BBB Business Review
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NJ Smokes is the manufacturer of TOTAL Electronic Cigarettes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for TOTAL Electronic Cigarettes include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for TOTAL Electronic Cigarettes include:
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kenneth Parese, President Mrs. Natasha Clara, Marketing & Wholesale Acct.
e-cigarettes Cigar & Cigarette & Tobacco Dealers - Wholesale Cigar & Cigarette & Tobacco Dealers - Retail
Products & Services
TOTAL Electronic Cigarettes sells the following brand(s): NJOY, TOTAL
TOTAL Electronic Cigarettes offers the following product(s): Electronic Cigarette Accessories, Electronic Cigarette Refill Cartridges, Electronic Cigarettes
Method(s) of PaymentVisa
Refund and Exchange PolicyManufacturer's Refund & Exchange Policy: If purchased online at www.njsmokes.com, TOTAL Starter Packs (in all flavors and strengths) carry a no-questions-asked 30 day money back guarantee. NJ Smokes does not extend this guarantee to any other items. Exchanges can be administered only on sealed products and only once permission has been granted by NJ Smokes and a Return Merchandise Authorization (RMA) number has been issued. Store Refund & Exchange Policy: No returns are accepted on open-box items. Subject to the policies of individual TOTAL retailers, sealed products may be returned for either refund or store credit. Check with your local retail store for more information. Manufacturer's Warranty Policy: NJ Smokes warrants to the original purchaser of the TOTAL Electronic Cigarette, that it will be free from defects in materials and workmanship for a period of twelve months from the date of original purchase. At NJ Smokes' request, customers must furnish proof of purchase showing they are the original purchaser. During the warranty period, NJ Smokes will, at its discretion, repair or replace (with a new or reconditioned unit) components that are defective. No cash refunds are offered. Exclusions to this warranty shall not apply to defects resulting from misuse, improper or inadequate maintenance or unauthorized modification. The TOTAL product (cartridge, battery, or charger) is not designed to be refilled or modified in any way. If any foreign substance or liquid is added to the TOTAL cartridge, battery, or charger, the warranty is VOIDED. Visit http://www.njsmokes.com/warranty for a full description of the warranty policy. Unless arrangements have been made otherwise, return postage costs on refunds, exchanges and warranties are the shipper's (customer's) responsibility.
Alternate Business NamesKentash, LLC NJ Smokes
NJ Smokes is a manufacturer of electronic cigarettes and electronic cigarette accessories. The company is formerly a distributor of other major brands.