAL Electronic Cigarettes include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for TOTAL Electronic Cigarettes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TOTAL Electronic Cigarettes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 09, 2010 Business started: 04/01/2009 in NJ Business started locally: 03/31/2009 Business incorporated 09/11/2009 in NJ
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kenneth Parese, President Mrs. Natasha Clara, Marketing & Wholesale Acct.
Contact Information
Customer Contact: Mrs. Natasha Clara, Marketing & Wholesale Acct.
Principal: Mr. Kenneth Parese, President
Business Category

e-cigarettes Cigar & Cigarette & Tobacco Dealers - Wholesale Cigar & Cigarette & Tobacco Dealers - Retail

Products & Services

TOTAL Electronic Cigarettes sells the following brand(s): NJOY, TOTAL

TOTAL Electronic Cigarettes offers the following product(s): Electronic Cigarette Accessories, Electronic Cigarette Refill Cartridges, Electronic Cigarettes

Method(s) of Payment
American Express
Refund and Exchange Policy
Manufacturer's Refund & Exchange Policy: If purchased online at, TOTAL Starter Packs (in all flavors and strengths) carry a no-questions-asked 30 day money back guarantee. NJ Smokes does not extend this guarantee to any other items. Exchanges can be administered only on sealed products and only once permission has been granted by NJ Smokes and a Return Merchandise Authorization (RMA) number has been issued. Store Refund & Exchange Policy: No returns are accepted on open-box items. Subject to the policies of individual TOTAL retailers, sealed products may be returned for either refund or store credit. Check with your local retail store for more information. Manufacturer's Warranty Policy: NJ Smokes warrants to the original purchaser of the TOTAL Electronic Cigarette, that it will be free from defects in materials and workmanship for a period of twelve months from the date of original purchase. At NJ Smokes' request, customers must furnish proof of purchase showing they are the original purchaser. During the warranty period, NJ Smokes will, at its discretion, repair or replace (with a new or reconditioned unit) components that are defective. No cash refunds are offered. Exclusions to this warranty shall not apply to defects resulting from misuse, improper or inadequate maintenance or unauthorized modification. The TOTAL product (cartridge, battery, or charger) is not designed to be refilled or modified in any way. If any foreign substance or liquid is added to the TOTAL cartridge, battery, or charger, the warranty is VOIDED. Visit for a full description of the warranty policy. Unless arrangements have been made otherwise, return postage costs on refunds, exchanges and warranties are the shipper's (customer's) responsibility.
Alternate Business Names
Kentash, LLC NJ Smokes
Additional Information

NJ Smokes is a manufacturer of electronic cigarettes and electronic cigarette accessories. The company is formerly a distributor of other major brands.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.